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Pbx Operator Switchboard Operator Jobs (NOW HIRING)

St. Joe

PBX Concierge at Watercolor Inn

FL · On-site

Job Summary The PBX Operator/Switchboard Operator serves as the first point of contact for all callers and guests seeking assistance. The role is responsible for providing prompt, courteous and ...

Prime Healthcare

PBX Operator

Mission, TX

We are seeking a PBX Operator, also referred to as a Switchboard Operator or Communication Operator in our communications department. The PBX Operator is responsible for answering the switchboard and ...

Prime Healthcare

PBX Operator

Mission, TX

We are seeking a PBX Operator, also referred to as a Switchboard Operator or Communication Operator in our communications department. The PBX Operator is responsible for answering the switchboard and ...

Prime Healthcare

PBX Operator

Mission, TX

We are seeking a PBX Operator, also referred to as a Switchboard Operator or Communication Operator in our communications department. The PBX Operator is responsible for answering the switchboard and ...

Prime Healthcare

PBX Operator

Mission, TX

We are seeking a PBX Operator, also referred to as a Switchboard Operator or Communication Operator in our communications department. The PBX Operator is responsible for answering the switchboard and ...

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Pbx Operator Switchboard Operator information

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How much do pbx operator switchboard operator jobs pay per hour?

As of Jul 3, 2026, the average hourly pay for pbx operator switchboard operator in the United States is $16.75, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.27 per hour, depending on experience, location, and employer.

Is a PBX operator the same as a receptionist?

A PBX operator is responsible for managing internal phone systems, directing calls, and operating switchboards, often requiring technical skills and knowledge of communication systems. A receptionist typically handles front-desk duties, greeting visitors and performing administrative tasks. While both roles involve communication, they have different primary responsibilities and skill sets.

What are PBX Operators or Switchboard Operators?

PBX Operators, also known as Switchboard Operators, are professionals responsible for managing and directing incoming and outgoing telephone calls within an organization. They operate a telephone switchboard or a Private Branch Exchange (PBX) system to connect callers to the appropriate department or individual. Additionally, they may provide information, take messages, and handle emergency calls, ensuring efficient communication within the company. Their role is essential for maintaining seamless internal and external communication and often includes administrative tasks.

Is being a PBX operator hard?

Being a PBX operator involves managing multiple phone lines, directing calls, and providing customer service, which requires good communication skills and attention to detail. The job can be routine and may involve working in a fast-paced environment, but it generally does not require advanced technical skills or extensive training. Some positions may require basic knowledge of phone systems and multitasking abilities.

What is the difference between Pbx Operator Switchboard Operator vs Receptionist?

AspectPbx Operator Switchboard OperatorReceptionist
Primary RoleManages phone systems, routes calls, and operates switchboardsGreets visitors, answers calls, and performs administrative tasks
Work EnvironmentOffice settings, call centers, corporate environmentsFront desk, office reception areas
Required SkillsCommunication, multitasking, familiarity with phone systemsCommunication, customer service, organizational skills

The main difference between a Pbx Operator Switchboard Operator and a Receptionist lies in their primary responsibilities. Pbx Operators focus on managing phone systems and call routing, while Receptionists handle visitor interactions and general administrative duties. Both roles require strong communication skills and are commonly found in office environments, but their specific functions differ significantly.

Did switchboard operators make good money?

Switchboard operators, including PBX operators, historically earned modest wages, often comparable to other administrative roles. Salaries varied based on experience, location, and the industry, but generally, the pay was not considered high. Today, the role has largely been replaced by automated systems, and pay standards have shifted accordingly.

What does a PBX operator do?

A PBX operator, also known as a switchboard operator, manages the internal telephone system by connecting calls, transferring calls to appropriate departments or individuals, and handling incoming and outgoing communications. They often use a console or phone system and require good communication and organizational skills. The role may involve maintaining call logs and ensuring efficient communication flow within an organization.

What are some common challenges faced by PBX/Switchboard Operators, and how can they be managed effectively?

PBX/Switchboard Operators often handle a high volume of calls, which requires maintaining composure and professionalism under pressure. Managing multiple lines simultaneously and accurately transferring calls can be challenging, especially during peak hours. Effective communication skills, familiarity with the phone system, and strong multitasking abilities are essential for success. Employers typically provide training on the specific switchboard systems used, and operators are supported by team leads or supervisors to ensure smooth call flow and customer satisfaction.

What are the key skills and qualifications needed to thrive as a PBX/Switchboard Operator, and why are they important?

To thrive as a PBX/Switchboard Operator, you need excellent verbal communication, strong organizational skills, and a high school diploma or equivalent. Familiarity with PBX phone systems, call routing software, and office productivity tools is typically required. Outstanding customer service abilities, patience, and the capacity to multitask make someone stand out in this role. These skills are crucial to ensure efficient call management, positive caller experiences, and seamless communication within the organization.
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Pbx Operator Switchboard Operator jobs near you
Infographic showing various Pbx Operator Switchboard Operator job openings in the United States as of June 2026, with employment types broken down into 99% Full Time, and 1% Part Time. Highlights an 96% Physical, and 4% Remote job distribution, with an average salary of $34,841 per year, or $16.8 per hour.

PBX Concierge at Watercolor Inn

THE ST JOE COMPANY

Santa Rosa Beach, FL • On-site

Full-time

Posted 28 days ago

Job description

Job Summary

The PBX Operator/Switchboard Operator serves as the first point of contact for all callers and guests seeking assistance.  The role is responsible for providing prompt, courteous and efficient handling of all incoming calls, as well as assistance for outgoing calls which transpire through the PBX system. The PBX Operator/Switchboard Operator also plays an integral part in assisting with emergencies, (fire, medical, power/system failure) by contacting the designated personnel for immediate assistance.

Primary Responsibilities & Essential Functions

  • Maintain knowledge of and comply with all departmental policies, service procedures, and standards
  • Maintain complete knowledge of correct maintenance and use of equipment
  • Maintain complete knowledge events, including but not limited to, scheduled daily activities, in-house groups, hotel extensions, all special requests, hours of operation for each outlet, features and services provided by the hotel, and all front desk operations
  • Always maintain positive guest relations.
  • Document and resolve guest complaints, ensuring guest satisfaction
  • Provide callers with accurate information on hotel facilities and services
  • Respond to all incoming telephone calls within 3 rings, using proper salutation and closing
  • Route callers to appropriate department
  • Monitor busy lines; check back with caller on hold to update status and offer to take a message or offer a callback
  • Take, record, and relay messages accurately
  • Access system to print guest messages on PBX printer and coordinate delivery with Bell Stand
  • Accept, record and deliver wake-up calls
  • Assist callers with credit card, calling card, collect, overseas and person to person calls
  • Accept and process all guest requests including but not limited to, screening calls, do not disturb, call forwarding, and non-registered guest calls
  • Utilize property management software to handle guest inquiries
  • Assist with any front desk operations opening and closing tasks
  • Review status of assignments and any follow-up action with on-coming Operator
  • Assist in emergency situations as central communication center for hotel
  • Assist as other duties are assigned

Education and Experience

  • Sufficient education and literacy needed to identify and read product labels and to communicate with guests about job-related needs   
  • Ability to read, write, speak, and communicate in basic English preferred   
  • Previous phone customer experience preferred   
  • Previous experience in a related hospitality position preferred  

Knowledge, Skills, Abilities

  • Detail oriented and thorough    
  • Ability to perform consistent work to the highest of standards   
  • Ability to remain discreet and respect the privacy of guests   
  • Ability to interact with guests in a pleasant friendly way   
  • Ability to work in both a team environment and independently 
  • Excellent time management skills  
  • Must be a service minded individual with a positive attitude who truly enjoys helping others
  • Must be quick thinking and adept at handling phone calls
  • Background in the service industry heavily preferred

Physical Demands

  • Walking, standing for long periods of time
  • Lifting, bending, reaching as needed
  • Frequent keyboarding
  • Must be able to life 25lbs

Working Conditions

  • Primarily indoors
  • Possible exposure to extreme heat or cold depending on season
  • Possible exposure to a somewhat noisy environment

The above statements are intended to describe the general nature and level of work being performed and are not an exclusive list of all duties and responsibilities.  The St. Joe Company/St. Joe Resort Operations reserves the right to amend and change responsibilities to meet business and organizational needs.

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