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Phone Hub Operator Jobs (NOW HIRING)

Vacatia

PBX Operator (Guest Services)

Weston, FL · On-site

$16/hr

In this role, you'll serve as the communication hub of the property-ensuring all guest calls are ... Strong communication skills with a professional phone presence * Ability to multitask and manage ...

Vacatia

PBX Operator (Guest Services)

Las Vegas, NV · On-site

$16/hr

In this role, you'll serve as the communication hub of the property-ensuring all guest calls are ... Strong communication skills with a professional phone presence * Ability to multitask and manage ...

Vacatia

PBX Operator (Guest Services)

Fort Lauderdale, FL · On-site

$16/hr

In this role, you'll serve as the communication hub of the property--ensuring all guest calls are ... Strong communication skills with a professional phone presence * Ability to multitask and manage ...

Vacatia

PBX Operator (Guest Services)

Las Vegas, NV

$16/hr

In this role, you'll serve as the communication hub of the property--ensuring all guest calls are ... Strong communication skills with a professional phone presence * Ability to multitask and manage ...

Vacatia

PBX Operator (Guest Services)

Las Vegas, NV

$16/hr

In this role, youll serve as the communication hub of the propertyensuring all guest calls are ... Strong communication skills with a professional phone presence * Ability to multitask and manage ...

Vacatia

PBX Operator (Guest Services)

Weston, FL

$16/hr

In this role, youll serve as the communication hub of the propertyensuring all guest calls are ... Strong communication skills with a professional phone presence * Ability to multitask and manage ...

Allied Universal

GSOC Operator

Irvine, CA · On-site

$29.87/hr

Includes interfacing with client associates via phone and email, granting and removing access ... Serve as the communication hub for all campuses. * Provide support and participate in crisis ...

Allied Universal

GSOC Operator

Irvine, CA

$29.87/hr

Includes interfacing with client associates via phone and email, granting and removing access ... Serve as the communication hub for all campuses. * Provide support and participate in crisis ...

Allied Universal

GSOC Operator

Irvine, CA · On-site

$29.87/hr

Includes interfacing with client associates via phone and email, granting and removing access ... Serve as the communication hub for all campuses. * Provide support and participate in crisis ...

Allied Universal

GSOC Operator

Irvine, CA · On-site

$29.87/hr

Includes interfacing with client associates via phone and email, granting and removing access ... Serve as the communication hub for all campuses. * Provide support and participate in crisis ...

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Phone Hub Operator information

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How much do phone hub operator jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for phone hub operator in the United States is $17.86, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $19.47 per hour, depending on experience, location, and employer.

How do you become a Phone Hub Operator?

To become a Phone Hub Operator, candidates typically need a high school diploma or equivalent and strong communication skills. Relevant experience in customer service or call center environments can be beneficial, and familiarity with phone systems or scheduling software is often preferred. Training is usually provided on the job.

What are the key skills and qualifications needed to thrive as a phone hub operator, and why are they important?

To thrive as a Phone Hub Operator, you need strong communication skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with multi-line phone systems, call routing software, and basic computer applications is essential. Excellent listening abilities, patience, and professionalism help you manage high call volumes and interact effectively with diverse callers. These skills and qualities ensure efficient call handling, accurate message delivery, and a positive experience for both callers and the organization.

What are some common challenges faced by phone hub operators, and how can they be addressed?

Phone Hub Operators often encounter challenges such as managing high call volumes, handling difficult or distressed callers, and maintaining accuracy under pressure. To address these, operators benefit from strong multitasking skills, patience, and effective communication techniques. Many organizations provide training on conflict resolution and stress management, as well as support from supervisors or team leads, to help operators succeed and maintain high service quality.

What is a phone hub operator?

A Phone Hub Operator is a professional who manages incoming and outgoing calls for a business or organization using a centralized phone system, often referred to as a 'phone hub' or switchboard. Their main responsibilities include answering calls, directing callers to the appropriate departments or individuals, taking messages, and providing basic information to callers. Phone Hub Operators play a crucial role in ensuring effective communication within an organization and delivering excellent customer service. They may also handle administrative tasks related to call management and maintain call logs for record-keeping purposes.

What is the difference between Phone Hub Operator vs Customer Service Representative?

AspectPhone Hub OperatorCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training in call handlingHigh school diploma or equivalent; training in communication skills
Work EnvironmentCall centers, communication hubs, remote or on-siteCall centers, retail, or office settings
Employer & Industry UsageTelecommunications, customer support hubsRetail, service industries, tech companies
Common Search & ComparisonYesYes

Phone Hub Operators primarily manage communication between different locations or departments within a company, focusing on routing calls and maintaining communication systems. Customer Service Representatives handle direct customer interactions, providing support and resolving issues. While both roles involve communication skills and call handling, Phone Hub Operators focus on internal communication systems, whereas Customer Service Representatives engage with external customers.

What job categories do people searching Phone Hub Operator jobs look for? The top searched job categories for Phone Hub Operator jobs are:
Phone Hub Operator jobs near you
Infographic showing various Phone Hub Operator job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, and 4% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $37,148 per year, or $17.9 per hour.

PBX Phone Support Representative 2nd Shift for a Hotel Resort

Sedona Staffing San Diego

San Diego, CA • On-site

$23 - $24/hr

Temporary

Medical, Dental, Vision

Posted yesterday

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Job description

PBX Operator/Customer Service for a Hotel Resort

Location: Near Mission Valley

Short Term to Start

Responsibilities Include:

· Serving as the central hub “Voice of the hotel” as incoming calls come in to answer.

· Screening calls to identify needs.

· Providing guest hospitality, concierge support handling Customer requests such as: Setting wake up alerts - Requesting additional towels be sent to a guests room – Providing details on hotel amenities – Providing Restaurant hours and Information on Local attractions.

· Forwarding more detailed requests to the Concierge Desk

· Providing high level customer care for their guests.

· Forwarding phone calls and taking messages for guests and staff as needed.

· Perform night clerical tasks such as Data Entry – or Filing etc.

Requirements Include:

· Customer Service skills and abilities

· Must have experience answering complex PBX type phone systems preferably for a Hotel or large Corp environment or Hospital or similar type environment.

· Respond promptly with your personal spirit.

· Create a memorable experience for guests and team members alike.

· Ability to multi-task

· Excellent Microsoft Office Skills

· Weekends will be required so must be open to working these work days. Days TBD.

· 2nd Shift 1:30P-10P

· Have a calm demeanor with confidence.

Physical Requirements Include:

  • Must be able to sit or stand - (6+ hours/day).
  • Must be able to periodically lift up to 20 lbs (e.g., boxes of benefit materials, files).
  • Frequent use of a computer, phone, and general office equipment.
  • Occasional walking across company location for meetings or employee outreach.
  • Ability to work in a standard office environment with moderate noise level.
  •  

Compensation: $23-$24 Hr.

As a Sedona Staffing contracted employee you are eligible for the following benefits:

  • Medical
  • Dental
  • Vision
  • Short-term Disability Insurance
  • Life and AD&D insurance

If qualified and interested, please email resume or call our San Diego office.

Sedona Staffing is a nationally ranked work force management group celebrating 40 years’ of business, and provide Clerical, Accounting, Industrial, Marketing, Medical, IT, Engineering and Professional Associates to companies in need of temporary, long term or direct hire placement of employees. With 28 branches nationwide, we are committed to continued growth and delivering a high standard of quality service.

If you are not already registered with Sedona Staffing, please be prepared to be asked to apply online and send a resume that highlights your experience for this opening.

Sedona is an Equal Opportunity Employer.

Sedona uses E-Verify to confirm the employment eligibility of all newly hired employees.