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Switchboard Operator Jobs (NOW HIRING)

HealthPartners

MN · On-site

$20.13 - $30.19/hr

Methodist Hospital is looking to hire a Switchboard Operator to join our switchboard team! Come join us as a Partner for Good and help us make an impact on the care and experience that our patients ...

UVA Health

Switchboard Operator

Manassas, VA

$16 - $21.65/hr

Switchboard Operator Job Code: TE5588 Schedule: 18 hours weekly; Sunday 8a-2p, Monday, Tuesday and Friday: 12pm-4pm ABOUT US We are ushering in a new era of healthcare where achieving good health is ...

Pennsylvania Medicine

Switchboard Operator

Doylestown, PA · On-site

$14.75 - $18.50/hr

The Switchboard Operator runs the telephone system console to facilitate communication. Promotes a positive image of Penn Medicine/Lancaster General Health and provides quality service to all ...

Pennsylvania Medicine

Switchboard Operator

Doylestown, PA · On-site

$14.75 - $18.50/hr

The Switchboard Operator runs the telephone system console to facilitate communication. Promotes a positive image of Penn Medicine/Lancaster General Health and provides quality service to all ...

Pennsylvania Medicine

Switchboard Operator

Doylestown, PA · On-site

$14.75 - $18.50/hr

The Switchboard Operator runs the telephone system console to facilitate communication. Promotes a positive image of Penn Medicine/Lancaster General Health and provides quality service to all ...

Sodexo

Switchboard Operator

Lakewood, CO · On-site

$21/hr

Switchboard Operator Location: ORTHO COLORADO HOSPITAL - 31906003 Workdays/shifts: Afternoon/evenings - varying days, and some weekends/holidays. More details will be provided during the interview ...

Sodexo

Switchboard Operator

Lakewood, CO · On-site

$21/hr

Switchboard Operator Location: ST. ANTHONY HOSPITAL - 31704003 Workdays/shifts : Mornings and afternoon/evenings - varying days. More details will be provided during the interview process. Employment ...

Sodexo

Switchboard Operator

Lakewood, CO · On-site

$21/hr

Switchboard Operator Location: ST. ANTHONY HOSPITAL - 31704003 Workdays/shifts: Mornings and afternoon/evenings - varying days. More details will be provided during the interview process. Employment ...

Sodexo

Switchboard Operator

Lakewood, CO

$21/hr

Switchboard Operator Location: ORTHO COLORADO HOSPITAL - 31906003 Workdays/shifts : Afternoon/evenings - varying days, and some weekends/holidays. More details will be provided during the interview ...

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Switchboard Operator information

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$8

$16

$24

How much do switchboard operator jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for switchboard operator in the United States is $16.75, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.27 per hour, depending on experience, location, and employer.

What does a switchboard operator do?

A switchboard operator answers the phone and directs calls at an organization. They are often trained to answer general, company-related questions from incoming callers. Switchboard operators are usually the first point of contact at a sizable corporation and are expected to transfer calls to the appropriate department or individual in a polite and timely manner. A switchboard operator’s primary job description consists of answering and transferring calls, though they may have many other job duties as well. They are trusted with numerous phone lines and extensions and are instructed to keep a detailed record of all incoming and transferred call information. Switchboard operators may be called upon to perform clerical and administrative tasks or even receptionist duties, such as checking in clients for appointments. In hospital settings, switchboard operators are required to learn the use of pager systems to alert doctors of incoming messages. They may also be asked to register patients into facility rooms before an examination. In some cases, switchboard operators are even required to act as emergency first responders and direct urgent medical or safety-related calls to the appropriate party.

What does a switchboard operator do?

A Switchboard Operator is responsible for managing incoming and outgoing calls in an organization, often using a telephone switchboard or computer system. They answer calls, direct them to the appropriate departments or individuals, and may also take messages, provide information, or handle basic customer service inquiries. Switchboard Operators play a key role in ensuring effective communication within businesses, hospitals, hotels, or other institutions. Strong communication skills and the ability to multitask are essential for this position.

What are the key skills and qualifications needed to thrive as a switchboard operator, and why are they important?

To thrive as a Switchboard Operator, you need excellent verbal communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with multi-line phone systems, call routing software, and office communication tools is typically required. Strong interpersonal skills, patience, and the ability to remain calm under pressure help operators manage high call volumes and diverse inquiries. These abilities ensure efficient communication flow and a positive experience for callers and staff.

What are some common challenges faced by switchboard operators and how can they be managed effectively?

Switchboard operators often manage a high volume of calls and must handle multiple tasks simultaneously, such as transferring calls, taking messages, and providing information. One common challenge is maintaining focus and composure during busy periods or when dealing with difficult callers. Effective time management, strong communication skills, and familiarity with the organization's directory can help operators respond efficiently. Additionally, teamwork and clear protocols ensure smooth coordination with other departments, making the role more manageable and rewarding.

What is the difference between Switchboard Operator vs Receptionist?

AspectSwitchboard OperatorReceptionist
CredentialsMinimal; often basic communication skillsMinimal; often basic communication skills
Work EnvironmentCall centers, hotels, hospitalsOffice front desks, corporate buildings, clinics
Employer & IndustryTelecommunications, hospitality, healthcareCorporate, healthcare, hospitality

While both roles involve communication and customer service, a Switchboard Operator primarily manages incoming calls and directs them within organizations like hospitals or hotels. A Receptionist handles visitor interactions, administrative tasks, and front desk duties. The roles overlap in communication skills but differ in focus and responsibilities.

Do switchboard operators still exist?

Switchboard operators are now rare and mostly obsolete due to advances in automated telephone systems and digital communication technology. Some may still work in specialized or historical settings, but the role has largely been replaced by automated call routing and modern telephony systems.
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Switchboard Operator jobs near you
Infographic showing various Switchboard Operator job openings in the United States as of August 2026, with employment types broken down into 39% Full Time, 59% Part Time, 1% Contract, and 1% Nights. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $34,841 per year, or $16.8 per hour.

Switchboard Operator

HealthPartners

MN • On-site

$20.13 - $30.19/hr

Full-time

Medical, Dental, Retirement

Posted 29 days ago

HealthPartners rating

7.6

Company rating: 7.6 out of 10

Based on 135 frontline employees who took The Breakroom Quiz

190th of 889 rated healthcare providers

Job description


Methodist Hospital is looking to hire a Switchboard Operator to join our switchboard team! Come join us as a Partner for Good and help us make an impact on the care and experience that our patients and their families receive every day.
Position Summary:
Responsible for providing prompt, courteous and effective response to all calls into Park Nicollet Health Services through the Switchboard. This includes routing calls to appropriate departments, providing patient information, paging on call physicians, code processing, and related communication services. This position will effectively prioritize response to a wide variety of routine, public service and emergency support calls, requiring various problem-solving techniques and judgment. The Switchboard Operator will respond to emergency alerts and alarms to activate proper response, and provide general assistance to colleagues, patients, visitors, and members. This colleague must be a strong multi-tasker, problem solver, possess critical thinking skills and be detail oriented.
Work Schedule:
FTE 1.0, 40 hours per week, 8am-4:30pm, every other weekend.
Required Qualifications:
  • Minimum 1 year client facing customer service required.
  • Highly skilled in multitasking, detail-oriented, and possesses strong critical thinking and problem-solving abilities. Demonstrates excellent customer service skills and maintains emotional composure during emergencies.

PREFERRED QUALIFICATIONS:
  • Post-secondary education preferred.
  • Call center or Switchboard experience preferred.
  • Knowledge of Health Care industry; eagerness to take on projects and challenges.

Benefits:
Park Nicollet offers a competitive benefits package (for eligible positions) that includes medical insurance, dental insurance, a retirement program, time away from work, insurance options, tuition reimbursement, an employee assistance program, onsite clinic and much more!
About Us
At HealthPartners we believe in the power of good - good deeds and good people working together. As part of our team, you'll find an inclusive environment that encourages new ways of thinking, celebrates differences, and recognizes hard work.
We're a nonprofit, integrated health care organization, providing health insurance in six states and high-quality care at more than 90 locations, including hospitals and clinics in Minnesota and Wisconsin. We bring together research and education through HealthPartners Institute, training medical professionals across the region and conducting innovative research that improve lives around the world.
At HealthPartners, everyone is welcome, included and valued. We're working together to increase diversity and inclusion in our workplace, advance health equity in care and coverage, and partner with the community as advocates for change.
Benefits Designed to Support Your Total HealthAs a HealthPartners colleague, we're committed to nurturing your diverse talents, valuing your dedication, and supporting your work-life balance. We offer a comprehensive range of benefits to support every aspect of your life, including health, time off, retirement planning, and continuous learning opportunities. Our goal is to help you thrive physically, mentally, emotionally, and financially, so you can continue delivering exceptional care.
Join us in our mission to improve the health and well-being of our patients, members, and communities.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant because of race, color, sex, age, national origin, religion, sexual orientation, gender identify, status as a veteran and basis of disability or any other federal, state or local protected class.

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