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Pbx Operator Switchboard Operator Jobs (NOW HIRING)

Prime Healthcare

PBX Operator

Denville, NJ

$17.88/hr

PBX Operator - PER DIEM - NIGHTS - 11 PM - 7:30 AM The PBX Operator / Receptionist is responsible for answering the switchboard and pages overhead, greets and directs people to the appropriate ...

Principle Choice Solutions LLC

Switchboard Operator

Boyers, PA · On-site

$16.25 - $20.75/hr

The Switchboard Operator supports federal facility operations and serves as a communication hub ... Operate and manage multi-line VoIP or PBX telephone systems, including transferring, conferencing ...

Larkin Community Hospital

Switchboard Operator

Miami, FL · On-site

$14.25 - $18.25/hr

The PBX operator is responsible in handling our telephone switching system. The job entails basic ... Strong customer service skills. * Experience working with telephone switchboard preferred.

Montage Hotels & Resorts

PBX Operator

Bluffton, SC

PBX Operator SUMMARY The PBX Operator functions as the heartbeat for the hotel, processing all ... Providing prompt and courteous switchboard services to our guests, including message taking when ...

AHMC Healthcare

PBX Operator

San Gabriel, CA · On-site

$23/hr

PBX Operator is required to answer incoming phone calls and direct them to the right person or ... This position requires a thorough knowledge of the hospital switchboard, a complete knowledge of ...

Tenet Health

PBX Operator

Delray Beach, FL · On-site

Per Diem Position Summary The PBX Operator is responsible for supporting the hospital by operating the PBX switchboard. PBX Operators efficiently answer, screen and transfer all incoming and outgoing ...

Tenet Health

PBX Operator

Delray Beach, FL

Per Diem Position Summary The PBX Operator is responsible for supporting the hospital by operating the PBX switchboard. PBX Operators efficiently answer, screen and transfer all incoming and outgoing ...

Principle Choice Solutions LLC

Switchboard Operator

Boyers, PA · On-site

$16.25 - $20.75/hr

The Switchboard Operator supports federal facility operations and serves as a communication hub ... Operate and manage multi-line VoIP or PBX telephone systems, including transferring, conferencing ...

Larkin Community Hospital

Switchboard Operator

Miami, FL · On-site

$14.25 - $18.25/hr

The PBX operator is responsible in handling our telephone switching system. The job entails basic ... Strong customer service skills. * Experience working with telephone switchboard preferred.

St. Clare's - Denville

PBX Operator

Denville, NJ

$17.88/hr

Responsibilities PBX Operator - PER DIEM - NIGHTS - 11 PM - 7:30 AM The PBX Operator / Receptionist is responsible for answering the switchboard and pages overhead, greets and directs people to the ...

Tenet Health

PBX Operator

Delray Beach, FL · On-site

Per Diem Position Summary The PBX Operator is responsible for supporting the hospital by operating the PBX switchboard. PBX Operators efficiently answer, screen and transfer all incoming and outgoing ...

AHMC Healthcare

PBX Operator

San Gabriel, CA · On-site

PBX Operator is required to answer incoming phone calls and direct them to the right person or ... This position requires a thorough knowledge of the hospital switchboard, a complete knowledge of ...

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Pbx Operator Switchboard Operator information

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How much do pbx operator switchboard operator jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for pbx operator switchboard operator in the United States is $16.75, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.27 per hour, depending on experience, location, and employer.

What is a PBX operator switchboard operator?

PBX Operators, also known as Switchboard Operators, are professionals responsible for managing and directing incoming and outgoing telephone calls within an organization. They operate a telephone switchboard or a Private Branch Exchange (PBX) system to connect callers to the appropriate department or individual. Additionally, they may provide information, take messages, and handle emergency calls, ensuring efficient communication within the company. Their role is essential for maintaining seamless internal and external communication and often includes administrative tasks.

What is the difference between Pbx Operator Switchboard Operator vs Receptionist?

AspectPbx Operator Switchboard OperatorReceptionist
Primary RoleManages phone systems, routes calls, and operates switchboardsGreets visitors, answers calls, and performs administrative tasks
Work EnvironmentOffice settings, call centers, corporate environmentsFront desk, office reception areas
Required SkillsCommunication, multitasking, familiarity with phone systemsCommunication, customer service, organizational skills

The main difference between a Pbx Operator Switchboard Operator and a Receptionist lies in their primary responsibilities. Pbx Operators focus on managing phone systems and call routing, while Receptionists handle visitor interactions and general administrative duties. Both roles require strong communication skills and are commonly found in office environments, but their specific functions differ significantly.

What are some common challenges faced by PBX operator switchboard operators, and how can they be managed effectively?

PBX/Switchboard Operators often handle a high volume of calls, which requires maintaining composure and professionalism under pressure. Managing multiple lines simultaneously and accurately transferring calls can be challenging, especially during peak hours. Effective communication skills, familiarity with the phone system, and strong multitasking abilities are essential for success. Employers typically provide training on the specific switchboard systems used, and operators are supported by team leads or supervisors to ensure smooth call flow and customer satisfaction.

What are the key skills and qualifications needed to thrive as a PBX operator switchboard operator?

To thrive as a PBX/Switchboard Operator, you need excellent verbal communication, strong organizational skills, and a high school diploma or equivalent. Familiarity with PBX phone systems, call routing software, and office productivity tools is typically required. Outstanding customer service abilities, patience, and the capacity to multitask make someone stand out in this role. These skills are crucial to ensure efficient call management, positive caller experiences, and seamless communication within the organization.
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What states have the most Pbx Operator Switchboard Operator jobs?

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What job categories do people searching Pbx Operator Switchboard Operator jobs look for?

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Pbx Operator Switchboard Operator jobs near you
Infographic showing various Pbx Operator Switchboard Operator job openings in the United States as of August 2026, with employment types broken down into 43% Full Time, 55% Part Time, 1% Contract, and 1% Nights. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $34,841 per year, or $16.8 per hour.

Switchboard Operator

Principle Choice Solutions LLC

Atlanta, GA • On-site

$17.98/hr

Full-time

Posted 25 days ago

Job description

PRINCIPLE CHOICE SOLUTIONS
Switchboard Operator

POSITION PURPOSE
The Switchboard Operator serves as the primary point of contact for incoming calls to a federal customer and is responsible for operating a multi-line telephone console, routing callers to the appropriate offices or personnel, providing approved directory and general information assistance, and supporting emergency notification protocols. The position ensures callers receive professional, timely, and accurate assistance while supporting uninterrupted communications operations.
ORGANIZATION
This position reports to the Site Supervisor or Program Manager.
The Switchboard Operator supports federal facility operations and serves as a communication hub between the public, agency personnel, contractor staff, emergency responders, and designated duty officers.
ESSENTIAL FUNCTIONS
  • Answer a high volume of incoming calls promptly, professionally, and in accordance with customer greeting and etiquette standards.
  • Screen callers to determine the nature of requests and route calls to the appropriate government office, contractor point of contact, or voicemail box.
  • Provide accurate general information including office hours, contact information, extensions, and facility information using approved directories and resources.
  • Operate and manage multi-line VoIP or PBX telephone systems, including transferring, conferencing, holding, and paging functions.
  • Support after-hours, overnight, weekend, and holiday coverage requirements as required by contract operations.
  • Maintain and update telephone directories, extension lists, on-call rosters, and duty officer contact lists.
  • Coordinate with directory administrators to ensure staffing and contact information remains accurate and current.
  • Track call volume, misrouted calls, and directory errors for operational reporting and continuous improvement efforts.
  • Serve as the initial point of contact for emergency calls received through the switchboard and follow established Emergency Action Plan procedures.
  • Initiate authorized paging, overhead announcements, and mass-notification procedures during emergency situations.
  • Notify designated duty officers, Facility Security Officers, emergency responders, and other personnel in accordance with site protocols.
  • Maintain accurate logs and records for emergency, medical, safety, and security-related calls.
  • Provide backup receptionist or visitor support functions when assigned.
  • Maintain confidentiality of caller information and internal directory information.
  • Comply with all site security requirements, telecommunications policies, customer rules, and company standards of conduct.
  • Report suspicious calls, bomb threats, harassment concerns, adverse information, or security incidents in accordance with site procedures and federal guidance.
  • Perform other related duties as assigned to support communications and facility operations.

KNOWLEDGE & EXPERIENCE
 
  • Employment is contingent upon obtaining and maintaining a favorable Tier 1 background investigation (SF 85) and HSPD-12 Personnel Identity Verification (PIV) or Common Access Card (CAC) credential and enrollment in the Continuous Vetting (CV) program.
  • High school diploma or equivalent required.
  • Minimum one year of experience operating a multi-line telephone system, reception desk, call center console, or similar communications position.
  • Strong customer-service skills with a professional, courteous, and articulate speaking voice.
  • Ability to type at least 30 words per minute and navigate directories and software systems while actively handling calls.
  • Basic proficiency with Microsoft Outlook, Microsoft Teams, and web-based directory applications.
  • Ability to remain calm and follow procedures during high-volume or emergency call situations.
  • Familiarity with VoIP, PBX, Cisco, Avaya, Teams Calling, or similar communications systems is preferred.
  • Experience supporting a federal facility, military installation, courthouse, healthcare facility, or government agency is preferred.
  • Must be a U.S. citizen; work sponsorship is not available due to federal security restrictions.

MACHINES & EQUIPMENT
The incumbent must be able to effectively operate multi-line telephone consoles, PBX or VoIP communication systems, headsets, paging systems, directory applications, computers, printers, scanners, and other office equipment required to perform assigned duties. The position may also utilize emergency notification systems, call-logging software, and facility communication platforms.
PHYSICAL REQUIREMENTS
Must be able to lift and carry up to 20 pounds.
Must be able to sit for extended periods while operating a switchboard console, answering calls, wearing a headset, and utilizing computer systems. Frequent keyboard use, telephone communication, and console operation are required.
WORKING CONDITIONS
The incumbent works in a remote, telework, hybrid, or office environment that is not substantially exposed to adverse environmental conditions such as heat, cold, or extreme noise. Routine periods of computer use, data entry, record review, case processing, and telephone communication are required.
The position may support fluctuating workloads, expedited requests, changing investigative requirements, and future technology implementations as operational needs require.
The incumbent works in a standard office, communications center, reception area, or federal facility environment.
The position may require shift work, including evenings, nights, weekends, and holidays, depending on contract coverage requirements.
Security, privacy, emergency response, workplace safety, and telecommunications training will be provided as part of this role. Employees are expected to comply with all contract security requirements, credentialing requirements, and facility access requirements.
The above statements are intended to describe the general nature of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
Principle Choice Solutions is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, parental status, national origin, disability, genetic information, political affiliation, protected veteran status, sexual orientation, gender identity or expression, or any other non-merit-based factors or characteristic protected by federal, state, or local laws.
 

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