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Ibm Customer Service Representative Jobs (NOW HIRING)

Gas Express LLC

CSR Customer Service Representative

Benton, AR · On-site

$13.50 - $18.50/hr

Customer Service Representative reports to the Store Manager. The CSR is responsible for assisting the Management Team in the overall operation, cleanliness, maintenance, inventory and cash control ...

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How much do ibm customer service representative jobs pay per hour?

As of Jul 24, 2026, the average hourly pay for ibm customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Ibm Customer Service Representative position, and why are they important?

To thrive as an IBM Customer Service Representative, you should have strong communication skills, problem-solving abilities, and a background in customer support, often with a high school diploma or equivalent. Familiarity with CRM software, ticketing systems, and IBM-specific tools or platforms is typically required, and additional certifications in customer service are a plus. Excellent listening skills, patience, and the ability to remain calm under pressure help individuals excel in this customer-facing role. These skills and qualities ensure representatives can effectively resolve customer issues, contribute to positive client experiences, and uphold IBM's service standards.

What is the entry level salary at IBM?

The entry-level salary for an IBM Customer Service Representative typically ranges from $40,000 to $50,000 annually, depending on location and experience. Starting salaries may also include benefits such as health insurance and training opportunities.

Is it hard to get hired by IBM?

Becoming an IBM Customer Service Representative can be competitive, as the company looks for candidates with strong communication skills, technical knowledge, and customer-focused experience. The hiring process typically involves multiple interview stages and assessments to evaluate problem-solving abilities and technical proficiency. Having relevant certifications or experience with customer support tools can improve your chances of being hired.

Does IBM have customer service?

IBM Customer Service Representatives provide support to clients by addressing technical issues, inquiries, and account concerns. They typically use tools like CRM systems and require strong communication skills to assist customers effectively.

Does IBM give work from home?

IBM Customer Service Representatives often have the opportunity to work remotely, depending on the role and company policies. Many customer service positions at IBM are now offered as work-from-home options, especially for roles that involve phone or online support, and require reliable internet and communication tools. However, some positions may still require on-site presence or hybrid arrangements based on location and job responsibilities.

What is an IBM Customer Service Representative job?

An IBM Customer Service Representative assists customers by addressing inquiries, troubleshooting technical issues, and providing solutions related to IBM products and services. They handle customer concerns via phone, email, or chat, ensuring excellent support and satisfaction. This role requires strong communication skills, problem-solving abilities, and knowledge of IBM technologies. Representatives may also document interactions and collaborate with internal teams to resolve complex issues efficiently.

What are some typical challenges faced by IBM Customer Service Representatives, and how are they supported in overcoming them?

IBM Customer Service Representatives often handle complex technical queries and must adapt to rapidly changing products and client needs, which can be challenging. To support representatives, IBM provides comprehensive onboarding, ongoing training resources, and access to a knowledgeable support team. You will also benefit from established escalation procedures and frequent team huddles to share solutions and best practices. This collaborative environment ensures you are well-equipped to deliver excellent service and continually grow your skills.

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What cities are hiring for Ibm Customer Service Representative jobs? Cities with the most Ibm Customer Service Representative job openings:
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Ibm Customer Service Representative jobs near you
Infographic showing various Ibm Customer Service Representative job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
CSR Customer Service Representative

CSR Customer Service Representative

Gas Express LLC

Montgomery, AL

$13.25 - $18/hr

Other

Posted 17 days ago

Job description

Description

Summary: Customer Service Representative reports to the Store Manager. The CSR is responsible for assisting the

Management Team in the overall operation, cleanliness, maintenance, inventory and cash control of the location.


Essential Sales Duties and Responsibilities

  •  Provide Excellent Customer Service Skills in all interactions
  •  Ensure all Cash handling policies are followed explicitly.
  •  Restock all store items as directed by Store Manager or customer needs.
  •  Plus sell to every Customer, regardless of what they purchase.
  •  Perform all duties related to serving our customers.
  •  Provide training assistance to new CSR's.
  •  Provide prompt, courteous customer service and resolve customer issues on shift.
  •  Submits to the Store Manager for approval, a grocery order for their assigned sections or categories.
  •  Front and face all product to create a visually attractive display for our customers
  •  Review, complete and suggest changes to all build-to's.
  •  Provide feedback for the fast food service area of the store.
  •  Complete reports assigned by the Store Manager.
  •  Accept applications to be considered for employment.
  •  Follow company procedures when working with vendors including checking in order and verifying quantities.
  •  Adhere to all company policies and procedures.
  •  Prepare and finalize shift close-out reports.
  •  Inspect store facilities/equipment for safety, cleanliness and proper working order.
  •  Complete all price changes and promotional price changes.
  •  Document and report a safety incident or injury.
  •  Document and report a maintenance request.
  •  The CSR may be asked to participate in any other related task or activity which management determines his/her skills would be useful or needed.

Requirements

Minimum Qualifications and Prerequisites

  •  High School diploma or GED preferred.
  •  Outstanding customer service skills.
  •  Have reliable transportation and can arrive at the store on time.
  •  Has a positive attitude and promotes the company and is a team player.
  •  Must have basic computer skills.
  •  Must be well organized and manages time well.
  •  Possess good people interaction skills.
  •  Works as scheduled by the Store Manager. Schedule must be flexible to include being available to work all shifts and all days of the week. Work week may exceed 40 hours per week during hard to staff times.

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