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Senior Customer Support Analyst Jobs in Raleigh, NC

Infojini Inc

Service Support Analyst

Raleigh, NC

... customer base including fortune 100 companies and most state and federal agencies such as State of ... Service Support Analyst Location: Raleigh, NC Duration: 4+ months contract Client: Direct Client ...

Capital Bank

Production Support Analyst

Cary, NC · On-site

Production Support Analyst: Atticus About Us Atticus is a demand-driven manufacturer of Battle ... Exceeds customer quality and service expectations through attention to detail Demonstrates ...

SuCitta Stealth

Production Support Analyst

Cary, NC · On-site

Production Support Analyst: Atticus About Us Atticus is a demand-driven manufacturer of Battle ... Exceeds customer quality and service expectations through attention to detail · Demonstrates ...

SuCitta Stealth

Production Support Analyst

Cary, NC · On-site

Production Support Analyst: Atticus About Us Atticus is a demand-driven manufacturer of Battle ... Exceeds customer quality and service expectations through attention to detail Demonstrates ...

Capital Bank

Production Support Analyst

Cary, NC · On-site

Production Support Analyst: Atticus About Us Atticus is a demand-driven manufacturer of Battle ... Exceeds customer quality and service expectations through attention to detail • Demonstrates ...

Dlapiper

Litigation Support Analyst

Raleigh, NC · Hybrid

$46.15 - $73.38/hr

... customer satisfaction. Must have demonstrated proficiency in the entire litigation support process ... Strong analytical and problem-solving skills are required to resolve complex issues using ...

Infojini Inc

Security Support Analyst

Raleigh, NC · On-site

... customer base including fortune 100 companies and most state and federal agencies such as State of ... NCDOT is seeking an Expert Level Specialist Support Analyst for a 12 month engagement to provide ...

Alphabe Insight Inc

Customer Support Manager

Raleigh, NC · On-site

$63K - $69K/yr

This is a leadership role requiring excellent communication, analytical skills, and a passion for customer satisfaction. Responsibilities * Lead, coach, and manage the customer support team * Develop ...

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Senior Customer Support Analyst information

See Raleigh, NC salary details

$24.8K

$81.3K

$134.6K

How much do senior customer support analyst jobs pay per year?

As of Aug 9, 2026, the average yearly pay for senior customer support analyst in Raleigh, NC is $81,256.00, according to ZipRecruiter salary data. Most workers in this role earn between $63,700.00 and $88,500.00 per year, depending on experience, location, and employer.

What does a senior customer support analyst do?

A Senior Customer Support Analyst is responsible for resolving complex customer issues, analyzing support trends, and improving overall customer service processes. They often serve as a point of escalation for challenging cases and work closely with other departments to address systemic problems. In addition to providing direct support, they may lead training sessions, create documentation, and help implement new tools or procedures to enhance the customer experience. Their expertise ensures that customer concerns are addressed efficiently and that the support team operates smoothly.

What are the key skills and qualifications needed to thrive as a senior customer support analyst, and why are they important?

To thrive as a Senior Customer Support Analyst, you need in-depth knowledge of customer service practices, analytical problem-solving abilities, and experience with support platforms, often supported by a bachelor's degree or equivalent experience. Expertise in CRM systems (like Salesforce or Zendesk), ticketing tools, and possibly ITIL certification are commonly required. Strong communication, patience, and leadership skills help in managing complex customer issues and mentoring junior team members. These skills are crucial to effectively resolve escalated cases, ensure customer satisfaction, and drive continuous improvement in support operations.

How does a senior customer support analyst typically collaborate with other departments to resolve complex customer issues?

Senior Customer Support Analysts often work closely with technical, product, and sales teams to address and resolve escalated customer issues. They serve as a bridge between the customer and internal teams, providing detailed feedback and insight from customer interactions. This collaboration may involve regular meetings, sharing incident reports, and participating in cross-functional projects to improve processes or product quality. Effective communication and a proactive approach to problem-solving are key to success in this role.
What are popular job titles related to Senior Customer Support Analyst jobs in Raleigh, NC? For Senior Customer Support Analyst jobs in Raleigh, NC, the most frequently searched job titles are:
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Senior Customer Support Analyst jobs near you

Associate Customer Support Analyst, Teachers Pay Teachers (TPT)

IXL Learning

Morrisville, NC • On-site

Other

Re-posted 23 days ago

Job description

Customer Support Representative

IXL Learning, developer of personalized learning products used by millions of people globally, is seeking a driven, customer-focused, and analytical individual to join our Teachers Pay Teachers customer support team. At IXL, we are focused on providing the best customer service possible, ensuring our customers have success using our products.

In this role, you will provide support to our Buyers, Sellers, and administrators across the TPT marketplace. You'll be expected to respond to customer inquiries, recognize trends in the questions received from the TPT community, and surface these learnings internally to improve our product, policies, and services. You will also work closely with engineering and product teams on continued initiatives to develop and improve TPT's products and services.

This position requires you to be in our Raleigh, NC, area office. Your schedule will be 40 hours per week and will include weekdays plus one weekend day (one of the following):

  • Tuesday–Saturday, 9am–6pm
What You'll Be Doing
  • Develop and maintain a high level of product expertise
  • Provide timely and accurate solutions by email to incoming customer questions
  • Use your product expertise to identify customer needs and help customers with best practices
  • Troubleshoot issues and provide expert solutions and workarounds
  • Create and maintain product documentation for internal teams and customers
  • Learn TPT's products, services, processes, and tools to ensure a polished, positive interaction with our users
  • Learn to do the necessary background research to deliver high quality customer experiences that require less customer effort
  • Work with teammates on ad-hoc projects
  • Gather customer feedback and feature requests to share with our product and engineering teams
What We're Looking For
  • BA/BS degree required
  • 1+ year of experience in a customer facing role
  • Strong written and oral communication skills
  • Exceptional critical thinking, research, and problem-solving skills
  • Ability to prioritize tasks and work efficiently
  • Self-starter who takes initiative and is able to work independently and also as a team
  • Detail-oriented and organized
  • Interest in K-12 educational technology!
About IXL Learning

IXL Learning is the country's largest EdTech company. We reach millions of learners through our diverse range of products. For example:

  • 1 in 4 students in the United States uses IXL.com
  • Rosetta Stone provides an immersive learning experience for 25 languages
  • Wyzant is the nation's largest community of tutors, covering 300+ subjects
  • Teachers Pay Teachers (TPT) is a comprehensive marketplace for millions of educator-created resources

Our mission is to create innovative products that will make a real, positive difference for learners and educators and we're looking for passionate, mission-minded people to join us in achieving this goal. We have a unique culture at IXL that fosters collaboration and the open exchange of ideas. We value our team and treat one another with kindness and respect. We approach our work with passion, tenacity, and authenticity. We find it immensely satisfying to develop products that impact the lives of millions and we are eager to have you join our team.

At IXL, we value diversity in age, race, ethnicity, gender, sexual orientation, physical and mental ability, political and religious beliefs, and life experience, and we are proud to promote a work environment where everyone, from any background, can do their best work. IXL Learning is an equal opportunity employer and does not discriminate against applicants and employees based on any legally protected category.

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