Fort Wayne, IN · On-site
$18.25 - $25.25/hr
Utilizing the Intellidesk (ID) call processing application, processes internal and external phone ... Information Hub: Acts as an information hub by providing accurate assistance to patients, employees ...
Fort Wayne, IN · On-site
$18.25 - $25.25/hr
Utilizing the Intellidesk (ID) call processing application, processes internal and external phone ... Information Hub: Acts as an information hub by providing accurate assistance to patients, employees ...
$75K - $90K/yr
We're growing fast and operating in the real world, which means things move quickly, priorities ... and cell phone stipend * Stock Options * Comprehensive benefits package: Medical, dental, vision ...
$75K - $90K/yr
We're growing fast and operating in the real world, which means things move quickly, priorities ... and cell phone stipend * Stock Options * Comprehensive benefits package: Medical, dental, vision ...
Chicago, IL · On-site
$75K - $90K/yr
We're growing fast and operating in the real world, which means things move quickly, priorities ... and cell phone stipend * Stock Options * Comprehensive benefits package: Medical, dental, vision ...
Chicago, IL · On-site
$75K - $90K/yr
We're growing fast and operating in the real world, which means things move quickly, priorities ... and cell phone stipend * Stock Options * Comprehensive benefits package: Medical, dental, vision ...
Dallas, TX · On-site
$75K - $90K/yr
We're growing fast and operating in the real world, which means things move quickly, priorities ... and cell phone stipend * Stock Options * Comprehensive benefits package: Medical, dental, vision ...
Quick apply
Dallas, TX · On-site
$75K - $90K/yr
We're growing fast and operating in the real world, which means things move quickly, priorities ... and cell phone stipend * Stock Options * Comprehensive benefits package: Medical, dental, vision ...
Chicago, IL · On-site
$75K - $90K/yr
We're growing fast and operating in the real world, which means things move quickly, priorities ... and cell phone stipend * Stock Options * Comprehensive benefits package: Medical, dental, vision ...
Quick apply
Chicago, IL · On-site
$75K - $90K/yr
We're growing fast and operating in the real world, which means things move quickly, priorities ... and cell phone stipend * Stock Options * Comprehensive benefits package: Medical, dental, vision ...
Dallas, TX · On-site
$75K - $90K/yr
We're growing fast and operating in the real world, which means things move quickly, priorities ... and cell phone stipend * Stock Options * Comprehensive benefits package: Medical, dental, vision ...
Dallas, TX · On-site
$75K - $90K/yr
We're growing fast and operating in the real world, which means things move quickly, priorities ... and cell phone stipend * Stock Options * Comprehensive benefits package: Medical, dental, vision ...
In this role, youll serve as the communication hub of the propertyensuring all guest calls are ... Strong communication skills with a professional phone presence * Ability to multitask and manage ...
In this role, youll serve as the communication hub of the propertyensuring all guest calls are ... Strong communication skills with a professional phone presence * Ability to multitask and manage ...
Las Vegas, NV · On-site
$16/hr
In this role, you'll serve as the communication hub of the property-ensuring all guest calls are ... Strong communication skills with a professional phone presence * Ability to multitask and manage ...
Las Vegas, NV · On-site
$16/hr
In this role, you'll serve as the communication hub of the property-ensuring all guest calls are ... Strong communication skills with a professional phone presence * Ability to multitask and manage ...
Las Vegas, NV · On-site
$16/hr
In this role, you'll serve as the communication hub of the property--ensuring all guest calls are ... Strong communication skills with a professional phone presence * Ability to multitask and manage ...
Quick apply
Las Vegas, NV · On-site
$16/hr
In this role, you'll serve as the communication hub of the property--ensuring all guest calls are ... Strong communication skills with a professional phone presence * Ability to multitask and manage ...
The Operational Support Administrator at HUB International is an integral member of the operations ... Answer multi-line phone system (including transfers). * Manage and distribute of incoming and ...
The Operational Support Administrator at HUB International is an integral member of the operations ... Answer multi-line phone system (including transfers). * Manage and distribute of incoming and ...
In this role, youll serve as the communication hub of the propertyensuring all guest calls are ... Strong communication skills with a professional phone presence * Ability to multitask and manage ...
In this role, youll serve as the communication hub of the propertyensuring all guest calls are ... Strong communication skills with a professional phone presence * Ability to multitask and manage ...
In this role, you'll serve as the communication hub of the property--ensuring all guest calls are ... Strong communication skills with a professional phone presence * Ability to multitask and manage ...
Quick apply
In this role, you'll serve as the communication hub of the property--ensuring all guest calls are ... Strong communication skills with a professional phone presence * Ability to multitask and manage ...
Williamsburg, VA · On-site
$16/hr
In this role, you'll serve as the communication hub of the property-ensuring all guest calls are ... Strong communication skills with a professional phone presence * Ability to multitask and manage ...
Williamsburg, VA · On-site
$16/hr
In this role, you'll serve as the communication hub of the property-ensuring all guest calls are ... Strong communication skills with a professional phone presence * Ability to multitask and manage ...
The Operational Support Coordinator at HUB International is an integral member of the operations ... Answer multi-line phone system (including transfers). * Manage and distribute of incoming and ...
The Operational Support Coordinator at HUB International is an integral member of the operations ... Answer multi-line phone system (including transfers). * Manage and distribute of incoming and ...
Baltimore, MD · On-site
$17.24/hr
... phone, radio, and computer systems. This position handles both internal and external calls to ... Hub: Act as a dispatcher for staff using radios/pagers, relaying urgent messages to security ...
Baltimore, MD · On-site
$17.24/hr
... phone, radio, and computer systems. This position handles both internal and external calls to ... Hub: Act as a dispatcher for staff using radios/pagers, relaying urgent messages to security ...
$17.24/hr
... Hub: Act as a dispatcher for staff using radios/pagers, relaying urgent messages to security ... Proficiency with phone systems (PBX), computers, and potentially hotel Property Management Systems ...
Quick apply
$17.24/hr
... Hub: Act as a dispatcher for staff using radios/pagers, relaying urgent messages to security ... Proficiency with phone systems (PBX), computers, and potentially hotel Property Management Systems ...
Lubbock, TX · On-site
This role serves as a central communication hub, using sound judgment and organizational knowledge ... Excellent communication skills, both oral (over the phone) and written. * Ability to multitask ...
Lubbock, TX · On-site
This role serves as a central communication hub, using sound judgment and organizational knowledge ... Excellent communication skills, both oral (over the phone) and written. * Ability to multitask ...
This role serves as a central communication hub, using sound judgment and organizational knowledge ... Excellent communication skills, both oral (over the phone) and written. * Ability to multitask ...
This role serves as a central communication hub, using sound judgment and organizational knowledge ... Excellent communication skills, both oral (over the phone) and written. * Ability to multitask ...
This role serves as a central communication hub, using sound judgment and organizational knowledge ... Excellent communication skills, both oral (over the phone) and written. * Ability to multitask ...
This role serves as a central communication hub, using sound judgment and organizational knowledge ... Excellent communication skills, both oral (over the phone) and written. * Ability to multitask ...
This role serves as a central communication hub, using sound judgment and organizational knowledge ... Excellent communication skills, both oral (over the phone) and written. * Ability to multitask ...
This role serves as a central communication hub, using sound judgment and organizational knowledge ... Excellent communication skills, both oral (over the phone) and written. * Ability to multitask ...
$9.13 - $10.60
0% of jobs
$10.60 - $12.06
1% of jobs
$12.06 - $13.53
3% of jobs
$13.53 - $14.99
11% of jobs
$15.61 is the 25th percentile. Wages below this are outliers.
$14.99 - $16.46
24% of jobs
The median wage is $17 / hr.
$16.46 - $17.92
29% of jobs
$18.75 is the 75th percentile. Wages above this are outliers.
$17.92 - $19.38
12% of jobs
$19.38 - $20.85
8% of jobs
$20.85 - $22.31
6% of jobs
$22.31 - $23.78
3% of jobs
$23.78 - $25.24
2% of jobs
$9
$17
$25
| Aspect | Phone Hub Operator | Customer Service Representative |
|---|---|---|
| Required Credentials | High school diploma or equivalent; training in call handling | High school diploma or equivalent; training in communication skills |
| Work Environment | Call centers, communication hubs, remote or on-site | Call centers, retail, or office settings |
| Employer & Industry Usage | Telecommunications, customer support hubs | Retail, service industries, tech companies |
| Common Search & Comparison | Yes | Yes |
Phone Hub Operators primarily manage communication between different locations or departments within a company, focusing on routing calls and maintaining communication systems. Customer Service Representatives handle direct customer interactions, providing support and resolving issues. While both roles involve communication skills and call handling, Phone Hub Operators focus on internal communication systems, whereas Customer Service Representatives engage with external customers.
$18.25 - $25.25/hr
Full-time
Posted 24 days ago
7.1
Based on 268 frontline employees who took The Breakroom Quiz
372nd of 870 rated healthcare providers
Summary
The Telecommunications Operator is responsible for managing incoming and outgoing calls, providing routine information, and dispatching calls to the appropriate departments, personnel, or providers in a professional and courteous manner. Also handles paging requests, assists with emergency communications, and ensures accurate and timely information delivery to patients, staff, providers, and external customers. Utilizing the Intellidesk (ID) call processing application, processes internal and external phone calls for all Parkview Hospitals and PPG offices. As a subject matter expert (SME) on the Intellidesk application, references multiple directories for various hospital and specialty groups, processes internal and external on-call requests for disparate departments and uses mass communication applications. Conducts basic troubleshooting steps for equipment outages and escalates to the appropriate entity (supervisor, Facilities Management, Information Services, application vendor) if necessary. Communicates clearly and effectively under all conditions regarding customers’ needs in a concise and professional manner.
Duties and Responsibilities:
Call Management: Answers all incoming calls promptly, greeting callers professionally and courteously, and routes them to the appropriate department or individual based on evaluation of the caller's needs.
Paging Procedures: Carries out paging procedures for employees, providers, and other essential personnel.
Information Hub: Acts as an information hub by providing accurate assistance to patients, employees, and external customers.
Call Transfers: Transfers calls accurately to the proper extension, ensuring seamless communication for customers and staff.
Additional Duties: Assists with data entry for the department, staff and any paging information.
Compliance: Complies with all policies and standards.
Education
High School Diploma or GED is required.
Experience
Previous call center experience preferred. Experience in customer service and use of computers – hardware and software, and/or any use of an electronic medical record.
Other Qualifications
Knowledge of medical terminology and hospital policies is preferred. Geographical knowledge of the Parkview service area is preferred. Excellent verbal communication and customer service skills. Ability to manage high call volumes in a calm and professional manner. Ability to prioritize and multitask in a fast-paced environment.
Get the full story on Breakroom
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Parkview Health, headquartered in Fort Wayne, IN, US, operates within the healthcare industry providing a wide range of medical services and community wellness programs. These include primary care, specialty health services, emergency care, rehabilitation, and home health services among others. The non-profit health system was founded in 1878 and continues to serve its surrounding communities with a dedication to quality health and wellness.
Hospitals
10,000+ Employees
Fort Wayne, IN, US
1995
