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Switchboard Operator Jobs in Georgia (NOW HIRING)

Bass Pro Shops

Switchboard - PT

Augusta, GA · On-site

$14 - $17.75/hr

The Switchboard Operator / Receptionist Performs all functions necessary at the Reception Desk / Switchboard. ESSENTIAL FUNCTIONS: * Supports a strong commitment to world class customer service and ...

Bass Pro Shops

Switchboard PT

Augusta, GA · On-site

$14 - $17.75/hr

The Switchboard Operator / Receptionist Performs all functions necessary at the Reception Desk / Switchboard. ESSENTIAL FUNCTIONS: * Supports a strong commitment to world class customer service and ...

Alan B. Miller Medical Center

RECEPTIONIST-PRN

Atlanta, GA · On-site

$15.25 - $20/hr

Behavioral Health (Hospital) Receptionist / Switchboard Operator The Behavioral Health (Hospital) Receptionist / Switchboard Operator (PBX) is needed to work PRN (On-Call) on weekends and some ...

Innovation At Work

Call Center Representative

Decatur, GA · On-site

$15.50 - $19.50/hr

Switchboard Operator Essential Duties & Responsibilities (included but not limited to): The candidate shall possess the ability to operate a switchboard with speed and accuracy. Ability to supervise ...

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Switchboard Operator information

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$7

$14

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How much do switchboard operator jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for switchboard operator in Georgia is $14.14, according to ZipRecruiter salary data. Most workers in this role earn between $12.16 and $15.43 per hour, depending on experience, location, and employer.

What does a switchboard operator do?

A switchboard operator answers the phone and directs calls at an organization. They are often trained to answer general, company-related questions from incoming callers. Switchboard operators are usually the first point of contact at a sizable corporation and are expected to transfer calls to the appropriate department or individual in a polite and timely manner. A switchboard operator’s primary job description consists of answering and transferring calls, though they may have many other job duties as well. They are trusted with numerous phone lines and extensions and are instructed to keep a detailed record of all incoming and transferred call information. Switchboard operators may be called upon to perform clerical and administrative tasks or even receptionist duties, such as checking in clients for appointments. In hospital settings, switchboard operators are required to learn the use of pager systems to alert doctors of incoming messages. They may also be asked to register patients into facility rooms before an examination. In some cases, switchboard operators are even required to act as emergency first responders and direct urgent medical or safety-related calls to the appropriate party.

What does a switchboard operator do?

A Switchboard Operator is responsible for managing incoming and outgoing calls in an organization, often using a telephone switchboard or computer system. They answer calls, direct them to the appropriate departments or individuals, and may also take messages, provide information, or handle basic customer service inquiries. Switchboard Operators play a key role in ensuring effective communication within businesses, hospitals, hotels, or other institutions. Strong communication skills and the ability to multitask are essential for this position.

What are the key skills and qualifications needed to thrive as a switchboard operator, and why are they important?

To thrive as a Switchboard Operator, you need excellent verbal communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with multi-line phone systems, call routing software, and office communication tools is typically required. Strong interpersonal skills, patience, and the ability to remain calm under pressure help operators manage high call volumes and diverse inquiries. These abilities ensure efficient communication flow and a positive experience for callers and staff.

What are some common challenges faced by switchboard operators and how can they be managed effectively?

Switchboard operators often manage a high volume of calls and must handle multiple tasks simultaneously, such as transferring calls, taking messages, and providing information. One common challenge is maintaining focus and composure during busy periods or when dealing with difficult callers. Effective time management, strong communication skills, and familiarity with the organization's directory can help operators respond efficiently. Additionally, teamwork and clear protocols ensure smooth coordination with other departments, making the role more manageable and rewarding.

What is the difference between Switchboard Operator vs Receptionist?

AspectSwitchboard OperatorReceptionist
CredentialsMinimal; often basic communication skillsMinimal; often basic communication skills
Work EnvironmentCall centers, hotels, hospitalsOffice front desks, corporate buildings, clinics
Employer & IndustryTelecommunications, hospitality, healthcareCorporate, healthcare, hospitality

While both roles involve communication and customer service, a Switchboard Operator primarily manages incoming calls and directs them within organizations like hospitals or hotels. A Receptionist handles visitor interactions, administrative tasks, and front desk duties. The roles overlap in communication skills but differ in focus and responsibilities.

Do switchboard operators still exist?

Switchboard operators are now rare and mostly obsolete due to advances in automated telephone systems and digital communication technology. Some may still work in specialized or historical settings, but the role has largely been replaced by automated call routing and modern telephony systems.
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Switchboard Operator jobs near you
Infographic showing various Switchboard Operator job openings in Georgia as of August 2026, with employment types broken down into 48% Full Time, 50% Part Time, 1% Contract, and 1% Nights. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $29,419 per year, or $14.1 per hour.

SWITCHBOARD OPERATOR - Union General Hospital - Full Time

Blairsville, GA • On-site

Union General Hospital

6.3

Company rating: 6.3 out of 10

Based on 22 frontline employees who took The Breakroom Quiz

Great coworkers

Recommended by parents

Respectful managers

Learn more about Union General Hospitalexternal

$13.25 - $16.75/hr

Full-time

Posted 7 days ago

Job description

Switchboard Operator

Position Summary:

The Switchboard Operator is responsible for resolving self-pay accounts while maintaining strong relations with patients and guarantors. Under the direct supervision of the Patient Accounts Supervisor, this individual utilizes their switchboard knowledge and excellent customer service skills to effectively help in directing patients to the appropriate resources and providing any information, thereby promoting patient satisfaction for our organization.

Principal Duties and Responsibilities:

  • Handles and manages communications (telephone, email, interpersonal) with patients for the entire organization by directing their phone calls accordingly.
  • Receives patient payments; balances payments at the end of every shift.
  • Provides exceptional customer service that aims to improve patient and/or guarantor relations and contribute to a positive work environment.
  • Negotiates full payment from patients and helps them set up a payment arrangement per our policy.
  • Reviews and provides patients with total balances owed.
  • Manages and maintains appropriate phone numbers for agencies, extensions and any other numbers necessary.
  • Updates patient demographics when necessary; directs patients to the appropriate resources.
  • Other job duties as assigned.

The above statements reflect the general duties considered necessary to describe the principal functions of the job as identified and should not be considered a detailed description of all the work requirements that may be inherent to the position.

Knowledge, Skills and Abilities:

  • Knowledge of the following:
    1. Revenue Cycle workflow
    2. EHR (Electronic Health Record) software systems.
    3. Medical Terminology
    4. Hospital and processional billing processes
    5. Accounts Receivable
  • Exceptional customer service.
  • Proficiency in examining documents for accuracy and completeness.
  • Exceptional organizational skills.
  • Ability to work both independently and within a team.
  • Ability to multitask and manage time effectively.
  • Excellent communication skills.

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