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Pbx Technician Jobs (NOW HIRING)

Triage Partners LLC

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PBX Techs - Major Texas Project

Dallas, TX · On-site

$77 - $115/hr

Triage Partners is building an experienced team of PBX Technicians for a large-scale work contingency project throughout Texas. If you're a skilled PBX tech that enjoys project work and ready to ...

Alaska Communications

Central Office Technician

Juneau, AK · On-site

$45.31 - $51.03/hr

Examples of Job Duties PBX Technician Provide customer service, troubleshooting, educate customers on available ACS products and services, provision and de-provision products and services. Answer ...

J&J Ventures

PBX Operator/Dispatch

Las Vegas, NV · On-site

Responsible for answering calls, dispatching Slot Technicians, and maintaining the Dispatch ... PBX department and all other departments as it relates to your ability to complete the tasks ...

J&J Ventures

PBX Operator/Dispatch

Reno, NV · On-site

Responsible for answering calls, dispatching Slot Technicians, and maintaining the Dispatch ... PBX department and all other departments as it relates to your ability to complete the tasks ...

PM2CM

Low Voltage Technicians

Riverside, CA · On-site

$21.75 - $29.50/hr

Surveys old Public Address (PA) or PBX/Telephone systems. Repairs broken or defective equipment ... BICSI Technician Certification (TECH), Cisco Certified Technician (CCT), Certified Valcom PA

PM2CM

Low Voltage Technicians

Riverside, CA · On-site

$21.75 - $29.50/hr

Surveys old Public Address (PA) or PBX/Telephone systems. Repairs broken or defective equipment ... BICSI Technician Certification (TECH), Cisco Certified Technician (CCT), Certified Valcom PA

PM2CM

Low Voltage Technicians

Riverside, CA

$21.75 - $29.50/hr

Surveys old Public Address (PA) or PBX/Telephone systems. Repairs broken or defective equipment ... BICSI Technician Certification (TECH), Cisco Certified Technician (CCT), Certified Valcom PA

PM2CM

Low Voltage Techicians

Riverside, CA · On-site

$21.75 - $29.50/hr

Surveys old Public Address (PA) or PBX/Telephone systems. Repairs broken or defective equipment ... BICSI Technician Certification (TECH), Cisco Certified Technician (CCT), Certified Valcom PA

PM2CM

Low Voltage Techicians

Riverside, CA

$21.75 - $29.50/hr

Surveys old Public Address (PA) or PBX/Telephone systems. Repairs broken or defective equipment ... BICSI Technician Certification (TECH), Cisco Certified Technician (CCT), Certified Valcom PA

PM2CM

Low Voltage Techicians

Riverside, CA · On-site

$21.75 - $29.50/hr

Surveys old Public Address (PA) or PBX/Telephone systems. Repairs broken or defective equipment ... BICSI Technician Certification (TECH), Cisco Certified Technician (CCT), Certified Valcom PA

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Pbx Technician information

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How much do pbx technician jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for pbx technician in the United States is $30.13, according to ZipRecruiter salary data. Most workers in this role earn between $25.00 and $34.62 per hour, depending on experience, location, and employer.

What are some common challenges a PBX Technician faces when maintaining and upgrading phone systems in a modern office environment?

PBX Technicians often encounter challenges such as integrating legacy phone systems with newer VoIP technologies, ensuring minimal downtime during system upgrades, and troubleshooting connectivity issues that can arise due to network changes. Additionally, they must maintain clear documentation and work closely with IT teams to address security vulnerabilities and user training needs. Being adaptable and proactive helps PBX Technicians manage these challenges effectively, ensuring reliable communication for the organization.

What are the key skills and qualifications needed to thrive as a PBX Technician, and why are they important?

To thrive as a PBX Technician, you need a solid understanding of telecommunication systems, voice/data networking, and typically a technical diploma or certifications like CompTIA Network+ or Cisco CCNA. Familiarity with PBX platforms (such as Avaya, Cisco, or Mitel), VoIP protocols, and troubleshooting tools is essential. Strong problem-solving abilities, attention to detail, and effective communication skills help technicians resolve issues efficiently and interact with clients or team members. These skills and qualifications are crucial for ensuring reliable business communications and minimizing downtime.

What Does a PBX Technician Do?

The responsibilities of a private-branch exchange (PBX) technician include the installation, programming, repair, and maintenance of voice and computing products, such as VoIP PBX systems, for a business. You configure the voice server, install and configure the correct VoIP software, and troubleshoot code as needed. You are also expected to troubleshoot hardware, software, and system problems using testing gear and other tools to ensure equipment is running correctly. You perform any modifications, moves, and adds requested by the client, and complete documentation such as updating and closing service tickets. Other duties include interacting with customers directly to resolve issues and advise on special requirements, upgrades, and needed maintenance. Some positions require offering support to data technicians.

What are PBX Technicians?

PBX Technicians are professionals who install, maintain, and repair Private Branch Exchange (PBX) telephone systems for organizations. They are responsible for ensuring that internal and external communications run smoothly by managing phone lines, extensions, voicemail, and related network equipment. PBX Technicians diagnose technical issues, perform system upgrades, and may also provide user training on the phone system. Their work is crucial for businesses that rely on efficient and reliable telecommunications.

What is the difference between Pbx Technician vs Network Technician?

AspectPbx TechnicianNetwork Technician
CertificationsAVIXA, Cisco CCNA (optional)CompTIA Network+, Cisco CCNA
Work EnvironmentTelecom and business communication systemsIT networks and infrastructure
Industry UsageTelecommunications, corporate communication systemsIT, networking, data centers

The Pbx Technician primarily focuses on installing, maintaining, and repairing private branch exchange systems used for business communication. In contrast, the Network Technician handles broader network infrastructure, including LAN/WAN setups and network security. While both roles require networking knowledge and certifications like Cisco CCNA, Pbx Technicians specialize in telephony systems, making their work environment more telecom-centric. Understanding these differences helps employers and job seekers identify the right role based on skills and industry focus.

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Pbx Technician jobs near you
Infographic showing various Pbx Technician job openings in the United States as of July 2026, with employment types broken down into 100% Full Time. Highlights an 80% In-person, and 20% Remote job distribution, with an average salary of $62,666 per year, or $30.1 per hour.

Private Branch Exchange (PBX) Technician

Bowhead

Everett, WA

$36.44/hr

Full-time

Posted 11 days ago

Job description

Overview

Private Branch Exchange (PBX) Technician (PSTS-2026-):

 

Bowhead seeks a Private Branch Exchange (PBX) Technician to provide Base Telecom Support at the Everett, WA. The Private Branch Exchange (PBX) Technician effort will provide telecommunications operations and maintenance (O&M). This position will require both in office and infield experience and duties. 

ON job and verification training is offered for all full time Bowhead employees after 30 days of employment. 

Responsibilities

Job duties include but are not limited to: 

  • Operate and maintain government-owned telephony switches (PBX), including:
    • Avaya Systems CM4.0
  • Perform:
    • Troubleshooting and repair of switch issues
    • Software updates and patching
    • Installation and configuration of switch hardware
    • Daily operation monitoring
    • Support for voicemail systems and IPE (Remote Intelligent Peripheral Equipment)
  • Utilize company vehicle to travel to remote locations weekly.
  • Ensure switch systems remain fully operational and compliant with DoD/Navy standards.
  • Other duties as assigned.
Qualifications
  • Education
      • Associate's degree or higher in IT or Cybersecurity (preferred)
      • High school diploma or equivalent required.
    • Years of experience
      • 2 years of relevant experience required.
      • 5 years relevant experience is preferred.
      • Prior experience within DoD networks highly preferred.
    • Required skills or certifications
      • IAT Level II (per DoD 8570.01-M)
        • COMPTIA Security+
          • Certification reimbursement will be offered after 30 days of employment
    • Preferred skills or certifications:  
      • Avaya Certified Support Specialist (ACSS) or equivalent
      • Nortel Meridian System Administration or equivalent
      • Cisco Certified Network Associate (CCNA)
      • Red Hat Certified System Administrator (RHCSA)
      • Microsoft Certified Solutions Associate (MCSA) or equivalent
    • Key System experience sought:
      • Mitel
      • Panasonic
      • NEC
    • Intermediate to advanced level skills in Microsoft Office software suite - Word, Excel, Outlook, PowerPoint
    • Ability to communicate effectively with all levels of employees and outside contacts

Targeted pay range is $36.44/hr- 45.00/hr based on interview and experience. 

Physical Demands:

  • Must be able to lift up to 50 pounds
  • Must be able to stand and walk for prolonged amounts of time
  • Must be able to twist, bend and squat periodically

 SECURITY CLEARANCE REQUIREMENTS: Must be able to obtain and maintain a security clearance at the Secret level.  US Citizenship is a requirement for Secret clearance at this location.

Employment Type: FULL_TIME

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