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Telephone Operator Jobs in Georgia (NOW HIRING)

Home Depot

Sr Analyst, Investor Relations

Atlanta, GA · On-site

Examples include: telephone operator and file clerk * Typically requires overnight travel less than 10% of the time. Minimum Qualifications: * Must be eighteen years of age or older. * Must be ...

Home Depot

SR MANAGER, MARKETING FINANCE

Atlanta, GA · On-site

Examples include: telephone operator and file clerk. Minimum Qualifications: * Must be eighteen years of age or older. * Must be legally permitted to work in the United States. Preferred ...

The NEXus Pain Center

Phone Operator

Columbus, GA · On-site

$15/hr

Phone Operator Job Responsibilities: * Serves patients by greeting and helping them, scheduling ... Welcomes patients and visitors in person or on the telephone, and answering or referring inquiries.

The NEXus Pain Center

Phone Operator

Columbus, GA · On-site

$15/hr

Phone Operator Job Responsibilities: * Serves patients by greeting and helping them, scheduling ... Welcomes patients and visitors in person or on the telephone, and answering or referring inquiries.

C.W. Matthews

Plant Operator

Savannah, GA · On-site

Answer the telephone and radio, taking and inputting orders for materials as needed. * Work in ... Experience in operating and maintaining asphalt plant equipment. * Strong troubleshooting skills ...

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Telephone Operator information

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How much do telephone operator jobs pay per hour?

As of Aug 26, 2026, the average hourly pay for telephone operator in Georgia is $15.08, according to ZipRecruiter salary data. Most workers in this role earn between $13.17 and $16.44 per hour, depending on experience, location, and employer.

What does a telephone operator do?

A Telephone Operator is responsible for answering, connecting, and transferring telephone calls in organizations such as businesses, hotels, or call centers. They provide information, route calls to the appropriate departments or individuals, and may also handle emergency calls or provide directory assistance. Telephone Operators often use computerized switchboards or telephony systems to manage multiple lines efficiently. Good communication skills, patience, and the ability to handle high call volumes are essential in this role.

What are the key skills and qualifications needed to thrive as a telephone operator, and why are they important?

To thrive as a Telephone Operator, you need excellent verbal communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with multi-line phone systems, call routing software, and office communication tools is typically required. Strong customer service orientation, patience, and the ability to remain calm under pressure are important soft skills for this role. These skills and qualities are crucial for ensuring efficient call management and delivering a positive experience to callers.

How does a telephone operator typically handle high call volumes during peak periods?

During peak periods, Telephone Operators often rely on established call-handling procedures and multitasking skills to manage high call volumes efficiently. They may use automated call distribution systems to queue and route calls, prioritize urgent requests, and maintain clear communication with team members to ensure prompt responses. Staying calm under pressure and adhering to scripts or guidelines helps operators provide consistent, courteous service even during busy times. Teamwork and communication with supervisors are also essential to address any technical or customer service challenges that may arise.

What is the difference between Telephone Operator vs Customer Service Representative?

AspectTelephone OperatorCustomer Service Representative
Primary RoleConnect calls, handle switchboard operations, direct calls within organizationsAssist customers, handle inquiries, resolve issues related to products or services
Work EnvironmentSwitchboards, front desks, office settingsCall centers, retail, online support, office environments
Required SkillsCommunication, multitasking, basic technical knowledgeCommunication, problem-solving, product knowledge
Common CertificationsNone typically required, some technical trainingCustomer service certifications often preferred

While both roles involve communication and customer interaction, Telephone Operators primarily manage call connections within organizations, whereas Customer Service Representatives focus on assisting customers with products or services. The roles often overlap in communication skills but differ in scope and environment.

How much did telephone operators make?

Telephone operators typically earned a median annual wage of around $35,000 to $45,000 in recent years. Wages varied based on experience, location, and the complexity of the calls handled, with some operators earning higher salaries in urban areas or with specialized skills.

How to become a telephone operator?

To become a telephone operator, candidates typically need a high school diploma or equivalent and strong communication skills. On-the-job training is common, and familiarity with telephone systems and customer service is beneficial; some positions may require basic computer skills.

What is the role of a telephone operator?

A telephone operator is responsible for connecting calls, assisting callers, and managing communication systems in organizations or telephone exchanges. They often use switchboards or automated systems and require good communication and technical skills to handle inquiries efficiently.

What are the most commonly searched types of Telephone Operator jobs in Georgia?

The most popular types of Telephone Operator jobs in Georgia are:

What are popular job titles related to Telephone Operator jobs in Georgia?

For Telephone Operator jobs in Georgia, the most frequently searched job titles are:

What job categories do people searching Telephone Operator jobs in Georgia look for?

The top searched job categories for Telephone Operator jobs in Georgia are:

What cities in Georgia are hiring for Telephone Operator jobs?

Cities in Georgia with the most Telephone Operator job openings:

What are popular job titles related to Telephone Operator jobs in GA?

For Telephone Operator jobs in GA, the most frequently searched job titles are:

Telephone Operator jobs near you
Infographic showing various Telephone Operator job openings in Georgia as of August 2026, with employment types broken down into 41% Full Time, 50% Part Time, 6% Contract, and 3% Nights. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $31,367 per year, or $15.1 per hour.

Telephone Sales Representative (FULL-TIME)

Savannah, GA • On-site

MCI Careers
Computer and Electronic Product Manufacturing • 1 - 5K employees
Learn more about MCI Careersexternal

Full-time

Re-posted 10 days ago

Job description

LOCATION
Savannah, GA
POSITION OVERVIEW
MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.
At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.
We are seeking driven and results-oriented Telephone Sales Representatives to join our growing sales team. In this role, you will engage with prospective and existing customers over the phone to identify their needs, recommend products and services, and close sales while delivering an outstanding customer experience.
Successful candidates are confident communicators who enjoy building relationships, meeting performance goals, and working in a fast-paced sales environment. We provide comprehensive sales training, ongoing coaching, and opportunities for career growth.
To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.
-
POSITION RESPONSIBILITIES
Key Responsibilities:
  • Make and receive customer calls to promote products and services.
  • Build rapport and establish trust with prospective and existing customers.
  • Identify customer needs and recommend appropriate solutions.
  • Explain product features, benefits, and pricing clearly.
  • Overcome objections and confidently close sales opportunities.
  • Accurately document customer interactions and sales activities.
  • Meet or exceed individual sales and performance targets.
  • Maintain product knowledge and stay current on promotions.
  • Follow all company policies and compliance requirements.
  • Participate in regular coaching sessions and sales training.

CANDIDATE QUALIFICATIONS
WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?
All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:
  • Must be at least 18 years of age.
  • High school diploma or equivalent.
  • Excellent communication and persuasive selling skills.
  • Strong customer service orientation.
  • Basic computer proficiency.
  • Ability to multitask while navigating multiple systems.
  • Goal-oriented with a positive attitude.
  • Ability to thrive in a performance-driven environment.
Preferred
  • One year of inside sales, retail sales, customer service, or contact centre sales experience.
  • Experience working with sales metrics and performance goals.

ABOUT MCI (PARENT COMPANY)
MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.
In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines.
Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.
POSITION OVERVIEW
MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.
At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.
We are seeking driven and results-oriented Telephone Sales Representatives to join our growing sales team. In this role, you will engage with prospective and existing customers over the phone to identify their needs, recommend products and services, and close sales while delivering an outstanding customer experience.
Successful candidates are confident communicators who enjoy building relationships, meeting performance goals, and working in a fast-paced sales environment. We provide comprehensive sales training, ongoing coaching, and opportunities for career growth.
To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.
-
POSITION RESPONSIBILITIES
Key Responsibilities:
  • Make and receive customer calls to promote products and services.
  • Build rapport and establish trust with prospective and existing customers.
  • Identify customer needs and recommend appropriate solutions.
  • Explain product features, benefits, and pricing clearly.
  • Overcome objections and confidently close sales opportunities.
  • Accurately document customer interactions and sales activities.
  • Meet or exceed individual sales and performance targets.
  • Maintain product knowledge and stay current on promotions.
  • Follow all company policies and compliance requirements.
  • Participate in regular coaching sessions and sales training.

CANDIDATE QUALIFICATIONS
WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?
All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:
  • Must be at least 18 years of age.
  • High school diploma or equivalent.
  • Excellent communication and persuasive selling skills.
  • Strong customer service orientation.
  • Basic computer proficiency.
  • Ability to multitask while navigating multiple systems.
  • Goal-oriented with a positive attitude.
  • Ability to thrive in a performance-driven environment.
Preferred
  • One year of inside sales, retail sales, customer service, or contact centre sales experience.
  • Experience working with sales metrics and performance goals.

CONDITIONS OF EMPLOYMENT
All MCI Locations
  • Must be authorized to work in the country where the job is based.

Subject to the program and location of the position
  • Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
  • Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

PHYSICAL REQUIREMENTS
This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.
REASONABLE ACCOMMODATION
Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.
DIVERSITY AND EQUALITY
At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment.
MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements.
MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.
PHYSICAL REQUIREMENTS
This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.
REASONABLE ACCOMMODATION
Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.
MCI Careers logo

About MCI Careers

Sourced by ZipRecruiter

MCI Careers is a noted global leader in the Business Process Outsourcing (BPO) industry located in Ashburn, VA, US. Recognized for delivering robust customer engagement services, tech integrations, and consulting, they serve numerous world-class brands and governmental bodies. MCI Careers was established in 2009 by Anthony Marlowe following the purchase of his prior BPO company which boasted over 3,200 employees. The company has set a mission to provide opportunities for people who seek continuous improvement and personal growth through their professional journey.

Industry

Computer and electronic product manufacturing

Company size

1,001 - 5,000 Employees

Headquarters location

Ashburn, VA, US

Social media

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