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How much do phone hub operator jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for phone hub operator in the United States is $17.86, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $19.47 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Phone Hub Operator, and why are they important?

To thrive as a Phone Hub Operator, you need strong communication skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with multi-line phone systems, call routing software, and basic computer applications is essential. Excellent listening abilities, patience, and professionalism help you manage high call volumes and interact effectively with diverse callers. These skills and qualities ensure efficient call handling, accurate message delivery, and a positive experience for both callers and the organization.

What are some common challenges faced by Phone Hub Operators, and how can they be addressed?

Phone Hub Operators often encounter challenges such as managing high call volumes, handling difficult or distressed callers, and maintaining accuracy under pressure. To address these, operators benefit from strong multitasking skills, patience, and effective communication techniques. Many organizations provide training on conflict resolution and stress management, as well as support from supervisors or team leads, to help operators succeed and maintain high service quality.

What is a Phone Hub Operator?

A Phone Hub Operator is a professional who manages incoming and outgoing calls for a business or organization using a centralized phone system, often referred to as a 'phone hub' or switchboard. Their main responsibilities include answering calls, directing callers to the appropriate departments or individuals, taking messages, and providing basic information to callers. Phone Hub Operators play a crucial role in ensuring effective communication within an organization and delivering excellent customer service. They may also handle administrative tasks related to call management and maintain call logs for record-keeping purposes.

What is the difference between Phone Hub Operator vs Customer Service Representative?

AspectPhone Hub OperatorCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training in call handlingHigh school diploma or equivalent; training in communication skills
Work EnvironmentCall centers, communication hubs, remote or on-siteCall centers, retail, or office settings
Employer & Industry UsageTelecommunications, customer support hubsRetail, service industries, tech companies
Common Search & ComparisonYesYes

Phone Hub Operators primarily manage communication between different locations or departments within a company, focusing on routing calls and maintaining communication systems. Customer Service Representatives handle direct customer interactions, providing support and resolving issues. While both roles involve communication skills and call handling, Phone Hub Operators focus on internal communication systems, whereas Customer Service Representatives engage with external customers.

What job categories do people searching Phone Hub Operator jobs look for? The top searched job categories for Phone Hub Operator jobs are:
Phone Hub Operator jobs near you
Operational Support Administrator

Operational Support Administrator

HUB International Limited

Tulsa, OK • On-site

$18/hr

Full-time

Posted 8 days ago

HUB International rating

8.7

Company rating: 8.7 out of 10

Based on 52 frontline employees who took The Breakroom Quiz

62nd of 260 rated insurance

Job description

Primary Role:
The Operational Support Administrator at HUB International is an integral member of the operations team and will provide direct support related to operations and client services.
Duties and Responsibilities:
The duties contained in this job description reflect general details as necessary to describe the principal functions of this job, the level of knowledge and skill typically required and the scope of responsibility. It should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned, including work in other functional areas to cover absences, equalize peak work periods or otherwise to balance the workload.
  • Provide clerical and administrative support to operations and client service departments.
  • Assist with HUB event planning and execution.
  • Manage and maintain front desk area, lobby and help with upkeep in kitchen/lounge area.
  • Answer multi-line phone system (including transfers).
  • Manage and distribute of incoming and outgoing mail.
  • Scan mail into our Agency Management System and deliver it electronically to client service teams.
  • Provide other clerical functions as needed such as photo coping, stuffing envelopes, preparing policy books, assembling Auto ID Cards.
  • Assist Account Managers and Account Executives with billing and invoicing related tasks.
  • Miscellaneous administrative duties/projects as needed.

Key Competencies:
To perform the job successfully, an individual should demonstrate the following competencies:
  • Teamwork - Supports all organizational departments in a collaborative effort for everyone to succeed.
  • Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
  • Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
  • Quality Management - Demonstrates attention to detail.
  • Project Management - Ability to lead and contribute to team and adhere to deadlines.

Qualification Requirements:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Experience and Education
  • 3 to 6 months of prior office experience preferred
  • High School Graduate or a Certificate of High School Proficiency, Age 18 or older
  • Insurance License required or must be able to obtain within 120 days of hire

The pay rate for this position is $18/hr.
Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; sit and use hands to finger, handle, or feel. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include Close vision and Distance vision. Some travel required by car to meet with clients and other outside events.
Other Requirements:
Must hold a valid Driver's License
Dependable transportation
Public Speaking/Language Skills:
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively customers and teammates.
  • Bilingual in English and Spanish a big plus.

Math Skills:
  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

Reasoning Ability:
  • Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Computer Skills:
  • To perform this job successfully, an individual should be proficient in Adobe, Microsoft Office including Excel, Word and Power Point; follow guidelines on working in BMS (EPIC) for premium efficiency with your team.

About Us
HUB International is a recognized global leader dedicated to helping individuals and
companies navigate risk and manage the complexities of insurance.
Join the HUB team!
Apply today!
Department Office Administration & Clerical
Required Experience: Less than 1 year of relevant experience
Required Travel: No Travel Required
Required Education: High school or equivalent
HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations.
E-Verify Program
We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the recruiting team HUBRecruiting@hubinternational.com. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.

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