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Pbx Communications Operator Jobs (NOW HIRING)

Prime Healthcare

PBX Operator

Blue Springs, MO

We are seeking a PBX Operator, also referred to as a Switchboard Operator or Communication Operator in our communications department. The PBX Operator is responsible for answering the switchboard and ...

New

Harlingen Medical Center

PBX Operator

Harlingen, TX · On-site

Overview We are seeking a PBX Operator, also referred to as a Switchboard Operator or Communication Operator in our communications department. The PBX Operator is responsible for answering the ...

San Antonio Regional Hospital

PBX Operator

Upland, CA

$21 - $29.12/hr

Must have excellent communication skills with previous experience in the operation of a PBX communication system preferred. Knowledge and Skills: Able to function independently with minimum ...

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How much do pbx communications operator jobs pay per hour?

As of Jun 13, 2026, the average hourly pay for pbx communications operator in the United States is $23.31, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $25.96 per hour, depending on experience, location, and employer.

What are some typical challenges faced by PBX Communications Operators, and how can they be managed effectively?

PBX Communications Operators often handle high call volumes and must remain calm and organized, especially during emergencies or peak hours. Managing multiple lines and prioritizing urgent calls can be challenging, but effective use of call management systems and strong communication skills help operators stay efficient. Many organizations provide training and support to help operators develop these skills and manage stress. Building familiarity with the organization's protocols and maintaining a positive, professional attitude contribute greatly to success in this role.

What jobs pay 2000 a day?

Jobs that can pay $2,000 a day typically include high-level roles such as specialized medical professionals, senior corporate executives, certain consulting or legal positions, and skilled trades like commercial pilots or construction managers. These roles often require advanced skills, extensive experience, certifications, or working in high-demand industries with significant responsibilities.

What are the key skills and qualifications needed to thrive as a PBX Communications Operator, and why are they important?

To thrive as a PBX Communications Operator, you need excellent telephone etiquette, multitasking abilities, and a high school diploma or equivalent. Familiarity with PBX phone systems, paging software, and basic computer applications is typically required. Outstanding interpersonal skills, attention to detail, and the ability to remain calm under pressure help operators excel in this role. These skills and qualities are vital for ensuring efficient communication, quick response times, and positive interactions with callers in fast-paced environments.

What are PBX Communications Operators?

PBX Communications Operators are professionals responsible for managing and routing incoming, outgoing, and internal calls within an organization using a Private Branch Exchange (PBX) telephone system. They handle calls efficiently, provide information, transfer calls to the appropriate departments, and may also assist with paging, emergency communications, and basic administrative tasks. Their role ensures smooth communication flow within companies, hospitals, hotels, and other institutions. Strong communication and multitasking skills are essential for this position.

What is the difference between Pbx Communications Operator vs Customer Service Representative?

AspectPbx Communications OperatorCustomer Service Representative
CredentialsMinimal; often on-the-job trainingHigh school diploma or equivalent; customer service skills
Work EnvironmentCall centers, corporate offices, hotelsRetail, call centers, service industries
Industry UsageTelecommunications, hospitality, corporateRetail, healthcare, finance
Primary RoleManage internal and external calls, direct calls, operate PBX systemsAssist customers, handle inquiries, resolve issues

While both roles involve communication and customer interaction, Pbx Communications Operators primarily manage call routing within organizations using PBX systems, whereas Customer Service Representatives focus on assisting customers with inquiries and issues. The roles often overlap in communication skills but differ in technical responsibilities and work environments.

What exactly does a PBX operator do?

A PBX communications operator manages and routes incoming and outgoing phone calls within an organization using a private branch exchange (PBX) system. They answer calls, transfer callers to appropriate departments or personnel, and may handle administrative tasks related to communication systems, often requiring good communication skills and familiarity with PBX technology.

How do I become a PBX operator?

To become a PBX communications operator, candidates typically need a high school diploma or equivalent. On-the-job training is common, and familiarity with telephone systems and communication protocols is beneficial; some employers may prefer candidates with customer service experience or technical skills. Certification is not usually required but can enhance job prospects.

Is being a PBX operator hard?

Being a PBX communications operator involves managing multiple phone lines, directing calls, and providing customer service, which requires good communication skills and attention to detail. The job can be routine and may involve shift work, but it generally does not require advanced technical skills or extensive training. Success depends on the ability to handle high call volumes and stay organized in a fast-paced environment.
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Pbx Communications Operator jobs near you
Infographic showing various Pbx Communications Operator job openings in the United States as of June 2026, with employment types broken down into 73% Full Time, 24% Part Time, 1% Contract, and 2% Nights. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $48,481 per year, or $23.3 per hour.
Communications Operator - PBX Call Center

Communications Operator - PBX Call Center

CHRISTUS Health

Santa Fe, NM • On-site

Full-time

Posted 5 days ago

CHRISTUS Health rating

6.6

Company rating: 6.6 out of 10

Based on 516 frontline employees who took The Breakroom Quiz

556th of 872 rated healthcare providers

Job description

Summary:
Operates communication equipment which includes inter and intra PBX operations. Contacts physicians/ staff by pager, two-way radio, cellular telephone or overhead page. Operates hospital information system, TTY/TTD for the hearing impaired, fax machine. Monitors CCTV security cameras, runs surveillance upon request, reports unusual/suspicious activity to security, contacts law enforcement agencies when necessary. Announces over emergency alert tone, notifies personnel, enters report in act track, on blue alerts, trauma stats, critical response teams, catch a falling stars, infant abductions, fire alarms, disasters, bomb threats, hostage situations, chemical spills, radiation emergencies & evacuations. Provides daily shift lists, camera checks, weekly Administrative on call list. Monitors Securall. Restricts and disengages patient telephones on an individual basis upon request from authorized person, as well as group restrictions/activations, on daily and nightly telephone use. Reports camera malfunction via telephone & e-mail. Works as information operator between 2100-0700. Makes announcements over PA system if approved by administration.
Responsibilities:
  • Channels all incoming calls. Provides direct number as required. Connects patients, physicians and management with long distance calls. Documents international and physician toll calls.
  • Responds to emergency calls following established protocols, notifies appropriate departments when alarms trigger, documents and records. Notifies personnel, physicians and clergy when deemed necessary.
  • Assists callers by using audible page, digital or voice pagers, cell phone or radio.
  • Operates hospital information system, TTY/TTD for the hearing impaired, act as relay operator for hearing impaired, fax, Infant alarm, ITI alarm system (blue alerts, CRT'S, trauma stats, Neonate code blues, AED alarms, Chempac alarm, and panic alarms, refrigerator, freezer and incubator alarms). AT&T 8510 (electronic & security panic alarms). Monitor and notification of fire alarm system, oxygen, nitrogen, nitrous oxide, vacuum and medical air alarms. SecurAll door access system.
  • Operates and views CCTV monitors, reports unusual behavior inside or outside the hospital to security, records & documents all activities and keeps surveillance. When Santa Fe Police Department is needed Security will request PBX operator to place the call relaying all information. Reports back to security giving contact information. Reports malfunction of camera equipment via e-mail or telephone. Notifies director. Programs and operates vicon keyboard.
  • Monitors and controls OB stairwell door air-phone, employee patio entrance & PBX entrance. Access is given only if proper identification is made. Monitors and controls dock entrance doors. Before allowing entry the operator gets the name of the person, the company and the destination. All information is documented.
  • Restricts patient telephones from incoming calls nightly or upon special request by an authorized person. Removes restriction in a.m. for incoming calls. When a restriction is placed on a patient's phone the operator documents information and when restriction is released, documentation is removed.
  • Notifies security for emergency situations or upon request for inside and outside calls.
  • Checks cameras daily. Documents any problems in act track, reports to Advantage by e-mail, cc's Director and supervisor of the department.
  • Provides appropriate employee and patient information, according to procedures. Daily shift lists, weekly and weekend "on call" lists are made and posted at each position. Reviews and updates all pertinent information in binder located at position #3. Posts daily census. Maintains and posts interpreter list daily.

Customer Relations:
  • Exhibits behaviors and actions that create a high level of patient/customer satisfaction, positive patient/customer relations, and respect for the patient's/customer's rights needs, and confidentiality.
  • Demonstrates effective communication and human relations skills, which promote harmony and teamwork.
  • Presents behaviors and actions that maintain the hospital's credibility, integrity, and positive image.
  • Demonstrates behaviors and actions that support the mission, goals, and operations of the hospital and which contribute to continuous service improvement.

Other Responsibilities:
  • Assists with special projects as assigned.
  • Accurately interprets and communicates Human Resources Policies and Procedures.
  • Exhibits flexibility, adapting readily to changes in the work environment or work schedule.
  • Maintains a positive attitude, even during periods of stress.
  • Assumes responsibility for professional growth and development.
  • Complies and adheres to all CSV policies.
  • Maintains positive attendance and communicates in advance any absence from work.
  • Adheres to all patient and environmental safety policies and procedures.

Requirements:
Education:
  • High school or equivalent required.

Certifications/Licenses:
  • N/A

Skills:
  • Telephone etiquette skills, computer skills, effective communication skills including the ability to speak clearly and audibly with acceptable voice quality.
  • Ability to maintain composure during stressfully demanding periods required. Bilingual preferred.

Experience:
  • Communications/switchboard experience preferred.

Work Schedule:
2PM - 10:30PM
Work Type:
Full Time

What CHRISTUS Health employees say

Pay

Benefits

Hours and flexibility

Workplace

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About CHRISTUS Health

Sourced by ZipRecruiter

CHRISTUS Health is a prominent name in the healthcare industry, with its headquarters situated in Irving, TX, USA. Established in 1999, the company has since been devoted to providing comprehensive care and extending the healing ministry of Jesus Christ. This not-for-profit health system primarily operates more than 600 healthcare services and programs, including long-term care facilities, health insurance products, community clinics, and outreach services, serving both urban and rural populations.

Industry

Outpatient health care

Company size

1,001 - 5,000 Employees

Headquarters location

Irving, TX, US

Year founded

1999

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