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Switchboard Operator Jobs in Massachusetts (NOW HIRING)

Signature Healthcare

Switchboard Operator

Brockton, MA · On-site

$19 - $23/hr

Operates a multi-position switchboard, including paging and beeper systems. Must be able to speak the English language in an understandable manner and convey information effectively through written ...

Signature Healthcare

Switchboard Operator

Brockton, MA · On-site

$19 - $23/hr

Operates a multi-position switchboard, including paging and beeper systems. Must be able to speak the English language in an understandable manner and convey information effectively through written ...

Brownhealth

MH Switchboard Operator

Taunton, MA · On-site

$17.33 - $25.26/hr

... switchboard equipmentKnowledge of customer services principles and techniques.SKILLS:Skill in screening and directing calls in pleasant and expeditious manner.Skill in efficiently operating console ...

Brown University Health

MH Switchboard Operator

Taunton, MA · On-site

$17.33 - $25.26/hr

... switchboard equipment Knowledge of customer service principles and techniques. SKILLS: Skill in screening and directing calls in a pleasant and expeditious manner. Skill in efficiently operating ...

Cape Cod Healthcare Inc

Switchboard Operator

Hyannis, MA

$16 - $20.25/hr

Twelve (12) months experience in a call center, switchboard or where answering phone calls is a primary duty (Secretary, Scheduler, Patient Account Representative, Information Desk Receptionist ...

Umass Memorial Health

Switchboard Operator

Milford, MA

$16.50 - $20.75/hr

Preferred: 1. Previous operator/switchboard and customer service experience. Unless certification, licensure or registration is required, an equivalent combination of education and experience which ...

Cape Cod Healthcare Inc

Switchboard Operator

Hyannis, MA

$16 - $20.25/hr

Twelve (12) months experience in a call center, switchboard or where answering phone calls is a primary duty (Secretary, Scheduler, Patient Account Representative, Information Desk Receptionist ...

Cape Cod Healthcare Inc.

Switchboard Operator

Hyannis, MA · On-site

$20.51 - $33.69/hr

Twelve (12) months experience in a call center, switchboard or where answering phone calls is a primary duty (Secretary, Scheduler, Patient Account Representative, Information Desk Receptionist ...

Cape Cod Healthcare Inc.

Switchboard Operator

Hyannis, MA · On-site

$18.30 - $32.71/hr

Twelve (12) months experience in a call center, switchboard or where answering phone calls is a primary duty (Secretary, Scheduler, Patient Account Representative, Information Desk Receptionist ...

UMass Memorial Health

Switchboard Operator

Milford, MA · On-site

$16.50 - $20.75/hr

Preferred: 1. Previous operator/switchboard and customer service experience. Unless certification, licensure or registration is required, an equivalent combination of education and experience which ...

Brownhealth

SAH Switchboard Operator

Fall River, MA · On-site

$17.33 - $25.26/hr

Ability to operate multiple position telephone switchboard and perform miscellaneous communications and clerical duties as assigned.Previous experience preferred. Three to six months on the job ...

Valley Health Systems

Switchboard Operator

Holyoke, MA · On-site

$14.75 - $18.75/hr

Operates telephone communications system and monitors various alarm and security systems, notifying appropriate parties when a problem arises; operates the paging, codes, and beeper systems; responds ...

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Switchboard Operator information

See Massachusetts salary details

$9

$18

$26

How much do switchboard operator jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for switchboard operator in Massachusetts is $18.29, according to ZipRecruiter salary data. Most workers in this role earn between $15.77 and $19.95 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a switchboard operator, and why are they important?

To thrive as a Switchboard Operator, you need excellent verbal communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with multi-line phone systems, call routing software, and office communication tools is typically required. Strong interpersonal skills, patience, and the ability to remain calm under pressure help operators manage high call volumes and diverse inquiries. These abilities ensure efficient communication flow and a positive experience for callers and staff.

What are some common challenges faced by switchboard operators and how can they be managed effectively?

Switchboard operators often manage a high volume of calls and must handle multiple tasks simultaneously, such as transferring calls, taking messages, and providing information. One common challenge is maintaining focus and composure during busy periods or when dealing with difficult callers. Effective time management, strong communication skills, and familiarity with the organization's directory can help operators respond efficiently. Additionally, teamwork and clear protocols ensure smooth coordination with other departments, making the role more manageable and rewarding.

What is the difference between Switchboard Operator vs Receptionist?

AspectSwitchboard OperatorReceptionist
CredentialsMinimal; often basic communication skillsMinimal; often basic communication skills
Work EnvironmentCall centers, hotels, hospitalsOffice front desks, corporate buildings, clinics
Employer & IndustryTelecommunications, hospitality, healthcareCorporate, healthcare, hospitality

While both roles involve communication and customer service, a Switchboard Operator primarily manages incoming calls and directs them within organizations like hospitals or hotels. A Receptionist handles visitor interactions, administrative tasks, and front desk duties. The roles overlap in communication skills but differ in focus and responsibilities.

What does a switchboard operator do?

A switchboard operator answers the phone and directs calls at an organization. They are often trained to answer general, company-related questions from incoming callers. Switchboard operators are usually the first point of contact at a sizable corporation and are expected to transfer calls to the appropriate department or individual in a polite and timely manner. A switchboard operator’s primary job description consists of answering and transferring calls, though they may have many other job duties as well. They are trusted with numerous phone lines and extensions and are instructed to keep a detailed record of all incoming and transferred call information. Switchboard operators may be called upon to perform clerical and administrative tasks or even receptionist duties, such as checking in clients for appointments. In hospital settings, switchboard operators are required to learn the use of pager systems to alert doctors of incoming messages. They may also be asked to register patients into facility rooms before an examination. In some cases, switchboard operators are even required to act as emergency first responders and direct urgent medical or safety-related calls to the appropriate party.

What does a switchboard operator do?

A Switchboard Operator is responsible for managing incoming and outgoing calls in an organization, often using a telephone switchboard or computer system. They answer calls, direct them to the appropriate departments or individuals, and may also take messages, provide information, or handle basic customer service inquiries. Switchboard Operators play a key role in ensuring effective communication within businesses, hospitals, hotels, or other institutions. Strong communication skills and the ability to multitask are essential for this position.
More about Switchboard Operator jobs

What are the most commonly searched types of Switchboard Operator jobs in Massachusetts?

The most popular types of Switchboard Operator jobs in Massachusetts are:

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For Switchboard Operator jobs in Massachusetts, the most frequently searched job titles are:

What job categories do people searching Switchboard Operator jobs in Massachusetts look for?

The top searched job categories for Switchboard Operator jobs in Massachusetts are:

What cities in Massachusetts are hiring for Switchboard Operator jobs?

Cities in Massachusetts with the most Switchboard Operator job openings:

What are popular job titles related to Switchboard Operator jobs in MA?

For Switchboard Operator jobs in MA, the most frequently searched job titles are:

Switchboard Operator jobs near you
Infographic showing various Switchboard Operator job openings in Massachusetts as of August 2026, with employment types broken down into 53% Full Time, 45% Part Time, 1% Contract, and 1% Nights. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $38,051 per year, or $18.3 per hour.

Switchboard Operator

Signature Healthcare

Brockton, MA • On-site

$19 - $23/hr

Part-time

Re-posted 16 days ago

Signature Healthcare rating

5.3

Company rating: 5.3 out of 10

Based on 170 frontline employees who took The Breakroom Quiz

190th of 240 rated social care providers

Job description

Operates a multi-position switchboard, including paging and beeper systems. Must be able to speak the English language in an understandable manner and convey information effectively through written and oral communications. Switchboard/hospital experience preferred.

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