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Pbx Communications Operator Jobs (NOW HIRING)

Marshallmedical

Communications Operator

Placerville, CA · On-site

$21 - $24.15/hr

The Communications Operator covers the switchboard on three different 8 hour shifts (AM, PM and NOC ... Must be able to master the use of the PBX switchboard, juggle several callers at once and respond ...

Prime Healthcare

PBX Operator

Mission, TX

We are seeking a PBX Operator, also referred to as a Switchboard Operator or Communication Operator in our communications department. The PBX Operator is responsible for answering the switchboard and ...

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$10

$23

$44

How much do pbx communications operator jobs pay per hour?

As of Jul 3, 2026, the average hourly pay for pbx communications operator in the United States is $23.31, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $25.96 per hour, depending on experience, location, and employer.

What are some typical challenges faced by PBX Communications Operators, and how can they be managed effectively?

PBX Communications Operators often handle high call volumes and must remain calm and organized, especially during emergencies or peak hours. Managing multiple lines and prioritizing urgent calls can be challenging, but effective use of call management systems and strong communication skills help operators stay efficient. Many organizations provide training and support to help operators develop these skills and manage stress. Building familiarity with the organization's protocols and maintaining a positive, professional attitude contribute greatly to success in this role.

What are the key skills and qualifications needed to thrive as a PBX Communications Operator, and why are they important?

To thrive as a PBX Communications Operator, you need excellent telephone etiquette, multitasking abilities, and a high school diploma or equivalent. Familiarity with PBX phone systems, paging software, and basic computer applications is typically required. Outstanding interpersonal skills, attention to detail, and the ability to remain calm under pressure help operators excel in this role. These skills and qualities are vital for ensuring efficient communication, quick response times, and positive interactions with callers in fast-paced environments.

What are PBX Communications Operators?

PBX Communications Operators are professionals responsible for managing and routing incoming, outgoing, and internal calls within an organization using a Private Branch Exchange (PBX) telephone system. They handle calls efficiently, provide information, transfer calls to the appropriate departments, and may also assist with paging, emergency communications, and basic administrative tasks. Their role ensures smooth communication flow within companies, hospitals, hotels, and other institutions. Strong communication and multitasking skills are essential for this position.

What is the difference between Pbx Communications Operator vs Customer Service Representative?

AspectPbx Communications OperatorCustomer Service Representative
CredentialsMinimal; often on-the-job trainingHigh school diploma or equivalent; customer service skills
Work EnvironmentCall centers, corporate offices, hotelsRetail, call centers, service industries
Industry UsageTelecommunications, hospitality, corporateRetail, healthcare, finance
Primary RoleManage internal and external calls, direct calls, operate PBX systemsAssist customers, handle inquiries, resolve issues

While both roles involve communication and customer interaction, Pbx Communications Operators primarily manage call routing within organizations using PBX systems, whereas Customer Service Representatives focus on assisting customers with inquiries and issues. The roles often overlap in communication skills but differ in technical responsibilities and work environments.

Is a PBX operator the same as a receptionist?

A PBX communications operator is responsible for managing internal and external phone systems, routing calls, and maintaining communication equipment. A receptionist typically handles front-desk duties, greeting visitors and performing administrative tasks. While both roles involve phone handling, they have different primary responsibilities and skill sets.

What exactly does a PBX operator do?

A PBX communications operator manages internal and external phone calls within an organization using a private branch exchange (PBX) system. They route calls, assist callers, and may handle administrative tasks such as maintaining call logs and troubleshooting basic phone system issues, often working in a customer service or administrative environment. Strong communication skills and familiarity with phone systems are essential for this role.

How do I become a PBX operator?

To become a PBX communications operator, candidates typically need a high school diploma or equivalent. On-the-job training is common, and strong communication, customer service skills, and familiarity with telephone systems or PBX hardware are important. Some employers may prefer candidates with prior experience in office or customer service roles.

Is being a PBX operator hard?

Being a PBX communications operator involves managing multiple phone lines, directing calls, and providing customer service, which requires good communication skills and attention to detail. The job can be routine and may involve working in shifts, but it generally does not require advanced technical skills or extensive training. Success in this role depends on organization, patience, and the ability to handle high call volumes efficiently.
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Pbx Communications Operator jobs near you
Infographic showing various Pbx Communications Operator job openings in the United States as of June 2026, with employment types broken down into 89% Full Time, 9% Part Time, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $48,481 per year, or $23.3 per hour.

Communications Operator

Marshallmedical

Placerville, CA • On-site

$21 - $24.15/hr

Other

Posted 9 days ago

Job description

Department:

Patient Registration

Shift:

Variable (United States of America)

Employee Type:

Regular - Per Diem

Per Diem Type (if applicable):

Non-RN Per Diem 1

Minimum Pay Range:

$21.00 - $24.15
Job Description:

POSITION SUMMARY:

The Communications Operator covers the switchboard on three different 8 hour shifts (AM, PM and NOC), covering the switchboard 24 hours a day, 7 days a week. This position facilitates the communication of emergency situations with an overhead page, radio communication or electronic page. The Communication Operator is also the hospital's first contact with the community and must provide accurate, courteous and prompt responses.

POSITION QUALIFICATIONS:

Education/Licensure/Certification:
  • High School education or equivalent.

Knowledge:

  • Knowledge of and compliance with Marshall Medical Center's Policies and Procedures.
  • Must be able to respond quickly to emergency situations.
Skills:
  • Must be able to master the use of the PBX switchboard, juggle several callers at once and respond to calls accurately, quickly and politely.
  • The job requires long periods of time sitting with repetitious functions.
  • Possesses basic computer skills including Word and Excel.

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