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Helpdesk Analyst Jobs in Raleigh, NC (NOW HIRING)

Noblesoft Technologies

Service desk Analyst

Morrisville, NC · On-site

$19.25 - $26.25/hr

Role: Service desk Analyst Location: Morrisville, NC - Onsite * Provide first-level technical ... Experience in Technical helpdesk or technical call center support is required. * Hands-on ...

RELX

Decision Support Analyst

Raleigh, NC · On-site +1

$78K - $130K/yr

... help you meet your immediate responsibilities and your long-term goals. About the Business ... and analytics that help customers increase their productivity, improve decision-making, achieve ...

LexisNexis

Decision Support Analyst

Raleigh, NC · On-site +1

$78K - $130K/yr

... help you meet your immediate responsibilities and your long-term goals. About the Business ... and analytics that help customers increase their productivity, improve decision-making, achieve ...

vTech Solution

Business Analyst

Raleigh, NC

Business Analyst vTech can help you avoid the daunting task of writing and posting job offers, shifting through resumes and laboring through the lengthy interview process. Our Staffing solutions will ...

NC SECU

Financial Analyst

Raleigh, NC · Hybrid

If you are motivated and believe in the credit union philosophy of "People Helping People," join our team! This is entry level accounting and financial analysis position which requires an ...

Versana

Business Analyst

Raleigh, NC

As a loan expert Business Analyst, you will help shape the product roadmap and execute on product strategy. You will gain hands-on experience in a forward-thinking startup environment by analysing ...

Versana

Business Analyst

Raleigh, NC

As a loan expert Business Analyst, you will help shape the product roadmap and execute on product strategy. You will gain hands-on experience in a forward-thinking startup environment by analysing ...

Versana

Business Analyst

Raleigh, NC · On-site

As a loan expert Business Analyst, you will help shape the product roadmap and execute on product strategy. You will gain hands-on experience in a forward-thinking startup environment by analysing ...

Banc of California

Portfolio Analyst

Durham, NC · On-site

Perform financial, operational, valuation, and transactional analyses. * Assist in underwriting modifications or renewals for borrowers, and help present deals to credit committee. * Complete ...

Banc of California

Portfolio Analyst

Durham, NC · On-site

Perform financial, operational, valuation, and transactional analyses. * Assist in underwriting modifications or renewals for borrowers, and help present deals to credit committee. * Complete ...

Banc of California

Portfolio Analyst

Durham, NC

Perform financial, operational, valuation, and transactional analyses. * Assist in underwriting modifications or renewals for borrowers, and help present deals to credit committee. * Complete ...

Banc of California

Portfolio Analyst

Durham, NC · On-site

Perform financial, operational, valuation, and transactional analyses. * Assist in underwriting modifications or renewals for borrowers, and help present deals to credit committee. * Complete ...

Lantern

Strategy Analyst

Raleigh, NC · Remote

Please apply to our role & someone from our Talent Acquisition Team will reach out to help you ... Job Overview The Strategy Analyst / Associate is a high-visibility, hands-on, and dynamic role ...

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All JobsHelpdesk Analyst JobsHelpdesk Analyst Jobs in Raleigh, NC

Helpdesk Analyst information

See Raleigh, NC salary details

$14

$23

$34

How much do helpdesk analyst jobs pay per hour?

As of Jun 21, 2026, the average hourly pay for helpdesk analyst in Raleigh, NC is $23.42, according to ZipRecruiter salary data. Most workers in this role earn between $19.18 and $26.15 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Helpdesk Analyst, and why are they important?

To thrive as a Helpdesk Analyst, you need strong problem-solving abilities, technical knowledge of computer systems and networks, and typically a degree in information technology or a related field. Familiarity with ticketing systems like ServiceNow, remote desktop tools, and certifications such as CompTIA A+ are highly beneficial. Excellent communication, patience, and customer service skills help you effectively assist users and resolve issues. These skills are crucial for providing timely technical support, ensuring user satisfaction, and maintaining smooth IT operations.

What does a Helpdesk Analyst do?

A Helpdesk Analyst is responsible for providing technical support and troubleshooting assistance to end users experiencing issues with computer systems, software, or hardware. They typically respond to queries via phone, email, or chat, and may resolve problems remotely or escalate complex issues to higher-level IT staff. Their goal is to ensure users can work efficiently by quickly diagnosing and resolving technical problems. In addition to problem-solving, Helpdesk Analysts may also document issues, maintain logs, and help with system updates or user training.

What are the typical challenges a Helpdesk Analyst faces when supporting users remotely, and how can they be addressed?

Helpdesk Analysts often encounter challenges such as limited visibility into users’ technical environments, communication barriers, and varying levels of user technical proficiency. To address these, analysts rely on clear, step-by-step instructions, remote desktop tools, and strong problem-solving skills. Building rapport and maintaining patience with users is also key, as well as documenting solutions for future reference. Regular training and collaboration with IT teams help analysts stay updated and improve their ability to resolve complex issues efficiently.

What is the difference between Helpdesk Analyst vs Service Desk Technician?

AspectHelpdesk AnalystService Desk Technician
CertificationsCompTIA A+, HDI-SAT, Microsoft CertifiedCompTIA A+, HDI-SAT, Microsoft Certified
Work EnvironmentCorporate IT support, remote and on-siteIT support centers, remote and on-site
Employer & IndustryBusinesses, IT service providersIT service desks, tech support companies
Common Search & ComparisonYesYes

The main difference between a Helpdesk Analyst and a Service Desk Technician lies in their roles' scope. Helpdesk Analysts often handle more complex issues, provide troubleshooting, and may assist with technical analysis. Service Desk Technicians typically focus on resolving common user issues, password resets, and basic troubleshooting. Both roles require similar certifications and work environments, and they are frequently compared by job seekers and employers in the IT support industry.

What are popular job titles related to Helpdesk Analyst jobs in Raleigh, NC? For Helpdesk Analyst jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Helpdesk Analyst jobs in Raleigh, NC look for? The top searched job categories for Helpdesk Analyst jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Helpdesk Analyst jobs? Cities near Raleigh, NC with the most Helpdesk Analyst job openings:
Helpdesk Analyst jobs near you
Service desk Analyst

Service desk Analyst

Noblesoft Technologies

Morrisville, NC • On-site

$19.25 - $26.25/hr

Contractor

Posted 14 days ago

Job description

Role: Service desk Analyst

Location: Morrisville, NC - Onsite

Job Description:

  • Provide first-level technical support via phone, email, chat, or ticketing tools (Jira / ServiceNow).
  • Troubleshoot Windows 11 issues including login problems, performance issues, system configuration errors, and printer/peripheral support.
  • Manage user accounts in Azure Active Directory including password resets, account unlocks, license assignments, and group membership updates as per SOP.
  • Support Microsoft 365 applications—Outlook, Teams, OneDrive, SharePoint—covering login errors, sync issues, and basic configuration.
  • Handle MFA (Multi-Factor Authentication) and password reset issues, authenticator setup, and related access problems.
  • Provide basic VPN support, including connectivity troubleshooting, user login issues, and network checks.
  • Support devices through MDM/Intune, including device enrollment, compliance alerts, and application deployment issues.
  • Log, classify, prioritize, and resolve incidents according to SLAs; escalate to L2/L3 based on impact and complexity.
  • Maintain clear and professional communication with end users and update tickets with accurate notes.
  • Follow SOPs, adhere to security policies, and contribute to knowledge base improvements.
  • Knowledge in identifying desktop, laptop, and printer issues.

Eligibility, Knowledge, Skills & Experience

  • 1–5 years in a Service Desk or in an IT Support role.
  • Strong knowledge of Windows 10/11, O365, Teams, Outlook, and general end-user troubleshooting.
  • Phone support experience is mandatory.
  • Experience in Technical helpdesk or technical call center support is required.
  • Hands-on experience with Azure AD, Intune/MDM, MFA, and VPN support.
  • Familiarity with ticketing tools like ServiceNow or Jira Service Management.
  • 3-4 yrs of university education post High school (B.Sc. or Diploma).
  • Excellent communication, customer service capability, and problem-solving skills.
  • Ability to follow processes and work in a structured SLA-driven environment.
  • A proactive mindset with the ability to make a meaningful impact.
  • Customer focused with the eagerness to learn and grow continuously.
  • A competitive spirit with a drive to excel and willing to work in 24/7 operational environment.