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Pbx Operator Switchboard Operator Jobs in Arizona

CommonSpirit Health

PBX Operator

Prescott, AZ · On-site

As a PBX Operator, you will be responsible for all operations related to the hospital ... You will manage calls, operate the switchboard, respond to emergencies, and monitor security ...

HonorHealth

Dispatch Operator Evening

Phoenix, AZ · On-site

JOB SUMMARY This entry level healthcare position supports hospital operations as a PBX operator and Security dispatcher. Answers calls, dispatch's resources to emergencies and serves as a front line ...

Honorhealth

Dispatch Operator Evening

Phoenix, AZ · On-site

JOB SUMMARY This entry level healthcare position supports hospital operations as a PBX operator and Security dispatcher. Answers calls, dispatch's resources to emergencies and serves as a front line ...

HonorHealth

Dispatch Operator Day Shift

Phoenix, AZ · On-site

Job Summary This entry level healthcare position supports hospital operations as a PBX operator and Security dispatcher. Answers calls, dispatch's resources to emergencies and serves as a front line ...

Honorhealth

Dispatch Operator Day Shift

Phoenix, AZ

Job Summary This entry level healthcare position supports hospital operations as a PBX operator and Security dispatcher. Answers calls, dispatch's resources to emergencies and serves as a front line ...

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All JobsPbx Operator Switchboard Operator JobsPbx Operator Switchboard Operator Jobs in Arizona

Pbx Operator Switchboard Operator information

See Arizona salary details

$8

$15

$20

How much do pbx operator switchboard operator jobs pay per hour?

As of Jul 31, 2026, the average hourly pay for pbx operator switchboard operator in Arizona is $15.68, according to ZipRecruiter salary data. Most workers in this role earn between $13.85 and $17.55 per hour, depending on experience, location, and employer.

Is a PBX operator the same as a receptionist?

A PBX operator is responsible for managing internal phone systems, directing calls, and operating switchboards, often requiring technical skills and knowledge of communication systems. A receptionist typically handles front-desk duties, greeting visitors and performing administrative tasks. While both roles involve communication, they have different primary responsibilities and skill sets.

What are PBX Operators or Switchboard Operators?

PBX Operators, also known as Switchboard Operators, are professionals responsible for managing and directing incoming and outgoing telephone calls within an organization. They operate a telephone switchboard or a Private Branch Exchange (PBX) system to connect callers to the appropriate department or individual. Additionally, they may provide information, take messages, and handle emergency calls, ensuring efficient communication within the company. Their role is essential for maintaining seamless internal and external communication and often includes administrative tasks.

Is being a PBX operator hard?

Being a PBX operator involves managing multiple phone lines, directing calls, and providing customer service, which requires good communication skills and attention to detail. The job can be routine and may involve working in a fast-paced environment, but it generally does not require advanced technical skills or extensive training. Some positions may require basic knowledge of phone systems and multitasking abilities.

What is the difference between Pbx Operator Switchboard Operator vs Receptionist?

AspectPbx Operator Switchboard OperatorReceptionist
Primary RoleManages phone systems, routes calls, and operates switchboardsGreets visitors, answers calls, and performs administrative tasks
Work EnvironmentOffice settings, call centers, corporate environmentsFront desk, office reception areas
Required SkillsCommunication, multitasking, familiarity with phone systemsCommunication, customer service, organizational skills

The main difference between a Pbx Operator Switchboard Operator and a Receptionist lies in their primary responsibilities. Pbx Operators focus on managing phone systems and call routing, while Receptionists handle visitor interactions and general administrative duties. Both roles require strong communication skills and are commonly found in office environments, but their specific functions differ significantly.

Did switchboard operators make good money?

Switchboard operators, including PBX operators, historically earned modest wages, often comparable to other administrative roles. Salaries varied based on experience, location, and the industry, but generally, the pay was not considered high. Today, the role has largely been replaced by automated systems, and pay standards have shifted accordingly.

What does a PBX operator do?

A PBX operator, also known as a switchboard operator, manages the internal telephone system by connecting calls, transferring calls to appropriate departments or individuals, and handling incoming and outgoing communications. They often use a console or phone system and require good communication and organizational skills. The role may involve maintaining call logs and ensuring efficient communication flow within an organization.

What are some common challenges faced by PBX/Switchboard Operators, and how can they be managed effectively?

PBX/Switchboard Operators often handle a high volume of calls, which requires maintaining composure and professionalism under pressure. Managing multiple lines simultaneously and accurately transferring calls can be challenging, especially during peak hours. Effective communication skills, familiarity with the phone system, and strong multitasking abilities are essential for success. Employers typically provide training on the specific switchboard systems used, and operators are supported by team leads or supervisors to ensure smooth call flow and customer satisfaction.

What are the key skills and qualifications needed to thrive as a PBX/Switchboard Operator, and why are they important?

To thrive as a PBX/Switchboard Operator, you need excellent verbal communication, strong organizational skills, and a high school diploma or equivalent. Familiarity with PBX phone systems, call routing software, and office productivity tools is typically required. Outstanding customer service abilities, patience, and the capacity to multitask make someone stand out in this role. These skills are crucial to ensure efficient call management, positive caller experiences, and seamless communication within the organization.
What are popular job titles related to Pbx Operator Switchboard Operator jobs in Arizona? For Pbx Operator Switchboard Operator jobs in Arizona, the most frequently searched job titles are:
What job categories do people searching Pbx Operator Switchboard Operator jobs in Arizona look for? The top searched job categories for Pbx Operator Switchboard Operator jobs in Arizona are:
What cities in Arizona are hiring for Pbx Operator Switchboard Operator jobs? Cities in Arizona with the most Pbx Operator Switchboard Operator job openings:
Pbx Operator Switchboard Operator jobs near you
Infographic showing various Pbx Operator Switchboard Operator job openings in Arizona as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $32,624 per year, or $15.7 per hour.

PBX Operator

Yavapai Regional Medical Center

Prescott, AZ

$18 - $22.19/hr

Other

Re-posted 29 days ago

Job description


Job Summary and Responsibilities

As a PBX Operator, you will be responsible for all operations related to the hospital's Communications and Security Systems.

Daily, you will demonstrate behavior consistent with the Core Values, supporting our hospital's strategic plan and quality improvement initiatives. You will manage calls, operate the switchboard, respond to emergencies, and monitor security systems, ensuring seamless and secure communication.

Success in this role requires exceptional communication, calm under pressure, a commitment to service excellence, and dedication to the hospital's mission and values.

  • Knows location of equipment, passwords, and is able to login/out as necessary.
  • Follows protocol for rebooting as needed
  • Effectively utilizes computer based telephony system for all call processing (other than down time scenarios)
  • Accepts incoming calls, directing them to the proper departments with care and efficiency. Also places outbound and long distance calls as needed
  • Displays a very high level of service and commitment to organization and performs in a friendly, professional, and responsible manner.
  • Speaks clearly and distinctly; demonstrates proper use of the English language
Job Requirements

Required

  • High School Graduate/GED
  • Two years PBX operator, customer service, or hospital related experience

Preferred

  • Some college level education
  • Three years customer service experience, preferably in a hospital PBX or high volume call center environment 
  • Experience in the hospital setting
Where You'll Work

Are you ready to join a healthcare family where your values align with ours? At Dignity Health – Yavapai Regional Medical Center (DH-YRMC), now a proud part of CommonSpirit Health, a not-for-profit integrated healthcare provider, our core mission guides every decision and every interaction.

Here, you'll discover more than just a job; you'll find rewarding career opportunities across a comprehensive network of inpatient and outpatient services. From a vibrant community hospital, YRMC has grown into a leading regional healthcare system.

Today, that means you could be making an impact at:

  • Two state-of-the-art acute care hospitals
  • A robust network of primary and specialty care clinics
  • Modern outpatient health and wellness services
  • Acclaimed cardiac diagnostic centers
  • Advanced outpatient medical imaging facilities


Elevate your career without sacrificing your quality of life. As you grow with YRMC, you'll find the Prescott area isn't just a place to work – it's an inspiring community designed for living, thriving, and embracing the outdoors. Imagine a charming blend of bygone appeal and modern amenities, coupled with four distinct seasons and nearly year-round sunshine perfect for every adventure.

Say hello to a relaxed lifestyle that empowers you to prioritize both your professional growth and family time. YRMC extends this inviting spirit within our walls, fostering a strong sense of family, and belonging among our team members.

Come experience the exceptional quality of life that YRMC and Prescott offer. Work at the heart of #hellohumankindness and discover where your career and well-being truly connect.

Qualifications:

Required

  • High School Graduate/GED
  • Two years PBX operator, customer service, or hospital related experience

Preferred

  • Some college level education
  • Three years customer service experience, preferably in a hospital PBX or high volume call center environment 
  • Experience in the hospital setting
Employment Type: PRN
Yavapai Regional Medical Center logo

About Yavapai Regional Medical Center

Sourced by ZipRecruiter

Dignity Health-Yavapai Regional Medical Center embodies a strong sense of family, security, and belonging, extending compassion and a commitment to quality care. Our excellence in healthcare has earned us prestigious awards, including the Stroke Care Excellence Award (2022) and Neuroscience Excellence Award (2021, 2020). We take pride in being among America's 100 Best Hospitals for Stroke Care (2020, 2021).

Industry

Health care and social assistance

Company size

1,001 - 5,000 Employees

Headquarters location

Prescott, AZ, US

Year founded

1999

Social media

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