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Pbx Phone Operator Jobs in Arizona (NOW HIRING)

Navajo County

IT Network Engineer

Holbrook, AZ · On-site

$69K - $86K/yr

Knowledge of basic Analog Phone communications. Knowledge of VoIP Gateways/SBCs and Teams Direct ... Knowledge of current MS Windows Operating systems, MS Windows Server, Hardware Virtualization ...

All JobsPbx Phone Operator JobsPbx Phone Operator Jobs in Arizona

Pbx Phone Operator information

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$10

$18

$25

How much do pbx phone operator jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for pbx phone operator in Arizona is $18.63, according to ZipRecruiter salary data. Most workers in this role earn between $14.57 and $20.38 per hour, depending on experience, location, and employer.

What is a PBX phone operator?

PBX phone operators are professionals who manage and direct incoming and outgoing telephone calls within an organization using a Private Branch Exchange (PBX) system. They handle calls by routing them to the appropriate departments or individuals, providing information, and sometimes taking messages. PBX operators play a key role in ensuring effective communication within a company and often serve as the initial point of contact for clients and visitors. Their responsibilities may also include maintaining call logs, updating directories, and performing basic troubleshooting of the phone system.

What are the key skills and qualifications needed to thrive as a PBX phone operator, and why are they important?

To thrive as a PBX Phone Operator, you need strong communication skills, a professional phone manner, and familiarity with multi-line phone systems, often supported by a high school diploma. Experience with PBX switchboards, call-routing software, and office management systems is typically required. Attention to detail, patience, and problem-solving abilities are crucial soft skills for handling high call volumes and assisting diverse callers. These skills ensure efficient call management, excellent customer service, and smooth coordination within an organization.

What are some common challenges faced by PBX phone operators and how can they be managed?

PBX Phone Operators often deal with high call volumes and must juggle multiple tasks such as transferring calls, taking messages, and providing information promptly. One common challenge is maintaining professionalism and accuracy under pressure, especially during busy periods or when handling difficult callers. Effective time management, strong communication skills, and familiarity with the phone system are crucial for success in this role. Regular training and support from the team can help operators stay updated on protocols and manage stress effectively.

What is the difference between Pbx Phone Operator vs Receptionist?

AspectPbx Phone OperatorReceptionist
CredentialsMinimal; often on-the-job trainingMinimal; often on-the-job training
Work EnvironmentCall centers, corporate offices, hotelsFront desk, corporate offices, hotels
Employer & Industry UsageTelecommunications, hospitality, corporateCorporate, healthcare, hospitality
Primary RoleManage internal phone systems, direct callsGreet visitors, handle calls, administrative tasks

The main difference between a Pbx Phone Operator and a Receptionist lies in their primary responsibilities. Pbx Phone Operators focus on managing phone systems and directing calls within organizations, often working in call centers or corporate environments. Receptionists, on the other hand, handle visitor greetings, administrative duties, and also manage incoming calls. Both roles require strong communication skills but differ in scope and daily tasks.

How do I become a Pbx phone operator?

To become a PBX phone operator, candidates typically need a high school diploma or equivalent and should develop strong communication and customer service skills. On-the-job training is common, and familiarity with phone systems and basic computer skills are often required; some employers may prefer candidates with previous experience in call centers or administrative roles.

Is being a Pbx Phone Operator hard?

Being a Pbx Phone Operator involves handling multiple phone lines, directing calls, and providing customer service, which requires good communication skills and the ability to multitask. The job can be routine and may involve working in a fast-paced environment, but it generally does not require advanced technical skills or extensive training.

What are popular job titles related to Pbx Phone Operator jobs in Arizona?

For Pbx Phone Operator jobs in Arizona, the most frequently searched job titles are:

What job categories do people searching Pbx Phone Operator jobs in Arizona look for?

The top searched job categories for Pbx Phone Operator jobs in Arizona are:

What cities in Arizona are hiring for Pbx Phone Operator jobs?

Cities in Arizona with the most Pbx Phone Operator job openings:

Pbx Phone Operator jobs near you
Infographic showing various Pbx Phone Operator job openings in Arizona as of August 2026, with employment types broken down into 60% Full Time, and 40% Part Time. Highlights an 100% In-person job distribution, with an average salary of $38,760 per year, or $18.6 per hour.

PBX Operator

Mesa, AZ • On-site

Desert Hospitality Management, LLC
See more jobs at Desert Hospitality Management, LLCexternal

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Scope:

Provides central communications point for hotel operations through answering all incoming hotel phone calls in a prompt, friendly and courteous manner.

Primary Responsibilities:

Ø  Provides courteous, efficient telephone service to guests and public; accurately records messages and promptly notifies guest or hotel employees.

Ø  Provides wake-up calls to guest rooms.

Ø  Provides guest with local directions and general information in a courteous and accurate manner.

Ø  Maintains an accurate listing with current status of all registered guests.

Ø  Records incoming packages, mail or faxes and promptly notifies guests.

Ø  Acts as central communications point during emergency situations by having thorough knowledge of safety and security procedures and having phone numbers of local fire, police, poison control, etc.

Ø  Operates in-house paging system as well as base communications with security and maintenance departments.

Ø  Respond quickly to guest requests or complaints in a friendly manner.  Follows up to ensure guest satisfaction.

Ø  Provides a professional image at all times through appearance and dress.

Ø  Follows company policies and procedures.

Note:  Other duties as assigned by supervisor or management

Relationships:

 

Internal:         All hotel departments:  To deliver messages

External:         Hotel guests              :  To deliver messages.

Qualifications:

 

Education/Experience:   Basic reading and writing skills with some prior switchboard experience preferred.

Certification and/or License Requirement:  None.

Skills: 

            Interpersonal skills     

            Oral communication skills

Working Conditions:

  Will be required to work nights, weekends and holidays.

  Will be required to work in fast paced environment.

  May be asked to work overtime.

Physical/Cognitive Activities:

 

 CBX/PBX Operator

 

This description of physical and mental activities is not intended to describe essential job functions.  Rather, its purpose is to give the job applicant a feel for the physical and mental activities of the job to the end that an applicant with a disability can determine whether he or she will be able to do this job either with or without accommodations.

The major responsibility in this position is to provide courteous, efficient telephone service to guests and employees, therefore a significant portion of the day is spent speaking, listening and using keyboard to type, usually done while sitting down.

The vast majority of time is spent speaking and listening to guests of the hotel while on the telephone.  This is typically done while sitting down.

A significant portion of time is spent using a keyboard to type or to route phone calls.  This is normally done while sitting down.

Basic reading and writing abilities are used often when taking messages for guests or hotel staff or when maintaining lists of guest information.

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