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Pbx Phone Operator Jobs (NOW HIRING)

Hyatt

PBX - Telephone Operator

Park City, UT · On-site

The PBX Phone operator is responsible for answering incoming calls to the resort and must have good typing skills, a pleasant attitude and excellent phone demeanor. The PBX Telephone Operator must ...

Scholar Hotels

PBX Phone Receptionist

State College, PA

$15.75 - $20.75/hr

The PBX Phone Operator/Receptionist serves as the first point of contact for guests and callers of The Nittany Lion Inn, managing all incoming calls with professionalism and courtesy. This role is ...

Bass Pro Shops

Phone Operator

Sayreville, NJ · On-site

$17 - $19.75/hr

The Switchboard Operator / Receptionist Performs all functions necessary at the Reception Desk ... Ability to operate computerized Point of Sale register system and computerized PBX system TRAVEL ...

Bass Pro Shops

Phone Operator - Part-Time

Sayreville, NJ · On-site

$17 - $19.75/hr

The Switchboard Operator / Receptionist Performs all functions necessary at the Reception Desk ... Ability to operate computerized Point of Sale register system and computerized PBX system TRAVEL ...

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Pbx Phone Operator information

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$10

$19

$27

How much do pbx phone operator jobs pay per hour?

As of Jul 4, 2026, the average hourly pay for pbx phone operator in the United States is $20.00, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $21.88 per hour, depending on experience, location, and employer.

What is the difference between Pbx Phone Operator vs Receptionist?

AspectPbx Phone OperatorReceptionist
CredentialsMinimal; often on-the-job trainingMinimal; often on-the-job training
Work EnvironmentCall centers, corporate offices, hotelsFront desk, corporate offices, hotels
Employer & Industry UsageTelecommunications, hospitality, corporateCorporate, healthcare, hospitality
Primary RoleManage internal phone systems, direct callsGreet visitors, handle calls, administrative tasks

The main difference between a Pbx Phone Operator and a Receptionist lies in their primary responsibilities. Pbx Phone Operators focus on managing phone systems and directing calls within organizations, often working in call centers or corporate environments. Receptionists, on the other hand, handle visitor greetings, administrative duties, and also manage incoming calls. Both roles require strong communication skills but differ in scope and daily tasks.

How do I become a PBX operator?

To become a PBX phone operator, candidates typically need a high school diploma or equivalent and should develop strong communication and customer service skills. On-the-job training is common, and familiarity with phone systems and basic computer skills are beneficial; some employers may prefer candidates with prior experience in telecommunications or office administration.

What are the key skills and qualifications needed to thrive as a PBX Phone Operator, and why are they important?

To thrive as a PBX Phone Operator, you need strong communication skills, a professional phone manner, and familiarity with multi-line phone systems, often supported by a high school diploma. Experience with PBX switchboards, call-routing software, and office management systems is typically required. Attention to detail, patience, and problem-solving abilities are crucial soft skills for handling high call volumes and assisting diverse callers. These skills ensure efficient call management, excellent customer service, and smooth coordination within an organization.

What exactly does a PBX operator do?

A PBX operator manages the internal telephone system for an organization, connecting calls, transferring callers, and handling inquiries. They often use a PBX (Private Branch Exchange) system and require good communication skills and knowledge of the phone system. The role typically involves answering incoming calls promptly and maintaining efficient call flow.

Is being a PBX operator hard?

Being a PBX phone operator involves handling multiple phone lines, directing calls, and providing customer service, which requires good communication skills and attention to detail. The job can be routine and may involve shift work, but it generally does not require advanced technical skills or extensive training. Overall, it is considered manageable for individuals with strong interpersonal skills and the ability to stay organized.

What are some common challenges faced by PBX Phone Operators and how can they be managed?

PBX Phone Operators often deal with high call volumes and must juggle multiple tasks such as transferring calls, taking messages, and providing information promptly. One common challenge is maintaining professionalism and accuracy under pressure, especially during busy periods or when handling difficult callers. Effective time management, strong communication skills, and familiarity with the phone system are crucial for success in this role. Regular training and support from the team can help operators stay updated on protocols and manage stress effectively.

What are PBX phone operators?

PBX phone operators are professionals who manage and direct incoming and outgoing telephone calls within an organization using a Private Branch Exchange (PBX) system. They handle calls by routing them to the appropriate departments or individuals, providing information, and sometimes taking messages. PBX operators play a key role in ensuring effective communication within a company and often serve as the initial point of contact for clients and visitors. Their responsibilities may also include maintaining call logs, updating directories, and performing basic troubleshooting of the phone system.

Is a PBX operator the same as a receptionist?

A PBX phone operator is responsible for managing internal and external phone systems, transferring calls, and sometimes providing basic information, while a receptionist typically handles greeting visitors, scheduling, and administrative tasks. Although both roles involve communication skills and customer service, they have different primary functions within an organization.
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Pbx Phone Operator jobs near you
Infographic showing various Pbx Phone Operator job openings in the United States as of June 2026, with employment types broken down into 94% Full Time, 1% Temporary, and 5% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $41,593 per year, or $20 per hour.

PBX - Telephone Operator

Grand Hyatt Deer Valley

Park City, UT • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

The Grand Hyatt Deer Valley Hotel is in the famed Deer Valley ski resort and approximately 40 minutes from the Salt Lake City International Airport. The Grand Hyatt Deer Valley Hotel is part of a new development, planned to incorporate 17 ski lifts, ±1,600 residential units, 8 hotels with a total of ±1,350 rooms, ±250,000 square feet of conference and retail space, and one of the largest "ski beaches" in the world.
The Grand Hyatt is comprised of 436 luxury accommodations including 381 guest rooms and 55 residential units with approximately 30,000 square feet of versatile indoor meeting space, lobby level 3-meal restaurant and bar, signature bar, pool/après ski bar and grill, coffee bistro, large outdoor event terrace, pool and 3 whirlpools, kids club, and fitness area.
Hyatt is a place where high expectations aren't just met-they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry. It's a place where career opportunities are as unlimited as your imagination. Discover your place to shine in our warm, respectful, and inclusive culture.
The PBX Phone operator is responsible for answering incoming calls to the resort and must have good typing skills, a pleasant attitude and excellent phone demeanor. The PBX Telephone Operator must work well handling a high volume of calls. The PBX Telephone Operator should be comfortable and able to answer questions relating to the hotel.
Why Work at Hyatt?
  • Free room Nights, Discounted and friends & Family room rates*
  • Medical, Dental and vision insurance with only 30-day waiting period*!
  • 401K with company Match*
  • Free employee meal during shift
  • Generous paid time off*
  • Tuition reimbursement*
  • Employee stock purchase plan*
  • Discounted Ski Passes*
  • Excellent training, professional development and more

*Applicable for FT Year Around Positions
All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
This is not your typical career opportunity. This is the Hyatt Touch.
Please note: We are not able to provide sponsorship for work authorization or visa sponsorship for this position.

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