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Remote Night Shift Help Desk Analyst Jobs in Raleigh, NC

TEKsystems

ISP Technician

Raleigh, NC · Remote

$15.50/hr

ISP TECHNICIAN-remote *must reside within 90 miles of: Raleigh, NC, -- Cedar Rapids, IA -- or ... the Help Desk Analyst title, but will build a foundation of IT Help Desk skill, which will allow ...

DPR Construction

Application Support Analyst

Raleigh, NC · On-site +1

Job Summary The Service Desk Analyst Level 2 provides technical and application support to internal ... phone, remote tools, email, chat, and ticketing systems. * Diagnose, troubleshoot, and resolve ...

Self Help

Network Administrator

Durham, NC · Remote

This is a hybrid role, 3 days in office, 2 days remote! WHAT you'll do: The Network Administrator ... Coordinate, plan, design, and maintain data networks andservices, assist help desk ticketing system ...

ThinkHire LLC

Be Seen First

IT Service Desk Manager (Reporting & SLA Management)

Raleigh, NC · Remote

$55K - $60K/yr

Analyze trends to identify chronic issues, improvement opportunities, and operational ... Remote Position Type Full-Time | Exempt Company Description As a decision maker in your ...

New

Acara Solutions

IT Operations Specialist

Cary, NC · On-site +1

$39.14 - $42.85/hr

Performs 2nd-level user help desk activities, individual coaching and training. * Needs ... Positions focusing on analyzing, developing, testing or implementing processes, technologies and ...

VIVA USA INC

IT Operations Professional

Cary, NC · On-site +1

Performs 2nd-level user help desk activities, individual coaching and trainings. Impacts: Needs ... Positions focusing on analyzing, developing, testing or implementing processes, technologies and ...

The Wilson Group KW23

Data Analyst

Raleigh, NC · On-site +1

This is a remote full-time post with lots of possibilities for advancement. By means of data ... Knowing R or Python would be really helpful. Your meticulous approach results in accurate, well ...

Initio Capital

Product Strategy Analyst

Raleigh, NC · Remote

THE ROLE As a Product Strategy Analyst, you will help identify promising markets, companies ... This is a remote, flexible role for candidates who are analytical, commercially curious, and ...

House Buyers of America

Valuations Analyst

Raleigh, NC · Remote

Valuations Analyst- 100% Remote House Buyers of America is looking for a 100% remote Valuations ... You will do anything else necessary to help the company meet its goals About You: * You have 3 ...

House Buyers of America

Valuations Analyst

Raleigh, NC · Remote

Valuations Analyst- 100% Remote House Buyers of America is looking for a 100% remote Valuations ... You will do anything else necessary to help the company meet its goals About You: * You have 3 ...

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All JobsHelp Desk Analyst JobsRemote Night Shift Help Desk Analyst JobsRemote Night Shift Help Desk Analyst Jobs in Raleigh, NC

Remote Night Shift Help Desk Analyst information

See Raleigh, NC salary details

$14

$23

$34

How much do remote night shift help desk analyst jobs pay per hour?

As of Jul 29, 2026, the average hourly pay for remote night shift help desk analyst in Raleigh, NC is $23.42, according to ZipRecruiter salary data. Most workers in this role earn between $19.18 and $26.15 per hour, depending on experience, location, and employer.

What is the difference between Remote Night Shift Help Desk Analyst vs Remote Night Shift IT Support Specialist?

AspectRemote Night Shift Help Desk AnalystRemote Night Shift IT Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+ or Cisco CCNA
Work EnvironmentHelp desk ticketing systems, remote troubleshootingNetwork, hardware, and software support, remote and on-site
Industry UsageIT service providers, corporate IT departmentsIT service providers, enterprise IT teams
Common Search IntentBasic troubleshooting, user supportNetwork issues, hardware repairs

The Remote Night Shift Help Desk Analyst primarily handles user support and troubleshooting via ticketing systems, focusing on software and account issues. The Remote Night Shift IT Support Specialist often deals with more technical tasks like network and hardware support. Both roles require similar certifications and are used in similar industries, but the IT Support Specialist typically handles more complex technical problems.

What are the key skills and qualifications needed to thrive as a Remote Night Shift Help Desk Analyst, and why are they important?

To thrive as a Remote Night Shift Help Desk Analyst, you need strong troubleshooting skills, knowledge of computer systems and networks, and typically a diploma or degree in IT or a related field. Familiarity with ticketing systems such as ServiceNow or Zendesk, remote desktop tools, and relevant certifications like CompTIA A+ are commonly required. Excellent communication, patience, and the ability to work independently during off-hours are vital soft skills. These abilities ensure timely resolution of technical issues, consistent user support, and reliable IT operations during critical overnight periods.

What does a Remote Night Shift Help Desk Analyst do?

A Remote Night Shift Help Desk Analyst provides technical support to clients or employees outside of regular business hours, typically during the night. They troubleshoot computer hardware, software, and network issues via phone, chat, or email. Working remotely, they ensure that users receive prompt assistance and that IT systems remain operational overnight. Their responsibilities may also include escalating complex issues to higher-level IT staff and documenting solutions. This role is crucial for organizations that require 24/7 IT support.

What are the typical challenges faced by a Remote Night Shift Help Desk Analyst, and how can they be managed?

Remote Night Shift Help Desk Analysts often encounter challenges such as working independently with limited immediate support, managing high-priority incidents during off-hours, and maintaining alertness throughout the night. To manage these challenges, it's important to establish a consistent sleep schedule, leverage clear communication channels for escalation, and utilize documentation and knowledge bases. Additionally, staying connected with team members through virtual meetings and regular updates helps ensure a collaborative environment, even during night shifts.
What cities near Raleigh, NC are hiring for Remote Night Shift Help Desk Analyst jobs? Cities near Raleigh, NC with the most Remote Night Shift Help Desk Analyst job openings:
Remote Night Shift Help Desk Analyst jobs near you
Infographic showing various Remote Night Shift Help Desk Analyst job openings in Raleigh, NC as of July 2026, with employment types broken down into 78% Full Time, 11% Part Time, and 11% Contract. Highlights an 100% Remote job distribution, with an average salary of $48,707 per year, or $23.4 per hour.

Epic EHR Helpdesk Analyst - Raleigh, NC - Contract Position

INFO ORIGIN INC

Raleigh, NC • Remote

$35 - $45/hr

Contractor

Re-posted 27 days ago

Job description

  • Position Title: Epic EHR Helpdesk Analyst
  • Location: Raleigh, NC (Fully remote, 1st shift (7AM–3:30PM EST)
  • Interview: Webcam Interview Only
  • Position Type: Contract

Overview:

  • Provides advanced Epic EHR support across 13 facilities. Resolves technical issues, manages access, and supports users; includes weekends and holidays to ensure reliable patient‑care systems.
  • The EHR Helpdesk Analyst provides advanced technical support for the Epic electronic health record (EHR) system and related clinical applications across 13 state-operated behavioral healthcare facilities. This role provides technical support to clinical and administrative staff, ensuring timely and accurate resolution of IT issues while promoting system reliability and end-user satisfaction.
  • Working as part of the centralized IT Helpdesk, the Analyst ensures prompt and effective resolution of Epic and non-Epic related issues and contributes to the stability and usability of the system in support of high-quality patient care

Key Responsibilities

  • Provide support for Epic applications, workflows, access, printing, and integration issues.
  • Serve as the initial point of contact for IT support issues related to Epic EHR and other healthcare IT systems.
  • Troubleshoot complex application, account, and workflow issues related to Epic and other clinical systems.
  • Provide basic remote desktop support for computers, printers, mobile devices, and peripherals across all facilities.
  • Assist users with account provisioning, password resets, Epic access requests, and basic application troubleshooting.
  • Monitor ServiceNow queues and manage incident resolution in accordance with service level agreements (SLAs).
  • Assist with Epic user account provisioning, role changes, template assignments, and security access requests.
  • Participate in go-live support and system upgrade events, including Technical Dress Rehearsals (TDRs).
  • Collaborate with clinical informatics, application analysts, and technical teams to ensure coordinated support.
  • Maintain documentation, knowledge base articles, and standard operating procedures.
  • Deliver informal user training and guidance on proper Epic use and common troubleshooting techniques.
  • Support change management and scheduled downtime communications as needed.
  • Ensure adherence to HIPAA, security, and IT governance policies in all technical activities.
  • Escalate critical issues and downtime events according to established protocols.

Required Skills

  • Minimum of 2 years providing Epic technical support in a healthcare or clinical environment.
  • Proficient with ServiceNow or other enterprise ticketing systems.
  • In-depth understanding of EHR platforms (e.g., Epic, Cerner, Allscripts).

Highly Desired:

  • Epic certification in one or more modules (e.g., EpicCare, Ambulatory, Security, or Service Desk).
  • Experience supporting Epic applications (e.g., Ambulatory, Inpatient, ASAP, or HIM).