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Switchboard Operator Jobs (NOW HIRING)

Emerson Hospital

Switchboard Operator

Concord, MA · On-site

$18 - $20/hr

* Switchboard Operator | Hospital Communications & Help Desk Support Full Time Switchboard Operator Opportunity Join a collaborative healthcare team where communication, customer service, and teamwork ...

Emerson Hospital

Switchboard Operator

Concord, MA · On-site

$18 - $20/hr

Switchboard Operator | Hospital Communications & Help Desk Support Full Time Switchboard Operator Opportunity Join a collaborative healthcare team where communication, customer service, and teamwork ...

Troy University

Switchboard Operator

Troy, AL · On-site

$14 - $17.75/hr

Posting Details Position Information Posting Number SF2468P Position Title Switchboard Operator Position Type Classified Staff/Hourly Department Telecommunications - Troy Division Finance and ...

URS Agents, LLC

Switchboard Operator

Duluth, GA · On-site

$30K - $35K/yr

Switchboard Operator An established corporate legal service company, located in Duluth, Georgia, is seeking a Switchboard Operator. We are looking for a candidate who is interested in long-term ...

Prime Healthcare

Switchboard Operator

Chicago, IL

$17.05 - $24.05/hr

The Switchboard Operator monitors the Hospital alarms and must be aware of the policy and procedures of all hospital emergency codes. Ability to communicate with population served. EDUCATION ...

Larkin Community Hospital

Switchboard Operator - PD

Miami, FL · On-site

$14.25 - $18.25/hr

The Switchboard Operator plays a critical role in managing and directing incoming and outgoing telephone communications within an organization. This position ensures that all calls are efficiently ...

UVA Health

Switchboard Operator

Manassas, VA · On-site

$16 - $21.65/hr

Switchboard Operator Job Code: TE5588 Schedule: 22 hours weekly; Sunday 2-8pm, Tuesday and Wednesday: 3pm - 11pm ABOUT US We are ushering in a new era of healthcare where achieving good health is ...

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Switchboard Operator information

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How much do switchboard operator jobs pay per hour?

As of Jul 10, 2026, the average hourly pay for switchboard operator in the United States is $16.75, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.27 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Switchboard Operator, and why are they important?

To thrive as a Switchboard Operator, you need excellent verbal communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with multi-line phone systems, call routing software, and office communication tools is typically required. Strong interpersonal skills, patience, and the ability to remain calm under pressure help operators manage high call volumes and diverse inquiries. These abilities ensure efficient communication flow and a positive experience for callers and staff.

What are some common challenges faced by switchboard operators and how can they be managed effectively?

Switchboard operators often manage a high volume of calls and must handle multiple tasks simultaneously, such as transferring calls, taking messages, and providing information. One common challenge is maintaining focus and composure during busy periods or when dealing with difficult callers. Effective time management, strong communication skills, and familiarity with the organization's directory can help operators respond efficiently. Additionally, teamwork and clear protocols ensure smooth coordination with other departments, making the role more manageable and rewarding.

What is the difference between Switchboard Operator vs Receptionist?

AspectSwitchboard OperatorReceptionist
CredentialsMinimal; often basic communication skillsMinimal; often basic communication skills
Work EnvironmentCall centers, hotels, hospitalsOffice front desks, corporate buildings, clinics
Employer & IndustryTelecommunications, hospitality, healthcareCorporate, healthcare, hospitality

While both roles involve communication and customer service, a Switchboard Operator primarily manages incoming calls and directs them within organizations like hospitals or hotels. A Receptionist handles visitor interactions, administrative tasks, and front desk duties. The roles overlap in communication skills but differ in focus and responsibilities.

What Does a Switchboard Operator Do?

A switchboard operator answers the phone and directs calls at an organization. They are often trained to answer general, company-related questions from incoming callers. Switchboard operators are usually the first point of contact at a sizable corporation and are expected to transfer calls to the appropriate department or individual in a polite and timely manner. A switchboard operator’s primary job description consists of answering and transferring calls, though they may have many other job duties as well. They are trusted with numerous phone lines and extensions and are instructed to keep a detailed record of all incoming and transferred call information. Switchboard operators may be called upon to perform clerical and administrative tasks or even receptionist duties, such as checking in clients for appointments. In hospital settings, switchboard operators are required to learn the use of pager systems to alert doctors of incoming messages. They may also be asked to register patients into facility rooms before an examination. In some cases, switchboard operators are even required to act as emergency first responders and direct urgent medical or safety-related calls to the appropriate party.

What does a Switchboard Operator do?

A Switchboard Operator is responsible for managing incoming and outgoing calls in an organization, often using a telephone switchboard or computer system. They answer calls, direct them to the appropriate departments or individuals, and may also take messages, provide information, or handle basic customer service inquiries. Switchboard Operators play a key role in ensuring effective communication within businesses, hospitals, hotels, or other institutions. Strong communication skills and the ability to multitask are essential for this position.
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Switchboard Operator jobs near you
Infographic showing various Switchboard Operator job openings in the United States as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $34,841 per year, or $16.8 per hour.
Switchboard Operator

Switchboard Operator

Emerson Hospital

Concord, MA • On-site

$18 - $20/hr

Part-time

Re-posted 3 days ago

Emerson Hospital rating

8.0

Company rating: 8.0 out of 10

Based on 18 frontline employees who took The Breakroom Quiz

127th of 1,013 rated hospitals

Job description

  •  Switchboard Operator | Hospital Communications & Help Desk Support

    Full Time Switchboard Operator Opportunity

    Join a collaborative healthcare team where communication, customer service, and teamwork play a critical role in supporting patient care and hospital operations. We are seeking a professional and dependable Switchboard Operator to manage hospital communications, provide front line support, and assist with information systems help desk functions across the Health System.

    The Switchboard Operator is responsible for operating the hospital’s main telephone console system, managing the in-house paging system, monitoring alarm panels, and assisting with basic information systems support requests. This role serves as a key communication hub for the organization and requires excellent customer service, multitasking abilities, and professionalism in a fast paced healthcare environment.

    Job Responsibilities

    Operate the main hospital telephone console system and route incoming calls accurately and efficiently

    Manage and coordinate overhead and in-house paging requests

    Monitor alarm panels and respond appropriately to notifications and alerts

    Provide first level help desk and information systems support as needed

    Assist patients, visitors, physicians, and staff with professionalism and excellent customer service

    Maintain accurate communication and respond calmly in urgent or high priority situations

    Support hospital operations by ensuring effective communication across departments and locations

    Maintain confidentiality and comply with all hospital policies and procedures

    Perform all duties in a manner that promotes teamwork and reflects the mission and values of the Health System

    Minimum QualificationsEducation

    High School Diploma or equivalent required

    Experience

    Previous administrative, switchboard, call center, receptionist, customer service, or hospital operations experience strongly preferred

    Healthcare experience preferred but not required

    Licensure and Certification

    No licensure or certification required

    Skills and Qualifications

    Excellent communication and customer service skills

    Strong multitasking and organizational abilities

    Ability to remain calm and professional in fast paced or high pressure situations

    Computer proficiency and ability to navigate multiple systems simultaneously

    Strong attention to detail and problem solving skills

    Ability to read, write, and communicate effectively in English

    Ability to maintain confidentiality and professionalism at all times

    Why Join Our Team

    Supportive and team oriented work environment

    Opportunity to play an essential role in hospital operations and patient support

    Professional growth and training opportunities

    Competitive compensation and comprehensive benefits package

    Meaningful work within a respected healthcare organization

    Apply today to become part of a dedicated healthcare team committed to exceptional service, communication, and patient support.

    What Emerson Hospital employees say

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