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Helpdesk Analyst Jobs in Raleigh, NC (NOW HIRING)

US IT Solutions Inc

Business Analyst

Raleigh, NC · On-site

USITSOL has been helping clients innovate across all phases of the application lifecycle for over a ... Client is seeking a Business Analyst contractor for an approximately 24 month engagement for a ...

Cornerstone Research

Summer Analyst

Durham, NC

Summer Analyst Development From day one of your internship, there is a strong emphasis on equipping you with the information, training, and resources to help you succeed. Your internship will begin ...

Metabolon, Inc.

Research Analyst

Raleigh, NC · On-site

Analyze Liquid Chromatography - Mass Spectrometry (LC-MS) and LC-MSMS data to assess the presence ... Every day, our work is helping to accelerate research and product development success in the ...

Metabolon, Inc.

Research Analyst

Raleigh, NC

Analyze Liquid Chromatography - Mass Spectrometry (LC-MS) and LC-MSMS data to assess the presence ... Every day, our work is helping to accelerate research and product development success in the ...

Metabolo

Research Analyst

Morrisville, NC · On-site

Analyze Liquid Chromatography - Mass Spectrometry (LC-MS) and LC-MSMS data to assess the presence ... Every day, our work is helping to accelerate research and product development success in the ...

Metabolon

Research Analyst

Morrisville, NC · On-site

Analyze Liquid Chromatography - Mass Spectrometry (LC-MS) and LC-MSMS data to assess the presence ... Every day, our work is helping to accelerate research and product development success in the ...

Cornerstone Research

Summer Analyst

Raleigh, NC · On-site

Summer Analyst Development From day one of your internship, there is a strong emphasis on equipping you with the information, training, and resources to help you succeed. Your internship will begin ...

Cornerstone Research

Summer Analyst

Raleigh, NC

Summer Analyst Development From day one of your internship, there is a strong emphasis on equipping you with the information, training, and resources to help you succeed. Your internship will begin ...

Cornerstone Research

Summer Analyst

Durham, NC · On-site

Summer Analyst Development From day one of your internship, there is a strong emphasis on equipping you with the information, training, and resources to help you succeed. Your internship will begin ...

Metabolon, Inc.

Research Analyst

Raleigh, NC · On-site

Analyze Liquid Chromatography - Mass Spectrometry (LC-MS) and LC-MSMS data to assess the presence ... Every day, our work is helping to accelerate research and product development success in the ...

North Carolina General Assembly

Fiscal Analyst

Raleigh, NC · On-site

$77K - $120K/yr

We are looking for team players to help build the State's $34 billion general fund budget and analyze issues that are complex, diverse, and cross multiple subject areas. FRD Analysts, along with ...

LRS

Senior Business Analyst

Raleigh, NC

$60 - $90/hr

The Senior Business Analyst will also help clients identify opportunities to leverage automation, AI, and emerging AI-enabled tools to improve efficiency, reduce manual work, enhance decision-making ...

Ontic

IT Helpdesk Support Technician

Creedmoor, NC · On-site

Strong problem-solving and analytical skills; ability to manage multiple projects and problem-solve ... Potential participation in on-call rotation As a IT Helpdesk Support Technician, you will:

blackapple

Helpdesk Support / L1 Support role

Cary, NC · On-site

$10/hr

Strong analytical skills and quality conscious Should resolve technical problem (over a phone/Chat or remote systems support) Basic Understanding of Windows XP/Win 7. Basic Understanding of Email ...

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All JobsHelpdesk Analyst JobsHelpdesk Analyst Jobs in Raleigh, NC

Helpdesk Analyst information

See Raleigh, NC salary details

$14

$23

$34

How much do helpdesk analyst jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for helpdesk analyst in Raleigh, NC is $23.42, according to ZipRecruiter salary data. Most workers in this role earn between $19.18 and $26.15 per hour, depending on experience, location, and employer.

What does a helpdesk analyst do?

A Helpdesk Analyst is responsible for providing technical support and troubleshooting assistance to end users experiencing issues with computer systems, software, or hardware. They typically respond to queries via phone, email, or chat, and may resolve problems remotely or escalate complex issues to higher-level IT staff. Their goal is to ensure users can work efficiently by quickly diagnosing and resolving technical problems. In addition to problem-solving, Helpdesk Analysts may also document issues, maintain logs, and help with system updates or user training.

What skills and qualifications are needed to be a helpdesk analyst?

To thrive as a Helpdesk Analyst, you need strong problem-solving abilities, technical knowledge of computer systems and networks, and typically a degree in information technology or a related field. Familiarity with ticketing systems like ServiceNow, remote desktop tools, and certifications such as CompTIA A+ are highly beneficial. Excellent communication, patience, and customer service skills help you effectively assist users and resolve issues. These skills are crucial for providing timely technical support, ensuring user satisfaction, and maintaining smooth IT operations.

What challenges does a helpdesk analyst face when supporting users remotely, and how can they be addressed?

Helpdesk Analysts often encounter challenges such as limited visibility into users’ technical environments, communication barriers, and varying levels of user technical proficiency. To address these, analysts rely on clear, step-by-step instructions, remote desktop tools, and strong problem-solving skills. Building rapport and maintaining patience with users is also key, as well as documenting solutions for future reference. Regular training and collaboration with IT teams help analysts stay updated and improve their ability to resolve complex issues efficiently.

What is the difference between Helpdesk Analyst vs Service Desk Technician?

AspectHelpdesk AnalystService Desk Technician
CertificationsCompTIA A+, HDI-SAT, Microsoft CertifiedCompTIA A+, HDI-SAT, Microsoft Certified
Work EnvironmentCorporate IT support, remote and on-siteIT support centers, remote and on-site
Employer & IndustryBusinesses, IT service providersIT service desks, tech support companies
Common Search & ComparisonYesYes

The main difference between a Helpdesk Analyst and a Service Desk Technician lies in their roles' scope. Helpdesk Analysts often handle more complex issues, provide troubleshooting, and may assist with technical analysis. Service Desk Technicians typically focus on resolving common user issues, password resets, and basic troubleshooting. Both roles require similar certifications and work environments, and they are frequently compared by job seekers and employers in the IT support industry.

What are popular job titles related to Helpdesk Analyst jobs in Raleigh, NC?

For Helpdesk Analyst jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Helpdesk Analyst jobs in Raleigh, NC look for?

The top searched job categories for Helpdesk Analyst jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Helpdesk Analyst jobs?

Cities near Raleigh, NC with the most Helpdesk Analyst job openings:

Helpdesk Analyst jobs near you
Infographic showing various Helpdesk Analyst job openings in Raleigh, NC as of August 2026, with employment types broken down into 90% Full Time, 5% Part Time, and 5% Contract. Highlights an 79% Physical, 8% Hybrid, and 13% Remote job distribution, with an average salary of $44,239 per year, or $21.3 per hour.

Business Analyst

Raleigh, NC • On-site

US IT Solutions Inc
Software Development • 51 - 200 employees
Learn more about US IT Solutions Incexternal

Full-time

Re-posted 18 days ago

Job description

Company Description

We are from US IT Solutions, an ISO Certified, E-Verify, WMBE Certified organization established in 2005 in CA. Our company is serving various State, Local and County Departments for over 10 years. USITSOL has been helping clients innovate across all phases of the application lifecycle for over a decade. Some of our prestigious clients are State of CA, State of OR, State of FL, State of NC, State of GA, State of CO, State of VA, State of AR, State of MI, State of OH, State of IL, State of MO, State of MS, California State University, Sacramento Area Sanitation Department, SMUD, Sound Transit, LA Superior Courts, District of Columbia, UMAS, University of Central Florida and Hennepin County and many more.

Job Description

Short Description:

Client is seeking a Business Analyst contractor for an approximately 24 month engagement for a Database project.

Complete Description:

ONLY local candidates that live within 60 miles of downtown Raleigh will be considered for this position! Please make sure to list where your candidate is currently located in the Question section on the Skills tab.

The Business Analyst will be responsible for converting the business requirements in to functional requirements and working with the architects in the design phase of this project. This individual will be knowledgeable in all aspects of business analysis and functional requirements documentation and has a basic understanding of project management and system development life cycle as well as porting efforts from legacy applications to new solutions. The individual must have proven experience with enterprise level development projects. The Business Analyst will work closely with Project Manager in assisting with solution documentation to meet all the IT requirements.


Qualifications

Role responsibilities:

Analyze, define, and document functional requirements from business requirements

Document the projects and project deliverables as assigned

Work with the PMO Manager, Project Manager, Business Customer and project team

Develop and document test plans, scenarios and scripts

Analyze and estimate feasibility and compatibility with other programs and projects

Consult with users to prototype, refine, test, and debug solution to meet Change Management needs

Provide quality control for project deliverables

Additional Information

All your information will be kept confidential according to EEO guidelines.

Apply