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Senior Customer Support Analyst Jobs in Raleigh, NC

Acara Solutions

Customer Support Analyst

Cary, NC · Hybrid

$28 - $30/hr

Customer Support Analyst (Hybrid) Location: Cary, NC (Hybrid) Employment Type: Temporary (6-Month Assignment with Potential Extension) Industry: Healthcare Technology / Customer Support Compensation ...

Abrigo

Support Analyst

Raleigh, NC · On-site

The Support Analyst will be accountable for driving the resolution of product issues from start to ... Call and communicate with customers about support requests and enhancements * Ensure a fast time to ...

Abrigo

Support Analyst

Raleigh, NC · On-site +1

The Support Analyst will be accountable for driving the resolution of product issues from start to ... Call and communicate with customers about support requests and enhancements * Ensure a fast time to ...

Sageworks

Support Analyst

Raleigh, NC · On-site +1

The Support Analyst will be accountable for driving the resolution of product issues from start to ... Call and communicate with customers about supportrequests and enhancements * Ensure a fast time to ...

Abrigo

Support Analyst

Raleigh, NC · On-site +1

The Support Analyst will be accountable for driving the resolution of product issues from start to ... Call and communicate with customers about support requests and enhancements * Ensure a fast time to ...

Infojini Inc

Support Analyst

Raleigh, NC

... customer base including fortune 100 companies and most state and federal agencies such as State of ... Support Analyst Location:Raleigh, NC- 27601 Duration:05+ months contract Client:Direct client ...

Innosoul inc

Support Analyst

Raleigh, NC · On-site

Job ID: NC-807321 Onsite/Local Service Support Analyst with LMS, Meck Administrators, ILT ... customers for the departmental specific application or system. Responsible for monitoring and ...

Duke University

Device Support Analyst

Durham, NC

The Device Support Analyst fields customer questions and problems, and uses their technical knowledge to independently resolve the issue, or partner with the appropriate Duke IT technical resource to ...

Duke Health

Device Support Analyst

Durham, NC

The Device Support Analyst fields customer questions and problems, and uses their technical knowledge to independently resolve the issue, or partner with the appropriate Duke IT technical resource to ...

Duke University

Device Support Analyst

Durham, NC · On-site

The Device Support Analyst fields customer questions and problems, and uses their technical knowledge to independently resolve the issue, or partner with the appropriate Duke IT technical resource to ...

Duke Health

Device Support Analyst

Durham, NC · On-site

The Device Support Analyst fields customer questions and problems, and uses their technical knowledge to independently resolve the issue, or partner with the appropriate Duke IT technical resource to ...

Ask IT consulting

Service Support Analyst

Raleigh, NC · On-site

Service Support Analyst Location : Raleigh, NC (State of NC) Duration 12 Months Short Description ... customer relationship while working with other Helpdesk staff and high level Analyst and ...

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Senior Customer Support Analyst information

See Raleigh, NC salary details

$24.8K

$81.3K

$134.6K

How much do senior customer support analyst jobs pay per year?

As of Aug 9, 2026, the average yearly pay for senior customer support analyst in Raleigh, NC is $81,256.00, according to ZipRecruiter salary data. Most workers in this role earn between $63,700.00 and $88,500.00 per year, depending on experience, location, and employer.

What does a senior customer support analyst do?

A Senior Customer Support Analyst is responsible for resolving complex customer issues, analyzing support trends, and improving overall customer service processes. They often serve as a point of escalation for challenging cases and work closely with other departments to address systemic problems. In addition to providing direct support, they may lead training sessions, create documentation, and help implement new tools or procedures to enhance the customer experience. Their expertise ensures that customer concerns are addressed efficiently and that the support team operates smoothly.

What are the key skills and qualifications needed to thrive as a senior customer support analyst, and why are they important?

To thrive as a Senior Customer Support Analyst, you need in-depth knowledge of customer service practices, analytical problem-solving abilities, and experience with support platforms, often supported by a bachelor's degree or equivalent experience. Expertise in CRM systems (like Salesforce or Zendesk), ticketing tools, and possibly ITIL certification are commonly required. Strong communication, patience, and leadership skills help in managing complex customer issues and mentoring junior team members. These skills are crucial to effectively resolve escalated cases, ensure customer satisfaction, and drive continuous improvement in support operations.

How does a senior customer support analyst typically collaborate with other departments to resolve complex customer issues?

Senior Customer Support Analysts often work closely with technical, product, and sales teams to address and resolve escalated customer issues. They serve as a bridge between the customer and internal teams, providing detailed feedback and insight from customer interactions. This collaboration may involve regular meetings, sharing incident reports, and participating in cross-functional projects to improve processes or product quality. Effective communication and a proactive approach to problem-solving are key to success in this role.
What are popular job titles related to Senior Customer Support Analyst jobs in Raleigh, NC? For Senior Customer Support Analyst jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Senior Customer Support Analyst jobs in Raleigh, NC look for? The top searched job categories for Senior Customer Support Analyst jobs in Raleigh, NC are:
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Senior Customer Support Analyst jobs near you

Customer Support Analyst

Acara Solutions

Cary, NC • Hybrid

$28 - $30/hr

Full-time

Posted 5 days ago

Job description

Job Title: Customer Support Analyst (Hybrid)

Location: Cary, NC (Hybrid)
Employment Type: Temporary (6-Month Assignment with Potential Extension)
Industry: Healthcare Technology / Customer Support
Compensation: $28-30 Hourly
Schedule: Monday-Friday | 8:00 AM - 5:00 PM | 40 Hours per Week

Ready to Take the Next Step?

If you're a customer-focused professional who enjoys organization, communication, and making an impact behind the scenes, we'd love to hear from you.

Apply today and join a team where your attention to detail and commitment to customer success will make a difference.

Apply at Stoneh@acarasolutions.com
What You'll Do

As a Customer Support Analyst, you'll play a critical role in ensuring customers receive accurate and timely service quotations while helping the team achieve same-day turnaround goals.

  • Review incoming service requests and determine quotation requirements
  • Prepare accurate customer quotations using internal systems
  • Respond to customer quote requests primarily through email
  • Answer customer questions and provide clarification on quotations
  • Follow up with customers to obtain purchase orders and approvals
  • Coordinate with internal dispatch and service teams
  • Monitor quotation activity from request through invoicing and collection
  • Maintain accurate documentation and customer records
  • Assist with reporting and variance analysis as training progresses
  • Help identify opportunities to improve processes and customer satisfaction

What We're Looking ForRequired Qualifications
  • Associate degree or equivalent work experience
  • 2-5 years of experience in a customer service, customer relationship, or order management role
  • Experience working in a fast-paced business environment
  • Excellent written and verbal communication skills
  • Strong organizational and time-management abilities
  • Ability to manage multiple priorities while maintaining accuracy
  • Proficiency with Microsoft Office (Excel, Outlook, Word, PowerPoint)
  • Strong attention to detail and problem-solving skills
  • Positive attitude with a customer-first mindset
Preferred Qualifications
  • Experience using SAP (training provided)
  • Experience preparing customer quotations or estimates
  • Experience supporting service operations
  • Ability to anticipate customer needs and provide proactive solutions
  • Strong analytical thinking and business judgment
  • Experience working collaboratively across multiple departments
Additional Information
  • This is not a call center position.
  • The role is primarily email-based, with limited phone interaction.
  • Candidates should be comfortable communicating with both internal teams and external customers.
  • Computer and systems access will be provided.
  • Background check required upon offer of employment.
About Acara Solutions

Acara Solutions is a premier recruiting and workforce solutions provider connecting exceptional talent with leading organizations across manufacturing, healthcare, engineering, technology, and professional services. We partner with top employers to help professionals find meaningful opportunities where they can grow and succeed.



After you apply, you may receive a call or message from our AI Talent Scout about this role or other opportunities that match your skills and preferences. AI agent role is to help speed up your hiring process by answering questions, confirming basic information, and identifying whether there's a mutual fit.

The call or chat may be recorded so that our recruiting team can review it - they make all final hiring decisions, while AI agent simply helps move you forward faster. The best part? They are available 24/7, so you can connect whenever it's convenient for you.

By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Acara Solutions and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at Website Privacy Policy | Acara

Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct) are an Equal Opportunity Employer. Race/Color/Gender/Religion/National Origin/Disability/Veteran.

Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status.
Acara Solutions logo

About Acara Solutions

Sourced by ZipRecruiter

Acara Solutions, based in Buffalo, NY, is a premier provider of recruitment and workforce solutions. Serving the industry since its inception in 1957, the company has expanded its roots from a small family-owned employment agency to a leading international recruitment agency. Acara provides staffing solutions to a myriad of industries including Engineering, IT, Professional, Industrial and Finance. They offer an array of services from strategic workforce management, talent acquisition, vendor management systems, to executive search services. Driven by the core values of dedication, integrity, teamwork and innovation, Acara exists with the mission to connect job seekers with leading employers while fostering growth and innovation in the industries they serve. A prominent player in the US staffing industry, Acara Solutions has been recognized multiple times on the Staffing Industry Analysts List of Largest US Staffing Firms.

Industry

Recruiting and staffing services

Company size

5,001 - 10,000 Employees

Headquarters location

Buffalo, NY, US

Year founded

1957

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