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Switchboard Operator Jobs in Fort Wayne, IN (NOW HIRING)

Dupont Hospital

Switchboard Operator PT

Fort Wayne, IN · On-site

$14.75 - $18.75/hr

Job Summary The Switchboard Operator is responsible for managing incoming and outgoing calls, providing routine information, and dispatching calls to the appropriate departments, personnel, or ...

Gebhart Holdings

Operator

Huntington, IN · On-site

$20/hr

The Operator position is a 12 hour rotating shift, with a schedule of work 3, off 2, work 2 and off 3. Hours are either 8am to 8pm or 8pm to 8am. This is a physically demanding position that requires ...

Gebhart Holdings

Operator

Huntington, IN · On-site

$20/hr

The Operator position is a 12 hour rotating shift, with a schedule of work 3, off 2, work 2 and off 3. Hours are either 8am to 8pm or 8pm to 8am. This is a physically demanding position that requires ...

Sotera Health

Operator

Columbia City, IN · On-site

$16 - $21/hr

Reporting to the Shift Supervisor or Process Supervisor, the Operator is responsible for coordinating all activities on the conveyor by organizing the work orders at the load and unload stations.

Sotera Health

Operator

Columbia City, IN · On-site

$16 - $21/hr

Reporting to the Shift Supervisor or Process Supervisor, the Operator is responsible for coordinating all activities on the conveyor by organizing the work orders at the load and unload stations.

Sotera Health

Operator

Columbia City, IN · On-site

$16 - $21/hr

Reporting to the Shift Supervisor or Process Supervisor, the Operator is responsible for coordinating all activities on the conveyor by organizing the work orders at the load and unload stations.

Sotera Health

Operator

Columbia City, IN · On-site

$16 - $21/hr

Reporting to the Shift Supervisor or Process Supervisor, the Operator is responsible for coordinating all activities on the conveyor by organizing the work orders at the load and unload stations.

Bunge

Degumming Operator

Decatur, IN · On-site

$30.42/hr

The Degumming Operator is responsible for safely and accurately operating the degumming process in the Refined Oil Department. Candidates must actively participate in Bunge's Employee Safety Policy ...

Bunge

C Operator

Decatur, IN

$29.75/hr

The C Operator is responsible for safely and accurately loading trucks and rail cars. Employees must actively participate in Bunge's Employee Safety Policy and maintain a safe work environment for ...

Meyer Plastics Inc

Machine Operator

Fort Wayne, IN · On-site

$16.75 - $20/hr

As a Machine Operator, you will be responsible for ensuring that our machines are running efficiently and producing high-quality products. Responsibilities: - Operate and maintain various types of ...

Meyer Plastics Inc

Machine Operator

Fort Wayne, IN

$16.75 - $20/hr

As a Machine Operator, you will be responsible for ensuring that our machines are running efficiently and producing high-quality products. Responsibilities: - Operate and maintain various types of ...

TRUCENT INC

Nightshift Operator

Van Wert, OH · On-site

$18 - $22/hr

We are currently looking for a Night Shift Operator to support Renewable Chemical Plant in Van Wert, Ohio. This person is responsible for the operation of all equipment and all process controls ...

Roembke Mfg & Design Inc

Machine Operator

Ossian, IN · On-site

$17 - $20/hr

The Machine Operator will be responsible for operating and maintaining injection molding machinery used in the production process. This role involves ensuring that machines are running efficiently ...

Meyer Plastics

Machine Operator

Fort Wayne, IN · On-site

$16.75 - $20/hr

As a Machine Operator, you will be responsible for ensuring that our machines are running efficiently and producing high-quality products. Responsibilities: - Operate and maintain various types of ...

TRUCENT INC

Nightshift Operator

Van Wert, OH · On-site

$18 - $22/hr

We are currently looking for a Night Shift Operator to support Renewable Chemical Plant in Van Wert, Ohio. This person is responsible for the operation of all equipment and all process controls ...

Nucor

Operator | 2nd Shift

Saint Joe, IN · On-site

$50/hr

The Forming Operator is responsible for operating boltmakers to manufacture quality bolts and parts, performs set ups, change-overs, and completing machine adjustments using pneumatic tools and jib ...

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Switchboard Operator information

See Fort Wayne, IN salary details

$8

$16

$24

How much do switchboard operator jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for switchboard operator in Fort Wayne, IN is $16.53, according to ZipRecruiter salary data. Most workers in this role earn between $14.23 and $18.03 per hour, depending on experience, location, and employer.

What does a switchboard operator do?

A switchboard operator answers the phone and directs calls at an organization. They are often trained to answer general, company-related questions from incoming callers. Switchboard operators are usually the first point of contact at a sizable corporation and are expected to transfer calls to the appropriate department or individual in a polite and timely manner. A switchboard operator’s primary job description consists of answering and transferring calls, though they may have many other job duties as well. They are trusted with numerous phone lines and extensions and are instructed to keep a detailed record of all incoming and transferred call information. Switchboard operators may be called upon to perform clerical and administrative tasks or even receptionist duties, such as checking in clients for appointments. In hospital settings, switchboard operators are required to learn the use of pager systems to alert doctors of incoming messages. They may also be asked to register patients into facility rooms before an examination. In some cases, switchboard operators are even required to act as emergency first responders and direct urgent medical or safety-related calls to the appropriate party.

What does a switchboard operator do?

A Switchboard Operator is responsible for managing incoming and outgoing calls in an organization, often using a telephone switchboard or computer system. They answer calls, direct them to the appropriate departments or individuals, and may also take messages, provide information, or handle basic customer service inquiries. Switchboard Operators play a key role in ensuring effective communication within businesses, hospitals, hotels, or other institutions. Strong communication skills and the ability to multitask are essential for this position.

What are the key skills and qualifications needed to thrive as a switchboard operator, and why are they important?

To thrive as a Switchboard Operator, you need excellent verbal communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with multi-line phone systems, call routing software, and office communication tools is typically required. Strong interpersonal skills, patience, and the ability to remain calm under pressure help operators manage high call volumes and diverse inquiries. These abilities ensure efficient communication flow and a positive experience for callers and staff.

What are some common challenges faced by switchboard operators and how can they be managed effectively?

Switchboard operators often manage a high volume of calls and must handle multiple tasks simultaneously, such as transferring calls, taking messages, and providing information. One common challenge is maintaining focus and composure during busy periods or when dealing with difficult callers. Effective time management, strong communication skills, and familiarity with the organization's directory can help operators respond efficiently. Additionally, teamwork and clear protocols ensure smooth coordination with other departments, making the role more manageable and rewarding.

What is the difference between Switchboard Operator vs Receptionist?

AspectSwitchboard OperatorReceptionist
CredentialsMinimal; often basic communication skillsMinimal; often basic communication skills
Work EnvironmentCall centers, hotels, hospitalsOffice front desks, corporate buildings, clinics
Employer & IndustryTelecommunications, hospitality, healthcareCorporate, healthcare, hospitality

While both roles involve communication and customer service, a Switchboard Operator primarily manages incoming calls and directs them within organizations like hospitals or hotels. A Receptionist handles visitor interactions, administrative tasks, and front desk duties. The roles overlap in communication skills but differ in focus and responsibilities.

Do switchboard operators still exist?

Switchboard operators are now rare and mostly obsolete due to advances in automated telephone systems and digital communication technology. Some may still work in specialized or historical settings, but the role has largely been replaced by automated call routing and modern telephony systems.
More about Switchboard Operator jobs

What are the most commonly searched types of Switchboard Operator jobs in Fort Wayne, IN?

The most popular types of Switchboard Operator jobs in Fort Wayne, IN are:

What cities near Fort Wayne, IN are hiring for Switchboard Operator jobs?

Cities near Fort Wayne, IN with the most Switchboard Operator job openings:

Switchboard Operator jobs near you
Infographic showing various Switchboard Operator job openings in Fort Wayne, IN as of August 2026, with employment types broken down into 45% Full Time, 52% Part Time, 2% Contract, and 1% Nights. Highlights an 98% Physical, and 2% Remote job distribution, with an average salary of $34,376 per year, or $16.5 per hour.

Switchboard Operator

Fort Wayne, IN • On-site

Lutheran Hospital of Indiana
Hospitals • 5 - 10K employees

6.5

Company rating: 6.5 out of 10

Based on 40 frontline employees who took The Breakroom Quiz

720th of 1,064 rated hospitals

People enjoy working here

Recommended by students

Respectful managers

Learn more about Lutheran Hospital of Indianaexternal

$14.75 - $18.75/hr

Part-time

Posted 19 days ago

Job description

Job Description Job Summary
The Switchboard Operator is responsible for managing incoming and outgoing calls, providing routine information, and dispatching calls to the appropriate departments, personnel, or providers in a professional and courteous manner. This role also handles paging requests, assists with emergency communications, and ensures accurate and timely information delivery to patients, staff, providers, and external customers.
Essential Functions
  • Answers all incoming calls promptly, greeting callers professionally and courteously, and routes them to the appropriate department or individual based on evaluation of the caller's needs.
  • Carries out paging procedures for employees, providers, rapid response teams, and other essential personnel, including during emergency or disaster situations.
  • Acts as an information hub by providing accurate assistance to patients, employees, and external customers.
  • Transfers calls accurately to the proper extension, ensuring seamless communication for customers and staff.
  • Coordinates communication for emergency codes and disasters, ensuring timely notifications to on-call and rapid response staff as needed.
  • Screens and verifies demographic information, corrects errors as needed, and organizes paperwork accurately, including inpatient documentation for the Business Office.
  • Provides instructions to patients for accessing external operators for long-distance calls and assists with any other general inquiries.
  • Maintains detailed records of all pages, notifications, and calls as required by facility protocols.
  • Performs other duties as assigned.
  • Maintains regular and reliable attendance.
  • Complies with all policies and standards.
Qualifications
  • 0-2 years of experience in customer service, call center, or healthcare setting required
  • 1-2 years of switchboard experience preferred
Knowledge, Skills and Abilities
  • Proficient in operating switchboard or telecommunications equipment.
  • Excellent verbal communication and customer service skills.
  • Ability to manage high call volumes in a calm and professional manner.
  • Strong organizational skills with attention to detail.
  • Capable of handling emergency communication processes effectively.
  • Knowledge of hospital policies, codes, and procedures is a plus.
Lutheran Hospital logo

About Lutheran Hospital

Sourced by ZipRecruiter

Lutheran Hospital, based in Fort Wayne, Indiana, US, operates in the healthcare industry providing wide-ranging medical services to the community. Its official website can be found at lutheranhospital.com. Lutheran Hospital has a rich legacy of addressing the region's healthcare needs since its founding. The hospital is committed to delivering quality care and services across various departments such as emergency medicine, surgical services, cardiology, oncology, orthopedics, neurosciences, and women's health. An important aspect of their mission is to enhance the health status of the people they serve, delivered in a way which upholds their values of compassion, quality, justice, stewardship, and respect.

Industry

Hospitals

Company size

5,001 - 10,000 Employees

Headquarters location

Fort Wayne, IN, US

Year founded

1903

Social media

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Benefits

Hours and flexibility

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