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Switchboard Operator Jobs (NOW HIRING)

Highland Hospital

Switchboard Operator

Rochester, NY · On-site

$17.50 - $22.60/hr

Highland Hospital is seeking an experienced Switchboard Operator to join the team. This position answers the main line to Highland Hospital and directs all incoming calls. Hours are Saturday & Sunday ...

Baptist Health

Switchboard Operator

Corbin, KY · On-site

$15 - $19/hr

Summary PBX Switchboard Operator PRN First Shift BHCOR-PBX (Switchboard) I Corbin, KY The BPX unit serves as the hospital's central communications hub, responsible for managing all incoming and ...

UVA Health

Switchboard Operator

Manassas, VA · On-site

$16 - $21.65/hr

Switchboard Operator Job Code: TE5588 Schedule: 18 hours weekly; Sunday 8a-2p, Monday, Tuesday and Friday: 12pm-4pm ABOUT US We are ushering in a new era of healthcare where achieving good health is ...

Innovation At Work

Switchboard Operator

Bronx, NY · On-site

$15.75 - $19.75/hr

Position Overview Innovation At Work, Inc. is seeking professional and reliable Switchboard Operators to support 24/7 communication operations at the James J. Peters VA Medical Center in Bronx, NY.

Innovation At Work Inc

Switchboard Operator

Bronx, NY

$15.75 - $19.75/hr

Description Position Overview Innovation At Work, Inc. is seeking professional and reliable Switchboard Operators to support 24/7 communication operations at the James J. Peters VA Medical Center in ...

116508 Innovation At Work

Switchboard Operator

New York, NY · On-site

$16.50 - $20.75/hr

Position Overview Innovation At Work, Inc. is seeking professional and reliable Switchboard Operators to support 24/7 communication operations at the James J. Peters VA Medical Center in Bronx, NY.

McLaren

Switchboard Operator

Lapeer, MI · On-site

$13.75 - $17.50/hr

Required: • High school diploma or equivalent • Must be able to alphabetize and file • Ability to read and write Preferred: • Previous experience/training as a Switchboard Operator • ...

Sodexo

Switchboard Operator

Lakewood, CO · On-site

$21/hr

Switchboard Operator Location: ST. ANTHONY HOSPITAL - 31704003 Workdays/shifts: Mornings and afternoon/evenings - varying days. More details will be provided during the interview process. Employment ...

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Switchboard Operator information

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How much do switchboard operator jobs pay per hour?

As of Jul 10, 2026, the average hourly pay for switchboard operator in the United States is $16.75, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.27 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Switchboard Operator, and why are they important?

To thrive as a Switchboard Operator, you need excellent verbal communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with multi-line phone systems, call routing software, and office communication tools is typically required. Strong interpersonal skills, patience, and the ability to remain calm under pressure help operators manage high call volumes and diverse inquiries. These abilities ensure efficient communication flow and a positive experience for callers and staff.

What are some common challenges faced by switchboard operators and how can they be managed effectively?

Switchboard operators often manage a high volume of calls and must handle multiple tasks simultaneously, such as transferring calls, taking messages, and providing information. One common challenge is maintaining focus and composure during busy periods or when dealing with difficult callers. Effective time management, strong communication skills, and familiarity with the organization's directory can help operators respond efficiently. Additionally, teamwork and clear protocols ensure smooth coordination with other departments, making the role more manageable and rewarding.

What is the difference between Switchboard Operator vs Receptionist?

AspectSwitchboard OperatorReceptionist
CredentialsMinimal; often basic communication skillsMinimal; often basic communication skills
Work EnvironmentCall centers, hotels, hospitalsOffice front desks, corporate buildings, clinics
Employer & IndustryTelecommunications, hospitality, healthcareCorporate, healthcare, hospitality

While both roles involve communication and customer service, a Switchboard Operator primarily manages incoming calls and directs them within organizations like hospitals or hotels. A Receptionist handles visitor interactions, administrative tasks, and front desk duties. The roles overlap in communication skills but differ in focus and responsibilities.

What Does a Switchboard Operator Do?

A switchboard operator answers the phone and directs calls at an organization. They are often trained to answer general, company-related questions from incoming callers. Switchboard operators are usually the first point of contact at a sizable corporation and are expected to transfer calls to the appropriate department or individual in a polite and timely manner. A switchboard operator’s primary job description consists of answering and transferring calls, though they may have many other job duties as well. They are trusted with numerous phone lines and extensions and are instructed to keep a detailed record of all incoming and transferred call information. Switchboard operators may be called upon to perform clerical and administrative tasks or even receptionist duties, such as checking in clients for appointments. In hospital settings, switchboard operators are required to learn the use of pager systems to alert doctors of incoming messages. They may also be asked to register patients into facility rooms before an examination. In some cases, switchboard operators are even required to act as emergency first responders and direct urgent medical or safety-related calls to the appropriate party.

What does a Switchboard Operator do?

A Switchboard Operator is responsible for managing incoming and outgoing calls in an organization, often using a telephone switchboard or computer system. They answer calls, direct them to the appropriate departments or individuals, and may also take messages, provide information, or handle basic customer service inquiries. Switchboard Operators play a key role in ensuring effective communication within businesses, hospitals, hotels, or other institutions. Strong communication skills and the ability to multitask are essential for this position.
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Switchboard Operator jobs near you
Infographic showing various Switchboard Operator job openings in the United States as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $34,841 per year, or $16.8 per hour.
PBX/Switchboard Operator

PBX/Switchboard Operator

Lake Regional Health System

Osage Beach, MO • On-site

$14.25 - $18/hr

Other

Posted 25 days ago

Lake Regional Health System rating

4.0

Company rating: 4.0 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

Job description

The PBX/Switchboard Operator Promotes Customer satisfaction through competent professional practices and prompt response. The operator ensures all incoming and outgoing phone calls are received and processed in an efficient and courteous manner. Ensures that directories on phone extensions administration and employee phone numbers, doctor phone numbers and beeping numbers are current and distributed to the relief switchboard location. Ensures lists are legible and organized in proper categories. Maintaining a high level of professionalism, working well with all hospital departments, patients, families of patients and physicians. Provides nonmedical information but maintains strict confidentiality of patient and hospital information. At all times ensures attention is given to accurate detail.
Qualifications:
  • High School diploma or equivalent is required.
  • Previous PBX/Switchboard experience preferred.
  • Must have excellent customer service skills and the ability to multitask.
  • Annual influenza vaccine required.

What Lake Regional Health System employees say

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