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Ibm Customer Service Representative Jobs (NOW HIRING)

Customer Care Expertise LLC

Customer Service Representative

$16.50 - $22.25/hr

About The Customer Service Representative Position- Fully Remote Our customer service representative, or CSR, will act as a connection, providing product/services information and resolving developing ...

Domino's

Customer Service Representative (CSR)

Ayer, MA · On-site

$18 - $24.25/hr

Customer Service Representative (CSR) Customer Service Representative: The Customer Service Representative will WOW the customer by making sure they have a positive experience either in the store or ...

Domino's

Customer Service Representative (CSR)

Plymouth, NH · On-site

$16.50 - $22.50/hr

Customer Service Representative (CSR) Customer Service Representative: 15 N Main Street, Northfield VT The Customer Service Representative will WOW the customer by making sure they have a positive ...

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How much do ibm customer service representative jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for ibm customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IBM customer service representative?

To thrive as an IBM Customer Service Representative, you should have strong communication skills, problem-solving abilities, and a background in customer support, often with a high school diploma or equivalent. Familiarity with CRM software, ticketing systems, and IBM-specific tools or platforms is typically required, and additional certifications in customer service are a plus. Excellent listening skills, patience, and the ability to remain calm under pressure help individuals excel in this customer-facing role. These skills and qualities ensure representatives can effectively resolve customer issues, contribute to positive client experiences, and uphold IBM's service standards.

What is an IBM customer service representative?

An IBM Customer Service Representative assists customers by addressing inquiries, troubleshooting technical issues, and providing solutions related to IBM products and services. They handle customer concerns via phone, email, or chat, ensuring excellent support and satisfaction. This role requires strong communication skills, problem-solving abilities, and knowledge of IBM technologies. Representatives may also document interactions and collaborate with internal teams to resolve complex issues efficiently.

What are some typical challenges faced by IBM customer service representatives, and how are they supported in overcoming them?

IBM Customer Service Representatives often handle complex technical queries and must adapt to rapidly changing products and client needs, which can be challenging. To support representatives, IBM provides comprehensive onboarding, ongoing training resources, and access to a knowledgeable support team. You will also benefit from established escalation procedures and frequent team huddles to share solutions and best practices. This collaborative environment ensures you are well-equipped to deliver excellent service and continually grow your skills.

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Ibm Customer Service Representative jobs near you
Infographic showing various Ibm Customer Service Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Representative

Customer Operations

San Antonio, TX • On-site

$20/hr

Other

Re-posted 4 days ago

Job description

Customer Service Representative

PAY RATE - $20.00 per hour Contingent Start Date: September 18, 2026 13 Weeks Paid Training: Tuesday thru Saturday Night and Weekend Availability Required

Are you a tech-savvy problem solver? Do you have the patience to help customers and a knack for providing friendly service? Are you great at multitasking and communicating? Then working as a professional Customer Service Representative at Spectrum may be right for you.

Responsibilities

As a Customer Service Representative with a focus on Video Repair, you will use your communication and problem-solving skills to nurture and maintain relationships with customers who are subscribed to our high-quality cable and video products. Every day, your work will strengthen connections between Spectrum and our customers.

WHAT OUR CUSTOMER SERVICE REPRESENTATIVES ENJOY MOST

  • Learning about our core TV products, services, and billing processes to provide knowledgeable and timely customer service
  • Representing a Fortune 100 company and being the voice of Spectrum
  • Troubleshooting and resolving technical issues related to cable and video services
  • Interacting with customers through inbound phone calls to resolve a variety of topics, including billing questions, account updates, subscriber challenges, and more
  • Resolving TV inquiries while creating best-in-class customer experiences
  • Working in an open, friendly environment with a supportive, energetic team

We're a large organization with bustling 24/7 call centers offering a variety of shifts. During your shift, you will find yourself in the office answering calls, resolving issues, navigating computer systems, and learning a lot about our business. If you enjoy talking to people and fast-paced work, you'll thrive inside our customer service environment.

Qualifications

WHAT YOU'LL BRING TO SPECTRUM Required Qualifications

  • Education : High school diploma or equivalent
  • Schedule : Ability to work a variety of schedules including nights, weekends, and holidays
  • Language : Ability to read, write, speak and understand English

Preferred Qualifications

  • Experience: 6+ months of customer service experience; 1+ year working with computers and software applications; 6+ months of heavy volume phone experience in customer service or a call center
  • Technical Skills: MS Office, computer skills, typing
  • Skills: Communication, organization, time management, multi-tasking, customer service
  • Abilities: Dependable, professional, solution-oriented, results-driven, resilient

Apply