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Entrylevel Help Desk Analyst Jobs in Raleigh, NC

Infojini Inc

Business Analyst

Raleigh, NC · On-site

These positions have responsibility for systems analysis which includes assuring that help desk and call center processes are fully understood, capturing detail requirements and business rules.

Infojini Inc

Technical Analyst

Raleigh, NC · On-site

Technical Analyst Location: Raleigh, NC (locals only) Duration: 12 Months Client : Direct Client ... Provide Level 2 Help Desk Technical Leadership and support Receive, log and fully document requests ...

Infojini Inc

Security Support Analyst

Raleigh, NC · On-site

NCDOT is seeking an Expert Level Specialist Support Analyst for a 12 month engagement to provide ... Receiving, logging and fully documenting requests for support from help desk, other service ...

blackapple

Helpdesk Support / L1 Support role

Cary, NC · On-site

$10/hr

Strong analytical skills and quality conscious Should resolve technical problem (over a phone/Chat or remote systems support) Basic Understanding of Windows XP/Win 7. Basic Understanding of Email ...

Deloitte

Software Engineer II

Raleigh, NC · On-site

$94K - $129K/yr

Contributing to workstreams involving help desk operations and software application development and ... analytics, Generative AI, transformative technologies, and creative design. We can enhance customer ...

NV5

IT Analyst

Cary, NC

NV5 is seeking a full-time IT Analyst to support our Cary, NC office. This role provides frontline ... t or help desk environment Work environment and physical demands of this position The ...

NV5

IT Analyst

Cary, NC · On-site

Responsibilities NV5 is seeking a full-time IT Analyst to support our Cary, NC office. This role ... t or help desk environment Work environment and physical demands of this position The ...

NV5

IT Analyst

Cary, NC

Responsibilities NV5 is seeking a full-time IT Analyst to support our Cary, NC office. This role ... t or help desk environment Work environment and physical demands of this position The ...

VGroup Inc

EHR Epic Analyst

Raleigh, NC · On-site

EHR Epic Analyst Duration: 12 + Months Start Date: ASAP Location : Raleigh, NC 27699 (Hybrid ... help desk and all IT areas. Our primary focus is the public sector including state and federal ...

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All JobsEntrylevel Help Desk Analyst JobsEntrylevel Help Desk Analyst Jobs in Raleigh, NC

Entrylevel Help Desk Analyst information

See Raleigh, NC salary details

$14

$23

$34

How much do entrylevel help desk analyst jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for entrylevel help desk analyst in Raleigh, NC is $23.42, according to ZipRecruiter salary data. Most workers in this role earn between $19.18 and $26.15 per hour, depending on experience, location, and employer.

What is the difference between Entrylevel Help Desk Analyst vs Help Desk Technician?

AspectEntrylevel Help Desk AnalystHelp Desk Technician
Required CredentialsHigh school diploma or equivalent; some certifications like CompTIA A+ beneficialHigh school diploma or equivalent; often holds certifications like CompTIA A+
Work EnvironmentSupport teams in corporate or IT service settings, providing remote or on-site assistanceIT support centers, corporate offices, or client sites, handling technical issues
Employer & Industry UsageCommon in various industries including healthcare, finance, and techPrimarily in IT service providers and internal corporate IT departments

Both roles involve troubleshooting and supporting users with technical issues, often requiring similar certifications. The main difference lies in job titles used by employers; 'Help Desk Technician' may imply a more technical focus, while 'Help Desk Analyst' often emphasizes communication and problem-solving skills. Both roles serve as entry points into IT support careers.

What are popular job titles related to Entrylevel Help Desk Analyst jobs in Raleigh, NC? For Entrylevel Help Desk Analyst jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Entrylevel Help Desk Analyst jobs in Raleigh, NC look for? The top searched job categories for Entrylevel Help Desk Analyst jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Entrylevel Help Desk Analyst jobs? Cities near Raleigh, NC with the most Entrylevel Help Desk Analyst job openings:
Entrylevel Help Desk Analyst jobs near you
Customer Support Analyst - Student Information Systems

Customer Support Analyst - Student Information Systems

Wake County Public School System

Cary, NC • On-site, Remote

Full-time

Re-posted yesterday

Wake County Public School System rating

5.5

Company rating: 5.5 out of 10

Based on 36 frontline employees who took The Breakroom Quiz

470th of 574 rated elementary and secondary schools

Job description

Overview
POSITION TITLE (Oracle title)
CUSTOMER SUPPORT ANALYST
WORKING TITLE
Customer Support Analyst-Student Information Systems (SIS)
SCHOOL/DEPARTMENT
Technology Services Division (TSD)
LOCATION
Crossroads II, Cary, NC
PAY GRADE
Technology Grade 10
FLSA STATUS
Exempt
ELIGIBILITY FOR EMPLOYMENT CONTRACT
No
WORK WEEK SCHEDULE
Monday-Friday (occasional evenings and weekends) Position is eligible for a hybrid telework workweek
POSITION PURPOSE:
Provides excellent customer service related to SIS for Wake County Public School System (WCPSS) and its vendors while following the policies and procedures of the school system and the customer support center. Determines customer needs accurately and uses independent judgment to resolve the problem or to route or escalate the issue appropriately.
MINIMUM QUALIFICATIONS:
KNOWLEDGE, SKILLS, AND ABILITIES (KSAs)
  • Considerable knowledge of Microsoft Office, specifically Word, Excel, and PowerPoint; Google Apps;
  • Considerable knowledge of personal computers (PCs) and networking systems;
  • Considerable knowledge of Windows operating systems;
  • Critical thinking and interpersonal skills;
  • Ability to troubleshoot and analyze problems;
  • Ability to work within a team, demonstrate initiative, and have excellent customer service skills
  • Ability to exercise good judgment;
  • Ability to troubleshoot, problem-solve, analyze problems, and have a logical approach for resolution; flexible approach to work;
  • Ability to work effectively in a technical environment;
  • Ability to communicate clearly and concisely both in oral and written form using a variety of communication techniques and tools to ensure the appropriate flow of information, collaborative efforts, and feedback;
  • Ability to establish and maintain effective working relationships with school system staff, external agencies, and the public.

EDUCATION, TRAINING, AND EXPERIENCE
  • High school diploma or equivalent; AND
  • One year of experience serving in a help desk role or related field;
  • An equivalent combination of relevant education, training, and experience which provides the knowledge, skills, and abilities necessary to successfully meet the essential duties may be considered.

CERTIFICATION AND LICENSE REQUIREMENTS
None
PREFERRED QUALIFICATIONS:
  • Associates degree or higher from a regionally accredited college;
  • Experience working with a SIS application;
  • Experience working with Infinite Campus.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
  1. Provides customer service related to student information systems for WCPSS and its vendors while following the policies and procedures of the school system.
  2. Determines customer needs accurately and uses independent judgment to solve the problem, route, or escalate the call to the appropriate individual, vendor, or supervisor according to technology standards.
  3. Promotes help desk policy and technology standards by providing analysis and resolving issues.
  4. Creates and maintains a positive image of the school system through successful customer service relationships.
  5. Shares knowledge and supports other team members as solutions are implemented.
  6. Processes telephone calls in a consistent respectful, accurate, and prompt manner during all hours of operation.
  7. Multi-tasks and activates emergency procedures, as appropriate.
  8. Provides hands-on technical assistance and training, when appropriate.
  9. Performs other related duties, as assigned.

WORK ENVIRONMENT/PHYSICAL REQUIREMENTS
This job operates in a professional office environment and has a noise level of mostly low to moderate. This role routinely uses standard office equipment such as computers, scanners, and copiers. The position, at times, must be able to come into direct contact with school system staff and staff members. Work is considered light physical work, requiring the exertion of up to ten pounds of force.
EFFECTIVE DATE:6/2026
DISCLAIMER: The above statements are intended to describe the general purpose and responsibilities assigned to this position. They are not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and skills required by the employees assigned to this position. This description may be revised by HR and approved at any time.

What Wake County Public School System employees say

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About Wake County Public Schools

Sourced by ZipRecruiter

Wake County Public Schools (WCPSS) is a well-regarded educational institution based in Cary, NC, United States. As the largest school district in North Carolina and the 15th largest in the U.S, it operates within the education industry providing primary and secondary education to students in Wake County. The district oversees a wide array of schools, including traditional calendars, year-round calendars, modified calendars, and magnets. Founded in 1976, the WCPSS has consistently strived to meet the individual needs of all students by providing a safe, supportive, and rigorous learning environment.

Industry

Education

Company size

201 - 500 Employees

Headquarters location

Cary, NC, US

Year founded

1976

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