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Phone Hub Operator Jobs (NOW HIRING)

Southwest University at El Paso

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Communications Hub Operator

El Paso, TX · On-site

$14/hr

The Communications Hub Operator provides general information, directs inquiries to the appropriate ... Monitor and manage the main phone lines to ensure minimal wait times * Maintain updated contact ...

Churchill Downs Race Track

Hub Operator

Louisville, KY · On-site

$16.75 - $22/hr

Hub Operator United Tote, backed by the legacy of Churchill Downs, is a leading B2B technology and ... phone calls. This position can be located in Louisville, KY or Portland, OR. Possible Shifts ...

Churchill Downs Incorporated

Hub Operator

Portland, OR · On-site

... phone calls. This position can be located in Louisville, KY or Portland, OR. Possible Shifts ... Acts as a back-up race track operator to ensure the integrity of the United Tote system. * Monitor ...

United Tote

Hub Operator

Louisville, KY · On-site

... phone calls. This position can be located in Louisville, KY or Portland, OR. Possible Shifts ... Acts as a back-up race track operator to ensure the integrity of the United Tote system. * Monitor ...

United Tote

Hub Operator

Portland, OR

... phone calls. This position can be located in Louisville, KY or Portland, OR. Possible Shifts ... Acts as a back-up race track operator to ensure the integrity of the United Tote system. * Monitor ...

HUB

Business Operations Associate

Kansas City, MO

TheOperational SupportAdministratorat HUB International is an integral member of the operations ... Answer multi-line phone system (including transfers). * Manage and distribute of incoming and ...

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Phone Hub Operator information

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How much do phone hub operator jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for phone hub operator in the United States is $17.86, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $19.47 per hour, depending on experience, location, and employer.

What is a phone hub operator?

A Phone Hub Operator is a professional who manages incoming and outgoing calls for a business or organization using a centralized phone system, often referred to as a 'phone hub' or switchboard. Their main responsibilities include answering calls, directing callers to the appropriate departments or individuals, taking messages, and providing basic information to callers. Phone Hub Operators play a crucial role in ensuring effective communication within an organization and delivering excellent customer service. They may also handle administrative tasks related to call management and maintain call logs for record-keeping purposes.

What are the key skills and qualifications needed to thrive as a phone hub operator, and why are they important?

To thrive as a Phone Hub Operator, you need strong communication skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with multi-line phone systems, call routing software, and basic computer applications is essential. Excellent listening abilities, patience, and professionalism help you manage high call volumes and interact effectively with diverse callers. These skills and qualities ensure efficient call handling, accurate message delivery, and a positive experience for both callers and the organization.

What are some common challenges faced by phone hub operators, and how can they be addressed?

Phone Hub Operators often encounter challenges such as managing high call volumes, handling difficult or distressed callers, and maintaining accuracy under pressure. To address these, operators benefit from strong multitasking skills, patience, and effective communication techniques. Many organizations provide training on conflict resolution and stress management, as well as support from supervisors or team leads, to help operators succeed and maintain high service quality.

What is the difference between Phone Hub Operator vs Customer Service Representative?

AspectPhone Hub OperatorCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training in call handlingHigh school diploma or equivalent; training in communication skills
Work EnvironmentCall centers, communication hubs, remote or on-siteCall centers, retail, or office settings
Employer & Industry UsageTelecommunications, customer support hubsRetail, service industries, tech companies
Common Search & ComparisonYesYes

Phone Hub Operators primarily manage communication between different locations or departments within a company, focusing on routing calls and maintaining communication systems. Customer Service Representatives handle direct customer interactions, providing support and resolving issues. While both roles involve communication skills and call handling, Phone Hub Operators focus on internal communication systems, whereas Customer Service Representatives engage with external customers.

How to become a Phone Hub Operator?

To become a Phone Hub Operator, candidates typically need a high school diploma or equivalent and strong communication skills. Relevant experience in customer service or call center environments can be beneficial, and familiarity with phone systems or scheduling software is often required. Training is usually provided on the job, and the role may involve shift work or working in a team setting.

What job categories do people searching Phone Hub Operator jobs look for?

The top searched job categories for Phone Hub Operator jobs are:

Phone Hub Operator jobs near you
Infographic showing various Phone Hub Operator job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, and 4% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $37,148 per year, or $17.9 per hour.

Communications Hub Operator

El Paso, TX • On-site

Southwest University at El Paso
Colleges, Universities, and Professional Schools • 201 - 500 employees
Learn more about Southwest University at El Pasoexternal

$14/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 9 days ago

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Job description

Job Description

Southwest University is seeking a professional and reliable Communications Hub Operator to serve as the first point of contact for incoming calls to the university. This role functions as a central communication hub, ensuring calls are answered promptly, routed correctly, and handled with a high level of customer service. The Communications Hub Operator provides general information, directs inquiries to the appropriate departments, and supports smooth communication across the campus.

This position is ideal for someone who is organized, calm under pressure, and enjoys helping others.


Responsibilities

  • Answer and manage a high volume of incoming calls in a courteous and professional manner
  • Route calls accurately to the appropriate departments, staff, or offices
  • Provide general university information (office hours, department contacts, campus directions, etc.)
  • Take and relay messages when staff or departments are unavailable
  • Monitor and manage the main phone lines to ensure minimal wait times
  • Maintain updated contact lists and department directories
  • Assist with internal communication needs, including call transfers
  • Record call notes or inquiries in university systems as needed
  • Support students, faculty, staff, and external callers with professionalism and patience
  • Escalate urgent or sensitive calls to the appropriate personnel
  • Follow university policies related to privacy and confidentiality
  • Participate in training to stay updated on campus departments and procedures


Qualifications

  • High school diploma or equivalent (Associate’s degree preferred)
  • Experience in customer service, call center, reception, or administrative support
  • Clear and professional phone etiquette
  • Strong communication and listening skills
  • Ability to stay calm and helpful in a fast-paced environment
  • Good organizational and multitasking skills
  • Basic computer skills and familiarity with phone systems
  • Dependable, punctual, and detail-oriented
  • Team-oriented mindset with a service-focused attitude

This role plays an important part in creating a positive first impression of Southwest University. The Communications Hub Operator helps ensure callers receive accurate information and are connected to the right people efficiently. If you enjoy helping others and keeping communication flowing smoothly, we encourage you to apply.


Benefits:

  • 401(k)
  • Dental insurance
  • Health insurance
  • Vision insurance


Language:

  • Spanish (Required)


Work Location: In person

Company Description

At Southwest University, we are passionate about creating an environment where employees feel supported, valued, and empowered to grow both personally and professionally. Our team is dedicated to making a positive impact in the lives of our students and community through collaboration, innovation, and service. We believe in fostering a workplace culture built on respect, teamwork, professionalism, and continuous learning. Whether you are working directly with students or supporting operations behind the scenes, every role at SU plays an important part in helping students achieve their goals and build successful futures.