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Senior Customer Support Analyst Jobs in Raleigh, NC

Abrigo

Support Analyst

Raleigh, NC · On-site

The Support Analyst will be accountable for driving the resolution of product issues from start to ... Call and communicate with customers about support requests and enhancements * Ensure a fast time to ...

Sageworks

Support Analyst

Raleigh, NC · On-site +1

The Support Analyst will be accountable for driving the resolution of product issues from start to ... Call and communicate with customers about supportrequests and enhancements * Ensure a fast time to ...

Abrigo

Support Analyst

Raleigh, NC · On-site +1

The Support Analyst will be accountable for driving the resolution of product issues from start to ... Call and communicate with customers about support requests and enhancements * Ensure a fast time to ...

Infojini Inc

Support Analyst

Raleigh, NC · On-site

... customer base including fortune 100 companies and most state and federal agencies such as State of ... Support Analyst Location:Raleigh, NC- 27601 Duration:05+ months contract Client:Direct client ...

CCS Global Tech

Service Support Analyst- Senior

Raleigh, NC · On-site

$85K - $113K/yr

Ability to work with customers as a member of cross-divisional work groups and maintain positive ... Analysis and PMI PMBOK Guide and Standards * Experience working with customers to advise on ...

Infojini Inc

Service Support Analyst

Raleigh, NC · On-site

... customer base including fortune 100 companies and most state and federal agencies such as State of ... Service Support Analyst Location: Raleigh, NC Duration: 4+ months contract Client: Direct Client ...

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Senior Customer Support Analyst information

See Raleigh, NC salary details

$24.8K

$81.3K

$134.6K

How much do senior customer support analyst jobs pay per year?

As of Aug 22, 2026, the average yearly pay for senior customer support analyst in Raleigh, NC is $81,256.00, according to ZipRecruiter salary data. Most workers in this role earn between $63,700.00 and $88,500.00 per year, depending on experience, location, and employer.

What does a senior customer support analyst do?

A Senior Customer Support Analyst is responsible for resolving complex customer issues, analyzing support trends, and improving overall customer service processes. They often serve as a point of escalation for challenging cases and work closely with other departments to address systemic problems. In addition to providing direct support, they may lead training sessions, create documentation, and help implement new tools or procedures to enhance the customer experience. Their expertise ensures that customer concerns are addressed efficiently and that the support team operates smoothly.

What are the key skills and qualifications needed to thrive as a senior customer support analyst, and why are they important?

To thrive as a Senior Customer Support Analyst, you need in-depth knowledge of customer service practices, analytical problem-solving abilities, and experience with support platforms, often supported by a bachelor's degree or equivalent experience. Expertise in CRM systems (like Salesforce or Zendesk), ticketing tools, and possibly ITIL certification are commonly required. Strong communication, patience, and leadership skills help in managing complex customer issues and mentoring junior team members. These skills are crucial to effectively resolve escalated cases, ensure customer satisfaction, and drive continuous improvement in support operations.

How does a senior customer support analyst typically collaborate with other departments to resolve complex customer issues?

Senior Customer Support Analysts often work closely with technical, product, and sales teams to address and resolve escalated customer issues. They serve as a bridge between the customer and internal teams, providing detailed feedback and insight from customer interactions. This collaboration may involve regular meetings, sharing incident reports, and participating in cross-functional projects to improve processes or product quality. Effective communication and a proactive approach to problem-solving are key to success in this role.

What are popular job titles related to Senior Customer Support Analyst jobs in Raleigh, NC?

For Senior Customer Support Analyst jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Senior Customer Support Analyst jobs in Raleigh, NC look for?

The top searched job categories for Senior Customer Support Analyst jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Senior Customer Support Analyst jobs?

Cities near Raleigh, NC with the most Senior Customer Support Analyst job openings:

Senior Customer Support Analyst jobs near you

Customer Support Analyst (Contractor)

CYNET SYSTEMS

Cary, NC • On-site

$25 - $30/hr

Contractor

Medical, Dental, Vision, Life, Retirement

Posted 18 days ago

Job description

Job Overview:

Pay Range: $25hr - $30hr

Requirement/Must Have:

  • 2-5 years in a customer relationship role in a fast-paced environment.
  • Strong written and verbal communication skills.
  • Attention to detail.
  • Organization and time management skills.
  • Ability to learn quickly and adapt.

Responsibilities:

  • Handle quote request emails.
  • Generate quotes and notifications.
  • Send quotes to customers and follow up for POs.
  • Coordinate with internal dispatching team.
  • May assist with variance analysis depending on training progress.

Nice to Have:

  • SAP experience (not required; will train).
  • Basic Microsoft Office (Word, Excel, Outlook, PowerPoint).

Skills:

  • Excellent interpersonal skills.
  • Ability to manage competing priorities.
  • Strong PC skills (MS Office software).

Education and Experience:

  • Associate degree or equivalent experience required.
  • Positive attitude and passion for customer service.
  • Ability to communicate ideas and rationale to internal teams and customers.
  • Excellent organizational skills with the ability to prioritize based on impact and criticality of customer issues.
 

Benefits
 
Our Benefits Include:
  • Medical, Dental, and Vision Insurance
  • 401(k) Retirement Plan
  • Health Savings Account (HSA)
  • Disability Insurance (Short-Term and Long-Term)
  • Life and AD&D Insurance
  • Paid Sick Leave (where required by applicable state or local law)
  • Supplemental Insurance Plans
  • Identity Theft Protection
  • Pet Insurance
  • Employee Wellness Programs
  • Employee Assistance Program (EAP)
  • Career Growth and Professional Development Opportunities
Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws.

About Cynet Systems

Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia.
As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.
Cynet Systems logo

About Cynet Systems

Sourced by ZipRecruiter

Cynet Systems Inc is a staffing and recruiting corporation nestled in Ashburn, VA, USA. Established in 2010, the company operates within the Information Technology and Services sector, specializing in providing effective workforce solutions to different business needs, including IT consulting, direct hire, and contract staffing services. Through the years, Cynet Systems has built an impressive portfolio, going beyond borders and expanding its operations internationally in Canada and India. Rooted in its core values of teamwork, leadership, and commitment, Cynet Systems helps businesses unlock their full potential by providing versatile and competent professionals that perfectly align with their needs. Fueled by their unwavering mission to deliver top-tier talent to businesses worldwide, Cynet Systems garnered various recognitions including SIA's fastest-growing staffing firms and Best Place to Work in Virginia for 2019.

Industry

It services

Company size

501 - 1,000 Employees

Headquarters location

Sterling, VA, US

Year founded

2010

Social media

Twitter

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