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Switchboard Operator Jobs in Atlanta, GA (NOW HIRING)

Innovation At Work

Call Center Representative

Decatur, GA · On-site

$15.50 - $19.50/hr

Switchboard Operator Essential Duties & Responsibilities (included but not limited to): The candidate shall possess the ability to operate a switchboard with speed and accuracy. Ability to supervise ...

Piedmont Healthcare Inc.

PBX Operator

Conyers, GA · On-site

Operates multiple-call telephone switchboard system; provides routine information as needed and routes calls to appropriate person or location. Operates facility-wide paging system. Responds to codes ...

New

UHS

RECEPTIONIST-PRN

Atlanta, GA

$15.50 - $20.25/hr

Responsibilities T he Behavioral Health (Hospital) Receptionist / Switchboard Operator (PBX ) is needed to work PRN (On-Call) on weekends and some evenings during the week at the front desk of our ...

Universal Health Services

RECEPTIONIST-PRN

Atlanta, GA · On-site

$15.25 - $20/hr

Responsibilities T he Behavioral Health (Hospital) Receptionist / Switchboard Operator (PBX ) is needed to work PRN (On-Call) on weekends and some evenings during the week at the front desk of our ...

UHS

RECEPTIONIST-PRN

Atlanta, GA · On-site

$15.50 - $20.25/hr

Responsibilities T he Behavioral Health (Hospital) Receptionist / Switchboard Operator (PBX ) is needed to work PRN (On-Call) on weekends and some evenings during the week at the front desk of our ...

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Switchboard Operator information

See Atlanta, GA salary details

$8

$15

$23

How much do switchboard operator jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for switchboard operator in Atlanta, GA is $15.92, according to ZipRecruiter salary data. Most workers in this role earn between $13.70 and $17.36 per hour, depending on experience, location, and employer.

What does a switchboard operator do?

A switchboard operator answers the phone and directs calls at an organization. They are often trained to answer general, company-related questions from incoming callers. Switchboard operators are usually the first point of contact at a sizable corporation and are expected to transfer calls to the appropriate department or individual in a polite and timely manner. A switchboard operator’s primary job description consists of answering and transferring calls, though they may have many other job duties as well. They are trusted with numerous phone lines and extensions and are instructed to keep a detailed record of all incoming and transferred call information. Switchboard operators may be called upon to perform clerical and administrative tasks or even receptionist duties, such as checking in clients for appointments. In hospital settings, switchboard operators are required to learn the use of pager systems to alert doctors of incoming messages. They may also be asked to register patients into facility rooms before an examination. In some cases, switchboard operators are even required to act as emergency first responders and direct urgent medical or safety-related calls to the appropriate party.

What does a switchboard operator do?

A Switchboard Operator is responsible for managing incoming and outgoing calls in an organization, often using a telephone switchboard or computer system. They answer calls, direct them to the appropriate departments or individuals, and may also take messages, provide information, or handle basic customer service inquiries. Switchboard Operators play a key role in ensuring effective communication within businesses, hospitals, hotels, or other institutions. Strong communication skills and the ability to multitask are essential for this position.

What are the key skills and qualifications needed to thrive as a switchboard operator, and why are they important?

To thrive as a Switchboard Operator, you need excellent verbal communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with multi-line phone systems, call routing software, and office communication tools is typically required. Strong interpersonal skills, patience, and the ability to remain calm under pressure help operators manage high call volumes and diverse inquiries. These abilities ensure efficient communication flow and a positive experience for callers and staff.

What are some common challenges faced by switchboard operators and how can they be managed effectively?

Switchboard operators often manage a high volume of calls and must handle multiple tasks simultaneously, such as transferring calls, taking messages, and providing information. One common challenge is maintaining focus and composure during busy periods or when dealing with difficult callers. Effective time management, strong communication skills, and familiarity with the organization's directory can help operators respond efficiently. Additionally, teamwork and clear protocols ensure smooth coordination with other departments, making the role more manageable and rewarding.

What is the difference between Switchboard Operator vs Receptionist?

AspectSwitchboard OperatorReceptionist
CredentialsMinimal; often basic communication skillsMinimal; often basic communication skills
Work EnvironmentCall centers, hotels, hospitalsOffice front desks, corporate buildings, clinics
Employer & IndustryTelecommunications, hospitality, healthcareCorporate, healthcare, hospitality

While both roles involve communication and customer service, a Switchboard Operator primarily manages incoming calls and directs them within organizations like hospitals or hotels. A Receptionist handles visitor interactions, administrative tasks, and front desk duties. The roles overlap in communication skills but differ in focus and responsibilities.

Do switchboard operators still exist?

Switchboard operators are now rare and mostly obsolete due to advances in automated telephone systems and digital communication technology. Some may still work in specialized or historical settings, but the role has largely been replaced by automated call routing and modern telephony systems.
More about Switchboard Operator jobs

What are the most commonly searched types of Switchboard Operator jobs in Atlanta, GA?

The most popular types of Switchboard Operator jobs in Atlanta, GA are:

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For Switchboard Operator jobs in Atlanta, GA, the most frequently searched job titles are:

What job categories do people searching Switchboard Operator jobs in Atlanta, GA look for?

The top searched job categories for Switchboard Operator jobs in Atlanta, GA are:

What cities near Atlanta, GA are hiring for Switchboard Operator jobs?

Cities near Atlanta, GA with the most Switchboard Operator job openings:

Switchboard Operator jobs near you
Infographic showing various Switchboard Operator job openings in Atlanta, GA as of August 2026, with employment types broken down into 50% Full Time, and 50% Temporary. Highlights an 100% In-person job distribution, with an average salary of $33,106 per year, or $15.9 per hour.

Front Desk Receptionist & Switchboard Operator Part Time

Cobb County School District

Marietta, GA • On-site

$13.50 - $17.50/hr

Other

Posted 9 days ago

Cobb County School District rating

8.0

Company rating: 8.0 out of 10

Based on 30 frontline employees who took The Breakroom Quiz

112th of 638 rated elementary and secondary schools

Job description

Classified - Position - Secretarial/Office Support - Receptionist/Administrative Assistant
Job Number 2400135316
Start Date 08/28/2026
Open Date 08/17/2026
Closing Date 10/01/2026
POSITION TITLE: Front Desk Receptionist & Switchboard Operator
JOB CODE: 474E
DIVISION: Strategy and Accountability
SALARY SCHEDULE: Office Clerical-Technician Annual
DEPARTMENT: Content and Marketing
WORK DAYS: 238
REPORTS TO: Director, Content and Marketing
PAY GRADE: Rank IV (NC04)
FLSA: Non-Exempt
PAY FREQUENCY: Monthly
PRIMARY FUNCTION: Operates the switchboard and serves as a receptionist for the Central Office.
REQUIREMENTS:
1. Educational Level: High School Diploma or GED required
2. Certification/License Required: None
3. Experience: 1-2 years of routine clerical experience
4. Physical Activities: Routine physical activities that are required to fulfill job responsibilities
5. Knowledge, Skills, & Abilities: Written and oral communication; strong public relations and telephone skills;
basic knowledge of MS Office, Windows, and web browsers.
The Board of Education and the Superintendent may accept alternatives to some of the above requirements.
ESSENTIAL DUTIES:
1.
Demonstrates prompt and regular attendance.
2.
Provides the highest level of customer service with a positive attitude while interacting with both internal and external stakeholders.
3.
Uses established guidelines for call handling, operates the switchboard to provide information and/or route calls to appropriate locations.
4.
Greets, assists and announces visitors. Implements visitor sign-in & sign-out process. Issues, retrieves and accounts for visitor badges.
5.
Maintains a professional work space which reflects positively on the District in the presence of stakeholders.
6.
Manages the AI Phone to allow access to employee lot.
7.
Accesses and navigates CCSD website to provide information as needed to both internal and external stakeholders.
8.
Assists Communications Department Secretary as needed.
9.
Reports to the Director of Content & Marketing in the Communications Office
10.
Performs other duties as assigned by appropriate administrator.
Shift Type Part-Time
Shift Start 2:00 PM
Shift End 5:00 PM
Job Category Clerical

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