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Helpdesk Analyst Jobs in Raleigh, NC (NOW HIRING)

Helpdesk Analyst L1

Cary, NC · On-site

$19 - $26/hr

Our client-centric model provides focus, commitment and a dedicated team to help our clients ... Staffing Industry Analysts' "Best Staffing Firms to Work For" recognition 4 years in a row ...

The purpose of this position is to function as a Helpdesk Analyst providing consultation, support, and/or training to clients of computer or other information technology based system. May provide ...

Help Desk Analyst

Durham, NC

$19.75 - $27/hr

... Help Desk Analysts to assist with production support analysis and resolution of escalated Help Desk tickets. This is an Application/Production Support position where the selected candidate will ...

HELP DESK ANALYST

Henderson, NC · On-site

$19 - $26/hr

Good communication and analytical skills * Ability to work rotating shifts * High School diploma or GED * Understanding of Variety's cash register systems a plus Equal Opportunity Employer This ...

HELP DESK ANALYST

Henderson, NC · On-site

$19 - $26/hr

Good communication and analytical skills * Ability to work rotating shifts * High School diploma or GED * Understanding of Variety's cash register systems a plus Equal Opportunity Employer This ...

This role is responsible for managing day-to-day helpdesk operations, ensuring high-quality customer service, coordinating incident and service request response, and leading a team of analysts ...

Help Desk Analyst - Responsibilities * Accept & registers Service Calls * Classify Service Calls ... Technical helpdesk or technical call center experience is necessary. * Disciplined, systematic ...

The Business Analyst plays a key role in helping the organization use data, technology, automation, and Artificial Intelligence (AI) to improve operational effectiveness, support decision-making, and ...

Service Desk or Helpdesk

Cary, NC

$18.50 - $25/hr

Excellent customer service orientation and verbal communication skills Advanced analytical thinking ... using helpdesk applications Active Directory administration. Exchange administration O365 ...

Service Desk or Helpdesk

Cary, NC · On-site

$18.50 - $25/hr

... analytical thinking and problem-solving skills • High Standard of Incident and Problem management • Previous experience using helpdesk applications • Active Directory administration. • ...

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Helpdesk Analyst information

See Raleigh, NC salary details

$14

$23

$34

How much do helpdesk analyst jobs pay per hour?

As of Jun 21, 2026, the average hourly pay for helpdesk analyst in Raleigh, NC is $23.42, according to ZipRecruiter salary data. Most workers in this role earn between $19.18 and $26.15 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Helpdesk Analyst, and why are they important?

To thrive as a Helpdesk Analyst, you need strong problem-solving abilities, technical knowledge of computer systems and networks, and typically a degree in information technology or a related field. Familiarity with ticketing systems like ServiceNow, remote desktop tools, and certifications such as CompTIA A+ are highly beneficial. Excellent communication, patience, and customer service skills help you effectively assist users and resolve issues. These skills are crucial for providing timely technical support, ensuring user satisfaction, and maintaining smooth IT operations.

What does a Helpdesk Analyst do?

A Helpdesk Analyst is responsible for providing technical support and troubleshooting assistance to end users experiencing issues with computer systems, software, or hardware. They typically respond to queries via phone, email, or chat, and may resolve problems remotely or escalate complex issues to higher-level IT staff. Their goal is to ensure users can work efficiently by quickly diagnosing and resolving technical problems. In addition to problem-solving, Helpdesk Analysts may also document issues, maintain logs, and help with system updates or user training.

What are the typical challenges a Helpdesk Analyst faces when supporting users remotely, and how can they be addressed?

Helpdesk Analysts often encounter challenges such as limited visibility into users’ technical environments, communication barriers, and varying levels of user technical proficiency. To address these, analysts rely on clear, step-by-step instructions, remote desktop tools, and strong problem-solving skills. Building rapport and maintaining patience with users is also key, as well as documenting solutions for future reference. Regular training and collaboration with IT teams help analysts stay updated and improve their ability to resolve complex issues efficiently.

What is the difference between Helpdesk Analyst vs Service Desk Technician?

AspectHelpdesk AnalystService Desk Technician
CertificationsCompTIA A+, HDI-SAT, Microsoft CertifiedCompTIA A+, HDI-SAT, Microsoft Certified
Work EnvironmentCorporate IT support, remote and on-siteIT support centers, remote and on-site
Employer & IndustryBusinesses, IT service providersIT service desks, tech support companies
Common Search & ComparisonYesYes

The main difference between a Helpdesk Analyst and a Service Desk Technician lies in their roles' scope. Helpdesk Analysts often handle more complex issues, provide troubleshooting, and may assist with technical analysis. Service Desk Technicians typically focus on resolving common user issues, password resets, and basic troubleshooting. Both roles require similar certifications and work environments, and they are frequently compared by job seekers and employers in the IT support industry.

What are popular job titles related to Helpdesk Analyst jobs in Raleigh, NC? For Helpdesk Analyst jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Helpdesk Analyst jobs in Raleigh, NC look for? The top searched job categories for Helpdesk Analyst jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Helpdesk Analyst jobs? Cities near Raleigh, NC with the most Helpdesk Analyst job openings:
Helpdesk Analyst L1

Helpdesk Analyst L1

Collabera

Cary, NC • On-site

$19 - $26/hr

Contractor

Posted 26 days ago


Job description

Company Description

Since 1991, Collabera has been a leading provider of IT staffing solutions and services. We are known for providing the best staffing experience and taking great care of our clients and employees.

Our client-centric model provides focus, commitment and a dedicated team to help our clients achieve their business objectives. For consultants and employees, we offer an enriching experience that promotes career growth and lifelong learning.

The Collabera Way represents our fundamentals beliefs and is founded on the following building blocks:

Company Snapshot

  • Over 12,000 professionals in over 40 locations across 3 continents
  • Top 10 U.S. IT Staffing Firm
  • Largest minority-owned U.S. IT Staffing Firm
  • Top supplier to Fortune 500 companies
  • Staffing Industry Analysts' "Best Staffing Firms to Work For" recognition 4 years in a row
Job Description

Exceptional communication and customer handling skills

Experience working with ticketing system. 

Strong analytical skills and quality conscious

Should work in 24/7 rotational shift timing

Should resolve technical problem (over a phone/Chat or remote systems support) 

Basic Understanding of Windows XP/Win 7. 

Basic Understanding of Email configuration and support on MS office tools.

VPN troubleshooting and Incident Management.

Basic Understanding of Microsoft Office products (Excel, Word and Power Point Etc.)

Basic Understanding of Network Concepts

Basic Understanding of AD

Basic Understanding of troubleshooting Mobile Devices

Independently resolve tickets within SLA Adheres to standard operating procedures / work instructions 

Follow the escalation process 

Follow the shift hand-over process 

Update work logs 

Update the knowledge base 

Coaching fresher's to be independent 

Coaching analysts for correct routing of tickets, capturing critical information 

Technically upgrade across versions of environment when required 

Adhere to organization policies and procedures


Qualifications

At least 6 months of helpdesk experience (PC troubleshooting)

Additional Information

John Leonardo

973-939-0171