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Phone Hub Operator Jobs (NOW HIRING)

Northern Star Pogo LLC

Mill Operator

Delta Junction, AK · On-site

$31.50 - $40/hr

What do we offer? - Vibrant hub of activity on site, with the ability to be part of successful and ... Dormitory rooms have a land line phone, great Wi-Fi & cable TV. Cell service is available through ...

Benchmark

The PBX Operator serves as the central communication hub for the Dellshire Resort, managing all ... Answer and direct all internal and external phone calls promptly, courteously, and efficiently.

Northern Star Pogo LLC

Mill Operator

Delta Junction, AK · On-site

$31.50 - $40/hr

What do we offer? - Vibrant hub of activity on site, with the ability to be part of successful and ... Dormitory rooms have a land line phone, great Wi-Fi & cable TV. Cell service is available through ...

Northern Star Pogo LLC

Mill Operator

Delta Junction, AK · On-site

$28 - $43/hr

What do we offer? - Vibrant hub of activity on site, with the ability to be part of successful and ... Dormitory rooms have a land line phone, great Wi-Fi & cable TV. Cell service is available through ...

Auberge Collection

PBX Operator

Fort Worth, TX

A social hub for locals and visitors, Bowie House offers numerous spaces for visitors to enjoy the ... Answer telephones using appropriate etiquette including answering the phone within 3 rings ...

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Phone Hub Operator information

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How much do phone hub operator jobs pay per hour?

As of Jul 18, 2026, the average hourly pay for phone hub operator in the United States is $17.86, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $19.47 per hour, depending on experience, location, and employer.

Is a PBX operator the same as a receptionist?

A Phone Hub Operator typically manages incoming calls, directs calls, and operates phone systems like PBX (Private Branch Exchange) systems. A receptionist often performs additional duties such as greeting visitors and handling administrative tasks, though both roles may involve answering phones; the main difference is the scope of responsibilities. While some positions overlap, they are generally distinct roles in an office environment.

What skills do you need to be a Telephone Operator?

A telephone operator needs strong communication skills, good listening abilities, and the ability to handle multiple calls efficiently. Basic computer knowledge and familiarity with phone systems or switchboards are also important, along with patience and professionalism in customer interactions.

What is the highest paying call center job?

The highest paying call center jobs are typically supervisory or managerial roles, such as call center managers or team leaders, which can offer salaries significantly higher than entry-level positions. Specialized roles like technical support or sales management also tend to have higher compensation, especially with relevant experience and certifications.

What are the key skills and qualifications needed to thrive as a Phone Hub Operator, and why are they important?

To thrive as a Phone Hub Operator, you need strong communication skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with multi-line phone systems, call routing software, and basic computer applications is essential. Excellent listening abilities, patience, and professionalism help you manage high call volumes and interact effectively with diverse callers. These skills and qualities ensure efficient call handling, accurate message delivery, and a positive experience for both callers and the organization.

What are some common challenges faced by Phone Hub Operators, and how can they be addressed?

Phone Hub Operators often encounter challenges such as managing high call volumes, handling difficult or distressed callers, and maintaining accuracy under pressure. To address these, operators benefit from strong multitasking skills, patience, and effective communication techniques. Many organizations provide training on conflict resolution and stress management, as well as support from supervisors or team leads, to help operators succeed and maintain high service quality.

What is a Phone Hub Operator?

A Phone Hub Operator is a professional who manages incoming and outgoing calls for a business or organization using a centralized phone system, often referred to as a 'phone hub' or switchboard. Their main responsibilities include answering calls, directing callers to the appropriate departments or individuals, taking messages, and providing basic information to callers. Phone Hub Operators play a crucial role in ensuring effective communication within an organization and delivering excellent customer service. They may also handle administrative tasks related to call management and maintain call logs for record-keeping purposes.

What is the difference between Phone Hub Operator vs Customer Service Representative?

AspectPhone Hub OperatorCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training in call handlingHigh school diploma or equivalent; training in communication skills
Work EnvironmentCall centers, communication hubs, remote or on-siteCall centers, retail, or office settings
Employer & Industry UsageTelecommunications, customer support hubsRetail, service industries, tech companies
Common Search & ComparisonYesYes

Phone Hub Operators primarily manage communication between different locations or departments within a company, focusing on routing calls and maintaining communication systems. Customer Service Representatives handle direct customer interactions, providing support and resolving issues. While both roles involve communication skills and call handling, Phone Hub Operators focus on internal communication systems, whereas Customer Service Representatives engage with external customers.

What are the duties of a phone operator?

A phone hub operator is responsible for answering incoming calls, directing calls to the appropriate departments or individuals, and providing basic information to callers. They often use communication tools like headsets and may handle customer inquiries, schedule appointments, or relay messages as part of their duties.
What job categories do people searching Phone Hub Operator jobs look for? The top searched job categories for Phone Hub Operator jobs are:
Phone Hub Operator jobs near you
Security Operations Center (SOC) Operator

Security Operations Center (SOC) Operator

Mayo Clinic

Rochester, MN

$18.25 - $22.50/hr

Full-time

Medical, Dental, Vision, Retirement

Re-posted 22 days ago

Mayo Clinic rating

7.9

Company rating: 7.9 out of 10

Based on 689 frontline employees who took The Breakroom Quiz

105th of 886 rated healthcare providers

Job description

The Security Operations Center (SOC) Operator is a communicationsdriven role at the center of realtime security operations. This position is ideal for individuals who thrive in highvolume, interruptdriven environments and excel at radio, phone, and dispatch communications while maintaining continuous situational awareness.

SOC Operators serve as the primary communications hub for security operations, coordinating emergent and nonemergent requests, dispatching officers, monitoring alarms and camera systems, and ensuring timely escalation of critical events.

Core Communications Responsibilities

  • Answer and manage highvolume phone, radio, and intercom traffic in real time
  • Dispatch security officers using twoway radio systems with professional radio discipline
  • Prioritize and route incoming requests based on urgency and operational impact
  • Serve as a calm, authoritative voice during emergency and highstress situations
  • Accurately document incidents and communications in a case/incident management system [SOC Operator | PDF]


Situational Awareness & Monitoring
In addition to communications, SOC Operators maintain continuous awareness across multiple systems:

  • Monitor video management systems, alarms, access control, panic/duress, and infant protection systems
  • Conduct virtual patrols, video review, and proactive monitoring
  • Monitor alerts and relay opensource security information


What Makes This Role Unique

  • Communicationsfirst security role (radio, phone, dispatch are core functions)
  • Fastpaced, missioncritical environment
  • Continuous decisionmaking with realworld impact
  • Technologyenabled situational awareness
  • 24/7 operations supporting clinical, staff, patient, and visitor safety
     

Mayo Clinic will not sponsor or transfer visas for this position including F1 OPT STEM.

Why Mayo Clinic

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans - to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.

Benefits Highlights
  • Medical: Multiple plan options.
  • Dental: Delta Dental or reimbursement account for flexible coverage.
  • Vision: Affordable plan with national network.
  • Pre-Tax Savings: HSA and FSAs for eligible expenses.
  • Retirement: Competitive retirement package to secure your future.
Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is. 

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the "EOE is the Law".  Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.

High school diploma/GED. Two years of Security, Emergency Medical, or Facilities dispatch/communication center experience or two combined years of customer service, call center, or dispatching experience required. A college degree will substitute for years experience.Experience with Microsoft Office required. Working knowledge of security systems technology (video management, access control, and radio communications systems) preferred. Excellent communication skills and ability to manage alarm dispatching. Must be a problem solver and maintain the ability to make sound decisions without direct supervision during stressful situations. The preferred candidate will be detail oriented, mission driven, and able to multi-task continuously
Emergency Telecommunications certification is preferred. Certification in Lenel access control and Genetec video management system preferred. Knowledge of the intelligence cycle and basic analyst skillset preferred. Working knowledge of radio communications. Basic computer knowledge. Excellent communication skills for interacting with all levels of Mayo Clinic patients, Physicians, and staff. Demonstrates behaviors consistent with Mayo Core Principals.
Must be certified in Emergency Telecommunications (ETC) at the time of hire or become certified within one year of employment. The SOC will assist applicants that are not currently certified in Emergency Telecommunications to obtain their certification after hire.

What Mayo Clinic employees say

Pay

Benefits

Hours and flexibility

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About Mayo Clinic

Sourced by ZipRecruiter

Mayo Clinic is the largest integrated, not-for-profit medical group practice in the world. We're building the future, one where the best possible care is available to everyone — and more people can heal at home. Our relentless research turns into earlier diagnoses and new cures. That's how we inspire hope in those who need it most. At Mayo Clinic, experts work together to solve the most challenging unmet needs of patients. Our history of innovation dates back almost 150 years, when brothers Will and Charlie Mayo pioneered an integrated, team-based approach to medicine. Today, that trailblazing spirit drives innovations like Mayo Clinic Platform — which powers new technologies to change how care is delivered to all.

Industry

Hospitals

Company size

10,000+ Employees

Headquarters location

Rochester, MN, US

Year founded

1919

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