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Senior Customer Support Analyst Jobs in Raleigh, NC

Abrigo

Support Analyst

Raleigh, NC · On-site

The Support Analyst will be accountable for driving the resolution of product issues from start to ... Call and communicate with customers about support requests and enhancements * Ensure a fast time to ...

Abrigo

Support Analyst

Raleigh, NC · On-site +1

The Support Analyst will be accountable for driving the resolution of product issues from start to ... Call and communicate with customers about support requests and enhancements * Ensure a fast time to ...

Sageworks

Support Analyst

Raleigh, NC · On-site +1

The Support Analyst will be accountable for driving the resolution of product issues from start to ... Call and communicate with customers about supportrequests and enhancements * Ensure a fast time to ...

Abrigo

Support Analyst

Raleigh, NC · On-site +1

The Support Analyst will be accountable for driving the resolution of product issues from start to ... Call and communicate with customers about support requests and enhancements * Ensure a fast time to ...

Infojini Inc

Support Analyst

Raleigh, NC

... customer base including fortune 100 companies and most state and federal agencies such as State of ... Support Analyst Location:Raleigh, NC- 27601 Duration:05+ months contract Client:Direct client ...

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All JobsCustomer Support Analyst JobsSenior Customer Support Analyst JobsSenior Customer Support Analyst Jobs in Raleigh, NC

Senior Customer Support Analyst information

See Raleigh, NC salary details

$24.8K

$81.3K

$134.6K

How much do senior customer support analyst jobs pay per year?

As of Jul 26, 2026, the average yearly pay for senior customer support analyst in Raleigh, NC is $81,256.00, according to ZipRecruiter salary data. Most workers in this role earn between $63,700.00 and $88,500.00 per year, depending on experience, location, and employer.

What is a senior customer service analyst job description?

A senior customer support analyst is responsible for managing complex customer inquiries, analyzing support data to identify trends, and implementing solutions to improve service quality. They often lead support teams, utilize customer relationship management (CRM) tools, and require strong communication and problem-solving skills. This role typically involves mentoring junior staff and ensuring customer satisfaction standards are met.

What is the highest paying job in customer service?

The highest paying roles in customer service are often senior or specialized positions such as Customer Support Managers, Customer Success Directors, or Technical Support Managers, which can earn six-figure salaries. These roles typically require extensive experience, leadership skills, and knowledge of industry-specific tools or software.

What does a Senior Customer Support Analyst do?

A Senior Customer Support Analyst is responsible for resolving complex customer issues, analyzing support trends, and improving overall customer service processes. They often serve as a point of escalation for challenging cases and work closely with other departments to address systemic problems. In addition to providing direct support, they may lead training sessions, create documentation, and help implement new tools or procedures to enhance the customer experience. Their expertise ensures that customer concerns are addressed efficiently and that the support team operates smoothly.

What are the key skills and qualifications needed to thrive as a Senior Customer Support Analyst, and why are they important?

To thrive as a Senior Customer Support Analyst, you need in-depth knowledge of customer service practices, analytical problem-solving abilities, and experience with support platforms, often supported by a bachelor's degree or equivalent experience. Expertise in CRM systems (like Salesforce or Zendesk), ticketing tools, and possibly ITIL certification are commonly required. Strong communication, patience, and leadership skills help in managing complex customer issues and mentoring junior team members. These skills are crucial to effectively resolve escalated cases, ensure customer satisfaction, and drive continuous improvement in support operations.

Is SOC analyst a high paying job?

A SOC analyst typically earns a competitive salary, with pay often higher than entry-level support roles due to specialized cybersecurity skills and certifications. Salaries can vary based on experience, location, and employer, but it is generally considered a well-paying position within the cybersecurity field.

How does a Senior Customer Support Analyst typically collaborate with other departments to resolve complex customer issues?

Senior Customer Support Analysts often work closely with technical, product, and sales teams to address and resolve escalated customer issues. They serve as a bridge between the customer and internal teams, providing detailed feedback and insight from customer interactions. This collaboration may involve regular meetings, sharing incident reports, and participating in cross-functional projects to improve processes or product quality. Effective communication and a proactive approach to problem-solving are key to success in this role.

What does a senior support analyst do?

A senior customer support analyst is responsible for resolving complex customer issues, providing technical assistance, and ensuring customer satisfaction. They often analyze support data, develop solutions, and may use tools like CRM software. This role typically requires strong communication skills and industry knowledge to handle escalations and improve support processes.
What are popular job titles related to Senior Customer Support Analyst jobs in Raleigh, NC? For Senior Customer Support Analyst jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Senior Customer Support Analyst jobs in Raleigh, NC look for? The top searched job categories for Senior Customer Support Analyst jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Senior Customer Support Analyst jobs? Cities near Raleigh, NC with the most Senior Customer Support Analyst job openings:
Senior Customer Support Analyst jobs near you

Customer Support Analyst - Student Information Systems

WCPSS

Cary, NC

Full-time

Posted 15 days ago

Job description

Overview
POSITION TITLE (Oracle title)
CUSTOMER SUPPORT ANALYST
WORKING TITLE
Customer Support Analyst-Student Information Systems (SIS)
SCHOOL/DEPARTMENT
Technology Services Division (TSD)
LOCATION
Crossroads II, Cary, NC
PAY GRADE
Technology Grade 10
FLSA STATUS
Exempt
ELIGIBILITY FOR EMPLOYMENT CONTRACT
No
WORK WEEK SCHEDULE
Monday-Friday (occasional evenings and weekends) Position is eligible for a hybrid telework workweek
POSITION PURPOSE:
Provides excellent customer service related to SIS for Wake County Public School System (WCPSS) and its vendors while following the policies and procedures of the school system and the customer support center. Determines customer needs accurately and uses independent judgment to resolve the problem or to route or escalate the issue appropriately.
MINIMUM QUALIFICATIONS:
KNOWLEDGE, SKILLS, AND ABILITIES (KSAs)
  • Considerable knowledge of Microsoft Office, specifically Word, Excel, and PowerPoint; Google Apps;
  • Considerable knowledge of personal computers (PCs) and networking systems;
  • Considerable knowledge of Windows operating systems;
  • Critical thinking and interpersonal skills;
  • Ability to troubleshoot and analyze problems;
  • Ability to work within a team, demonstrate initiative, and have excellent customer service skills
  • Ability to exercise good judgment;
  • Ability to troubleshoot, problem-solve, analyze problems, and have a logical approach for resolution; flexible approach to work;
  • Ability to work effectively in a technical environment;
  • Ability to communicate clearly and concisely both in oral and written form using a variety of communication techniques and tools to ensure the appropriate flow of information, collaborative efforts, and feedback;
  • Ability to establish and maintain effective working relationships with school system staff, external agencies, and the public.

EDUCATION, TRAINING, AND EXPERIENCE
  • High school diploma or equivalent; AND
  • One year of experience serving in a help desk role or related field;
  • An equivalent combination of relevant education, training, and experience which provides the knowledge, skills, and abilities necessary to successfully meet the essential duties may be considered.

CERTIFICATION AND LICENSE REQUIREMENTS
None
PREFERRED QUALIFICATIONS:
  • Associates degree or higher from a regionally accredited college;
  • Experience working with a SIS application;
  • Experience working with Infinite Campus.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
  1. Provides customer service related to student information systems for WCPSS and its vendors while following the policies and procedures of the school system.
  2. Determines customer needs accurately and uses independent judgment to solve the problem, route, or escalate the call to the appropriate individual, vendor, or supervisor according to technology standards.
  3. Promotes help desk policy and technology standards by providing analysis and resolving issues.
  4. Creates and maintains a positive image of the school system through successful customer service relationships.
  5. Shares knowledge and supports other team members as solutions are implemented.
  6. Processes telephone calls in a consistent respectful, accurate, and prompt manner during all hours of operation.
  7. Multi-tasks and activates emergency procedures, as appropriate.
  8. Provides hands-on technical assistance and training, when appropriate.
  9. Performs other related duties, as assigned.

WORK ENVIRONMENT/PHYSICAL REQUIREMENTS
This job operates in a professional office environment and has a noise level of mostly low to moderate. This role routinely uses standard office equipment such as computers, scanners, and copiers. The position, at times, must be able to come into direct contact with school system staff and staff members. Work is considered light physical work, requiring the exertion of up to ten pounds of force.
EFFECTIVE DATE: 6/2026
DISCLAIMER: The above statements are intended to describe the general purpose and responsibilities assigned to this position. They are not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and skills required by the employees assigned to this position. This description may be revised by HR and approved at any time.

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