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Telephone Operator Jobs in Arizona (NOW HIRING)

Psychic Link

Telephone Psychic Advisors

Phoenix, AZ

$16.25 - $20/hr

800 telephone psychic line is seeking psychic advisors. Work from the comfort of your own place. Good pay rate, yearly raises, no hold times, and bonuses. Must pass test.

MGC Contractors

Operator

Phoenix, AZ · On-site

$16.75 - $22/hr

Operating hand wheels, levers, and depresses pedals to drive machines and control attachments, such ... telephone. The ability to read printed materials, signs and directions. The stamina to maintain ...

MGC Contractors, Inc.

Operator

Phoenix, AZ

$17.50 - $22.75/hr

Operating hand wheels, levers, and depresses pedals to drive machines and control attachments, such ... telephone. The ability to read printed materials, signs and directions. The stamina to maintain ...

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Telephone Operator information

See Arizona salary details

$8

$16

$23

How much do telephone operator jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for telephone operator in Arizona is $16.64, according to ZipRecruiter salary data. Most workers in this role earn between $14.57 and $18.12 per hour, depending on experience, location, and employer.

What does a telephone operator do?

A Telephone Operator is responsible for answering, connecting, and transferring telephone calls in organizations such as businesses, hotels, or call centers. They provide information, route calls to the appropriate departments or individuals, and may also handle emergency calls or provide directory assistance. Telephone Operators often use computerized switchboards or telephony systems to manage multiple lines efficiently. Good communication skills, patience, and the ability to handle high call volumes are essential in this role.

What is the difference between Telephone Operator vs Customer Service Representative?

AspectTelephone OperatorCustomer Service Representative
Primary RoleConnect calls, handle switchboard operations, direct calls within organizationsAssist customers, handle inquiries, resolve issues related to products or services
Work EnvironmentSwitchboards, front desks, office settingsCall centers, retail, online support, office environments
Required SkillsCommunication, multitasking, basic technical knowledgeCommunication, problem-solving, product knowledge
Common CertificationsNone typically required, some technical trainingCustomer service certifications often preferred

While both roles involve communication and customer interaction, Telephone Operators primarily manage call connections within organizations, whereas Customer Service Representatives focus on assisting customers with products or services. The roles often overlap in communication skills but differ in scope and environment.

How does a telephone operator typically handle high call volumes during peak periods?

During peak periods, Telephone Operators often rely on established call-handling procedures and multitasking skills to manage high call volumes efficiently. They may use automated call distribution systems to queue and route calls, prioritize urgent requests, and maintain clear communication with team members to ensure prompt responses. Staying calm under pressure and adhering to scripts or guidelines helps operators provide consistent, courteous service even during busy times. Teamwork and communication with supervisors are also essential to address any technical or customer service challenges that may arise.

What are the key skills and qualifications needed to thrive as a telephone operator, and why are they important?

To thrive as a Telephone Operator, you need excellent verbal communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with multi-line phone systems, call routing software, and office communication tools is typically required. Strong customer service orientation, patience, and the ability to remain calm under pressure are important soft skills for this role. These skills and qualities are crucial for ensuring efficient call management and delivering a positive experience to callers.
What are the most commonly searched types of Telephone Operator jobs in Arizona? The most popular types of Telephone Operator jobs in Arizona are:
What are popular job titles related to Telephone Operator jobs in Arizona? For Telephone Operator jobs in Arizona, the most frequently searched job titles are:
What job categories do people searching Telephone Operator jobs in Arizona look for? The top searched job categories for Telephone Operator jobs in Arizona are:
What cities in Arizona are hiring for Telephone Operator jobs? Cities in Arizona with the most Telephone Operator job openings:
What are popular job titles related to Telephone Operator jobs in AZ? For Telephone Operator jobs in AZ, the most frequently searched job titles are:
Telephone Operator jobs near you
Infographic showing various Telephone Operator job openings in Arizona as of August 2026, with employment types broken down into 48% Full Time, 49% Part Time, 2% Contract, and 1% Nights. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $34,618 per year, or $16.6 per hour.

Telephone Operator - Grand Canyon South Rim

Xanterra Travel Collection

Grand Canyon, AZ • On-site

$16.15/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 17 days ago

Xanterra Travel Collection rating

6.6

Company rating: 6.6 out of 10

Based on 41 frontline employees who took The Breakroom Quiz

47th of 108 rated hotels

Job description

Overview

Live. Work. Explore. as a part of our Security team in Grand Canyon National Park!

Grand Canyon National Park Lodges operates 6 hotels, 7 retail shops, and various restaurants and dining facilities in the historic Grand Canyon Village. No matter what your job is, you will be a proud steward of the park and play an essential role in providing warm and friendly hospitality to our guests! As one of the Seven Natural Wonders of the World, Grand Canyon National Park is a place of remarkable beauty, peace, scenic grandeur and top-notch hospitality.

We’re hiring a Telephone Operator to Live. Work. Explore. at the South Rim of the Grand Canyon!

Job Summary:
Professionally handles all calls, alarms and radio communication through the switchboard operated 24/7.

The Details:
Position Type: Full-Time, Year-Round
Pay: $16.15 per hour
Schedule: Typical schedule is 40 hours, 5 days/per week (may include weekends, evenings, and holidays)

Why Grand Canyon South Rim?
We are a welcoming community who work hard, share a real passion for the environment, and enjoy crafting memorable experiences for our guests. As part of the Xanterra Travel Collection®, we are the primary authorized concessionaire at the Grand Canyon South Rim, and proud stewards of the park.

Life at the South Rim:

  • Low-cost employee housing (dormitory-style) and on-site employee meals (cafeteria-style)
  • Free on-site laundry facility, free shuttle service, and Wi-Fi (limited bandwidth)
  • A fast-paced, exciting work environment with plenty of upward mobility and growth opportunities
  • Meet people of all ages from all over the country and world!

Benefits:

  • Medical, Dental, Vision
  • Paid Time Off and Holidays
  • Disability Insurance
  • 401k with match
  • Life and AD&D Insurance
  • Employee Assistance Program
  • Wellness Programs
  • Learning and Development Programs

Perks:

  • Free Grand Canyon National Park pass
  • Rec Center – Fitness Equipment, Computers, and Free WiFi
  • Paid Day off on your birthday
  • Discounted mule rides
  • Free Grand Canyon Railway Train Rides
  • Retail, Lodging and Travel Discounts
  • Planned employee trips and activities
  • $350 Referral Bonus Program
  • The adventure of a lifetime!

Responsibilities
  • Continually focus on providing exceptional guest service as a primary goal, both in how work is conducted and when interacting with guests.
  • Process calls, respond to alarms and handle radio communication and other basic switchboard operations following Switchboard policy and procedures.
  • Possess a good working knowledge of all alarms and the ability to handle an emergency situation calmly and efficiently.
  • Provide Xanterra South Rim property information to callers following Switchboard policy and procedures.
  • Use professional discretion when divulging information and activities to callers.
  • Multitask by monitoring multiple radio frequencies; processing telephone calls; and log relevant notes for fire, medical, and security incidents.
  • Other duties as assigned.

Qualifications
  • Previous telephone switchboard operator, PBX, dispatch or front desk experience helpful.
  • Excellent verbal communications skills, and professional telephone etiquette.
  • Ability to maintain a calm professional demeanor under potentially stressful and/or emergency situation(s).
  • Ability to learn fire alarm systems, and ability to read fire alarm panels.
  • Ability to effectively learn and utilize two-way radio communications and pagers.
  • Ability to work any shift for a 24/7 operation; morning, evenings & overnight shifts.

Physical Requirements include:

Constantly: Sit

Frequently: Handle, reach, bend

Occasionally: Stand, walk, reach, climb, squat, kneel, lift/carry up to 100lbs, push/pull up to 100lbs

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Qualifications:
  • Previous telephone switchboard operator, PBX, dispatch or front desk experience helpful.
  • Excellent verbal communications skills, and professional telephone etiquette.
  • Ability to maintain a calm professional demeanor under potentially stressful and/or emergency situation(s).
  • Ability to learn fire alarm systems, and ability to read fire alarm panels.
  • Ability to effectively learn and utilize two-way radio communications and pagers.
  • Ability to work any shift for a 24/7 operation; morning, evenings & overnight shifts.

Physical Requirements include:

Constantly: Sit

Frequently: Handle, reach, bend

Occasionally: Stand, walk, reach, climb, squat, kneel, lift/carry up to 100lbs, push/pull up to 100lbs

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Education:UNAVAILABLEEmployment Type: FULL_TIME

What Xanterra Travel Collection employees say

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