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Telephone Operator Jobs (NOW HIRING)

Larkin Community Hospital

TELEPHONE OPERATOR

Hialeah, FL · On-site

$14.75 - $18.25/hr

The Telephone Operator plays a critical role in managing and facilitating effective communication within an organization by handling incoming and outgoing calls with professionalism and efficiency.

Column Technical Services

Telephone Operator

New York, NY · On-site

$17.75 - $22.25/hr

Clerk - Page/Telephone Operator Position Summary The Clerk Page/Telephone Operator is responsible for managing incoming and outgoing telecommunications, coordinating paging services, supporting ...

Column Technical Services

Telephone Operator

New York, NY

$17.75 - $22.25/hr

Clerk - Page/Telephone Operator Position Summary The Clerk Page/Telephone Operator is responsible for managing incoming and outgoing telecommunications, coordinating paging services, supporting ...

Column Technical Services

Telephone Operator

New York, NY

$17.75 - $22.25/hr

Clerk - Page/Telephone Operator Position Summary The Clerk Page/Telephone Operator is responsible for managing incoming and outgoing telecommunications, coordinating paging services, supporting ...

Pencor Services

Telephone Operator

Palmerton, PA · On-site

$13/hr

Palmerton Telephone 3-day Flex WFH Shifts: Must be willing and able to work the 1st, 2nd and 3rd Shift Rotation Schedule (includes weekends and holidays) A friendly and reliable Telephone Operator is ...

Pencor Services

Telephone Operator

Palmerton, PA · On-site

$13/hr

Palmerton Telephone 3-day Flex WFH Shifts: Must be willing and able to work the 1st, 2nd and 3rd Shift Rotation Schedule (includes weekends and holidays) A friendly and reliable Telephone Operator is ...

Tower Health

Telephone Operator

Phoenixville, PA · On-site

$16.50 - $20.50/hr

The Telephone Operators are responsible for answering and directing all incoming outside and in house calls. The major responsibility of the operators is to provide approved patient information upon ...

The US Oncology Network

Telephone Operator

Eugene, OR · On-site

$19 - $27.18/hr

Overview Telephone Operator Willamette Valley Cancer Institute is seeking a Telephone Operator to join their administrative team at the Central Business Office in Eugene, OR. This role involves ...

Custom Staffing

Hospital Telephone Operator

New York, NY · On-site

$25/hr

Hospital Telephone Operator Details: Contract: One Year with the possibility to convert to a perm role Hours: 2pm-10pm with some weekends Pay Rate: $27/hour Operate Amcom PC operator workstation to ...

Iowa Digestive Disease Center

Telephone operator

Clive, IA · On-site

$15.25 - $19/hr

Patient Services Representative (Telephone Operator) We are seeking two dependable, patient-focused Patient Services Representatives to support our telephone operations. This role is ideal for ...

Pencor Services, Inc.

Telephone Operator

Palmerton, PA

$13/hr

Palmerton Telephone 3-day Flex WFH Shifts:Must be willing and able to work the 1st, 2nd and 3rd Shift Rotation Schedule (includes weekends and holidays) A friendly and reliable Telephone Operator is ...

The US Oncology Network

Telephone Operator

Nashville, TN · On-site

$15.75 - $19.50/hr

We are seeking an experienced and compassionate remote Telephone Operator to serve as the welcoming voice of our practice -- the first point of contact for patients, families, and medical ...

The US Oncology Network

Telephone Operator

Nashville, TN · On-site

$15.75 - $19.50/hr

We are seeking an experienced and compassionate remote Telephone Operator to serve as the welcoming voice of our practice - the first point of contact for patients, families, and medical ...

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Telephone Operator information

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$9

$17

$25

How much do telephone operator jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for telephone operator in the United States is $17.86, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $19.47 per hour, depending on experience, location, and employer.

What does a telephone operator do?

A Telephone Operator is responsible for answering, connecting, and transferring telephone calls in organizations such as businesses, hotels, or call centers. They provide information, route calls to the appropriate departments or individuals, and may also handle emergency calls or provide directory assistance. Telephone Operators often use computerized switchboards or telephony systems to manage multiple lines efficiently. Good communication skills, patience, and the ability to handle high call volumes are essential in this role.

What are the key skills and qualifications needed to thrive as a telephone operator, and why are they important?

To thrive as a Telephone Operator, you need excellent verbal communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with multi-line phone systems, call routing software, and office communication tools is typically required. Strong customer service orientation, patience, and the ability to remain calm under pressure are important soft skills for this role. These skills and qualities are crucial for ensuring efficient call management and delivering a positive experience to callers.

How does a telephone operator typically handle high call volumes during peak periods?

During peak periods, Telephone Operators often rely on established call-handling procedures and multitasking skills to manage high call volumes efficiently. They may use automated call distribution systems to queue and route calls, prioritize urgent requests, and maintain clear communication with team members to ensure prompt responses. Staying calm under pressure and adhering to scripts or guidelines helps operators provide consistent, courteous service even during busy times. Teamwork and communication with supervisors are also essential to address any technical or customer service challenges that may arise.

What is the difference between Telephone Operator vs Customer Service Representative?

AspectTelephone OperatorCustomer Service Representative
Primary RoleConnect calls, handle switchboard operations, direct calls within organizationsAssist customers, handle inquiries, resolve issues related to products or services
Work EnvironmentSwitchboards, front desks, office settingsCall centers, retail, online support, office environments
Required SkillsCommunication, multitasking, basic technical knowledgeCommunication, problem-solving, product knowledge
Common CertificationsNone typically required, some technical trainingCustomer service certifications often preferred

While both roles involve communication and customer interaction, Telephone Operators primarily manage call connections within organizations, whereas Customer Service Representatives focus on assisting customers with products or services. The roles often overlap in communication skills but differ in scope and environment.

How much did telephone operators make?

Telephone operators typically earned a median annual wage of around $35,000 to $45,000 in recent years. Wages varied based on experience, location, and the complexity of the calls handled, with some operators earning higher salaries in urban areas or with specialized skills.

How to become a telephone operator?

To become a telephone operator, candidates typically need a high school diploma or equivalent and strong communication skills. On-the-job training is common, and familiarity with telephone systems and customer service is beneficial; some positions may require basic computer skills.

What is the role of a telephone operator?

A telephone operator is responsible for connecting calls, assisting callers, and managing communication systems in organizations or telephone exchanges. They often use switchboards or automated systems and require good communication and technical skills to handle inquiries efficiently.
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For Telephone Operator jobs, the most frequently searched job titles are:

Telephone Operator jobs near you
Infographic showing various Telephone Operator job openings in the United States as of September 2026, with employment types broken down into 40% Full Time, 58% Part Time, 1% Contract, and 1% Nights. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $37,148 per year, or $17.9 per hour.

TELEPHONE OPERATOR

Hialeah, FL • On-site

Larkin Community Hospital
Health Care and Social Assistance • 1 - 5K employees
Learn more about Larkin Community Hospitalexternal

$14.75 - $18.25/hr

Full-time

Posted 6 days ago

Job description

About the Role:

The Telephone Operator plays a critical role in managing and facilitating effective communication within an organization by handling incoming and outgoing calls with professionalism and efficiency. This position ensures that all calls are directed to the appropriate departments or personnel promptly, contributing to smooth operational workflows and excellent customer service. The operator serves as the first point of contact for clients, partners, and internal staff, representing the organization’s image through courteous and clear communication. Additionally, the role involves maintaining accurate call logs and managing multiple lines simultaneously to support business needs. Ultimately, the Telephone Operator helps maintain seamless communication channels that are vital for organizational success and customer satisfaction.

Minimum Qualifications:

  • High school diploma or equivalent.
  • Proven experience in a telephone operator or customer service role.
  • Basic proficiency with telephone systems and office software.
  • Strong verbal communication skills and a professional telephone manner
  • Ability to multitask and manage time effectively in a fast-paced environment.

Preferred Qualifications:

  • Experience with multi-line phone systems and call center software.
  • Familiarity with customer relationship management (CRM) tools.
  • Bilingual (English/Spanish)
  • Prior experience in an office or administrative support role



Monday through Friday 3:00 pm - 11:30 pm
Larkin Community Hospital logo

About Larkin Community Hospital

Sourced by ZipRecruiter

At Larkin, we have been serving the health care needs of South Miami, Hialeah, and the surrounding communities for more than 40 years. We take pride in the continuing tradition of caring. We remain dedicated to providing excellent medical care with the personal touch and convenience that only a community hospital offers.

Industry

Health care and social assistance

Company size

1,001 - 5,000 Employees

Headquarters location

South Miami, FL, US

Year founded

1969

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