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Pbx Communications Operator Jobs (NOW HIRING)

Marshallmedical

Communications Operator

Placerville, CA

$21 - $24.15/hr

The Communications Operator covers the switchboard on three different 8 hour shifts (AM, PM and NOC ... Must be able to master the use of the PBX switchboard, juggle several callers at once and respond ...

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Pbx Communications Operator information

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$10

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$44

How much do pbx communications operator jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for pbx communications operator in the United States is $23.31, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $25.96 per hour, depending on experience, location, and employer.

What are some typical challenges faced by PBX communications operators, and how can they be managed effectively?

PBX Communications Operators often handle high call volumes and must remain calm and organized, especially during emergencies or peak hours. Managing multiple lines and prioritizing urgent calls can be challenging, but effective use of call management systems and strong communication skills help operators stay efficient. Many organizations provide training and support to help operators develop these skills and manage stress. Building familiarity with the organization's protocols and maintaining a positive, professional attitude contribute greatly to success in this role.

What are the key skills and qualifications needed to thrive as a PBX communications operator?

To thrive as a PBX Communications Operator, you need excellent telephone etiquette, multitasking abilities, and a high school diploma or equivalent. Familiarity with PBX phone systems, paging software, and basic computer applications is typically required. Outstanding interpersonal skills, attention to detail, and the ability to remain calm under pressure help operators excel in this role. These skills and qualities are vital for ensuring efficient communication, quick response times, and positive interactions with callers in fast-paced environments.

What is a PBX communications operator?

PBX Communications Operators are professionals responsible for managing and routing incoming, outgoing, and internal calls within an organization using a Private Branch Exchange (PBX) telephone system. They handle calls efficiently, provide information, transfer calls to the appropriate departments, and may also assist with paging, emergency communications, and basic administrative tasks. Their role ensures smooth communication flow within companies, hospitals, hotels, and other institutions. Strong communication and multitasking skills are essential for this position.

What is the difference between Pbx Communications Operator vs Customer Service Representative?

AspectPbx Communications OperatorCustomer Service Representative
CredentialsMinimal; often on-the-job trainingHigh school diploma or equivalent; customer service skills
Work EnvironmentCall centers, corporate offices, hotelsRetail, call centers, service industries
Industry UsageTelecommunications, hospitality, corporateRetail, healthcare, finance
Primary RoleManage internal and external calls, direct calls, operate PBX systemsAssist customers, handle inquiries, resolve issues

While both roles involve communication and customer interaction, Pbx Communications Operators primarily manage call routing within organizations using PBX systems, whereas Customer Service Representatives focus on assisting customers with inquiries and issues. The roles often overlap in communication skills but differ in technical responsibilities and work environments.

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Pbx Communications Operator jobs near you
Infographic showing various Pbx Communications Operator job openings in the United States as of August 2026, with employment types broken down into 43% Full Time, 55% Part Time, 1% Contract, and 1% Nights. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $48,481 per year, or $23.3 per hour.

Overnight Communications Operator (PBX)

Omni Hotels & Resorts

Fort Lauderdale, FL • On-site

Full-time

Posted 12 days ago

Omni Hotels rating

6.8

Company rating: 6.8 out of 10

Based on 145 frontline employees who took The Breakroom Quiz

39th of 108 rated hotels

Job description

Omni Fort Lauderdale Hotel
The Omni Ft. Lauderdale Hotel is a 29-story hotel, located at 1950 Eisenhower Blvd, and connected directly to the Broward County Convention. The property offers 801 guest rooms and suites, multiple restaurants, a vibrant rooftop bar, a sprawling pool, spa, and fitness center. The hotel has over 120,000 square feet of indoor and outdoor meeting and event space, including a grand ballroom, junior ballroom, 25 breakout rooms and pre-function meeting space with waterfront views.
JOB PURPOSE: The PBX Operator is responsible for professionally answering and directing all internal and external calls, handling guest requests, and ensuring timely communication between hotel departments. This role is essential in creating a positive first impression, maintaining efficient communication, and delivering courteous, accurate, and timely service to all guests and associates.
ESSENTIAL JOB FUNCTIONS:
  • Effectively utilize the phone, push-to-talk radios, and alarm systems in the Ideal Services area.

  • Maintain familiarity with all systems and equipment related to Ideal Services.

  • Be familiar with parking procedures.

  • When required, accurately take In-Room Dining orders and enter them into the MICROS POS system.

  • Handle guest scenarios and follow up on all guest requests and concerns, adhering to the service recovery process.

  • Be thoroughly knowledgeable of all Ideal Services/PBX Moments of Service scenarios and execute them according to standard.

  • Protect confidential guest information and guest room key access in accordance with Front Office SOPs.

  • Be generally familiar with check-in and check-out procedures and verbiage.

  • Be familiar with all hotel rate plans, rate codes, and reservation procedures.

  • Maintain a strong knowledge of all hotel amenities.

  • Be well informed about all hotel facilities and hours of operation.

  • Be familiar with the prices of all hotel amenities and items offered.
  • Understand the inter-relationship between different departments (Front Desk, Guest Services, Housekeeping, F&B outlets, Banquets, Sales, Engineering, and Purchasing).

  • Be familiar with local attractions and businesses.

  • Pass on appropriate messages to the correct person in a timely and professional manner.

  • Be knowledgeable about all reservation special packages.

  • Prepare materials for arrivals the next day.

  • Answer the phone and push-to-talk radio with a smile in your voice, greeting both internal and external guests warmly while meeting all reasonable requests.

  • Direct phone calls to the appropriate personnel.

  • Maintain communication with associates from other departments to ensure timely and accurate delivery of guest requests.

  • Perform other duties and special projects as assigned by the management team.

  • Personally address general guest questions and concerns that do not require management attention before transferring calls to others.

  • Respond effectively to emergency situations and system alarms, maintaining a calm composure, contacting appropriate management, and following established procedures.

  • Enter alerts accurately and promptly into Opera and Synergy, and follow up with affected departments to ensure timely resolution.

  • Track and personally deliver wake-up calls in a professional and courteous manner.

  • Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions; complete all required safety training and certifications.

  • Adhere to all company policies and procedures; maintain a clean uniform and professional appearance; maintain confidentiality of proprietary information; and protect company assets.

QUALIFICATIONS:
  • Prior customer service experience required.

  • Strong communication, computer, and organizational skills.

  • Excellent customer service and problem-solving abilities.

  • Maintain a professional business appearance, attitude, and performance.

  • Must be able to work a variety of shifts, including weekends and holidays.

  • Ability to move, bend, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance.

  • Ability to stand, walk, or sit for extended periods or for an entire work shift.

  • Perform repetitive motions, including use of telephone and computer, for extended periods or for an entire shift.

ENVIRONMENT & POSITION ANALYSIS:
  • Stand, walk or sit for an extended period or for an entire work shift.

  • Requires repetitive motion, including utilizing telephone/computer for an extended period or for an entire shift.

TOOLS & EQUIPMENT:
  • Desktop computer (Opera, Alice, SALTO, Synergy, Windows, Microsoft Office), printer, telephone, copier, fax machine

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:
EEOC is the Law Poster.
Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.

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