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Ibm Customer Service Representative Jobs (NOW HIRING)

... IBM customer issues, debug customer problems and environments, and increase Cloud Service skills. • Participate in on-going training and development focused on your professional and technical ...

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How much do ibm customer service representative jobs pay per hour?

As of Jun 30, 2026, the average hourly pay for ibm customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Ibm Customer Service Representative position, and why are they important?

To thrive as an IBM Customer Service Representative, you should have strong communication skills, problem-solving abilities, and a background in customer support, often with a high school diploma or equivalent. Familiarity with CRM software, ticketing systems, and IBM-specific tools or platforms is typically required, and additional certifications in customer service are a plus. Excellent listening skills, patience, and the ability to remain calm under pressure help individuals excel in this customer-facing role. These skills and qualities ensure representatives can effectively resolve customer issues, contribute to positive client experiences, and uphold IBM's service standards.

Is it hard to get hired by IBM?

Becoming an IBM Customer Service Representative can be competitive, as the company looks for candidates with strong communication skills, technical knowledge, and customer-focused experience. The hiring process typically involves multiple interview stages and assessments to evaluate problem-solving abilities and technical proficiency. Having relevant certifications or experience with customer support tools can improve your chances of being hired.

Does IBM have customer service?

IBM Customer Service Representatives are responsible for assisting clients with technical support, product inquiries, and issue resolution. The company provides customer service through various channels, including phone, email, and online chat, often requiring knowledge of IBM products and tools. Effective communication and problem-solving skills are essential for this role.

What is an IBM Customer Service Representative job?

An IBM Customer Service Representative assists customers by addressing inquiries, troubleshooting technical issues, and providing solutions related to IBM products and services. They handle customer concerns via phone, email, or chat, ensuring excellent support and satisfaction. This role requires strong communication skills, problem-solving abilities, and knowledge of IBM technologies. Representatives may also document interactions and collaborate with internal teams to resolve complex issues efficiently.

What is the entry level salary for IBM?

The entry-level salary for an IBM Customer Service Representative typically ranges from $40,000 to $50,000 annually, depending on location and experience. Starting salaries may also include benefits such as health insurance and training opportunities.

What are some typical challenges faced by IBM Customer Service Representatives, and how are they supported in overcoming them?

IBM Customer Service Representatives often handle complex technical queries and must adapt to rapidly changing products and client needs, which can be challenging. To support representatives, IBM provides comprehensive onboarding, ongoing training resources, and access to a knowledgeable support team. You will also benefit from established escalation procedures and frequent team huddles to share solutions and best practices. This collaborative environment ensures you are well-equipped to deliver excellent service and continually grow your skills.

Does IBM offer work from home?

IBM Customer Service Representative roles often offer remote work options, especially for positions involving phone or online support. Availability of remote work depends on the specific role, location, and company policies, and may require familiarity with tools like chat platforms and CRM software.
More about Ibm Customer Service Representative jobs
What cities are hiring for Ibm Customer Service Representative jobs? Cities with the most Ibm Customer Service Representative job openings:
What states have the most Ibm Customer Service Representative jobs? States with the most job openings for Ibm Customer Service Representative jobs include:
Infographic showing various Ibm Customer Service Representative job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, and 99% Full Time. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Software Engineer Apprentice

Software Engineer Apprentice

IBM

Armonk, NY • On-site

Full-time

This job post has expired today. Applications are no longer accepted.


IBM rating

7.9

Company rating: 7.9 out of 10

Based on 75 frontline employees who took The Breakroom Quiz

105th of 202 rated software companies


Job description

Job Summary:
IBM is a leader in technology and consulting, and they are seeking a Software Engineer Apprentice to join their team. This apprenticeship will provide candidates with hands-on experience in software development, agile principles, and cloud computing while working collaboratively with experienced developers and mentors.
Responsibilities:
• Complete specific learning hours and on the job training that has been outlined to ensure you are developing the skills and competencies essential to the role.
• Learn and demonstrate new knowledge and competencies through hands-on application with your project teams.
• Resolve IBM customer issues, debug customer problems and environments, and increase Cloud Service skills.
• Participate in on-going training and development focused on your professional and technical skills.
Qualifications:
Required:
• Must have basic knowledge in one of the following programming languages: Java, JavaScript, PHP, C#, Objective-C, C/C++, Python, Ruby and/or functional languages (Haskell, Scala, F#, Clojure)
• Willingness to complete the requirements of the apprenticeship program
• Drive and eagerness to learn
• Strong problem solving and communication skills
• Able to work independently and take initiative, as well as work collaboratively and contribute to an agile team environment
Preferred:
• Familiarity with Cloud Platforms: Exposure to cloud-based technologies and platforms, such as AWS or Azure, can be beneficial for back-end development
• Knowledge of Containerization: Understanding containerization concepts, such as Docker, can be useful in managing and deploying applications
• Exposure to Testing Frameworks: Familiarity with testing frameworks, such as Jest or Pytest, can aid in writing efficient tests for back-end code
• Associate's Degree/College Diploma
Company:
IBM provides technology and consulting, including software, infrastructure systems, and cloud-based solutions. Founded in 1911, the company is headquartered in Armonk, USA, with a team of 10001+ employees. The company is currently Late Stage.

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About IBM

Sourced by ZipRecruiter

At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Armonk, NY, US

Year founded

1911

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