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Hospital Switchboard Operator Jobs in Georgia (NOW HIRING)

Alan B. Miller Medical Center

RECEPTIONIST-PRN

Atlanta, GA · On-site

$15.25 - $20/hr

Behavioral Health (Hospital) Receptionist / Switchboard Operator The Behavioral Health (Hospital) Receptionist / Switchboard Operator (PBX) is needed to work PRN (On-Call) on weekends and some ...

Universal Health Services

RECEPTIONIST-PRN

Atlanta, GA · On-site

$15.25 - $20/hr

Responsibilities T he Behavioral Health (Hospital) Receptionist / Switchboard Operator (PBX ) is needed to work PRN (On-Call) on weekends and some evenings during the week at the front desk of our ...

UHS

RECEPTIONIST-PRN

Atlanta, GA · On-site

$15.50 - $20.25/hr

Responsibilities T he Behavioral Health (Hospital) Receptionist / Switchboard Operator (PBX ) is needed to work PRN (On-Call) on weekends and some evenings during the week at the front desk of our ...

UHS

RECEPTIONIST-PRN

Atlanta, GA

$15.50 - $20.25/hr

Responsibilities T he Behavioral Health (Hospital) Receptionist / Switchboard Operator (PBX ) is needed to work PRN (On-Call) on weekends and some evenings during the week at the front desk of our ...

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Hospital Switchboard Operator information

See Georgia salary details

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$14

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How much do hospital switchboard operator jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for hospital switchboard operator in Georgia is $14.14, according to ZipRecruiter salary data. Most workers in this role earn between $12.16 and $15.43 per hour, depending on experience, location, and employer.

What is a hospital switchboard operator?

Hospital switchboard operators are professionals who manage incoming and outgoing telephone calls within a hospital. They are responsible for connecting calls to the appropriate departments or personnel, paging staff, handling emergency codes, and providing information to callers. Operators play a crucial role in ensuring efficient communication, especially during emergencies, and often serve as the first point of contact for patients, families, and medical staff. Their work helps maintain smooth operations and can be vital in urgent situations.

What are the key skills and qualifications needed to thrive as a hospital switchboard operator?

To thrive as a Hospital Switchboard Operator, you need strong communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with telephone switchboard systems, paging software, and basic computer applications is typically required. Excellent customer service, problem-solving abilities, and the capacity to remain calm under pressure are essential soft skills. These skills ensure efficient call management, accurate message delivery, and effective coordination in a hospital’s fast-paced environment.

What are some common challenges faced by hospital switchboard operators and how can they be managed?

Hospital switchboard operators often handle a high volume of calls, including emergency situations, which requires them to stay calm under pressure and prioritize effectively. They must quickly connect callers to the appropriate departments or personnel while maintaining confidentiality and professionalism. Managing multiple tasks simultaneously and adapting to rapidly changing situations are key, and operators typically receive training and support from their team to help manage these challenges effectively.

What is the difference between Hospital Switchboard Operator vs Medical Receptionist?

AspectHospital Switchboard OperatorMedical Receptionist
CredentialsNone mandatory, communication skills preferredHigh school diploma, medical office training often preferred
Work EnvironmentHospital or healthcare facility front deskMedical office, clinic, or hospital reception area
Primary DutiesAnswering calls, routing calls, emergency communicationScheduling appointments, patient check-in, administrative tasks

The Hospital Switchboard Operator primarily manages communication within the hospital, focusing on call routing and emergency communication. In contrast, the Medical Receptionist handles patient interactions, scheduling, and administrative duties. Both roles are essential in healthcare settings but serve different functions related to communication and patient management.

Is it hard to be a hospital switchboard operator?

Hospital switchboard operators need strong communication skills, the ability to multitask, and familiarity with phone systems and hospital protocols. The job can be demanding due to the need for quick responses and handling multiple calls, but it generally requires on-the-job training and attention to detail.

What are popular job titles related to Hospital Switchboard Operator jobs in Georgia?

For Hospital Switchboard Operator jobs in Georgia, the most frequently searched job titles are:

What job categories do people searching Hospital Switchboard Operator jobs in Georgia look for?

The top searched job categories for Hospital Switchboard Operator jobs in Georgia are:

What cities in Georgia are hiring for Hospital Switchboard Operator jobs?

Cities in Georgia with the most Hospital Switchboard Operator job openings:

Hospital Switchboard Operator jobs near you
Infographic showing various Hospital Switchboard Operator job openings in Georgia as of August 2026, with employment types broken down into 50% Full Time, and 50% Part Time. Highlights an 100% In-person job distribution, with an average salary of $29,419 per year, or $14.1 per hour.

SWITCHBOARD OPERATOR - Union General Hospital - Full Time

Union General Hospital

Blairsville, GA • On-site

$13.25 - $16.75/hr

Full-time

Posted 6 days ago

Union General Health System rating

6.3

Company rating: 6.3 out of 10

Based on 22 frontline employees who took The Breakroom Quiz

Job description

Switchboard Operator

Position Summary:

The Switchboard Operator is responsible for resolving self-pay accounts while maintaining strong relations with patients and guarantors. Under the direct supervision of the Patient Accounts Supervisor, this individual utilizes their switchboard knowledge and excellent customer service skills to effectively help in directing patients to the appropriate resources and providing any information, thereby promoting patient satisfaction for our organization.

Principal Duties and Responsibilities:

  • Handles and manages communications (telephone, email, interpersonal) with patients for the entire organization by directing their phone calls accordingly.
  • Receives patient payments; balances payments at the end of every shift.
  • Provides exceptional customer service that aims to improve patient and/or guarantor relations and contribute to a positive work environment.
  • Negotiates full payment from patients and helps them set up a payment arrangement per our policy.
  • Reviews and provides patients with total balances owed.
  • Manages and maintains appropriate phone numbers for agencies, extensions and any other numbers necessary.
  • Updates patient demographics when necessary; directs patients to the appropriate resources.
  • Other job duties as assigned.

The above statements reflect the general duties considered necessary to describe the principal functions of the job as identified and should not be considered a detailed description of all the work requirements that may be inherent to the position.

Knowledge, Skills and Abilities:

  • Knowledge of the following:
    1. Revenue Cycle workflow
    2. EHR (Electronic Health Record) software systems.
    3. Medical Terminology
    4. Hospital and processional billing processes
    5. Accounts Receivable
  • Exceptional customer service.
  • Proficiency in examining documents for accuracy and completeness.
  • Exceptional organizational skills.
  • Ability to work both independently and within a team.
  • Ability to multitask and manage time effectively.
  • Excellent communication skills.

What Union General Health System employees say

Pay

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