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Bosch Customer Service Representative Jobs (NOW HIRING)

Bosch Group Inc

Customer Service Associate

West Norriton, PA · On-site

$13.75 - $18.75/hr

At Bosch, we shape the future by inventing high-quality technologies and services that spark ... We are seeking a friendly and dedicated Customer Service Associate (CSA) to join our team in ...

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How much do bosch customer service representative jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for bosch customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What skills are needed for Bosch customer service representatives?

Bosch customer service representatives need strong communication skills, problem-solving abilities, and patience to assist customers effectively. Familiarity with customer service software and a good understanding of Bosch products are also important for success in this role.

Does Bosch offer remote positions?

Bosch Customer Service Representative roles are typically based in an office environment, but some positions may offer remote or hybrid work options depending on the location and department. Candidates should review specific job postings for remote work availability and requirements.

What is the difference between Bosch Customer Service Representative vs Bosch Technical Support Specialist?

AspectBosch Customer Service RepresentativeBosch Technical Support Specialist
CredentialsHigh school diploma or equivalent; customer service experienceTechnical certifications or knowledge; technical background preferred
Work EnvironmentCall centers, customer service departmentsTechnical support teams, troubleshooting environments
Employer & Industry UsageUsed across Bosch's consumer products and service divisionsUsed mainly in technical product support for Bosch appliances and systems

The Bosch Customer Service Representative primarily handles customer inquiries, provides product information, and resolves service issues. In contrast, the Bosch Technical Support Specialist offers technical troubleshooting and detailed product assistance. Both roles require strong communication skills, but the Technical Support Specialist demands more technical knowledge. Understanding these differences helps job seekers identify the right position based on their skills and career goals.

More about Bosch Customer Service Representative jobs
What cities are hiring for Bosch Customer Service Representative jobs? Cities with the most Bosch Customer Service Representative job openings:
What states have the most Bosch Customer Service Representative jobs? States with the most job openings for Bosch Customer Service Representative jobs include:
What job categories do people searching Bosch Customer Service Representative jobs look for? The top searched job categories for Bosch Customer Service Representative jobs are:
Bosch Customer Service Representative jobs near you
Infographic showing various Bosch Customer Service Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Representative

Bosch-HomeComfort

Post Falls, ID • On-site

Full-time

Medical, Life, Retirement, PTO

Re-posted 20 hours ago

Job description

Company Description
York Factory Direct Stores offer the full lineup of York, Guardian, and Hitachi HVAC Products. York FD stores provide high quality and expedient delivery of the company's full line of residential and commercial HVAC ducted and ductless systems, Source One Parts, supplies and components. You will represent one of the leading brands in the HVAC distribution channel for York Factory Direct promoting York & Hitachi's portfolios to assigned accounts. You will also become a member of a highly motivated, winning team, fostering an goal driven and positive culture.
Job Description
The CSR plays a critical role in driving revenue and margin growth across residential and light commercial HVAC equipment and supply sales. This position partners closely with assigned House Accounts and York Dealers, proactively building and maintaining long-term customer relationships while delivering exceptional service and sales support.
The CSR manages and coordinates job orders, including order entry, delivery coordination, and ongoing customer communication. The role is responsible for processing warranty, returns, damaged equipment, hot shot orders and daily customer interactions, while providing product selection guidance, quoting, and order processing.
In addition, the CSR serves as a resource within the team, managing workflow, managing SOP's, dealer inventory, while assisting with billing and accounting for our customers.
Job Responsibilities:
  • Order entry and shipment tracking
  • Post-sale support as required
  • Facilitate product returns and train customers on warranty processing
  • Other duties as directed

Qualifications
Required Qualifications:
  • High School Diploma or equivalent
  • 5+ years of HVAC experience
  • 3+ years of customer service experience

Preferred Qualifications:
  • Highly organized with strong attention to detail
  • Excellent verbal and written communication skills
  • Proficiency with Windows and Microsoft Office applications
  • Experience using Salesforce or similar CRM platforms
  • Strong numerical aptitude, including calculations related to discounts, freight, and margin analysis
  • Demonstrated ability to solve practical problems, develop sustainable solutions, and communicate outcomes effectively to customers

Additional Information
Equal Opportunity Employer, including disability / veterans
*Bosch adheres to Federal, State, and Local laws regarding drug-testing. Employment is contingent upon the successful completion of a drug screen and background check. Candidates who have been offered the position must pass both screenings before their start date.
Your well-being matters at Bosch! We offer a competitive compensation and a benefits package designed to empower you in every area of your life. This includes premium health coverage, a 401(k) with generous matching, resources for financial planning and goal setting, ample paid time off, parental leave, and comprehensive life and disability protection. We're investing in your success!

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