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Telephone Technician Jobs (NOW HIRING)

SMS DATA PRODUCTS GROUP, INC

$33K - $33K/yr

SMS is looking for a Telephone Systems ISP Technician on the Kirtland AFB C4 Contract in Albuquerque, New Mexico. The Inside Plant Technician is responsible for the operation, maintenance and ...

SMS DATA PRODUCTS GROUP, INC

$33K - $33K/yr

SMS is looking for a Telephone Systems ISP Technician on the Kirtland AFB C4 Contract in Albuquerque, New Mexico. The Inside Plant Technician is responsible for the operation, maintenance and ...

MANTECH

Phone Technician

Chantilly, VA · On-site

$38K - $39K/yr

MANTECH  seeks a motivated, career and customer-oriented Phone Technician to join our team in ... Support all facets of telephone installation, maintenance, and hardware troubleshooting a variety ...

MANTECH

Phone Technician

Mclean, VA · On-site

$38K - $38K/yr

MANTECH  seeks a motivated, career and customer-oriented Phone Technician to join our team in ... Support all facets of telephone installation, maintenance, and hardware troubleshooting a variety ...

MANTECH

Phone Technician

Chantilly, VA · On-site

$38K - $39K/yr

MANTECH  seeks a motivated, career and customer-oriented Phone Technician to join our team in ... Support all facets of telephone installation, maintenance, and hardware troubleshooting a variety ...

MANTECH

Phone Technician

Mclean, VA · On-site

$38K - $38K/yr

MANTECH  seeks a motivated, career and customer-oriented Phone Technician to join our team in ... Support all facets of telephone installation, maintenance, and hardware troubleshooting a variety ...

ManTech

Phone Technician

Chantilly, VA

$97K - $161K/yr

  • Medical

  • Life

  • Retirement

  • PTO

MANTECH seeks a motivated, career and customer-oriented Phone Technician to join our team in ... Support all facets of telephone installation, maintenance, and hardware troubleshooting a variety ...

ManTech

Phone Technician

Mclean, VA

$75K - $125K/yr

  • Medical

  • Life

  • Retirement

  • PTO

MANTECH seeks a motivated, career and customer-oriented Phone Technician to join our team in McLean ... Support all facets of telephone installation, maintenance, and hardware troubleshooting a variety ...

ManTech International

Phone Technician

Chantilly, VA · On-site

$97K - $161K/yr

  • Medical

  • Life

  • Retirement

  • PTO

MANTECH seeks a motivated, career and customer-oriented Phone Technician to join our team in ... Support all facets of telephone installation, maintenance, and hardware troubleshooting a variety ...

ManTech International

Phone Technician

Mclean, VA · On-site

$75K - $125K/yr

  • Medical

  • Life

  • Retirement

  • PTO

MANTECH seeks a motivated, career and customer-oriented Phone Technician to join our team in McLean ... Support all facets of telephone installation, maintenance, and hardware troubleshooting a variety ...

Innovation At Work

Call Center Representative

New Orleans, LA · On-site

$14.75 - $18.50/hr

Immediately notify telephone technician or other appropriate authorities of emergency outages or troubles, i.e., telephones located in critical areas, multiple telephone failure in one location, or ...

Innovation At Work

Call Center Representative

New Orleans, LA · On-site

$15.25 - $19.25/hr

Immediately notify telephone technician or other appropriate authorities of emergency outages or troubles, i.e., telephones located in critical areas, multiple telephone failure in one location, or ...

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Telephone Technician information

See salary details

$11K

$39K

How much do telephone technician jobs pay per year?

As of Aug 14, 2026, the average yearly pay for telephone technician in the United States is $37,997.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,500.00 and $38,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a telephone technician, and why are they important?

To thrive as a Telephone Technician, you need a solid understanding of telecommunications systems, wiring, and troubleshooting, usually supported by a high school diploma or technical certification. Familiarity with tools like punch-down blocks, test phones, cable testers, and knowledge of systems such as VoIP and PBX is typically required. Strong problem-solving abilities, attention to detail, and effective communication skills help technicians diagnose issues and interact with clients. These skills ensure reliable installation, maintenance, and repair of telephone systems, which are critical for uninterrupted communication in businesses and homes.

What is the difference between Telephone Technician vs Network Technician?

AspectTelephone TechnicianNetwork Technician
CertificationsFCC licenses, basic telecom certificationsCompTIA Network+, Cisco CCNA
Work EnvironmentTelecom companies, service providers, customer sitesIT departments, data centers, client networks
Job FocusInstalling, repairing, maintaining telephone systemsConfiguring, troubleshooting computer networks
Industry UsageTelecommunications industryInformation technology and networking industry

While both roles involve technical skills and working with communication systems, Telephone Technicians primarily focus on telephone systems and wiring, whereas Network Technicians handle computer networks and data communication infrastructure. The choice depends on your interest in telecom versus IT networking.

What are some of the common challenges telephone technicians face when working on-site at customer locations?

Telephone Technicians often encounter challenges such as diagnosing complex wiring issues in older buildings, working in tight or awkward spaces, and managing unexpected disruptions to service during installation or repair. Clear communication with customers and coordination with other IT or facilities staff is essential to minimize downtime and ensure safety. Flexibility and strong problem-solving skills are key, as every site may present unique technical or logistical obstacles.

What is a telephone technician?

Telephone Technicians are professionals who install, maintain, and repair telephone systems and related equipment in homes, businesses, and other organizations. They work with both traditional landline systems and modern digital or VoIP phone networks. Their responsibilities often include running lines, diagnosing technical issues, configuring phone systems, and ensuring clear and reliable communication services. Telephone Technicians may also assist with network cabling and collaborate with IT teams to integrate phone systems with computer networks.
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What states have the most Telephone Technician jobs?

States with the most job openings for Telephone Technician jobs include:

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Telephone Technician jobs near you
Infographic showing various Telephone Technician job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 11% Part Time, 3% Contract, and 1% Nights. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $37,997 per year, or $18.3 per hour.

Telephone Systems ISP Technician

SMS DATA PRODUCTS GROUP, INC

On-site

$33K - $33K/yr

Full-time

Re-posted 19 days ago

Job description

SMS is looking for a Telephone Systems ISP Technician on the Kirtland AFB C4 Contract in Albuquerque, New Mexico. The Inside Plant Technician is responsible for the operation, maintenance and performance of telephone equipment and ancillary system. The job requires sitting for extended periods, occasional heavy lifting, and travel to remote sites and customer sites around the installation, as well as an IAT I certification (CompTIA A+ or Net+) and a valid driver's license with a good driving record.

Since 1976, SMS has specialized in modernizing legacy IT and sustaining complex enterprise environments for federal agencies. With the goal of building long-term partnerships with our customers, we invest in our employees by providing the training, tools, and support they need to keep critical missions operational, improve performance, and reduce risk. SMS is headquartered in McLean, Virginia, with offices and on-site operations at customer locations throughout the United States. For additional information on SMS, visit www.sms.com.

Submit your resume today!

Job Responsibilities

  • Responsible for the operation, maintenance and performance of telephone equipment and ancillary systems, including but not limited to Telephone Helpdesk, Cisco Call Manager, Nortel MSL-100 telephone switch, Callegra Voice Mail System, VESTA E911, Telecommunications Management System (TMS), and other related services.
  • Handles phone calls for telephone support and repair
  • Completes all work orders for moves, adds, and changes of telephone services.
  • Maintains detailed maintenance records and installation activities for equipment throughout Kirtland AFB.
  • Coordinates with the customer on specific requirements, and where necessary and appropriate coordinates with other contractors.

Required Qualifications

  • Knowledge in telecommunications systems and practices to include VoIP concepts.
  • Strong customer service skills, communication skills and task management skills
  • Must have the ability to understand and carry out oral and written instructions, meet with the customer tactfully and courteously, and establish and maintain cooperative and effective working relationships with customers and coworkers.
  • Understanding of proper safety practices, procedures, and regulations applicable to working in a telephone switch environment
  • Experience with the tools and test equipment required for the installation and maintenance of telephone and data network services.
  • Strong computer skills to include Microsoft Windows and Office products.
  • Applicant must possess refined critical thinking skills, should be a self-starter, and possess the ability to direct the activities of other team members.
  • Applicant must be diplomatic, capable of shifting focus as required, adaptive to a dynamic environment, dependable and reliable.
  • Ability to meet physical requirements of the position such as standing, bending, and lifting for duration of the duty day
  • Valid New Mexico Driver’s License Required
  • This position may require occasional after-hours call-ins for emergency response. Employees in this role must provide a personal cell phone number for contact purposes.
  • CompTIA A+ or Network+ certification required.
  • Requires an active DOD SECRET security clearance.

Desired Qualifications

  • Telephone Journeyman License JS7 – New Mexico Preferred
  • BICSI Installer 1 or 2 preferred

SMS is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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