Helpdesk Analyst L1
Cary, NC · On-site
$19 - $26/hr
Our client-centric model provides focus, commitment and a dedicated team to help our clients ... Staffing Industry Analysts' "Best Staffing Firms to Work For" recognition 4 years in a row ...
Cary, NC · On-site
$19 - $26/hr
Our client-centric model provides focus, commitment and a dedicated team to help our clients ... Staffing Industry Analysts' "Best Staffing Firms to Work For" recognition 4 years in a row ...
Cary, NC · On-site
$19 - $26/hr
Our client-centric model provides focus, commitment and a dedicated team to help our clients ... Staffing Industry Analysts' "Best Staffing Firms to Work For" recognition 4 years in a row ...
Raleigh, NC · Remote
$35 - $45/hr
Epic EHR Helpdesk Analyst * Location: Raleigh, NC (Fully remote, 1st shift (7AM-3:30PM EST) * Interview: Webcam Interview Only * Position Type: Contract Overview: * Provides advanced Epic EHR support ...
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Raleigh, NC · Remote
$35 - $45/hr
Epic EHR Helpdesk Analyst * Location: Raleigh, NC (Fully remote, 1st shift (7AM-3:30PM EST) * Interview: Webcam Interview Only * Position Type: Contract Overview: * Provides advanced Epic EHR support ...
Raleigh, NC · On-site
$40 - $45/hr
Collaborate with clinical informatics, application analysts, and technical teams to ensure coordinated support. * Maintain documentation, knowledge base articles, and standard operating procedures.
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Raleigh, NC · On-site
$40 - $45/hr
Collaborate with clinical informatics, application analysts, and technical teams to ensure coordinated support. * Maintain documentation, knowledge base articles, and standard operating procedures.
Raleigh, NC · On-site
The purpose of this position is to function as a Helpdesk Analyst providing consultation, support, and/or training to clients of computer or other information technology based system. May provide ...
Raleigh, NC · On-site
The purpose of this position is to function as a Helpdesk Analyst providing consultation, support, and/or training to clients of computer or other information technology based system. May provide ...
$19.75 - $27/hr
... Help Desk Analysts to assist with production support analysis and resolution of escalated Help Desk tickets. This is an Application/Production Support position where the selected candidate will ...
$19.75 - $27/hr
... Help Desk Analysts to assist with production support analysis and resolution of escalated Help Desk tickets. This is an Application/Production Support position where the selected candidate will ...
$19 - $26/hr
Good communication and analytical skills * Ability to work rotating shifts * High School diploma or GED * Understanding of Variety's cash register systems a plus
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$19 - $26/hr
Good communication and analytical skills * Ability to work rotating shifts * High School diploma or GED * Understanding of Variety's cash register systems a plus
Henderson, NC · On-site
$19 - $26/hr
Good communication and analytical skills * Ability to work rotating shifts * High School diploma or GED * Understanding of Variety's cash register systems a plus Equal Opportunity Employer This ...
Henderson, NC · On-site
$19 - $26/hr
Good communication and analytical skills * Ability to work rotating shifts * High School diploma or GED * Understanding of Variety's cash register systems a plus Equal Opportunity Employer This ...
Henderson, NC · On-site
$19 - $26/hr
Good communication and analytical skills * Ability to work rotating shifts * High School diploma or GED * Understanding of Variety's cash register systems a plus Equal Opportunity Employer This ...
Henderson, NC · On-site
$19 - $26/hr
Good communication and analytical skills * Ability to work rotating shifts * High School diploma or GED * Understanding of Variety's cash register systems a plus Equal Opportunity Employer This ...
Durham, NC · On-site
$19.75 - $27/hr
Experience researching, analyzing and interpreting automated system problems. Experience working in a Application/Production Support based (not hardware) help desk environment. Experience writing and ...
Durham, NC · On-site
$19.75 - $27/hr
Experience researching, analyzing and interpreting automated system problems. Experience working in a Application/Production Support based (not hardware) help desk environment. Experience writing and ...
Help analyze production, inventory, and cost-related data. * Investigate discrepancies and variances. Process Improvement * Identify opportunities to improve efficiency and streamline processes.
Help analyze production, inventory, and cost-related data. * Investigate discrepancies and variances. Process Improvement * Identify opportunities to improve efficiency and streamline processes.
Raleigh, NC · On-site
$63K - $67K/yr
Help analyze production, inventory, and cost-related data. * Investigate discrepancies and variances. Process Improvement * Identify opportunities to improve efficiency and streamline processes.
Raleigh, NC · On-site
$63K - $67K/yr
Help analyze production, inventory, and cost-related data. * Investigate discrepancies and variances. Process Improvement * Identify opportunities to improve efficiency and streamline processes.
Durham, NC · On-site
This role is responsible for managing day-to-day helpdesk operations, ensuring high-quality customer service, coordinating incident and service request response, and leading a team of analysts ...
Durham, NC · On-site
This role is responsible for managing day-to-day helpdesk operations, ensuring high-quality customer service, coordinating incident and service request response, and leading a team of analysts ...
Durham, NC · On-site
$19.75 - $27/hr
Experience researching, analyzing and interpreting automated system problems. Experience working in a Application/Production Support based (not hardware) help desk environment. Working knowledge of ...
Durham, NC · On-site
$19.75 - $27/hr
Experience researching, analyzing and interpreting automated system problems. Experience working in a Application/Production Support based (not hardware) help desk environment. Working knowledge of ...
Experience analyzing and projecting the needs of a team to ensure success. * Experience ... managing a help desk operation Additional Information All your information will be kept ...
Experience analyzing and projecting the needs of a team to ensure success. * Experience ... managing a help desk operation Additional Information All your information will be kept ...
Durham, NC · On-site
$19.75 - $27/hr
Application/Production Support Help Desk Analyst Research Triangle Park, Durham NC 6+ Months Some local travel may be required in performance of the work NC FAST requires the services of an ...
Durham, NC · On-site
$19.75 - $27/hr
Application/Production Support Help Desk Analyst Research Triangle Park, Durham NC 6+ Months Some local travel may be required in performance of the work NC FAST requires the services of an ...
Cary, NC · On-site
Help Desk Analyst - Responsibilities * Accept & registers Service Calls * Classify Service Calls ... Technical helpdesk or technical call center experience is necessary. * Disciplined, systematic ...
Cary, NC · On-site
Help Desk Analyst - Responsibilities * Accept & registers Service Calls * Classify Service Calls ... Technical helpdesk or technical call center experience is necessary. * Disciplined, systematic ...
Help Desk Analyst - Responsibilities * Accept & registers Service Calls * Classify Service Calls ... Technical helpdesk or technical call center experience is necessary. * Disciplined, systematic ...
Help Desk Analyst - Responsibilities * Accept & registers Service Calls * Classify Service Calls ... Technical helpdesk or technical call center experience is necessary. * Disciplined, systematic ...
Raleigh, NC · Hybrid
The Business Analyst plays a key role in helping the organization use data, technology, automation, and Artificial Intelligence (AI) to improve operational effectiveness, support decision-making, and ...
Raleigh, NC · Hybrid
The Business Analyst plays a key role in helping the organization use data, technology, automation, and Artificial Intelligence (AI) to improve operational effectiveness, support decision-making, and ...
$18.50 - $25/hr
Excellent customer service orientation and verbal communication skills Advanced analytical thinking ... using helpdesk applications Active Directory administration. Exchange administration O365 ...
$18.50 - $25/hr
Excellent customer service orientation and verbal communication skills Advanced analytical thinking ... using helpdesk applications Active Directory administration. Exchange administration O365 ...
Cary, NC · On-site
$18.50 - $25/hr
... analytical thinking and problem-solving skills • High Standard of Incident and Problem management • Previous experience using helpdesk applications • Active Directory administration. • ...
Cary, NC · On-site
$18.50 - $25/hr
... analytical thinking and problem-solving skills • High Standard of Incident and Problem management • Previous experience using helpdesk applications • Active Directory administration. • ...
$14.02 - $15.91
3% of jobs
$15.91 - $17.80
8% of jobs
$19.22 is the 25th percentile. Wages below this are outliers.
$17.80 - $19.69
18% of jobs
$19.69 - $21.58
18% of jobs
The median wage is $21.95 / hr.
$21.58 - $23.47
14% of jobs
$25.26 is the 75th percentile. Wages above this are outliers.
$23.47 - $25.36
15% of jobs
$25.36 - $27.26
9% of jobs
$27.26 - $29.15
6% of jobs
$29.15 - $31.04
3% of jobs
$31.04 - $32.93
3% of jobs
$32.93 - $34.82
2% of jobs
$14
$23
$34
| Aspect | Helpdesk Analyst | Service Desk Technician |
|---|---|---|
| Certifications | CompTIA A+, HDI-SAT, Microsoft Certified | CompTIA A+, HDI-SAT, Microsoft Certified |
| Work Environment | Corporate IT support, remote and on-site | IT support centers, remote and on-site |
| Employer & Industry | Businesses, IT service providers | IT service desks, tech support companies |
| Common Search & Comparison | Yes | Yes |
The main difference between a Helpdesk Analyst and a Service Desk Technician lies in their roles' scope. Helpdesk Analysts often handle more complex issues, provide troubleshooting, and may assist with technical analysis. Service Desk Technicians typically focus on resolving common user issues, password resets, and basic troubleshooting. Both roles require similar certifications and work environments, and they are frequently compared by job seekers and employers in the IT support industry.
Since 1991, Collabera has been a leading provider of IT staffing solutions and services. We are known for providing the best staffing experience and taking great care of our clients and employees.
Our client-centric model provides focus, commitment and a dedicated team to help our clients achieve their business objectives. For consultants and employees, we offer an enriching experience that promotes career growth and lifelong learning.
The Collabera Way represents our fundamentals beliefs and is founded on the following building blocks:
Company Snapshot
Exceptional communication and customer handling skills
Experience working with ticketing system.
Strong analytical skills and quality conscious
Should work in 24/7 rotational shift timing
Should resolve technical problem (over a phone/Chat or remote systems support)
Basic Understanding of Windows XP/Win 7.
Basic Understanding of Email configuration and support on MS office tools.
VPN troubleshooting and Incident Management.
Basic Understanding of Microsoft Office products (Excel, Word and Power Point Etc.)
Basic Understanding of Network Concepts
Basic Understanding of AD
Basic Understanding of troubleshooting Mobile Devices
Independently resolve tickets within SLA Adheres to standard operating procedures / work instructions
Follow the escalation process
Follow the shift hand-over process
Update work logs
Update the knowledge base
Coaching fresher's to be independent
Coaching analysts for correct routing of tickets, capturing critical information
Technically upgrade across versions of environment when required
Adhere to organization policies and procedures
At least 6 months of helpdesk experience (PC troubleshooting)
John Leonardo
973-939-0171