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Switchboard Operator Jobs in Georgia (NOW HIRING)

URS Agents, LLC

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Switchboard Operator

Duluth, GA · On-site

$30K - $35K/yr

Switchboard Operator An established corporate legal service company, located in Duluth, Georgia, is seeking a Switchboard Operator. We are looking for a candidate who is interested in long-term ...

Eye Consultants of Atlanta

Switchboard Operator

Atlanta, GA · On-site

$14.25 - $18/hr

Switchboard Operator EEOC: Administrative Support Status: Non-Exempt Department: Business Operations Position Overview: The primary duties of a switchboard operator include answering telephone calls ...

Bass Pro Shops

Switchboard PT

Augusta, GA · On-site

$14 - $17.75/hr

The Switchboard Operator / Receptionist Performs all functions necessary at the Reception Desk / Switchboard. ESSENTIAL FUNCTIONS: * Supports a strong commitment to world class customer service and ...

Southern Company

Appr Switchboard Wireman

Forest Park, GA · On-site

$6.1K/mo

Assigned Switchboard Wireman foreman Pay: This role falls under a union contract and pay is non ... The company has electric operating companies in three states, natural gas distribution companies in ...

Southern Company

Appr Switchboard Wireman

Forest Park, GA · On-site

$6.1K/mo

Assigned Switchboard Wireman foreman Pay: This role falls under a union contract and pay is non ... The company has electric operating companies in three states, natural gas distribution companies in ...

Elevance Health

Switchboard Operator I (contract)

Decatur, GA · Hybrid

$14.75 - $18.50/hr

Job ID: JP00046715 Anticipated Start Date: 09/21/2026 Please note this is the target date and is subject to change. BCForward will send official notice ahead of a confirmed start date. Elevance ...

Elevance Health

Switchboard Operator I (contract)

Decatur, GA · Hybrid

$14.75 - $18.50/hr

Job ID: JP00046715 Anticipated Start Date: 09/21/2026 Please note this is the target date and is subject to change. BCForward will send official notice ahead of a confirmed start date. Elevance ...

SNF Holding Company

Offloader

Riceboro, GA · On-site

$13.50 - $17/hr

Overview SNF is a specialty chemical group whose products, water-soluble polymers, contribute to treating, recycling, preserving water, saving energy, and reducing carbon footprint. A pioneer in soft ...

SNF Holding Company

Offloader

Riceboro, GA · On-site

$13.50 - $17/hr

Overview SNF is a specialty chemical group whose products, water-soluble polymers, contribute to treating, recycling, preserving water, saving energy, and reducing carbon footprint. A pioneer in soft ...

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Switchboard Operator information

See Georgia salary details

$7

$14

$20

How much do switchboard operator jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for switchboard operator in Georgia is $14.14, according to ZipRecruiter salary data. Most workers in this role earn between $12.16 and $15.43 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Switchboard Operator, and why are they important?

To thrive as a Switchboard Operator, you need excellent verbal communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with multi-line phone systems, call routing software, and office communication tools is typically required. Strong interpersonal skills, patience, and the ability to remain calm under pressure help operators manage high call volumes and diverse inquiries. These abilities ensure efficient communication flow and a positive experience for callers and staff.

What are some common challenges faced by switchboard operators and how can they be managed effectively?

Switchboard operators often manage a high volume of calls and must handle multiple tasks simultaneously, such as transferring calls, taking messages, and providing information. One common challenge is maintaining focus and composure during busy periods or when dealing with difficult callers. Effective time management, strong communication skills, and familiarity with the organization's directory can help operators respond efficiently. Additionally, teamwork and clear protocols ensure smooth coordination with other departments, making the role more manageable and rewarding.

What is the difference between Switchboard Operator vs Receptionist?

AspectSwitchboard OperatorReceptionist
CredentialsMinimal; often basic communication skillsMinimal; often basic communication skills
Work EnvironmentCall centers, hotels, hospitalsOffice front desks, corporate buildings, clinics
Employer & IndustryTelecommunications, hospitality, healthcareCorporate, healthcare, hospitality

While both roles involve communication and customer service, a Switchboard Operator primarily manages incoming calls and directs them within organizations like hospitals or hotels. A Receptionist handles visitor interactions, administrative tasks, and front desk duties. The roles overlap in communication skills but differ in focus and responsibilities.

What Does a Switchboard Operator Do?

A switchboard operator answers the phone and directs calls at an organization. They are often trained to answer general, company-related questions from incoming callers. Switchboard operators are usually the first point of contact at a sizable corporation and are expected to transfer calls to the appropriate department or individual in a polite and timely manner. A switchboard operator’s primary job description consists of answering and transferring calls, though they may have many other job duties as well. They are trusted with numerous phone lines and extensions and are instructed to keep a detailed record of all incoming and transferred call information. Switchboard operators may be called upon to perform clerical and administrative tasks or even receptionist duties, such as checking in clients for appointments. In hospital settings, switchboard operators are required to learn the use of pager systems to alert doctors of incoming messages. They may also be asked to register patients into facility rooms before an examination. In some cases, switchboard operators are even required to act as emergency first responders and direct urgent medical or safety-related calls to the appropriate party.

What does a Switchboard Operator do?

A Switchboard Operator is responsible for managing incoming and outgoing calls in an organization, often using a telephone switchboard or computer system. They answer calls, direct them to the appropriate departments or individuals, and may also take messages, provide information, or handle basic customer service inquiries. Switchboard Operators play a key role in ensuring effective communication within businesses, hospitals, hotels, or other institutions. Strong communication skills and the ability to multitask are essential for this position.
More about Switchboard Operator jobs
What are the most commonly searched types of Switchboard Operator jobs in Georgia? The most popular types of Switchboard Operator jobs in Georgia are:
What are popular job titles related to Switchboard Operator jobs in Georgia? For Switchboard Operator jobs in Georgia, the most frequently searched job titles are:
What job categories do people searching Switchboard Operator jobs in Georgia look for? The top searched job categories for Switchboard Operator jobs in Georgia are:
What cities in Georgia are hiring for Switchboard Operator jobs? Cities in Georgia with the most Switchboard Operator job openings:
What are popular job titles related to Switchboard Operator jobs in GA? For Switchboard Operator jobs in GA, the most frequently searched job titles are:
Switchboard Operator jobs near you
Infographic showing various Switchboard Operator job openings in Georgia as of July 2026, with employment types broken down into 44% Full Time, 53% Part Time, 1% Temporary, 1% Contract, and 1% Nights. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $29,419 per year, or $14.1 per hour.
Switchboard Operator

Switchboard Operator

Principle Choice Solutions LLC

Atlanta, GA • On-site

$17.98/hr

Full-time

Posted 6 days ago

Job description

PRINCIPLE CHOICE SOLUTIONS
Switchboard Operator

POSITION PURPOSE
The Switchboard Operator serves as the primary point of contact for incoming calls to a federal customer and is responsible for operating a multi-line telephone console, routing callers to the appropriate offices or personnel, providing approved directory and general information assistance, and supporting emergency notification protocols. The position ensures callers receive professional, timely, and accurate assistance while supporting uninterrupted communications operations.
ORGANIZATION
This position reports to the Site Supervisor or Program Manager.
The Switchboard Operator supports federal facility operations and serves as a communication hub between the public, agency personnel, contractor staff, emergency responders, and designated duty officers.
ESSENTIAL FUNCTIONS
  • Answer a high volume of incoming calls promptly, professionally, and in accordance with customer greeting and etiquette standards.
  • Screen callers to determine the nature of requests and route calls to the appropriate government office, contractor point of contact, or voicemail box.
  • Provide accurate general information including office hours, contact information, extensions, and facility information using approved directories and resources.
  • Operate and manage multi-line VoIP or PBX telephone systems, including transferring, conferencing, holding, and paging functions.
  • Support after-hours, overnight, weekend, and holiday coverage requirements as required by contract operations.
  • Maintain and update telephone directories, extension lists, on-call rosters, and duty officer contact lists.
  • Coordinate with directory administrators to ensure staffing and contact information remains accurate and current.
  • Track call volume, misrouted calls, and directory errors for operational reporting and continuous improvement efforts.
  • Serve as the initial point of contact for emergency calls received through the switchboard and follow established Emergency Action Plan procedures.
  • Initiate authorized paging, overhead announcements, and mass-notification procedures during emergency situations.
  • Notify designated duty officers, Facility Security Officers, emergency responders, and other personnel in accordance with site protocols.
  • Maintain accurate logs and records for emergency, medical, safety, and security-related calls.
  • Provide backup receptionist or visitor support functions when assigned.
  • Maintain confidentiality of caller information and internal directory information.
  • Comply with all site security requirements, telecommunications policies, customer rules, and company standards of conduct.
  • Report suspicious calls, bomb threats, harassment concerns, adverse information, or security incidents in accordance with site procedures and federal guidance.
  • Perform other related duties as assigned to support communications and facility operations.

KNOWLEDGE & EXPERIENCE
 
  • Employment is contingent upon obtaining and maintaining a favorable Tier 1 background investigation (SF 85) and HSPD-12 Personnel Identity Verification (PIV) or Common Access Card (CAC) credential and enrollment in the Continuous Vetting (CV) program.
  • High school diploma or equivalent required.
  • Minimum one year of experience operating a multi-line telephone system, reception desk, call center console, or similar communications position.
  • Strong customer-service skills with a professional, courteous, and articulate speaking voice.
  • Ability to type at least 30 words per minute and navigate directories and software systems while actively handling calls.
  • Basic proficiency with Microsoft Outlook, Microsoft Teams, and web-based directory applications.
  • Ability to remain calm and follow procedures during high-volume or emergency call situations.
  • Familiarity with VoIP, PBX, Cisco, Avaya, Teams Calling, or similar communications systems is preferred.
  • Experience supporting a federal facility, military installation, courthouse, healthcare facility, or government agency is preferred.
  • Must be a U.S. citizen; work sponsorship is not available due to federal security restrictions.

MACHINES & EQUIPMENT
The incumbent must be able to effectively operate multi-line telephone consoles, PBX or VoIP communication systems, headsets, paging systems, directory applications, computers, printers, scanners, and other office equipment required to perform assigned duties. The position may also utilize emergency notification systems, call-logging software, and facility communication platforms.
PHYSICAL REQUIREMENTS
Must be able to lift and carry up to 20 pounds.
Must be able to sit for extended periods while operating a switchboard console, answering calls, wearing a headset, and utilizing computer systems. Frequent keyboard use, telephone communication, and console operation are required.
WORKING CONDITIONS
The incumbent works in a remote, telework, hybrid, or office environment that is not substantially exposed to adverse environmental conditions such as heat, cold, or extreme noise. Routine periods of computer use, data entry, record review, case processing, and telephone communication are required.
The position may support fluctuating workloads, expedited requests, changing investigative requirements, and future technology implementations as operational needs require.
The incumbent works in a standard office, communications center, reception area, or federal facility environment.
The position may require shift work, including evenings, nights, weekends, and holidays, depending on contract coverage requirements.
Security, privacy, emergency response, workplace safety, and telecommunications training will be provided as part of this role. Employees are expected to comply with all contract security requirements, credentialing requirements, and facility access requirements.
The above statements are intended to describe the general nature of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
Principle Choice Solutions is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, parental status, national origin, disability, genetic information, political affiliation, protected veteran status, sexual orientation, gender identity or expression, or any other non-merit-based factors or characteristic protected by federal, state, or local laws.
 

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