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Switchboard Operator Jobs (NOW HIRING)

HealthPartners

MN · On-site

$20.13 - $30.19/hr

Methodist Hospital is looking to hire a Switchboard Operator to join our switchboard team! Come join us as a Partner for Good and help us make an impact on the care and experience that our patients ...

McLaren Lapeer Region

Switchboard Operator

Lapeer, MI

$13.75 - $17.50/hr

Previous experience/training as a Switchboard Operator Clerical skills Computer training - Microsoft Office application Equal Opportunity Employer of Minorities/Females/Disabled/Veterans Additional ...

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McLaren

Switchboard Operator

Lapeer, MI · On-site

$13.75 - $17.50/hr

Required: • High school diploma or equivalent • Must be able to alphabetize and file • Ability to read and write Preferred: • Previous experience/training as a Switchboard Operator • ...

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Trinity Health System

Switchboard Operator

Steubenville, OH · On-site

$13 - $16.50/hr

* * Responsible for answering internal and external calls directed to the operator. Performs switchboard operation and answering, responds to emergency calls to special telephone numbers, pages personnel ...

CareWell Health

Switchboard Operator

East Orange, NJ · On-site

$15.75 - $19.75/hr

Minimum Education/Certifications High School Diploma or equivalent Minimum Work Experience Customer service experience and 1 year Switchboard Operator experience. Position Type/Expected Hours of Work:

Mayo Clinic

Switchboard Center Operator

Eau Claire, WI · On-site

$14.75 - $18.75/hr

The Switchboard Operator utilizes the electronic directory database and is responsible for processing incoming and outgoing calls from Mayo Clinic patients, visitors and Mayo Clinic staff, providing ...

Trinity Health System

Switchboard Operator

Steubenville, OH

$13 - $16.50/hr

* * Responsible for answering internal and external calls directed to the operator. Performs switchboard operation and answering, responds to emergency calls to special telephone numbers, pages personnel ...

RenalCare Associates

Switchboard Operator

Moline, IL · On-site

$18 - $20.75/hr

Description We are looking for a professional and articulate Switchboard Operator to serve as the primary point of contact for our incoming communications. In this role, you aren't just transferring ...

Liberty Resources

VA Switchboard Operator

Syracuse, NY · On-site

$17.79/hr

Aurora of CNY, an affiliate of Liberty Resources, is seeking a Part Time Overnight Switchboard Operator to work in the Syracuse VA Medical Center. The vital mission of Aurora of CNY is to promote ...

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How much do switchboard operator jobs pay per hour?

As of May 29, 2026, the average hourly pay for switchboard operator in the United States is $16.75, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.27 per hour, depending on experience, location, and employer.

What Does a Switchboard Operator Do?

A switchboard operator answers the phone and directs calls at an organization. They are often trained to answer general, company-related questions from incoming callers. Switchboard operators are usually the first point of contact at a sizable corporation and are expected to transfer calls to the appropriate department or individual in a polite and timely manner. A switchboard operator’s primary job description consists of answering and transferring calls, though they may have many other job duties as well. They are trusted with numerous phone lines and extensions and are instructed to keep a detailed record of all incoming and transferred call information. Switchboard operators may be called upon to perform clerical and administrative tasks or even receptionist duties, such as checking in clients for appointments. In hospital settings, switchboard operators are required to learn the use of pager systems to alert doctors of incoming messages. They may also be asked to register patients into facility rooms before an examination. In some cases, switchboard operators are even required to act as emergency first responders and direct urgent medical or safety-related calls to the appropriate party.

What are the key skills and qualifications needed to thrive as a Switchboard Operator, and why are they important?

To thrive as a Switchboard Operator, you need excellent verbal communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with multi-line phone systems, call routing software, and office communication tools is typically required. Strong interpersonal skills, patience, and the ability to remain calm under pressure help operators manage high call volumes and diverse inquiries. These abilities ensure efficient communication flow and a positive experience for callers and staff.

What are some common challenges faced by switchboard operators and how can they be managed effectively?

Switchboard operators often manage a high volume of calls and must handle multiple tasks simultaneously, such as transferring calls, taking messages, and providing information. One common challenge is maintaining focus and composure during busy periods or when dealing with difficult callers. Effective time management, strong communication skills, and familiarity with the organization's directory can help operators respond efficiently. Additionally, teamwork and clear protocols ensure smooth coordination with other departments, making the role more manageable and rewarding.

What is the difference between Switchboard Operator vs Receptionist?

AspectSwitchboard OperatorReceptionist
CredentialsMinimal; often basic communication skillsMinimal; often basic communication skills
Work EnvironmentCall centers, hotels, hospitalsOffice front desks, corporate buildings, clinics
Employer & IndustryTelecommunications, hospitality, healthcareCorporate, healthcare, hospitality

While both roles involve communication and customer service, a Switchboard Operator primarily manages incoming calls and directs them within organizations like hospitals or hotels. A Receptionist handles visitor interactions, administrative tasks, and front desk duties. The roles overlap in communication skills but differ in focus and responsibilities.

More about Switchboard Operator jobs
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Switchboard Operator jobs near you
Infographic showing various Switchboard Operator job openings in the United States as of May 2026, with employment types broken down into 43% Full Time, 55% Part Time, 1% Contract, and 1% Nights. Highlights an 89% Physical, 10% Hybrid, and 1% Remote job distribution, with an average salary of $34,841 per year, or $16.8 per hour.
Switchboard Operator

Switchboard Operator

Bond Community Health Center, Inc.

Tallahassee, FL • On-site

$14.25 - $18/hr

Part-time

Posted 5 days ago

Job description

Job Type
Part-time
Description
This is a Part-Time position within the Switchboard area. Incumbent in this position will answer calls in a courteous manner and dissemnate them to the apporiate departments, assist with appointments, registration, eligibility verification. The Switchbaord operator must answer calls, get an accurate understanding of what the caller needs are, and provide the correct assistance in a timely manner.
Requirements
Duties and Responsibilites:
  • Answer calls and provide callers with the correct information or transfer them to the department that is best able to serve them.
  • Place calls for those needing assistance.
  • Determine the nature of inquiries and provide general information.
  • Connect calls to the required extension, re-directing them to another number or place them in a waiting queue if the desired number is busy.
  • Carry out other clerical, secretarial or receptionist duties as required (e.g. greeting patients, and data entry or photocopying) during quieter periods on the switchboard.
  • Answer telephone calls and dispatch messages to appropriate person on a timely basis.
  • Schedule new patients and contact them regarding their first appointment.
  • Perform other office/clerical work as requested by the supervisor.
  • Other duties may be assigned

Qualifications:
  • Highschool diploma or GED
  • one to three years related experience in Switchboard or Telephone Operator and/or training; or equivalent combination of education and experience.
  • A minimum of one year of related practical experience or an equivalent combination of education and experience.
  • Ability to communicate in a courteous and tactful manner with patients,families, physicians and others.
  • Good organizational skills and a working knowledge of office procedures
  • Knowledge of medical terminology is an asset.
  • Good communication skills• A good understanding of the English language, both written and spoken
  • Able to help customers in a friendly and efficient manner Quickly develop rapport with callers
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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