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Phone Hub Operator Jobs (NOW HIRING)

Vacatia

PBX Operator (Reservations)

Weston, FL

$16/hr

In this role, youll serve as the communication hub of the propertyensuring all guest calls are ... Strong communication skills with a professional phone presence * Ability to multitask and manage ...

Vacatia

PBX Operator (Guest Services)

Las Vegas, NV · On-site

$16/hr

In this role, you'll serve as the communication hub of the property-ensuring all guest calls are ... Strong communication skills with a professional phone presence * Ability to multitask and manage ...

Vacatia

PBX Operator (Guest Services)

Las Vegas, NV

$16/hr

In this role, you'll serve as the communication hub of the property--ensuring all guest calls are ... Strong communication skills with a professional phone presence * Ability to multitask and manage ...

Vacatia

PBX Operator (Guest Services)

Las Vegas, NV

$16/hr

In this role, youll serve as the communication hub of the propertyensuring all guest calls are ... Strong communication skills with a professional phone presence * Ability to multitask and manage ...

HUB Parking Technology

Be Seen First

Field Services Technician

Minneapolis, MN · On-site

$62K - $65K/yr

HUB Service Technicians must be able to perform the physical installation and service of Parking ... Must be proficient with smart phone and laptop for communication, email, in-app ticket updates, etc.

New

HUB Parking Technology

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Field Service Technician

Warrendale, PA · On-site

$70K - $80K/yr

We are seeking a Parking Technician to join our HUB Parking Technology team! Must live in the ... Work with various operating systems and have knowledge of networking. * Software and hardware ...

RWJBarnabas Health

Switchboard Operator

Livingston, NJ · On-site

$18.44/hr

... hub for the Medical Center. Responsible for answering and routing incoming calls, managing ... Assists patients and department with dialing outside phone calls. * Attends all Department staff ...

RWJBarnabas Health

Switchboard Operator

Livingston, NJ · On-site

$18.44/hr

... hub for the Medical Center. Responsible for answering and routing incoming calls, managing ... Assists patients and department with dialing outside phone calls. * Attends all Department staff ...

RWJBarnabas Health

Switchboard Operator

Livingston, NJ

$18.44/hr

... hub for the Medical Center. Responsible for answering and routing incoming calls, managing ... Assists patients and department with dialing outside phone calls. * Attends all Department staff ...

RWJBarnabas Health

Switchboard Operator

Livingston, NJ

$18.44/hr

... hub for the Medical Center. Responsible for answering and routing incoming calls, managing ... Assists patients and department with dialing outside phone calls. * Attends all Department staff ...

RWJBarnabas Health

Switchboard Operator

Livingston, NJ · On-site

$18.44/hr

... hub for the Medical Center. Responsible for answering and routing incoming calls, managing ... Assists patients and department with dialing outside phone calls. * Attends all Department staff ...

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Phone Hub Operator information

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How much do phone hub operator jobs pay per hour?

As of Jul 18, 2026, the average hourly pay for phone hub operator in the United States is $17.86, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $19.47 per hour, depending on experience, location, and employer.

Is a PBX operator the same as a receptionist?

A Phone Hub Operator typically manages incoming calls, directs calls, and operates phone systems like PBX (Private Branch Exchange) systems. A receptionist often performs additional duties such as greeting visitors and handling administrative tasks, though both roles may involve answering phones; the main difference is the scope of responsibilities. While some positions overlap, they are generally distinct roles in an office environment.

What skills do you need to be a Telephone Operator?

A telephone operator needs strong communication skills, good listening abilities, and the ability to handle multiple calls efficiently. Basic computer knowledge and familiarity with phone systems or switchboards are also important, along with patience and professionalism in customer interactions.

What is the highest paying call center job?

The highest paying call center jobs are typically supervisory or managerial roles, such as call center managers or team leaders, which can offer salaries significantly higher than entry-level positions. Specialized roles like technical support or sales management also tend to have higher compensation, especially with relevant experience and certifications.

What are the key skills and qualifications needed to thrive as a Phone Hub Operator, and why are they important?

To thrive as a Phone Hub Operator, you need strong communication skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with multi-line phone systems, call routing software, and basic computer applications is essential. Excellent listening abilities, patience, and professionalism help you manage high call volumes and interact effectively with diverse callers. These skills and qualities ensure efficient call handling, accurate message delivery, and a positive experience for both callers and the organization.

What are some common challenges faced by Phone Hub Operators, and how can they be addressed?

Phone Hub Operators often encounter challenges such as managing high call volumes, handling difficult or distressed callers, and maintaining accuracy under pressure. To address these, operators benefit from strong multitasking skills, patience, and effective communication techniques. Many organizations provide training on conflict resolution and stress management, as well as support from supervisors or team leads, to help operators succeed and maintain high service quality.

What is a Phone Hub Operator?

A Phone Hub Operator is a professional who manages incoming and outgoing calls for a business or organization using a centralized phone system, often referred to as a 'phone hub' or switchboard. Their main responsibilities include answering calls, directing callers to the appropriate departments or individuals, taking messages, and providing basic information to callers. Phone Hub Operators play a crucial role in ensuring effective communication within an organization and delivering excellent customer service. They may also handle administrative tasks related to call management and maintain call logs for record-keeping purposes.

What is the difference between Phone Hub Operator vs Customer Service Representative?

AspectPhone Hub OperatorCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training in call handlingHigh school diploma or equivalent; training in communication skills
Work EnvironmentCall centers, communication hubs, remote or on-siteCall centers, retail, or office settings
Employer & Industry UsageTelecommunications, customer support hubsRetail, service industries, tech companies
Common Search & ComparisonYesYes

Phone Hub Operators primarily manage communication between different locations or departments within a company, focusing on routing calls and maintaining communication systems. Customer Service Representatives handle direct customer interactions, providing support and resolving issues. While both roles involve communication skills and call handling, Phone Hub Operators focus on internal communication systems, whereas Customer Service Representatives engage with external customers.

What are the duties of a phone operator?

A phone hub operator is responsible for answering incoming calls, directing calls to the appropriate departments or individuals, and providing basic information to callers. They often use communication tools like headsets and may handle customer inquiries, schedule appointments, or relay messages as part of their duties.
What job categories do people searching Phone Hub Operator jobs look for? The top searched job categories for Phone Hub Operator jobs are:
Phone Hub Operator jobs near you
PBX Operator (Reservations)

PBX Operator (Reservations)

Vacatia

Weston, FL

$16/hr

Other

Posted 2 hours ago

Job description

Now Hiring: PBX Operator | Join Our Resort Team at The Grandview Resort!

Are you friendly, detail-oriented, and passionate about delivering exceptional guest service? Do you enjoy being the voice that connects people and keeps operations running smoothly? If so, wed love to meet you!

Were currently seeking a PBX Operator to join our resort team. In this role, youll serve as the communication hub of the propertyensuring all guest calls are handled efficiently while supporting internal operations and delivering a seamless guest experience.

Location: 16461 Racquet Club Rd, Weston, FL 33326

Pay Rate: $16/hr

What You'll Do:
  • Answer and direct incoming calls in a timely, professional, and friendly manner
  • Assist guests with questions about resort amenities, services, and facilities
  • Route calls accurately to guest rooms or appropriate departments
  • Respond to guest requests quickly and ensure follow-through
  • Set up and manage guest wake-up calls
  • Monitor emergency calls and notify appropriate teams immediately
  • Support engineering dispatch and coordinate service requests
  • Distribute incoming faxes to the appropriate departments
  • Report maintenance issues, safety concerns, or suspicious activity
  • Maintain a positive, cheerful, and professional tone in all interactions
  • Deliver outstanding customer care with every guest interaction
  • Support overall resort operations and complete additional duties as assigned
What Were Looking For:
  • 1+ year of hospitality or customer service experience preferred (resort or timeshare experience a plus)
  • Strong communication skills with a professional phone presence
  • Ability to multitask and manage multiple calls and priorities efficiently
  • Strong problem-solving skills and attention to detail
  • Basic computer proficiency and ability to learn phone and property systems
  • Bilingual skills are a plus
  • Dependable, punctual, and able to work independently
  • High School diploma or GED required
  • Availability to work evenings, weekends, and holidays
Why Join Us?
  • Be the voice of the resort and make a direct impact on the guest experience
  • Work in a professional, team-oriented hospitality environment
  • Gain valuable experience in resort operations and guest communications
  • Be part of a supportive team focused on service excellence

Ready to be the voice that keeps our resort connected?
Apply today and start your hospitality journey with us!

Apply