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Remote Telephone Operator Jobs in Raleigh, NC (NOW HIRING)

Nexora Talent

Remote- Customer Experience Service

Raleigh, NC · Remote

$15.50 - $21.25/hr

Customer Experience Service (Remote) We are seeking a detail-oriented Customer Experience Service to support clients throughout their journey. In this role, you will assist with coordinating client ...

Afni, Inc.

Remote Customer Service Representative

Raleigh, NC · Remote

$15.50 - $21.25/hr

Iowa What You Need to Thrive in Our Remote Environment: * Cable or Fiber Internet Service only (no dial-up, DSL, satellite or cellular) * 25Mbps Download/10Mbps Upload * Ping Rate - Less than 100 ms

Afni, Inc.

Remote Customer Service Representative

Raleigh, NC · On-site +1

$15.50 - $21.25/hr

Iowa What You Need to Thrive in Our Remote Environment: * Cable or Fiber Internet Service only (no dial-up, DSL, satellite or cellular) * 25Mbps Download/10Mbps Upload * Ping Rate - Less than 100 ms

All JobsTelephone Operator JobsRemote Telephone Operator JobsRemote Telephone Operator Jobs in Raleigh, NC

Remote Telephone Operator information

See Raleigh, NC salary details

$8

$17

$24

How much do remote telephone operator jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for remote telephone operator in Raleigh, NC is $17.36, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $18.94 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Telephone Operator, and why are they important?

To thrive as a Remote Telephone Operator, you need excellent verbal communication, active listening skills, and a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Strong problem-solving abilities, patience, and professionalism help you stand out in handling diverse caller situations. These skills ensure efficient call handling, positive customer experiences, and effective resolution of inquiries or issues.

What are some common challenges faced by remote telephone operators and how can they be addressed?

Remote telephone operators often encounter challenges such as maintaining clear communication despite potential technical issues, managing high call volumes, and minimizing distractions in a home-based environment. To address these, it's important to have a reliable internet connection, invest in quality headsets, and set up a dedicated workspace free from interruptions. Additionally, staying organized and using call management software can help operators handle multiple tasks efficiently while maintaining professionalism.

What is the difference between Remote Telephone Operator vs Customer Service Representative?

AspectRemote Telephone OperatorCustomer Service Representative
CredentialsHigh school diploma or equivalent; communication skillsHigh school diploma or equivalent; communication skills
Work EnvironmentHome-based, call centers, or office settingsHome-based, call centers, or office settings
Industry UsageTelecommunications, emergency services, customer supportRetail, tech, banking, and various service industries
Job FocusHandling calls, routing, basic info provisionResolving customer issues, providing product info, support

While both roles involve communication via phone, Remote Telephone Operators primarily handle call routing and basic information, often in specialized industries like emergency services. Customer Service Representatives focus on resolving customer issues and providing support across diverse industries. Both roles require strong communication skills and can be performed remotely, but their core responsibilities differ.

What are remote telephone operators?

Remote telephone operators are professionals who manage incoming and outgoing calls for organizations or clients from a remote location, such as their home. They handle a variety of tasks including answering customer inquiries, directing calls, taking messages, and sometimes providing basic support or information. This role typically requires strong communication skills, the ability to multitask, and a reliable internet connection. Many companies hire remote telephone operators to provide flexible customer service coverage without the need for on-site staff.
What are popular job titles related to Remote Telephone Operator jobs in Raleigh, NC? For Remote Telephone Operator jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Remote Telephone Operator jobs in Raleigh, NC look for? The top searched job categories for Remote Telephone Operator jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Remote Telephone Operator jobs? Cities near Raleigh, NC with the most Remote Telephone Operator job openings:
Remote Telephone Operator jobs near you
Infographic showing various Remote Telephone Operator job openings in Raleigh, NC as of July 2026, with employment types broken down into 44% Full Time, 52% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $36,111 per year, or $17.4 per hour.
Remote Field Technician - North Carolina

Remote Field Technician - North Carolina

PruittHealth

Durham, NC • On-site, Remote

$19 - $26/hr

Full-time

Posted 13 days ago

PruittHealth rating

6.4

Company rating: 6.4 out of 10

Based on 128 frontline employees who took The Breakroom Quiz

85th of 235 rated social care providers

Job description

JOB PURPOSE:
Provide excellent customer service to partners when working with users on site at remote locations and through phone support. Strong troubleshooting and analytical skills required to resolve complex issues. Develop and maintain accurate site documentation for sites that are in your assigned region. Excellent communication skills with other team members, providing technical assistance when necessary. Use of management tools for but not limited to Windows Servers and Services as well as Citrix management tools in order to solve problems and handle requests. Located in Coastal North Carolina and the Raleigh Durham area.
KEY RESPONSIBILITIES:
1. Independence on assigned tasks showing the technical and organizational proficiency to carry out task
2. Maintain proper documentation for assigned site
3. Making contributions to the team for everyones use to better serve our customer
4. Operate as a level of escalation between the traditional telephone helpdesk and the Engineer
5. Ability to pick up and learn new tasks and tool
6. Ability to listen and explain solutions to non-technical users in a concise manner
7. Work with corporate partner to make sure all work is complete when dispatched to any remote facility
8. Customer satisfaction with focus on first call resolution when working with users over the phone. Can-do attitude.
9. Customer satisfaction when working with partners in person and on site (in-service)
10. Ability to manage a heavy case load and respond to customers request in a timely fashion
11. Perform on-site and remote analysis, diagnosis, and resolution of end-users problem
12. Follow set procedures for logging, reporting, and tracking of issues through ticket management system
KNOWLEDGE, SKILLS, ABILITIES:
• Understanding of foundational concepts and systems relevant to the role:
• Operating systems: Windows, macOS, Linux fundamental
• Networking basics: TCP/IP, DNS, DHCP, VPN, firewall
• Cloud platforms: Microsoft 365, Google Workspace, Azure, AWS
• Remote support tools: TeamViewer, AnyDesk, RDP, Zoom
• Cybersecurity principles: authentication, encryption, malware prevention
• IT service management frameworks: ITIL, incident and change management
• Hardware components: laptops, desktops, mobile devices, peripheral
• Troubleshooting and diagnostics for hardware/software issue
• Remote desktop support and screen sharing assistance
• User account management (Active Directory, Microsoft 365)
• Software installation, configuration, and patching
• Technical documentation and knowledge base creation
• Time management and prioritization in a remote setting
• Clear and empathetic communication with non-technical user
• Collaboration across distributed teams using tools like Slack or Microsoft Team
• Ability to work independently with minimal supervision
• Ability to adapt quickly to new technologies and environment
• Ability to remain calm and focused under pressure
• Ability to explain complex technical concepts in simple term
• Ability to multitask and manage multiple support tickets simultaneously
• Ability to maintain confidentiality and handle sensitive data responsibly
• Ability to identify recurring issues and propose long-term solution
• Ability to contribute to a positive team culture remotely
• Ability to search and filter MSExcel reports.
Qualifications:
MINIMUM EDUCATION REQUIRED:
High School Diploma and or College degree in Information Technology
MINIMUM EXPERIENCE REQUIRED:
Two to five years experience supporting end user devices, PCs, tablet PC, Thin Client devices, printers, faxes in a Windows and Citrix environment.
MINIMUM LICENSURE/CERTIFICATION REQUIRED:
A+ Certification, MCDST
ADDITIONAL QUALIFICATIONS: (Preferred qualifications)
MSExcel
Family Makes Us Stronger. Our family, your family, one family. Committed to loving, giving, and caring. United in making a difference.
We are eager to connect with you! Apply Now to get started at PruittHealth!
As an Equal Employment Opportunity employer, all qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, disability, or veteran status.
For Florida Job Postings Only:
For more information regarding Floridas Care Provider Background Screening Clearinghouse Education and Awareness, please visit https://info.flclearinghouse.com

What PruittHealth employees say

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Benefits

Hours and flexibility

Workplace

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About PruittHealth

Sourced by ZipRecruiter

PruittHealth will help you conquer your career goals. At PruittHealth, we are searching for nurses who are committed to serving our residents with care and compassion, and in return, we are committed to supporting your nursing career through annual merit increases, career growth programs, preceptorship, and more.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Norcross, GA, US

Year founded

1969

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