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Switchboard Operator Jobs in Wakefield, MA (NOW HIRING)

Merrimack Health

Switchboard Operator, Per Diem

Methuen, MA · On-site

$15.81 - $23.50/hr

Switchboard Operator, Per Diem The Switchboard Operator is responsible for handling and processing the large volume of calls that come into the hospital utilizing the hospital telecommunications ...

Beverly Hospital

Telecommunications Operator

Beverly, MA

$17 - $22.88/hr

Under the direction of the Switchboard supervisor, the switchboard operator answers, evaluates and facilitates incoming calls to the Beverly and Addison Gilbert Hospitals, Lahey Outpatient Center in ...

Veracode

Dynamic Scan Operator

Burlington, MA

$16.25 - $20.75/hr

Veracode is seeking a motivated and energetic individual who is interested in securing web applications. As a member of the Dynamic Operations Team you'll be creating dynamic scan configurations ...

Veracode

Dynamic Scan Operator

Burlington, MA · On-site

$16.25 - $20.75/hr

Veracode is seeking a motivated and energetic individual who is interested in securing web applications. As a member of the Dynamic Operations Team you'll be creating dynamic scan configurations ...

Mass General Brigham

Telecommunications Operator

Boston, MA · On-site

$17.71 - $22.15/hr

No Essential Functions -Perform various clerical duties and operate computer equipment including the switchboard console, alphamate pager, voice-paging system, portable radios, and cellular telephone ...

Massgeneralbrigham

Telecommunications Operator

Boston, MA · On-site

$17.71 - $22.15/hr

No Essential Functions -Perform various clerical duties and operate computer equipment including the switchboard console, alphamate pager, voice-paging system, portable radios, and cellular telephone ...

HHM Hotels

At Your Service (AYS) Operator

Boston, MA

$30 - $31.74/hr

Operate the PBX switchboard to efficiently answer, screen, and route all incoming, outgoing, and ... Accept time and charges from outside operators and deliver them to the Front Desk to ensure timely ...

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Switchboard Operator information

See Wakefield, MA salary details

$9

$17

$25

How much do switchboard operator jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for switchboard operator in Wakefield, MA is $17.66, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $19.28 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a switchboard operator, and why are they important?

To thrive as a Switchboard Operator, you need excellent verbal communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with multi-line phone systems, call routing software, and office communication tools is typically required. Strong interpersonal skills, patience, and the ability to remain calm under pressure help operators manage high call volumes and diverse inquiries. These abilities ensure efficient communication flow and a positive experience for callers and staff.

What are some common challenges faced by switchboard operators and how can they be managed effectively?

Switchboard operators often manage a high volume of calls and must handle multiple tasks simultaneously, such as transferring calls, taking messages, and providing information. One common challenge is maintaining focus and composure during busy periods or when dealing with difficult callers. Effective time management, strong communication skills, and familiarity with the organization's directory can help operators respond efficiently. Additionally, teamwork and clear protocols ensure smooth coordination with other departments, making the role more manageable and rewarding.

What is the difference between Switchboard Operator vs Receptionist?

AspectSwitchboard OperatorReceptionist
CredentialsMinimal; often basic communication skillsMinimal; often basic communication skills
Work EnvironmentCall centers, hotels, hospitalsOffice front desks, corporate buildings, clinics
Employer & IndustryTelecommunications, hospitality, healthcareCorporate, healthcare, hospitality

While both roles involve communication and customer service, a Switchboard Operator primarily manages incoming calls and directs them within organizations like hospitals or hotels. A Receptionist handles visitor interactions, administrative tasks, and front desk duties. The roles overlap in communication skills but differ in focus and responsibilities.

What does a switchboard operator do?

A switchboard operator answers the phone and directs calls at an organization. They are often trained to answer general, company-related questions from incoming callers. Switchboard operators are usually the first point of contact at a sizable corporation and are expected to transfer calls to the appropriate department or individual in a polite and timely manner. A switchboard operator’s primary job description consists of answering and transferring calls, though they may have many other job duties as well. They are trusted with numerous phone lines and extensions and are instructed to keep a detailed record of all incoming and transferred call information. Switchboard operators may be called upon to perform clerical and administrative tasks or even receptionist duties, such as checking in clients for appointments. In hospital settings, switchboard operators are required to learn the use of pager systems to alert doctors of incoming messages. They may also be asked to register patients into facility rooms before an examination. In some cases, switchboard operators are even required to act as emergency first responders and direct urgent medical or safety-related calls to the appropriate party.

What does a switchboard operator do?

A Switchboard Operator is responsible for managing incoming and outgoing calls in an organization, often using a telephone switchboard or computer system. They answer calls, direct them to the appropriate departments or individuals, and may also take messages, provide information, or handle basic customer service inquiries. Switchboard Operators play a key role in ensuring effective communication within businesses, hospitals, hotels, or other institutions. Strong communication skills and the ability to multitask are essential for this position.
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What cities near Wakefield, MA are hiring for Switchboard Operator jobs?

Cities near Wakefield, MA with the most Switchboard Operator job openings:

Switchboard Operator jobs near you
Infographic showing various Switchboard Operator job openings in Wakefield, MA as of August 2026, with employment types broken down into 50% Full Time, 47% Part Time, 2% Contract, and 1% Nights. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $36,730 per year, or $17.7 per hour.

Switchboard Operator, Per Diem

Merrimack Health

Methuen, MA

$15.81 - $23.50/hr

Per diem

Medical

Re-posted 9 days ago

Job description

At Merrimack Health, we are committed to pay transparency and equity. The base salary range is $15.81 – $23.50, excluding fringe benefits and potential bonuses.
Your final base salary will be determined based on your education, experience, licensure, and internal equity considerations. Offers are typically made below the top of the range to support future salary growth.

Position Summary: Switchboard Operator, Per Diem

The Switchboard Operator is responsible for handling and processing the large volume of calls that come into the hospital utilizing the hospital telecommunications equipment. Understands the importance of immediate response in emergency situations.

 Responsibilities, including, but not limited to:

  • Skilled utilization of the computerized telephone/paging system (Xtend) (includes data input).
  • Answer, assist and direct a high volume of calls efficiently while communicating clearly, politely and professionally.
  • Perform paging/answering services for medical center staff and execute related functions; prepare on-call schedules, monitor "Wandering System", issue beepers, record coverage status, take messages, update pertinent information, make system changes, maintain telephone logs on telephone/technical/pager and television problems.
  • Record and report telephone-related problems to the Lead Technician.
  • Ability to perform simultaneous tasks and execute appropriate judgments under sometimes hectic and stressful circumstances.
  • Capable completion of and utilization of numerous on-call schedules.
  • Process calls regarding "Interpreter Services" following established procedures.
  • Respond to and process TDD calls.
  • Act as Security Dispatch and Patient Information during off-hours.
  • Recognize system problems, failures and be familiar with "back-up system and the procedural follow-up.
  • Work without direct supervision, exert excellent judgment based on sound logic and adhere to medical center and departmental policies and procedures.
  • Maintain a professional, pleasant, and helpful manner. Communicate in a warm and courteous manner.
  • Anticipate customer needs and be flexible in responding to them.
  • Monitor all alarms and respond/report according to Medical Center procedures.
  • Demonstrates respect and regard for the dignity of all patients, families, visitors, and fellow employees to ensure a professional, responsible, and courteous environment.
  • Performs other duties as assigned.

Requirements

  • Education: High School graduate or equivalent.
  • Experience: One year's experience in a business or medical-related field with heavy telephone usage. Ideally, they will perform telephone operator or call director duties. Customer Service Experience.

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