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Pbx Communications Operator Jobs (NOW HIRING)

St. Clare's - Denville

PBX Operator

Denville, NJ · On-site

$17.88/hr

Responsibilities PBX Operator - PER DIEM - NIGHTS The PBX Operator / Receptionist is responsible ... Ability to communicate with population served. Qualifications Education and Work Experience * High ...

Baptist Health

PBX Operator

Lexington, KY · On-site

Summary The PBX/Switchboard Department serves as the central communication hub for Baptist Health ... PBX Operator Part-Time, Days * Direct incoming calls from the switchboard and patient information ...

Baptist Health

PBX Operator

Lexington, KY · On-site

Summary The PBX/Switchboard Department serves as the central communication hub for Baptist Health ... PBX Operator Part-Time, Days * Direct incoming calls from the switchboard and patient information ...

Prime Healthcare

PBX Operator

Denville, NJ

$17.88/hr

PBX Operator - PER DIEM - NIGHTS - 11 PM - 7:30 AM The PBX Operator / Receptionist is responsible ... Ability to communicate with population served. Education and Work Experience * High School Diploma ...

Baptist Health

PBX Operator

Lexington, KY · On-site

Summary The PBX/Switchboard Department serves as the central communication hub for Baptist Health ... PBX Operator PRN * Direct incoming calls from the switchboard and patient information lines in a ...

St. Clare's - Denville

PBX Operator

Denville, NJ · On-site

$17.88/hr

Responsibilities PBX Operator - PER DIEM - NIGHTS The PBX Operator / Receptionist is responsible ... Ability to communicate with population served. Qualifications Education and Work Experience * High ...

Prime Healthcare

PBX Operator

Denville, NJ

$17.88/hr

PBX Operator - PER DIEM - NIGHTS - 11 PM - 7:30 AM The PBX Operator / Receptionist is responsible ... Ability to communicate with population served. Education and Work Experience * High School Diploma ...

St. Clare's - Denville

PBX Operator

Denville, NJ · On-site

$17.88/hr

Responsibilities PBX Operator - PER DIEM - NIGHTS - 11 PM - 7:30 AM The PBX Operator / Receptionist ... Ability to communicate with population served. Qualifications Education and Work Experience * High ...

St. Clare's - Denville

PBX Operator

Denville, NJ · On-site

$17.88/hr

Responsibilities PBX Operator - PER DIEM - NIGHTS - 11 PM - 7:30 AM The PBX Operator / Receptionist ... Ability to communicate with population served. Qualifications Education and Work Experience * High ...

St. Clare's - Denville

PBX Operator

Denville, NJ · On-site

$17.88/hr

Responsibilities PBX Operator - PER DIEM - NIGHTS - 11 PM - 7:30 AM The PBX Operator / Receptionist ... Ability to communicate with population served. Qualifications Education and Work Experience * High ...

Yavapai Regional Medical Center

PBX Operator

Prescott, AZ · On-site

$18 - $22.19/hr

Success in this role requires exceptional communication, calm under pressure, a commitment to ... Two years PBX operator, customer service, or hospital related experience Preferred * Some college ...

Baptist Health

PBX Operator

Lexington, KY · On-site

Summary The PBX/Switchboard Department serves as the central communication hub for Baptist Health ... PBX Operator PRN * Direct incoming calls from the switchboard and patient information lines in a ...

Prime Healthcare

PBX Operator

Denville, NJ · On-site

$17.88/hr

PBX Operator - PER DIEM - NIGHTS The PBX Operator / Receptionist is responsible for answering the ... Ability to communicate with population served. Education and Work Experience * High School Diploma ...

AHMC Healthcare

PBX Operator

San Gabriel, CA · On-site

$21/hr

PBX Operator is required to answer incoming phone calls and direct them to the right person or ... Excellent communication skills to interact with Hospital personnel, Doctors, patients and outside ...

St. Clare's - Denville

PBX Operator

Denville, NJ · On-site

$17.88/hr

Responsibilities PBX Operator - PER DIEM - NIGHTS - 11 PM - 7:30 AM The PBX Operator / Receptionist ... Ability to communicate with population served. Qualifications Education and Work Experience * High ...

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Pbx Communications Operator information

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$10

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$44

How much do pbx communications operator jobs pay per hour?

As of Jul 3, 2026, the average hourly pay for pbx communications operator in the United States is $23.31, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $25.96 per hour, depending on experience, location, and employer.

What are some typical challenges faced by PBX Communications Operators, and how can they be managed effectively?

PBX Communications Operators often handle high call volumes and must remain calm and organized, especially during emergencies or peak hours. Managing multiple lines and prioritizing urgent calls can be challenging, but effective use of call management systems and strong communication skills help operators stay efficient. Many organizations provide training and support to help operators develop these skills and manage stress. Building familiarity with the organization's protocols and maintaining a positive, professional attitude contribute greatly to success in this role.

What are the key skills and qualifications needed to thrive as a PBX Communications Operator, and why are they important?

To thrive as a PBX Communications Operator, you need excellent telephone etiquette, multitasking abilities, and a high school diploma or equivalent. Familiarity with PBX phone systems, paging software, and basic computer applications is typically required. Outstanding interpersonal skills, attention to detail, and the ability to remain calm under pressure help operators excel in this role. These skills and qualities are vital for ensuring efficient communication, quick response times, and positive interactions with callers in fast-paced environments.

What are PBX Communications Operators?

PBX Communications Operators are professionals responsible for managing and routing incoming, outgoing, and internal calls within an organization using a Private Branch Exchange (PBX) telephone system. They handle calls efficiently, provide information, transfer calls to the appropriate departments, and may also assist with paging, emergency communications, and basic administrative tasks. Their role ensures smooth communication flow within companies, hospitals, hotels, and other institutions. Strong communication and multitasking skills are essential for this position.

What is the difference between Pbx Communications Operator vs Customer Service Representative?

AspectPbx Communications OperatorCustomer Service Representative
CredentialsMinimal; often on-the-job trainingHigh school diploma or equivalent; customer service skills
Work EnvironmentCall centers, corporate offices, hotelsRetail, call centers, service industries
Industry UsageTelecommunications, hospitality, corporateRetail, healthcare, finance
Primary RoleManage internal and external calls, direct calls, operate PBX systemsAssist customers, handle inquiries, resolve issues

While both roles involve communication and customer interaction, Pbx Communications Operators primarily manage call routing within organizations using PBX systems, whereas Customer Service Representatives focus on assisting customers with inquiries and issues. The roles often overlap in communication skills but differ in technical responsibilities and work environments.

Is a PBX operator the same as a receptionist?

A PBX communications operator is responsible for managing internal and external phone systems, routing calls, and maintaining communication equipment. A receptionist typically handles front-desk duties, greeting visitors and performing administrative tasks. While both roles involve phone handling, they have different primary responsibilities and skill sets.

What exactly does a PBX operator do?

A PBX communications operator manages internal and external phone calls within an organization using a private branch exchange (PBX) system. They route calls, assist callers, and may handle administrative tasks such as maintaining call logs and troubleshooting basic phone system issues, often working in a customer service or administrative environment. Strong communication skills and familiarity with phone systems are essential for this role.

How do I become a PBX operator?

To become a PBX communications operator, candidates typically need a high school diploma or equivalent. On-the-job training is common, and strong communication, customer service skills, and familiarity with telephone systems or PBX hardware are important. Some employers may prefer candidates with prior experience in office or customer service roles.

Is being a PBX operator hard?

Being a PBX communications operator involves managing multiple phone lines, directing calls, and providing customer service, which requires good communication skills and attention to detail. The job can be routine and may involve working in shifts, but it generally does not require advanced technical skills or extensive training. Success in this role depends on organization, patience, and the ability to handle high call volumes efficiently.
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Pbx Communications Operator jobs near you
Infographic showing various Pbx Communications Operator job openings in the United States as of June 2026, with employment types broken down into 89% Full Time, 9% Part Time, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $48,481 per year, or $23.3 per hour.

PBX Operator

McAlester Regional Health Center Authority

Mcalester, OK • On-site

$12/hr

Full-time

Posted 14 days ago

Job description

About Company:

McAlester Regional Health Center is a community-focused healthcare organization committed to delivering compassionate, high-quality care to southeast Oklahoma. With a strong history of service and growth, MRHC is dedicated to improving the health and well-being of the communities we serve while investing in the development of our employees. Guided by values of teamwork, integrity, and excellence, we foster a supportive and inclusive workplace where every team member is valued. At MRHC, employees have the opportunity to make a meaningful difference every day while building a rewarding career in healthcare.

About the Role:

The PBX Operator plays a critical role in managing and facilitating internal and external telecommunications within an organization. This position is responsible for operating the Private Branch Exchange (PBX) system to ensure efficient call routing, handling, and communication flow. The operator acts as the first point of contact for incoming calls, providing professional and courteous assistance while directing calls to the appropriate departments or personnel. Additionally, the role involves monitoring the PBX system for any technical issues and coordinating with IT support to maintain optimal functionality. Ultimately, the PBX Operator ensures seamless communication that supports organizational productivity and customer satisfaction.

Minimum Qualifications:

  • High school diploma or equivalent.
  • Basic understanding of computers required.
  • Strong verbal communication and interpersonal skills.
  • Ability to multitask and manage calls efficiently in a fast-paced environment.

Preferred Qualifications:

  • Knowledge of medical terminology preferred.
  • Ability to troubleshoot minor technical issues independently.

Responsibilities:

  • Operate and manage the PBX telephone system to route incoming and outgoing calls accurately and efficiently.
  • Answer, screen, and direct calls in a professional and timely manner, providing information or assistance as needed.
  • Initiate calls for disasters and alarms.
  • Page physicians, employees, and on-call crews when needed.
  • Keep a daily log of doctors' calls and a daily on-call log.
  • Assist in updating and maintaining the internal telephone directory and related communication documentation.
  • Ensure compliance with company policies and confidentiality standards when handling sensitive information.

Skills:

The PBX Operator utilizes strong communication skills daily to interact professionally with callers and internal staff, ensuring clear and effective information exchange. Technical skills are essential for operating and monitoring the PBX system, enabling the operator to route calls accurately and identify system issues promptly. Organizational skills help manage call logs, messages, and documentation systematically, supporting operational efficiency. Problem-solving abilities are applied when troubleshooting minor technical problems. Additionally, multitasking skills are critical to handle multiple calls and requests simultaneously while maintaining a high level of service quality.