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Pbx Phone Operator Jobs in Arizona (NOW HIRING)

Navajo County

IT Network Engineer

Holbrook, AZ · On-site

$69K - $86K/yr

Knowledge of basic Analog Phone communications. Knowledge of VoIP Gateways/SBCs and Teams Direct ... Knowledge of current MS Windows Operating systems, MS Windows Server, Hardware Virtualization ...

Navajo County, AZ

IT Network Engineer

Holbrook, AZ · On-site

$69K - $86K/yr

... Analog Phone communications. • Knowledge of VoIP Gateways/SBCs and Teams Direct Routing. • ... Operating systems, MS Windows Server, Hardware Virtualization, Active Directory, MS Azure and ...

All JobsPbx Phone Operator JobsPbx Phone Operator Jobs in Arizona

Pbx Phone Operator information

See Arizona salary details

$10

$18

$25

How much do pbx phone operator jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for pbx phone operator in Arizona is $18.63, according to ZipRecruiter salary data. Most workers in this role earn between $14.57 and $20.38 per hour, depending on experience, location, and employer.

What is the difference between Pbx Phone Operator vs Receptionist?

AspectPbx Phone OperatorReceptionist
CredentialsMinimal; often on-the-job trainingMinimal; often on-the-job training
Work EnvironmentCall centers, corporate offices, hotelsFront desk, corporate offices, hotels
Employer & Industry UsageTelecommunications, hospitality, corporateCorporate, healthcare, hospitality
Primary RoleManage internal phone systems, direct callsGreet visitors, handle calls, administrative tasks

The main difference between a Pbx Phone Operator and a Receptionist lies in their primary responsibilities. Pbx Phone Operators focus on managing phone systems and directing calls within organizations, often working in call centers or corporate environments. Receptionists, on the other hand, handle visitor greetings, administrative duties, and also manage incoming calls. Both roles require strong communication skills but differ in scope and daily tasks.

How do I become a Pbx phone operator?

To become a PBX phone operator, candidates typically need a high school diploma or equivalent and should develop strong communication and customer service skills. On-the-job training is common, and familiarity with phone systems and basic computer skills are often required. Some employers may prefer candidates with previous experience in call centers or administrative roles.

What are the key skills and qualifications needed to thrive as a PBX phone operator, and why are they important?

To thrive as a PBX Phone Operator, you need strong communication skills, a professional phone manner, and familiarity with multi-line phone systems, often supported by a high school diploma. Experience with PBX switchboards, call-routing software, and office management systems is typically required. Attention to detail, patience, and problem-solving abilities are crucial soft skills for handling high call volumes and assisting diverse callers. These skills ensure efficient call management, excellent customer service, and smooth coordination within an organization.

Is being a Pbx Phone Operator a stressful job?

Being a Pbx Phone Operator can be stressful due to high call volumes, the need for quick and accurate responses, and managing multiple lines simultaneously. The job often requires good communication skills, patience, and the ability to handle difficult callers calmly, which can contribute to stress levels depending on the work environment. However, some positions offer structured schedules and training to help manage workload stress.

What are some common challenges faced by PBX phone operators and how can they be managed?

PBX Phone Operators often deal with high call volumes and must juggle multiple tasks such as transferring calls, taking messages, and providing information promptly. One common challenge is maintaining professionalism and accuracy under pressure, especially during busy periods or when handling difficult callers. Effective time management, strong communication skills, and familiarity with the phone system are crucial for success in this role. Regular training and support from the team can help operators stay updated on protocols and manage stress effectively.

What is a PBX phone operator?

PBX phone operators are professionals who manage and direct incoming and outgoing telephone calls within an organization using a Private Branch Exchange (PBX) system. They handle calls by routing them to the appropriate departments or individuals, providing information, and sometimes taking messages. PBX operators play a key role in ensuring effective communication within a company and often serve as the initial point of contact for clients and visitors. Their responsibilities may also include maintaining call logs, updating directories, and performing basic troubleshooting of the phone system.
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Pbx Phone Operator jobs near you
Infographic showing various Pbx Phone Operator job openings in Arizona as of August 2026, with employment types broken down into 60% Full Time, and 40% Part Time. Highlights an 100% In-person job distribution, with an average salary of $38,760 per year, or $18.6 per hour.

Telephone Operator - Grand Canyon South Rim

Xanterra Travel Collection

Grand Canyon, AZ

$16.15/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 17 days ago

Xanterra Travel Collection rating

6.6

Company rating: 6.6 out of 10

Based on 41 frontline employees who took The Breakroom Quiz

47th of 108 rated hotels

Job description

Overview

Live. Work. Explore. as a part of our Security team in Grand Canyon National Park!

Grand Canyon National Park Lodges operates 6 hotels, 7 retail shops, and various restaurants and dining facilities in the historic Grand Canyon Village. No matter what your job is, you will be a proud steward of the park and play an essential role in providing warm and friendly hospitality to our guests! As one of the Seven Natural Wonders of the World, Grand Canyon National Park is a place of remarkable beauty, peace, scenic grandeur and top-notch hospitality.

We’re hiring a Telephone Operator to Live. Work. Explore. at the South Rim of the Grand Canyon!

Job Summary:
Professionally handles all calls, alarms and radio communication through the switchboard operated 24/7.

The Details:
Position Type: Full-Time, Year-Round
Pay: $16.15 per hour
Schedule: Typical schedule is 40 hours, 5 days/per week (may include weekends, evenings, and holidays)

Why Grand Canyon South Rim?
We are a welcoming community who work hard, share a real passion for the environment, and enjoy crafting memorable experiences for our guests. As part of the Xanterra Travel Collection®, we are the primary authorized concessionaire at the Grand Canyon South Rim, and proud stewards of the park.

Life at the South Rim:

  • Low-cost employee housing (dormitory-style) and on-site employee meals (cafeteria-style)
  • Free on-site laundry facility, free shuttle service, and Wi-Fi (limited bandwidth)
  • A fast-paced, exciting work environment with plenty of upward mobility and growth opportunities
  • Meet people of all ages from all over the country and world!

Benefits:

  • Medical, Dental, Vision
  • Paid Time Off and Holidays
  • Disability Insurance
  • 401k with match
  • Life and AD&D Insurance
  • Employee Assistance Program
  • Wellness Programs
  • Learning and Development Programs

Perks:

  • Free Grand Canyon National Park pass
  • Rec Center – Fitness Equipment, Computers, and Free WiFi
  • Paid Day off on your birthday
  • Discounted mule rides
  • Free Grand Canyon Railway Train Rides
  • Retail, Lodging and Travel Discounts
  • Planned employee trips and activities
  • $350 Referral Bonus Program
  • The adventure of a lifetime!

Responsibilities
  • Continually focus on providing exceptional guest service as a primary goal, both in how work is conducted and when interacting with guests.
  • Process calls, respond to alarms and handle radio communication and other basic switchboard operations following Switchboard policy and procedures.
  • Possess a good working knowledge of all alarms and the ability to handle an emergency situation calmly and efficiently.
  • Provide Xanterra South Rim property information to callers following Switchboard policy and procedures.
  • Use professional discretion when divulging information and activities to callers.
  • Multitask by monitoring multiple radio frequencies; processing telephone calls; and log relevant notes for fire, medical, and security incidents.
  • Other duties as assigned.

Qualifications
  • Previous telephone switchboard operator, PBX, dispatch or front desk experience helpful.
  • Excellent verbal communications skills, and professional telephone etiquette.
  • Ability to maintain a calm professional demeanor under potentially stressful and/or emergency situation(s).
  • Ability to learn fire alarm systems, and ability to read fire alarm panels.
  • Ability to effectively learn and utilize two-way radio communications and pagers.
  • Ability to work any shift for a 24/7 operation; morning, evenings & overnight shifts.

Physical Requirements include:

Constantly: Sit

Frequently: Handle, reach, bend

Occasionally: Stand, walk, reach, climb, squat, kneel, lift/carry up to 100lbs, push/pull up to 100lbs

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Qualifications:
  • Previous telephone switchboard operator, PBX, dispatch or front desk experience helpful.
  • Excellent verbal communications skills, and professional telephone etiquette.
  • Ability to maintain a calm professional demeanor under potentially stressful and/or emergency situation(s).
  • Ability to learn fire alarm systems, and ability to read fire alarm panels.
  • Ability to effectively learn and utilize two-way radio communications and pagers.
  • Ability to work any shift for a 24/7 operation; morning, evenings & overnight shifts.

Physical Requirements include:

Constantly: Sit

Frequently: Handle, reach, bend

Occasionally: Stand, walk, reach, climb, squat, kneel, lift/carry up to 100lbs, push/pull up to 100lbs

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Education:UNAVAILABLEEmployment Type: FULL_TIME

What Xanterra Travel Collection employees say

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