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Phone Hub Operator Jobs (NOW HIRING)

Churchill Downs Incorporated

Hub Operator

Portland, OR · On-site

... phone calls. This position can be located in Louisville, KY or Portland, OR. Possible Shifts ... Acts as a back-up race track operator to ensure the integrity of the United Tote system. * Monitor ...

United Tote

Hub Operator

Louisville, KY · On-site

... phone calls. This position can be located in Louisville, KY or Portland, OR. Possible Shifts ... Acts as a back-up race track operator to ensure the integrity of the United Tote system. * Monitor ...

United Tote

Hub Operator

Portland, OR · On-site

... phone calls. This position can be located in Louisville, KY or Portland, OR. Possible Shifts ... Acts as a back-up race track operator to ensure the integrity of the United Tote system. * Monitor ...

Landing

Hub Manager

Chicago, IL · On-site

$75K - $90K/yr

We're growing fast and operating in the real world, which means things move quickly, priorities ... and cell phone stipend * Stock Options * Comprehensive benefits package: Medical, dental, vision ...

Landing

Hub Manager

Chicago, IL · On-site

$75K - $90K/yr

We're growing fast and operating in the real world, which means things move quickly, priorities ... and cell phone stipend * Stock Options * Comprehensive benefits package: Medical, dental, vision ...

HUB

Business Operations Associate

Kansas City, MO · On-site

TheOperational SupportAdministratorat HUB International is an integral member of the operations ... Answer multi-line phone system (including transfers). * Manage and distribute of incoming and ...

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Phone Hub Operator information

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How much do phone hub operator jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for phone hub operator in the United States is $17.86, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $19.47 per hour, depending on experience, location, and employer.

How do you become a Phone Hub Operator?

To become a Phone Hub Operator, candidates typically need a high school diploma or equivalent and strong communication skills. Relevant experience in customer service or call center environments can be beneficial, and familiarity with phone systems or scheduling software is often preferred. Training is usually provided on the job.

What are the key skills and qualifications needed to thrive as a phone hub operator, and why are they important?

To thrive as a Phone Hub Operator, you need strong communication skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with multi-line phone systems, call routing software, and basic computer applications is essential. Excellent listening abilities, patience, and professionalism help you manage high call volumes and interact effectively with diverse callers. These skills and qualities ensure efficient call handling, accurate message delivery, and a positive experience for both callers and the organization.

What are some common challenges faced by phone hub operators, and how can they be addressed?

Phone Hub Operators often encounter challenges such as managing high call volumes, handling difficult or distressed callers, and maintaining accuracy under pressure. To address these, operators benefit from strong multitasking skills, patience, and effective communication techniques. Many organizations provide training on conflict resolution and stress management, as well as support from supervisors or team leads, to help operators succeed and maintain high service quality.

What is a phone hub operator?

A Phone Hub Operator is a professional who manages incoming and outgoing calls for a business or organization using a centralized phone system, often referred to as a 'phone hub' or switchboard. Their main responsibilities include answering calls, directing callers to the appropriate departments or individuals, taking messages, and providing basic information to callers. Phone Hub Operators play a crucial role in ensuring effective communication within an organization and delivering excellent customer service. They may also handle administrative tasks related to call management and maintain call logs for record-keeping purposes.

What is the difference between Phone Hub Operator vs Customer Service Representative?

AspectPhone Hub OperatorCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training in call handlingHigh school diploma or equivalent; training in communication skills
Work EnvironmentCall centers, communication hubs, remote or on-siteCall centers, retail, or office settings
Employer & Industry UsageTelecommunications, customer support hubsRetail, service industries, tech companies
Common Search & ComparisonYesYes

Phone Hub Operators primarily manage communication between different locations or departments within a company, focusing on routing calls and maintaining communication systems. Customer Service Representatives handle direct customer interactions, providing support and resolving issues. While both roles involve communication skills and call handling, Phone Hub Operators focus on internal communication systems, whereas Customer Service Representatives engage with external customers.

What job categories do people searching Phone Hub Operator jobs look for? The top searched job categories for Phone Hub Operator jobs are:
Phone Hub Operator jobs near you
Infographic showing various Phone Hub Operator job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, and 4% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $37,148 per year, or $17.9 per hour.

Hub Operator

Churchill Downs Incorporated

Portland, OR • On-site

Full-time

Re-posted 10 days ago

Job description

United Tote, backed by the legacy of Churchill Downs, is a leading B2B technology and service provider for the pari-mutuel gaming industry. Our systems process over $5 billion annually and support racing's premier events-including the Kentucky Derby, Belmont Stakes, and Breeders' Cup. Known for unmatched reliability and service, United Tote is the Totalisator of choice in the industry. Join us and help shape the future of racing technology.
JOB SUMMARY
United Tote is a leading B2B technology and service provider for the pari-mutuel gaming industry, backed by the integrity and tradition of Churchill Downs, home of the world-famous Kentucky Derby. This is an entry level role integral to the Central Operations Team within United Tote. This role is responsible for system monitoring, troubleshooting system issues and providing a positive customer experience by solving issues reported through email and phone calls.
This position can be located in Louisville, KY or Portland, OR.
Possible Shifts Include:
  • Sunday to Wednesday from 6am to 4:30pm (ET)
  • Sunday to Wednesday from 12pm to 10:30pm (ET)
  • Sunday to Wednesday from 9m to 7:30am (ET)
  • Wednesday to Saturday from 6am to 4:30pm (ET)
  • Wednesday to Saturday from 12pm to 10:30pm (ET)
  • Wednesday to Saturday from 9m to 7:30am (ET)

ESSENTIAL DUTIES AND RESPONSIBILITIES
  • Responsible for creating a positive customer experience by professionally, accurately and efficiently handling incoming calls from United Tote customers and Field Operations to answer questions and/or assist in troubleshooting of communication equipment, consoles, terminals, tote boards/auxiliary odds boards, and other equipment.
  • Acts as a back-up race track operator to ensure the integrity of the United Tote system.
  • Monitor error logs, system alerts, and communication networks. Report errors per guidelines including escalation based on established protocols.
  • Responsible for data entry into scheduling system and validating the accuracy of the entries.
  • Efficiently and accurately completes all tasks on the daily checklist.
  • Acts as a project team member for assigned projects.
  • Performs User Acceptance Testing for new software versions.
  • Efficiently and accurately completes system configuration requests as assigned.
  • Monitor for race processing errors and perform preliminary troubleshooting. Escalate race processing errors to the appropriate parties, when necessary.
  • Performs other duties as assigned.

REQUIRED SKILLS AND ABILITIES
Required
    • Must be at least 18 years of age with a High School diploma or GED.
    • Ability to obtain racing licenses as required by state law and pass a background check.
    • Proficient with Microsoft Office, especially Outlook, Excel and Word.
    • Passionate problem solver with excellent trouble shooting skills and can-do attitude who can maintain a calm demeanor in stressful situations.
    • Independent self-starter with proven self-motivation and the ability to work professionally and collaboratively with others.
    • Excellent verbal and written communication skills and ability to manage multiple or competing priorities with a proven ability to pay close attention to the fine details.
    • Ability to work a flexible schedule including evenings, weekends and holidays as needed.
    • Must be punctual and have reliable transportation.

EDUCATION AND EXPERIENCE
  • Associate's or Bachelor's degree
  • Some experience with configurations of consoles, routers, port servers, switches and printers.
  • Some travel may be required.

PHYSICAL REQUIREMENTS & WORKING CONDITIONS
The following physical and mental demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
    1. While performing the duties of this job, the employee is frequently required to sit, sometimes for prolonged periods while working at a desk, on the phone, and/or on the computer; type on a computer keyboard; use hands to finger, handle or feel; talk or hear; reach with hands or arms; walk or stand; and perform some repetitive motion activities.
    2. Specific vision abilities required by this job include close vision, color vision, color differentiation, peripheral vision, depth perception, and ability to adjust focus.
    3. This position requires the ability to work effectively as part of a team; and concentrate on a variety of details when faced with interruptions and changing work priorities.
    4. The mental demands are representative of those that must be met by an employee to successfully perform the essential functions, as described above, including but not limited to: demonstrated ability to anticipate and solve practical problems or resolve issues; reason, calculate figures and amounts; collect, interpret, and/or analyze complex data and information, and draw valid conclusions; interpret procedures and policies; and meet schedules in a dynamic and sometimes demanding work environment.
    5. The noise level in this work environment is usually moderate. The work environment characteristics are representative of those an employee encounters while performing the essential functions of this job in a typical office environment.
    6. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.
Work With Us
Churchill Downs Incorporated is an inclusive and fun place to work. We celebrate unique approaches and points of view. We believe diversity is a mindset that drives excellence. We're always learning, evolving and growing. We innovate through mutual respect of ideas and collaboration. This allows us to build a common language that inspires our team members and propels us toward the achievement of our vision.
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