Durham, NC · On-site
$18.50 - $25.25/hr
Help Desk Analyst Arete Technologies, Inc. offers a set of innovative Consulting and Outsourcing services, bridging the gap between requirements and outputs of various dexterous and facile companies ...
Durham, NC · On-site
$18.50 - $25.25/hr
Help Desk Analyst Arete Technologies, Inc. offers a set of innovative Consulting and Outsourcing services, bridging the gap between requirements and outputs of various dexterous and facile companies ...
$19.75 - $27/hr
... Help Desk Analysts to assist with production support analysis and resolution of escalated Help Desk tickets. This is an Application/Production Support position where the selected candidate will ...
$19.75 - $27/hr
... Help Desk Analysts to assist with production support analysis and resolution of escalated Help Desk tickets. This is an Application/Production Support position where the selected candidate will ...
Durham, NC · On-site
$18.50 - $25.25/hr
Tier III Help Desk Analyst NC FAST requires the services of a Tier III Help Desk analyst to assist with production support analysis and resolution of escalated Help Desk tickets. This is an ...
New
Durham, NC · On-site
$18.50 - $25.25/hr
Tier III Help Desk Analyst NC FAST requires the services of a Tier III Help Desk analyst to assist with production support analysis and resolution of escalated Help Desk tickets. This is an ...
New
Durham, NC · On-site
$19.75 - $27/hr
Application/Production Support Help Desk Analyst Research Triangle Park, Durham NC 6+ Months Some local travel may be required in performance of the work NC FAST requires the services of an ...
Durham, NC · On-site
$19.75 - $27/hr
Application/Production Support Help Desk Analyst Research Triangle Park, Durham NC 6+ Months Some local travel may be required in performance of the work NC FAST requires the services of an ...
Henderson, NC · On-site
$19 - $26/hr
Good communication and analytical skills * Ability to work rotating shifts * High School diploma or GED * Understanding of Variety's cash register systems a plus Equal Opportunity Employer This ...
Henderson, NC · On-site
$19 - $26/hr
Good communication and analytical skills * Ability to work rotating shifts * High School diploma or GED * Understanding of Variety's cash register systems a plus Equal Opportunity Employer This ...
$19 - $26/hr
Good communication and analytical skills * Ability to work rotating shifts * High School diploma or GED * Understanding of Variety's cash register systems a plus
Quick apply
$19 - $26/hr
Good communication and analytical skills * Ability to work rotating shifts * High School diploma or GED * Understanding of Variety's cash register systems a plus
Henderson, NC · On-site
$19 - $26/hr
Good communication and analytical skills * Ability to work rotating shifts * High School diploma or GED * Understanding of Variety's cash register systems a plus Equal Opportunity Employer This ...
Henderson, NC · On-site
$19 - $26/hr
Good communication and analytical skills * Ability to work rotating shifts * High School diploma or GED * Understanding of Variety's cash register systems a plus Equal Opportunity Employer This ...
Raleigh, NC · On-site
$20 - $27.25/hr
CWS/PATH NC Help Desk requires the services of an Application/Production Support Help Desk analyst to assist with production support analysis and resolution of PATH NC issues. This is an Application ...
Raleigh, NC · On-site
$20 - $27.25/hr
CWS/PATH NC Help Desk requires the services of an Application/Production Support Help Desk analyst to assist with production support analysis and resolution of PATH NC issues. This is an Application ...
Raleigh, NC · On-site
$20 - $27.25/hr
CWS/PATH NC Help Desk requires the services of an Application/Production Support Help Desk analyst to assist with production support analysis and resolution of PATH NC issues. This is an Application ...
Raleigh, NC · On-site
$20 - $27.25/hr
CWS/PATH NC Help Desk requires the services of an Application/Production Support Help Desk analyst to assist with production support analysis and resolution of PATH NC issues. This is an Application ...
Morrisville, NC · On-site
$18 - $20/hr
Filters Help Desk calls and provides basic support and troubleshooting, such as password resets ... Analyzing IT incident reports and questions to identify any trends to make recommendations for ...
Quick apply
Morrisville, NC · On-site
$18 - $20/hr
Filters Help Desk calls and provides basic support and troubleshooting, such as password resets ... Analyzing IT incident reports and questions to identify any trends to make recommendations for ...
Durham, NC · On-site
$19.75 - $27/hr
... Desk Analyst to deliver first-level support for service desk requests. The role involves managing ... CREO is a 501(c)(3) not-for-profit organization that is helping mobilize more private capital into ...
Durham, NC · On-site
$19.75 - $27/hr
... Desk Analyst to deliver first-level support for service desk requests. The role involves managing ... CREO is a 501(c)(3) not-for-profit organization that is helping mobilize more private capital into ...
Morrisville, NC · On-site
$19.25 - $26.25/hr
Morrisville, NC - Onsite Filters Help Desk calls and provides basic support and troubleshooting ... Analyzing IT incident reports and questions to identify any trends to make recommendations for ...
Morrisville, NC · On-site
$19.25 - $26.25/hr
Morrisville, NC - Onsite Filters Help Desk calls and provides basic support and troubleshooting ... Analyzing IT incident reports and questions to identify any trends to make recommendations for ...
$19.25 - $26.25/hr
Filters Help Desk calls and provides basic support and troubleshooting, such as password resets ... Analyzing IT incident reports and questions to identify any trends to make recommendations for ...
$19.25 - $26.25/hr
Filters Help Desk calls and provides basic support and troubleshooting, such as password resets ... Analyzing IT incident reports and questions to identify any trends to make recommendations for ...
$19.75 - $27/hr
This role also requires a high level of customer experience, and is not a hardware based help desk role. Experience and knowledge of browser-based applications. Experience researching, analyzing and ...
$19.75 - $27/hr
This role also requires a high level of customer experience, and is not a hardware based help desk role. Experience and knowledge of browser-based applications. Experience researching, analyzing and ...
Experience researching, analyzing and interpreting automated system problems. Experience working in a Application/Production Support based (not hardware) help desk environment. Working knowledge of ...
Experience researching, analyzing and interpreting automated system problems. Experience working in a Application/Production Support based (not hardware) help desk environment. Working knowledge of ...
Cary, NC · On-site
Help Desk Analyst - Responsibilities * Accept & registers Service Calls * Classify Service Calls according to the specified options * Execute 1st attempt to solve the Service Call * Refer Service ...
Cary, NC · On-site
Help Desk Analyst - Responsibilities * Accept & registers Service Calls * Classify Service Calls according to the specified options * Execute 1st attempt to solve the Service Call * Refer Service ...
Help Desk Analyst - Responsibilities * Accept & registers Service Calls * Classify Service Calls according to the specified options * Execute 1st attempt to solve the Service Call * Refer Service ...
Help Desk Analyst - Responsibilities * Accept & registers Service Calls * Classify Service Calls according to the specified options * Execute 1st attempt to solve the Service Call * Refer Service ...
$20 - $27.25/hr
Analyst I Service Desk Womble Bond Dickinson (US) LLP seeks an on-site Service Desk Analyst for its Raleigh, North Carolina office. The Service Desk Analyst is a key member of a collaborative team ...
$20 - $27.25/hr
Analyst I Service Desk Womble Bond Dickinson (US) LLP seeks an on-site Service Desk Analyst for its Raleigh, North Carolina office. The Service Desk Analyst is a key member of a collaborative team ...
Cary, NC · On-site
$21 - $28.50/hr
Service Desk Analyst 1 We have an exciting opportunity to join us in supporting one of our valued customers as a Service Desk Analyst 1 to work out of Cary, NC. Essential Duties: * Provide technical ...
Cary, NC · On-site
$21 - $28.50/hr
Service Desk Analyst 1 We have an exciting opportunity to join us in supporting one of our valued customers as a Service Desk Analyst 1 to work out of Cary, NC. Essential Duties: * Provide technical ...
Raleigh, NC · On-site
$20 - $27.25/hr
The Service Desk Analyst is a key member of a collaborative team that provides high-quality technical support to attorneys and staff firmwide. This role focuses on resolving hardware, software, and ...
Raleigh, NC · On-site
$20 - $27.25/hr
The Service Desk Analyst is a key member of a collaborative team that provides high-quality technical support to attorneys and staff firmwide. This role focuses on resolving hardware, software, and ...
$14.02 - $15.91
3% of jobs
$15.91 - $17.80
8% of jobs
$19.22 is the 25th percentile. Wages below this are outliers.
$17.80 - $19.69
18% of jobs
$19.69 - $21.58
18% of jobs
The median wage is $21.95 / hr.
$21.58 - $23.47
14% of jobs
$25.26 is the 75th percentile. Wages above this are outliers.
$23.47 - $25.36
15% of jobs
$25.36 - $27.26
9% of jobs
$27.26 - $29.15
6% of jobs
$29.15 - $31.04
3% of jobs
$31.04 - $32.93
3% of jobs
$32.93 - $34.82
2% of jobs
$14
$23
$34
| Aspect | Entrylevel Help Desk Analyst | Help Desk Technician |
|---|---|---|
| Required Credentials | High school diploma or equivalent; some certifications like CompTIA A+ beneficial | High school diploma or equivalent; often holds certifications like CompTIA A+ |
| Work Environment | Support teams in corporate or IT service settings, providing remote or on-site assistance | IT support centers, corporate offices, or client sites, handling technical issues |
| Employer & Industry Usage | Common in various industries including healthcare, finance, and tech | Primarily in IT service providers and internal corporate IT departments |
Both roles involve troubleshooting and supporting users with technical issues, often requiring similar certifications. The main difference lies in job titles used by employers; 'Help Desk Technician' may imply a more technical focus, while 'Help Desk Analyst' often emphasizes communication and problem-solving skills. Both roles serve as entry points into IT support careers.
$18.50 - $25.25/hr
Other
This job post has expired 1 day ago. Applications are no longer accepted.
Arete Technologies, Inc. offers a set of innovative Consulting and Outsourcing services, bridging the gap between requirements and outputs of various dexterous and facile companies worldwide. The thrust of providing global deliverables with focus on providing paramount and unsurpassed services combined with cost saving solutions to the clients.
We understand the business requirements in the present day corporate scenario and aspire to provide world-class services enabling the organization to burgeon and flourish while keeping the work-life balance intact. The Global delivery mechanism followed at Arete Technologies, Inc. saddles proficient schemas and unconventional channels to provide one-stop solutions for all your workforce needs.
Our team is an exquisite amalgamation of vast experiences of over 30 years in IT Consulting and Staffing industry. Connoisseurs in the field of staff augmentation for IT, we operate on 24 by 7 model with an aim of providing affordable and adept professionals with an assurance of satisfaction for both Consultants and Clients.
We are pre-eminent service providers in the field of staff augmentation, IT Consultancy, Software development, Web Development providing unexcelled services and focusing on both the employers and employees.
Job DescriptionDescription: Either webcam interview or in person. The NC Department of Health and Human Services, the Office of NC FAST is seeking the services of two (2) Bilingual Application/Production Support Help Desk Analysts to assist with production support analysis and resolution of escalated Help Desk tickets.
This is an Application/Production Support position where the selected candidate will support the NC FAST application by assisting outside customers/agents who are accessing the system. This role requires someone who has a high level of customer experience and who is bilingual, English and Spanish. This is software based help desk role.
Each position will act as a member of the Operations and Maintenance Support Team. These positions will be liaisons between Business, Program Management, System Development and A&I Tech Architects to coordinate system change requests that need to be created, budgeted, approved and implemented. By working closely with business and technical teams to troubleshoot issues, focus is placed on determining the root cause and preventing recurrences. Unresolved issues may need to be escalated to business/policy staff, software developers and/or client implementation specialists.
Responsibilities include:
****local candidate preferred first*****
Additional InformationBest Regards
Alka Bhatia
I'm interested
Sourced by ZipRecruiter
It services
201 - 500 Employees
Cary, NC, US
