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Pbx Operator Switchboard Operator Jobs (NOW HIRING)

TriCities Hospital

Switchboard PBX Operator

Hopewell, VA · On-site

$13 - $15.60/hr

Jump-start your career as a(an) Switchboard PBX Operator today with TriCities Hospital. Job Summary and Qualifications As our PBX Operator you will promptly answer all incoming and assist in placing ...

AHMC Healthcare

PBX Operator

Anaheim, CA · On-site

$226.41/hr

The PBX Operator is responsible for answering and directing calls to and from and within the ... Previous switchboard experience desired or heavy phone experience 4. Proficient with Microsoft ...

AHMC Healthcare

PBX Operator

Anaheim, CA · On-site

$226.41/hr

Overview The PBX Operator is responsible for answering and directing calls to and from and within ... Previous switchboard experience desired or heavy phone experience 4. Proficient with Microsoft ...

AHMC Healthcare

PBX Operator

Anaheim, CA · On-site

$23/hr

Overview The PBX Operator is responsible for answering and directing calls to and from and within ... Previous switchboard experience desired or heavy phone experience 4. Proficient with Microsoft ...

AHMC Healthcare

PBX Operator

Anaheim, CA · On-site

$23 - $26.41/hr

The PBX Operator is responsible for answering and directing calls to and from and within the ... Previous switchboard experience desired or heavy phone experience 4. Proficient with Microsoft ...

AHMC Healthcare

PBX Operator

Anaheim, CA · On-site

Overview The PBX Operator is responsible for answering and directing calls to and from and within ... Previous switchboard experience desired or heavy phone experience4. Proficient with Microsoft ...

Baptist Health

PBX Operator

Lexington, KY · On-site

Summary The PBX/Switchboard Department serves as the central communication hub for Baptist Health ... PBX Operator Part-Time, Days * Direct incoming calls from the switchboard and patient information ...

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Pbx Operator Switchboard Operator information

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How much do pbx operator switchboard operator jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for pbx operator switchboard operator in the United States is $16.75, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.27 per hour, depending on experience, location, and employer.

What is a PBX operator switchboard operator?

PBX Operators, also known as Switchboard Operators, are professionals responsible for managing and directing incoming and outgoing telephone calls within an organization. They operate a telephone switchboard or a Private Branch Exchange (PBX) system to connect callers to the appropriate department or individual. Additionally, they may provide information, take messages, and handle emergency calls, ensuring efficient communication within the company. Their role is essential for maintaining seamless internal and external communication and often includes administrative tasks.

What are the key skills and qualifications needed to thrive as a PBX operator switchboard operator?

To thrive as a PBX/Switchboard Operator, you need excellent verbal communication, strong organizational skills, and a high school diploma or equivalent. Familiarity with PBX phone systems, call routing software, and office productivity tools is typically required. Outstanding customer service abilities, patience, and the capacity to multitask make someone stand out in this role. These skills are crucial to ensure efficient call management, positive caller experiences, and seamless communication within the organization.

What are some common challenges faced by PBX operator switchboard operators, and how can they be managed effectively?

PBX/Switchboard Operators often handle a high volume of calls, which requires maintaining composure and professionalism under pressure. Managing multiple lines simultaneously and accurately transferring calls can be challenging, especially during peak hours. Effective communication skills, familiarity with the phone system, and strong multitasking abilities are essential for success. Employers typically provide training on the specific switchboard systems used, and operators are supported by team leads or supervisors to ensure smooth call flow and customer satisfaction.

What is the difference between Pbx Operator Switchboard Operator vs Receptionist?

AspectPbx Operator Switchboard OperatorReceptionist
Primary RoleManages phone systems, routes calls, and operates switchboardsGreets visitors, answers calls, and performs administrative tasks
Work EnvironmentOffice settings, call centers, corporate environmentsFront desk, office reception areas
Required SkillsCommunication, multitasking, familiarity with phone systemsCommunication, customer service, organizational skills

The main difference between a Pbx Operator Switchboard Operator and a Receptionist lies in their primary responsibilities. Pbx Operators focus on managing phone systems and call routing, while Receptionists handle visitor interactions and general administrative duties. Both roles require strong communication skills and are commonly found in office environments, but their specific functions differ significantly.

Is being a Pbx Operator Switchboard Operator a stressful job?

Being a Pbx Operator Switchboard Operator can be stressful during busy periods when handling multiple calls and urgent requests. The role requires strong communication skills, attention to detail, and the ability to manage high call volumes efficiently. However, the level of stress varies depending on the work environment and workload management.
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Pbx Operator Switchboard Operator jobs near you
Infographic showing various Pbx Operator Switchboard Operator job openings in the United States as of August 2026, with employment types broken down into 38% Full Time, 60% Part Time, 1% Contract, and 1% Nights. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $34,841 per year, or $16.8 per hour.

Switchboard PBX Operator PRN

Retreat Doctors' Hospital

Mechanicsville, VA • On-site

$13 - $15.60/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 15 days ago

Job description

Hourly Wage Estimate: $13.00 - $15.60 / hour
Learn more about the benefits offered for this job.

The estimate displayed represents the typical wage range of candidates hired. Factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role. The typical candidate is hired below midpoint of the range.

Do you have the PRN career opportunities as a(an) Switchboard PBX Operator PRN you want with your current employer? We have an exciting opportunity for you to join Retreat Doctors' Hospital which is part of the nation's leading provider of healthcare services, HCA Healthcare.

Job Summary and Qualifications

As our PBX Operator PRN you will promptly answer all incoming and assist in placing out-going calls, overhead page appropriate personnel, greet all hospital visitors and providing accurate hospital directions; You will respond to code phone or code wall panel alarms, taking priority over any calls except the fire alarm, making sure that appropriate personnel are notified.

· Monitor fire panel alarms and phones where applicable, contacting the fire department and appropriate personnel when needed.

· You will answer hospital visitor questions and complaints, seeking guidance from Director of Security as appropriate.

  • You will place and process long distance and Watts Line Calls for various departments and doctors' offices.
  • Assist patient rooms by advising how to place local and long distance calls and assisting extensions in determining proper billing in getting outside lines.
  • You will process, forward and deliver patient mail and flowers with assistance from volunteer staff.


What qualifications you will need:
  • 2 to 5 years’ experience switchboard operator/customer service experience is preferred
  • Medical terminology is a plus.


Benefits

Retreat Doctors' Hospital, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include some or all of the following:

  • Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
  • Wellbeing support, including free counseling and referral services
  • Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
  • Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
  • Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
  • Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location and position. 

Established in 1974, Henrico Doctors' Hospital is a 340-bed community hospital offering cardiology, gastroenterology, neurology, oncology, physical therapy, women's services and a 24/7 emergency department. Operated by HCA Healthcare, Henrico Doctors' Hospitals consists of three community campuses - Henrico, Parham, and Retreat Doctors' Hospitals along with a free-standing emergency center, Hanover Emergency Center. Envisioned, founded and supported by a group of independent physicians looking to provide high-quality care in an accessible community setting, Henrico Doctors' proudly remains committed to providing patients with the best care possible.

"Bricks and mortar do not make a hospital. People do."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder

If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Switchboard PBX Operator PRN opening. We review all applications. Qualified candidates will be contacted for interviews. Unlock the possibilities and apply today!

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status

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