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Answering Service Operator Jobs in Arizona (NOW HIRING)

Honorhealth

Dispatch Operator Evening

Phoenix, AZ

Keeps customer service as first priority in all interactions * Answers and responds to internal ... Call answering and radio dispatching experience Preferred * Hospital operator and/or security ...

HonorHealth

Dispatch Operator Evening

Phoenix, AZ · On-site

Keeps customer service as first priority in all interactions * Answers and responds to internal ... Call answering and radio dispatching experience Preferred * Hospital operator and/or security ...

HonorHealth

Dispatch Operator Day Shift

Phoenix, AZ · On-site

Keeps customer service as first priority in all interactions Answers and responds to internal ... Call answering and radio dispatching experience - Preferred * Other Hospital operator and/or ...

Pascua Yaqui Tribe

Communications Operator

Tucson, AZ · On-site

$40K/yr

The Communications Operator, under direct supervision, responds to all 911 emergency and non ... answering, process, and dispatch emergency and non-emergency calls for service. Provide pre ...

Complete Water System LLC

Be Seen First

Service Dispatcher

Phoenix, AZ · On-site

$18.50 - $20/hr

This position is much more than answering phones. You'll become the first point of contact for our ... Company Description Complete Water Systems LLC is family owned & operated. Providing a complete ...

Complete Water System LLC

Be Seen First

Service Dispatcher

Phoenix, AZ · On-site

$18.50 - $20/hr

This position is much more than answering phones. You'll become the first point of contact for our ... Company Description Complete Water Systems LLC is family owned & operated. Providing a complete ...

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All JobsAnswering Service Operator JobsAnswering Service Operator Jobs in Arizona

Answering Service Operator information

See Arizona salary details

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$13

$15

How much do answering service operator jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for answering service operator in Arizona is $13.44, according to ZipRecruiter salary data. Most workers in this role earn between $12.55 and $14.33 per hour, depending on experience, location, and employer.

What is an answering service operator?

An answering service operator is a professional who answers phone calls on behalf of businesses or individuals, often outside of regular business hours. They handle messages, provide information, transfer calls, and sometimes schedule appointments or offer basic customer support. Operators are trained to follow specific protocols and scripts based on the client's needs, ensuring that callers receive courteous and accurate assistance. This role is essential for businesses that want to maintain 24/7 availability without having in-house staff at all times.

What is the average pay for answering service operators?

The average pay for answering service operators typically ranges from $10 to $15 per hour, depending on experience, location, and the employer. Some positions may offer additional benefits or shift differentials for night or weekend work.

What is the difference between Answering Service Operator vs Customer Service Representative?

AspectAnswering Service OperatorCustomer Service Representative
CredentialsTypically no formal certifications requiredOften requires customer service or communication training
Work EnvironmentCall centers, remote or office settingsRetail, call centers, office settings
Employer & IndustryAnswering service companies, healthcare, emergency servicesRetail, tech, finance, healthcare
Search & Comparison IntentFocus on call handling, message taking, emergency responseFocus on customer interaction, issue resolution

Answering Service Operators primarily handle incoming calls, take messages, and may respond to emergencies, often working in call centers or remote setups. Customer Service Representatives engage directly with customers to resolve issues, provide product information, and support sales. While both roles involve communication skills, Answering Service Operators focus more on call management and message accuracy, whereas Customer Service Representatives emphasize customer interaction and problem-solving.

What are some common challenges answering service operators face and how can they be managed?

Answering Service Operators often handle high call volumes and must quickly adapt to various client industries, which can be challenging. Managing stress, maintaining professionalism, and ensuring accurate message delivery are key aspects of the role. Many operators find it helpful to develop strong multitasking and active listening skills, as well as to stay organized through digital tools provided by their employer. Regular feedback from supervisors and collaboration with team members also support continuous improvement and job satisfaction.

What does an answering service operator do?

Answering service operators handle inbound calls for their clients, either through a switchboard or in a call center. As an answering service operator, your job duties include courteously greeting callers, determining the reason for their call, and answering questions or directing their requests to a different department as necessary. Some answering service operators oversee multiple phone lines, so being organized and able to multitask is required. You must also keep a log of the calls in a spreadsheet or database, entering notes and contact information about the call. You sometimes need to take further action, such as contacting a supervisor to resolve difficult situations. Answering service operators may work during regular business hours, or they may receive calls and take messages after-hours.

What are the key skills and qualifications needed to thrive as an answering service operator, and why are they important?

To thrive as an Answering Service Operator, you need excellent verbal communication, active listening skills, and a high school diploma or equivalent. Familiarity with multi-line phone systems and call center software is typically required. Strong interpersonal skills, patience, and attention to detail help operators handle a variety of callers and situations effectively. These skills ensure efficient, accurate message delivery and provide a positive experience for both callers and clients.
More about Answering Service Operator jobs
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Answering Service Operator jobs near you
Infographic showing various Answering Service Operator job openings in Arizona as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, and 4% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $27,956 per year, or $13.4 per hour.

Communications Specialist/Answering Service

Silver Rock Enterprises Inc

Kingman, AZ • On-site

$18 - $19.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 24 days ago

Job description

Description:

TELEPHONE ANSWERING SERVICE OPERATOR
Kingman, Arizona | Full-Time | On-Site
$18/hour + Performance Incentives


Silver Rock Enterprises is hiring dependable, detail-oriented professionals to join our live answering service team.

This is not a casual call center job.


Our operators handle important calls for medical offices, businesses, and emergency-related services across the country. Accuracy, professionalism, reliability, and calm communication are critical to success in this role.


We are looking for people who:

  • Show up consistently and on time
  • Stay focused in a fast-paced environment
  • Communicate clearly and professionally
  • Follow detailed instructions accurately
  • Remain calm under pressure
  • Work well within structured systems and procedures

If you prefer constant variety, dislike routine processes, or struggle with multitasking under time pressure, this position will likely not be a good fit.


ABOUT THE ROLE


As a Telephone Answering Service Operator, you will:

  • Answer inbound calls for business and medical clients
  • Follow client-specific instructions exactly
  • Take accurate messages while speaking with callers
  • Route urgent calls appropriately
  • Handle sensitive and confidential information professionally
  • Manage multiple systems and screens simultaneously
  • Maintain composure during high call volume periods

This position requires strong listening skills, typing accuracy, attention to detail, and reliability.

SCHEDULE & WORK ENVIRONMENT

  • Full-time position
  • On-site in Kingman, AZ
  • Flexible availability required, including evenings, weekends, and holidays
  • Fast-paced office environment
  • Team-oriented but highly accountable workplace
  • Attendance and punctuality are essential

QUALIFICATIONS

Required:

  • Strong verbal communication skills
  • Basic computer proficiency
  • Typing speed of at least 35 WPM
  • Ability to multitask efficiently
  • Stable work history and dependable attendance
  • Professional attitude and willingness to follow procedures

ABOUT SILVER ROCK ENTERPRISES

For nearly 40 years, Silver Rock Enterprises has provided professional answering services for clients nationwide. We’ve built our reputation on reliability, professionalism, and exceptional customer care.

We are looking for team members who take pride in doing important work well and consistently.


APPLICATION PROCESS

Please apply online only.
No walk-ins or phone calls, please.

Requirements:

HIRING REQUIREMENTS

  • Must pass background screening and drug test
  • Applicants with fraud or violent felony convictions cannot be considered

PAY & BENEFITS

  • Starting pay: $18/hour
  • Performance-based bonuses and hourly incentives
  • Medical, Dental, and Vision Insurance
  • Life Insurance
  • Short-Term & Long-Term Disability
  • 401(k)
  • Telehealth & Employee Assistance Program
  • Employee Retail Discount Program

Apply