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Switchboard Operator Jobs (NOW HIRING)

Mission Health

Switchboard Operator

New Hope, MN · On-site

$16 - $20/hr

This Switchboard Operator position earns a competitive salary, we also provide comprehensive benefits , including medical, dental, vision, short- and long-term disability, a flexible spending account ...

Troy University

Switchboard Operator

Troy, AL · On-site

$14 - $17.75/hr

Posting Details Position Information Posting Number SF2468P Position Title Switchboard Operator Position Type Classified Staff/Hourly Department Telecommunications - Troy Division Finance and ...

Middlesex Health System

Switchboard Operator

Middletown, CT · On-site

$15.25 - $19.25/hr

Switchboard Operator * Department: Switchboard * Hours: per diem Position Summary Today's Smarter Choice for Care... Middlesex Health is an independent award winning organization. At Middlesex Health ...

Lifepoint Health

Switchboard Operator

Hickory, NC · On-site

$10/hr

The Switchboard Operator receives all incoming calls to the hospital. Does in-house paging, codes and dial-a-page system. Keeps Switchboard files updated with current room numbers, discharged ...

Prime Healthcare

Switchboard Operator

Chicago, IL · On-site

$17.05 - $24.05/hr

The Switchboard Operator monitors the Hospital alarms and must be aware of the policy and procedures of all hospital emergency codes. Ability to communicate with population served. EDUCATION ...

URS Agents, LLC

Be Seen First

Switchboard Operator

Duluth, GA · On-site

$30K - $35K/yr

Switchboard Operator An established corporate legal service company, located in Duluth, Georgia, is seeking a Switchboard Operator. We are looking for a candidate who is interested in long-term ...

Lifepoint Health

Switchboard Operator

Versailles, KY · On-site

$12.75 - $16/hr

As a Switchboard Operator on our team, you're embracing a vital mission dedicated to making communities healthier . Join us on this meaningful journey where your skills, compassion and dedication ...

Catholic Health

Switchboard Operator-PD

Bethpage, NY · On-site

$27.15/hr

Overview Switchboard Operator Location: St. Joseph Hospital - A Member of Catholic Health Join St. Joseph Hospital , a proud member of Catholic Health, and play a vital role in creating a welcoming ...

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Switchboard Operator information

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How much do switchboard operator jobs pay per hour?

As of Jul 31, 2026, the average hourly pay for switchboard operator in the United States is $16.75, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.27 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Switchboard Operator, and why are they important?

To thrive as a Switchboard Operator, you need excellent verbal communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with multi-line phone systems, call routing software, and office communication tools is typically required. Strong interpersonal skills, patience, and the ability to remain calm under pressure help operators manage high call volumes and diverse inquiries. These abilities ensure efficient communication flow and a positive experience for callers and staff.

What are some common challenges faced by switchboard operators and how can they be managed effectively?

Switchboard operators often manage a high volume of calls and must handle multiple tasks simultaneously, such as transferring calls, taking messages, and providing information. One common challenge is maintaining focus and composure during busy periods or when dealing with difficult callers. Effective time management, strong communication skills, and familiarity with the organization's directory can help operators respond efficiently. Additionally, teamwork and clear protocols ensure smooth coordination with other departments, making the role more manageable and rewarding.

What is the difference between Switchboard Operator vs Receptionist?

AspectSwitchboard OperatorReceptionist
CredentialsMinimal; often basic communication skillsMinimal; often basic communication skills
Work EnvironmentCall centers, hotels, hospitalsOffice front desks, corporate buildings, clinics
Employer & IndustryTelecommunications, hospitality, healthcareCorporate, healthcare, hospitality

While both roles involve communication and customer service, a Switchboard Operator primarily manages incoming calls and directs them within organizations like hospitals or hotels. A Receptionist handles visitor interactions, administrative tasks, and front desk duties. The roles overlap in communication skills but differ in focus and responsibilities.

What Does a Switchboard Operator Do?

A switchboard operator answers the phone and directs calls at an organization. They are often trained to answer general, company-related questions from incoming callers. Switchboard operators are usually the first point of contact at a sizable corporation and are expected to transfer calls to the appropriate department or individual in a polite and timely manner. A switchboard operator’s primary job description consists of answering and transferring calls, though they may have many other job duties as well. They are trusted with numerous phone lines and extensions and are instructed to keep a detailed record of all incoming and transferred call information. Switchboard operators may be called upon to perform clerical and administrative tasks or even receptionist duties, such as checking in clients for appointments. In hospital settings, switchboard operators are required to learn the use of pager systems to alert doctors of incoming messages. They may also be asked to register patients into facility rooms before an examination. In some cases, switchboard operators are even required to act as emergency first responders and direct urgent medical or safety-related calls to the appropriate party.

What does a Switchboard Operator do?

A Switchboard Operator is responsible for managing incoming and outgoing calls in an organization, often using a telephone switchboard or computer system. They answer calls, direct them to the appropriate departments or individuals, and may also take messages, provide information, or handle basic customer service inquiries. Switchboard Operators play a key role in ensuring effective communication within businesses, hospitals, hotels, or other institutions. Strong communication skills and the ability to multitask are essential for this position.
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Switchboard Operator jobs near you
Infographic showing various Switchboard Operator job openings in the United States as of July 2026, with employment types broken down into 35% Full Time, 63% Part Time, 1% Contract, and 1% Nights. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $34,841 per year, or $16.8 per hour.

Switchboard Operator

Mission Health

New Hope, MN • On-site

$16 - $20/hr

Part-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 20 days ago

Mission Health (North Carolina) rating

6.3

Company rating: 6.3 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

Job description

) Character Attitude Respect Excellence
The Resident of North Ridge in New Hope, MN is looking to hire Switchboard Operator to join our team. Are you looking for a career with a healthcare company that will value you? Do you want to be part of a dynamic and caring clinical team? If so, please read on!
This Switchboard Operator position earns a competitive salary, we also provide comprehensive benefits, including medical, dental, vision, short- and long-term disability, a flexible spending account (FSA), a 401(k) plan, paid time off (PTO), life insurance, continuing education unit (CEU) reimbursement, on-site daycare at a 50% discounted rate for employees, and daily pay options. If this sounds like the right opportunity in health care for you, apply today!
Description:
The Resident of North Ridge and Rehab has a rich history of providing quality care to seniors since 1966. We are a specialized senior health care community. Our continuum of care offers a variety of services: Senior Apartments, Assisted Living, Adult Day Program, Complex/Transitional Rehab Care, Long Term Care and secured areas for those with memory impairment. Our emphasis at North Ridge is to recognize and provide for the needs of each individual, whether the goal is to remain in our community or to return home. Join our care team and find out why it is not only a special place to live or receive care, but also a special place to work.
As a Switchboard Operator this position is responsible for the operation of the facility main switchboard, paging system, and all emergency systems. Work includes answering multi-line switchboard, answering inquiries and assisting residents, visitors, and staff as needed. Performs responsible operation of phone system including inquiries, directions, emergency and safety procedures. In addition, clerical assignments including typing/collating/copying, etc. will be performed.
Duties:
Major Job functions of the Switchboard Operator include operating main telephone systems including answering calls on a 15-line phone system; transferring calls to appropriate personnel; overhead paging; operating two-way radio and radio paging system; maintaining list of current residents and employees and emergency contact information. Responsibility for all emergency systems includes following established procedures in response to various emergency conditions; monitoring security monitors and access control systems; monitor main entrances. Miscellaneous duties also include assisting with guest meal tickets, selling stamps and assisting residents as needed.
Qualifications:
Requires high school graduate. Receptionist experience is preferred. The position requires a pleasant speaking voice and ability to perform tasks confidently under stressful circumstances. Must be able to type 35 wpm and have good spelling and proofreading skills. Must have a thorough knowledge of facility operation and physical layout. Must be able to exercise confidentiality to ensure compliance with all HIPAA regulations. The successful candidate must be able to handle frequent interruptions and have the desire to work at a fast pace. This position requires excellent communication skills and the ability to problem solve. Computer knowledge is preferred.
Schedule: Part-Time every other weekend 7:00am - 2:00pm or PM every other weekend 2:00pm 10:00pm

What Mission Health (North Carolina) employees say

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