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Ibm Customer Service Representative Jobs in Raleigh, NC

CMC Electric

Customer Service Rep (CSR)

Clayton, NC · On-site

$15 - $17/hr

This Customer Service Rep (CSR) position enjoys working a typical call center schedule on Saturdays . ABOUT CMC ELECTRIC, LLC We have served the electrical needs of residents and businesses in the ...

Pratt Industries

Customer Service Representative

Raleigh, NC

$15.50 - $21.25/hr

Customer Service Representative Location : Raleigh, NC Job Type : Full Time, Salary Non-Exempt Reports To: Sales Manager Perks of Pratt: Within 1 Month : Eligible for insurance benefits At 3 Months ...

Pratt Industries

Customer Service Representative

Raleigh, NC · On-site

$15.50 - $21.25/hr

Customer Service Representative Location : Raleigh, NC Job Type : Full Time, Salary Non-Exempt Reports To: Sales Manager Perks of Pratt: Within 1 Month: Eligible for insurance benefits At 3 Months ...

Sola Plumbing

Customer Service Rep

Garner, NC · On-site

$17 - $22/hr

If you're tired of working for bosses who couldn't care less about you and would enjoy a position where you can try and learn new things, then you could love being a full-time Customer Service Rep ...

Net Commesh

Customer Service Representative

Raleigh, NC · On-site

$15.50 - $21.25/hr

Customer Service Representative Location: Raleigh, NC Department: Customer Service Job Summary: We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team.

FastSigns

Customer Service Representative

Raleigh, NC · On-site

$15 - $18/hr

Paid time off FASTSIGNS #111701 is hiring for a Customer Service Representative to join our team! Benefits/Perks: * Competitive Pay * Paid Vacation and Holidays * Ongoing Training Opportunities A ...

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How much do ibm customer service representative jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for ibm customer service representative in Raleigh, NC is $18.27, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $20.34 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Ibm Customer Service Representative position, and why are they important?

To thrive as an IBM Customer Service Representative, you should have strong communication skills, problem-solving abilities, and a background in customer support, often with a high school diploma or equivalent. Familiarity with CRM software, ticketing systems, and IBM-specific tools or platforms is typically required, and additional certifications in customer service are a plus. Excellent listening skills, patience, and the ability to remain calm under pressure help individuals excel in this customer-facing role. These skills and qualities ensure representatives can effectively resolve customer issues, contribute to positive client experiences, and uphold IBM's service standards.

What is the entry level salary at IBM?

The entry-level salary for an IBM Customer Service Representative typically ranges from $40,000 to $50,000 annually, depending on location and experience. Starting salaries may also include benefits such as health insurance and training opportunities.

Is it hard to get hired by IBM?

Becoming an IBM Customer Service Representative can be competitive, as the company looks for candidates with strong communication skills, technical knowledge, and customer-focused experience. The hiring process typically involves multiple interview stages and assessments to evaluate problem-solving abilities and technical proficiency. Having relevant certifications or experience with customer support tools can improve your chances of being hired.

Does IBM have customer service?

IBM Customer Service Representatives provide support to clients by addressing technical issues, inquiries, and account concerns. They typically use tools like CRM systems and require strong communication skills to assist customers effectively.

Does IBM give work from home?

IBM Customer Service Representatives often have the opportunity to work remotely, depending on the role and company policies. Many customer service positions at IBM are now offered as work-from-home options, especially for roles that involve phone or online support, and require reliable internet and communication tools. However, some positions may still require on-site presence or hybrid arrangements based on location and job responsibilities.

What is an IBM Customer Service Representative job?

An IBM Customer Service Representative assists customers by addressing inquiries, troubleshooting technical issues, and providing solutions related to IBM products and services. They handle customer concerns via phone, email, or chat, ensuring excellent support and satisfaction. This role requires strong communication skills, problem-solving abilities, and knowledge of IBM technologies. Representatives may also document interactions and collaborate with internal teams to resolve complex issues efficiently.

What are some typical challenges faced by IBM Customer Service Representatives, and how are they supported in overcoming them?

IBM Customer Service Representatives often handle complex technical queries and must adapt to rapidly changing products and client needs, which can be challenging. To support representatives, IBM provides comprehensive onboarding, ongoing training resources, and access to a knowledgeable support team. You will also benefit from established escalation procedures and frequent team huddles to share solutions and best practices. This collaborative environment ensures you are well-equipped to deliver excellent service and continually grow your skills.

What are popular job titles related to Ibm Customer Service Representative jobs in Raleigh, NC? For Ibm Customer Service Representative jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Ibm Customer Service Representative jobs in Raleigh, NC look for? The top searched job categories for Ibm Customer Service Representative jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Ibm Customer Service Representative jobs? Cities near Raleigh, NC with the most Ibm Customer Service Representative job openings:
Ibm Customer Service Representative jobs near you
Infographic showing various Ibm Customer Service Representative job openings in Raleigh, NC as of July 2026, with employment types broken down into 100% Full Time. Highlights an 80% In-person, and 20% Remote job distribution, with an average salary of $38,006 per year, or $18.3 per hour.
Customer Service Rep (CSR)

Customer Service Rep (CSR)

CMC Electric

Clayton, NC • On-site

$15 - $17/hr

Full-time

Posted 26 days ago

Job description

CMC Electric, LLC. of Clayton, NC is searching for a full-time Customer Service Rep (CSR) for, Saturday shift only. Do you want to be a part of a highly functioning office team that is dedicated to creating a positive and supportive work environment? Would you enjoy answering phones and providing great customer service to customers in our diverse community? If so, this may be the position for you!

We gladly offer our call center Reps a competitive wage of $15-$17 per hour, which is based on skills and experience. This Customer Service Rep (CSR) position enjoys working a typical call center schedule on Saturdays.

ABOUT CMC ELECTRIC, LLC

We have served the electrical needs of residents and businesses in the Triangle area and beyond since 2005. We tackle everything from minor fixes to major renovations and installations. Other electricians may seek to profit by cutting corners or recommending unnecessary services to customers. We won't! We believe that consistent, trustworthy service will continue to build a great reputation and customer goodwill in the long run. We believe in the Golden Rule, to do unto others as we would have done to ourselves. If doing the right thing results in a financial loss, we still do what's right.

We know we can't provide the best electrical work and customer service without the best team. Over the years, we have built an amazing staff of electricians, field workers, and administrative professionals. We're very proud of our people, and we reward them with competitive pay, generous benefits, and a positive work culture.


A DAY IN THE LIFE OF A CUSTOMER SERVICE REP (CSR)

Our Customer Service Reps arrive each day determined to provide superb customer care to our clients and help keep our call center running smoothly. Your primary responsibilities are to answer phones and respond to online requests and inquiries for our robust customer base.

Your positive and up-beat disposition comes through in all your interactions and our clients enjoy interacting with us as a result of your intentional personal care! Your excellent communication skills and attention to detail ensure that their needs are met. You are never bored as there is always a variety of people and conversations to work out your service muscles! You love that you get to interact with people every day and enjoy keeping busy!


QUALIFICATIONS

  • Relevant customer care experience
  • Experience using a phone to interact with customers
  • Proficient computer skills

Are you a people person? Do you have excellent communication and interpersonal skills? Do you enjoy interacting with people on the phone and understand good phone etiquette? Are you comfortable working in a call center where your core purpose is to provide the best there is in customer relations? Are you service-oriented, patient, and able to empathize with others? Are you organized and able to prioritize tasks effectively? Are you detail-oriented? If so, then you might just be perfect for this Customer Service Rep (CSR) position! Please fill out our 3-minute, mobile-friendly application so that we can review your information. We can't wait to connect with you soon!

Location: 27520


Job Posted by ApplicantPro