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Helpdesk Analyst Jobs in Raleigh, NC (NOW HIRING)

Receive training in and help manage the ethical and regulatory documents around the receipt, storage, and analysis of human biospecimens, and help coordinate the lab's compliance with standards for ...

Support Analyst Location:Raleigh, NC- 27601 Duration:05+ months contract Client:Direct client ... Experience with problem/resolution help desk ticketing systems. Knowledge of operating systems ...

Decision Support Analyst

Raleigh, NC · On-site +1

$78K - $130K/yr

... help you meet your immediate responsibilities and your long-term goals. About the Business ... and analytics that help customers increase their productivity, improve decision-making, achieve ...

Decision Support Analyst

Raleigh, NC · On-site +1

$78K - $130K/yr

... help you meet your immediate responsibilities and your long-term goals. About the Business ... and analytics that help customers increase their productivity, improve decision-making, achieve ...

If you are motivated and believe in the credit union philosophy of "People Helping People," join our team! This is entry level accounting and financial analysis position which requires an ...

Service desk Analyst

Morrisville, NC · On-site

$19.25 - $26.25/hr

Role: Service desk Analyst Location: Morrisville, NC - Onsite * Provide first-level technical ... Experience in Technical helpdesk or technical call center support is required. * Hands-on ...

Procurement Analyst

Raleigh, NC · On-site +1

$60K - $93K/yr

... Analyst who's ready to support a modern, fast-growing purchasing environment. In this role, you'll ... If you love solving problems, refining systems, helping teams work smarter, this role offers the ...

New

Conducts research and collects data to help in continuous process improvement and improve division ... Analyze financial and operational performance of the company and its service lines. * Ability to ...

New

As a global leader in data management and cloud services, we are dedicated to helping businesses ... We are looking for a Financial Analyst to partner with our IT, Cybersecurity, and Business Process ...

As a global leader in data management and cloud services, we are dedicated to helping businesses ... We are looking for a Financial Analyst to partner with our IT, Cybersecurity, and Business Process ...

As a loan expert Business Analyst, you will help shape the product roadmap and execute on product strategy. You will gain hands-on experience in a forward-thinking startup environment by analysing ...

We operate with a mission to deliver high-quality services while honoring God and helping our ... Job Summary As our Pricing Analyst , you will be the numbers-driven architect behind our commercial ...

As a loan expert Business Analyst, you will help shape the product roadmap and execute on product strategy. You will gain hands-on experience in a forward-thinking startup environment by analysing ...

Customer Senior Analyst

Durham, NC

$85K - $112K/yr

Analyze and communicate headwinds, tailwinds, and actionable opportunities to help the sales team focus efforts and adjust tactics. * Deliver regular sales and performance reporting to General ...

As a loan expert Business Analyst, you will help shape the product roadmap and execute on product strategy. You will gain hands-on experience in a forward-thinking startup environment by analysing ...

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Helpdesk Analyst information

See Raleigh, NC salary details

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How much do helpdesk analyst jobs pay per hour?

As of Jul 16, 2026, the average hourly pay for helpdesk analyst in Raleigh, NC is $23.42, according to ZipRecruiter salary data. Most workers in this role earn between $19.18 and $26.15 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Helpdesk Analyst, and why are they important?

To thrive as a Helpdesk Analyst, you need strong problem-solving abilities, technical knowledge of computer systems and networks, and typically a degree in information technology or a related field. Familiarity with ticketing systems like ServiceNow, remote desktop tools, and certifications such as CompTIA A+ are highly beneficial. Excellent communication, patience, and customer service skills help you effectively assist users and resolve issues. These skills are crucial for providing timely technical support, ensuring user satisfaction, and maintaining smooth IT operations.

What does a Helpdesk Analyst do?

A Helpdesk Analyst is responsible for providing technical support and troubleshooting assistance to end users experiencing issues with computer systems, software, or hardware. They typically respond to queries via phone, email, or chat, and may resolve problems remotely or escalate complex issues to higher-level IT staff. Their goal is to ensure users can work efficiently by quickly diagnosing and resolving technical problems. In addition to problem-solving, Helpdesk Analysts may also document issues, maintain logs, and help with system updates or user training.

What are the typical challenges a Helpdesk Analyst faces when supporting users remotely, and how can they be addressed?

Helpdesk Analysts often encounter challenges such as limited visibility into users’ technical environments, communication barriers, and varying levels of user technical proficiency. To address these, analysts rely on clear, step-by-step instructions, remote desktop tools, and strong problem-solving skills. Building rapport and maintaining patience with users is also key, as well as documenting solutions for future reference. Regular training and collaboration with IT teams help analysts stay updated and improve their ability to resolve complex issues efficiently.

What is the difference between Helpdesk Analyst vs Service Desk Technician?

AspectHelpdesk AnalystService Desk Technician
CertificationsCompTIA A+, HDI-SAT, Microsoft CertifiedCompTIA A+, HDI-SAT, Microsoft Certified
Work EnvironmentCorporate IT support, remote and on-siteIT support centers, remote and on-site
Employer & IndustryBusinesses, IT service providersIT service desks, tech support companies
Common Search & ComparisonYesYes

The main difference between a Helpdesk Analyst and a Service Desk Technician lies in their roles' scope. Helpdesk Analysts often handle more complex issues, provide troubleshooting, and may assist with technical analysis. Service Desk Technicians typically focus on resolving common user issues, password resets, and basic troubleshooting. Both roles require similar certifications and work environments, and they are frequently compared by job seekers and employers in the IT support industry.

What are popular job titles related to Helpdesk Analyst jobs in Raleigh, NC? For Helpdesk Analyst jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Helpdesk Analyst jobs in Raleigh, NC look for? The top searched job categories for Helpdesk Analyst jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Helpdesk Analyst jobs? Cities near Raleigh, NC with the most Helpdesk Analyst job openings:
Infographic showing various Helpdesk Analyst job openings in Raleigh, NC as of July 2026, with employment types broken down into 1% Locum Tenens, 1% Internship, 81% Full Time, 11% Part Time, 1% Temporary, and 5% Contract. Highlights an 82% Physical, 5% Hybrid, and 13% Remote job distribution, with an average salary of $48,707 per year, or $23.4 per hour.
Lab Research Analyst II

Lab Research Analyst II

Duke University

Durham, NC • On-site

Other

Medical, Dental, Retirement

Re-posted 18 days ago


Duke University rating

6.7

Company rating: 6.7 out of 10

Based on 55 frontline employees who took The Breakroom Quiz

436th of 555 rated colleges and universities


Job description

School of Medicine Established in 1930, Duke University School of Medicine is the youngest of the nation's top medical schools. Ranked sixth among medical schools in the nation, the School takes pride in being an inclusive community of outstanding learners, investigators, clinicians, and staff where interdisciplinary collaboration is embraced and great ideas accelerate translation of fundamental scientific discoveries to improve human health locally and around the globe. Composed of more than 2,600 faculty physicians and researchers, nearly 2,000 students, and more than 6,200 staff, the Duke University School of Medicine along with the Duke University School of Nursing, and Duke University Health System comprise Duke Health, a world-class academic medical center. The Health System encompasses Duke University Hospital, Duke Regional Hospital, Duke Raleigh Hospital, Duke Health Integrated Practice, Duke Primary Care, Duke Home Care and Hospice, Duke Health and Wellness, and multiple affiliations.Overview

The David Lab at Duke University (www.ladlab.org) is recruiting a Laboratory Research Analyst II to join a team of scientists developing and using new DNA sequencing tools to study diet. We are particularly interested in creating new ways to measure and analyze food intake, which is essential for monitoring and improving human health. We are developing new DNA sequencing-based techniques that track the dietary plant and animal species people consume. Our techniques generate objective data on intakes of over 900 plant and animal species, robust to differences in memory/recall, and standardized across languages and cultures using the universal language of DNA. We collaborate with researchers and communities across North Carolina and the world. Our studies will also create new models of disease risk and examine geographic, cultural, behavioral, and socioeconomic determinants of diet. Our projects are funded by awards from Schmidt Sciences, the Chan Zuckerberg Initiative, the National Institutes of Health, the Gerber Foundation, and the Burroughs Wellcome Fund.

The Role

We seek a Laboratory Research Analyst II to take on independent responsibility for analyzing the lab's research data and for communicating its findings through technical and scientific writing. Scientific writing is at the heart of this role: the analyst will translate complex genomic analyses into high-quality manuscripts, progress reports, technical documentation, and figures, and will confer with the Principal Investigator on preparing scientific manuscripts for publication. Alongside this writing focus, the analyst will plan and interpret complex genomic studies, evaluate and interpret data, help shape experimental and analytical plans, stay current with the scientific literature, support compliance around human biospecimens, and mentor junior personnel. The role suits an experienced, scientifically trained individual who exercises independent judgment and writes clearly and compellingly about genomics, nutrition, and the gut microbiome.

Key ResponsibilitiesTechnical & Scientific Writing (primary responsibility)
  • Prepare laboratory findings for publication and progress reports, including reviewing raw data, advising on how it should be formatted and plotted, and contributing to figure design.
  • Draft and edit technical writing to describe the lab's research, and confer with the Principal Investigator on the preparation of scientific manuscripts for publication. The analyst may also contribute to the preparation of research proposals.
  • Produce and maintain clear technical documentation of the lab's methods, analyses, and results, and help edit and strengthen the scientific writing of trainees and other lab members.
Data Analysis & Interpretation
  • Independently evaluate and interpret research data and prepare reports and analyses setting forth project progress, trends, and conclusions.
  • Confer with the Principal Investigator on research plans and on the interpretation of results across the lab's concurrent studies.
Research Planning & Experimental Design
  • Assist in the planning, development, and implementation of laboratory efforts to develop genomic techniques for dietary reconstruction and microbiome profiling, including identifying relevant sample controls and judging whether sample calibration and quality checks have been successful.
  • Plan and review both short-term and long-term experimental plans and analytical goals; recognize unusual outcomes in genomic studies and suggest how to address them; and help design experiments for publication as well as preliminary studies and approaches for future work.
Scientific Currency & Literature
  • Stay current with the scientific literature to identify new experimental and analytical techniques that could be adopted by the lab, and identify relevant research published externally that could complement ongoing work.
Compliance & Biospecimen Stewardship
  • Receive training in and help manage the ethical and regulatory documents around the receipt, storage, and analysis of human biospecimens, and help coordinate the lab's compliance with standards for human-biospecimen work.
Mentoring & Coordination
  • Advise and instruct graduate students, technicians, and undergraduate researchers in the overall conduct of academic research, and help coordinate experimental efforts among trainees, technicians, and the Principal Investigator.
What We Value

Technical & Scientific Writing: Exceptional technical and scientific writing ability, translating complex data and analyses into clear, publication-quality manuscripts, reports, technical documentation, and figures. This is the most important qualification for the role; strong candidates write independently, edit rigorously, and can strengthen the writing of others. Additionally, we are looking for someone who can synthesize findings across multiple concurrent studies into a coherent narrative.

Scientific Judgment: The ability to work independently on complex genomic studies, planning analyses, interpreting results, and recognizing and addressing unusual outcomes.

Technical Proficiency: Experience analyzing and interpreting research data and familiarity with genomics, the microbiome, or related fields. It will also be important to write persuasively, to a brief, and under deadlines and length constraints.

Communication & Mentorship: The ability to communicate effectively within a team, mentor junior researchers, and contribute to a collaborative research environment. Also, it will be important to frame the significance and broader impact of the lab's work for varied scientific and lay audiences.

Join Us

Be part of a dynamic team committed to innovating in the fields of genomics, nutrition, and public health. Our lab offers a stimulating environment where your contributions will have a meaningful impact on scientific research and public health. We welcome applicants who are passionate about advancing genomic technologies and are ready to embark on a challenging and rewarding research career.

Minimum Qualifications

Bachelor's degree in a life-science, health-science, or quantitative field (e.g. biology, genomics, epidemiology, nutrition science, public health, engineering), or in a writing-intensive field (e.g., science or technical communication, journalism, English), or a related field, plus four years of relevant experience, or an equivalent combination of education and experience. A related master's degree may offset required experience on a 1:1 basis.

Demonstrated excellence in technical and scientific writing is central to this role and is the primary skill we are seeking; applicants are strongly encouraged to provide a writing sample. Experience analyzing and interpreting research data and a background in genomics, the gut microbiome, or nutrition are preferred. Experience with AI workflows (e.g., LLM-based tools for research, writing, or analysis) is a plus. A willingness to experiment with and embrace AI-based approaches to scientific writing will be required.

Application Procedure

Interested candidates should submit their resume and a cover letter detailing their suitability for the role, emphasizing their research-analysis and scientific-writing experience. Applicants are encouraged to include a writing sample (e.g., a manuscript, report, or section they authored). Please apply through the Duke University careers portal, referencing this specific position.


Anticipated Pay Range: Duke University provides an annual base salary range for this position as USD $59,829.00 to USD $96,509.00. Duke University considers factors such as (but not limited to) scope and responsibilities of the position; candidate's work experience, education/training, and key skills; internal peer equity; as well as market and organizational considerations when extending an offer.


Your total compensation goes beyond the dollars on your paycheck. Duke provides comprehensive and competitive medical and dental care programs, generous retirement benefits, and a wide array of family-friendly and cultural programs to eligible team members. Learn more at: https://hr.duke.edu/benefits/


Equal Opportunity Employer: Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy- related conditions), sexual orientation, or military status.


Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.


Essential Physical Job Functions:
Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and reasonable accommodation(s) can be requested with Duke Access and Accommodations Services (email: DAAS@duke.edu; phone: 919-668-1267).

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About Duke University

Sourced by ZipRecruiter

Duke is regarded as one of America's leading research universities. Located in Durham, North Carolina, Duke is positioned in the heart of the Research Triangle, which is ranked annually as one of the best places in the country to work and live. Duke has more than 15,000 students who study and conduct research in its 10 undergraduate, graduate, and professional schools. With about 40,000 employees, Duke is the third largest private employer in North Carolina, and it now has international programs in more than 150 countries.

Industry

Colleges, universities, and professional schools and hospitals

Company size

10,000+ Employees

Headquarters location

Durham, NC, US