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Pbx Phone Operator Jobs (NOW HIRING)

Hyatt

PBX - Telephone Operator

Park City, UT · On-site

The PBX Phone operator is responsible for answering incoming calls to the resort and must have good typing skills, a pleasant attitude and excellent phone demeanor. The PBX Telephone Operator must ...

Bass Pro Shops

Phone Operator

Sayreville, NJ · On-site

$17 - $19.75/hr

The Switchboard Operator / Receptionist Performs all functions necessary at the Reception Desk ... Ability to operate computerized Point of Sale register system and computerized PBX system TRAVEL ...

Bass Pro Shops

Phone Operator - Part-Time

Sayreville, NJ · On-site

$17 - $19.75/hr

The Switchboard Operator / Receptionist Performs all functions necessary at the Reception Desk ... Ability to operate computerized Point of Sale register system and computerized PBX system TRAVEL ...

AHMC Healthcare

PBX Operator

Anaheim, CA

$23 - $26.41/hr

The PBX Operator is responsible for answering and directing calls to and from and within the ... heavy phone experience 4. Proficient with Microsoft Office (Word, Excel, Outlook, etc.) 5. ...

Southeast Texas HR

Switchboard/PBX Operator

Beaumont, TX · On-site

$13.50 - $14/hr

Announces emergency messages associated with the alarm system in the PBX office over the hospital ... High school diploma or equivalent. * 2 or more years of experience as a phone operator. * Excellent ...

AHMC Healthcare

PBX Operator

Anaheim, CA · On-site

$23/hr

Overview The PBX Operator is responsible for answering and directing calls to and from and within ... heavy phone experience 4. Proficient with Microsoft Office (Word, Excel, Outlook, etc.) 5. ...

AHMC Healthcare

PBX Operator

Anaheim, CA · On-site

Overview The PBX Operator is responsible for answering and directing calls to and from and within ... Previous switchboard experience desired or heavy phone experience4. Proficient with Microsoft ...

AHMC Healthcare

PBX Operator

Anaheim, CA · On-site

$23 - $26.41/hr

The PBX Operator is responsible for answering and directing calls to and from and within the ... heavy phone experience 4. Proficient with Microsoft Office (Word, Excel, Outlook, etc.) 5. ...

AHMC Healthcare

PBX Operator

Anaheim, CA · On-site

$23/hr

Overview The PBX Operator is responsible for answering and directing calls to and from and within ... heavy phone experience 4. Proficient with Microsoft Office (Word, Excel, Outlook, etc.) 5. ...

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Pbx Phone Operator information

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$10

$19

$27

How much do pbx phone operator jobs pay per hour?

As of Jul 25, 2026, the average hourly pay for pbx phone operator in the United States is $20.00, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $21.88 per hour, depending on experience, location, and employer.

What is the difference between Pbx Phone Operator vs Receptionist?

AspectPbx Phone OperatorReceptionist
CredentialsMinimal; often on-the-job trainingMinimal; often on-the-job training
Work EnvironmentCall centers, corporate offices, hotelsFront desk, corporate offices, hotels
Employer & Industry UsageTelecommunications, hospitality, corporateCorporate, healthcare, hospitality
Primary RoleManage internal phone systems, direct callsGreet visitors, handle calls, administrative tasks

The main difference between a Pbx Phone Operator and a Receptionist lies in their primary responsibilities. Pbx Phone Operators focus on managing phone systems and directing calls within organizations, often working in call centers or corporate environments. Receptionists, on the other hand, handle visitor greetings, administrative duties, and also manage incoming calls. Both roles require strong communication skills but differ in scope and daily tasks.

How do I become a PBX operator?

To become a PBX phone operator, candidates typically need a high school diploma or equivalent and should develop strong communication and customer service skills. On-the-job training is common, and familiarity with phone systems and basic computer skills are beneficial; some employers may prefer candidates with prior experience in telecommunications or office administration.

What are the key skills and qualifications needed to thrive as a PBX Phone Operator, and why are they important?

To thrive as a PBX Phone Operator, you need strong communication skills, a professional phone manner, and familiarity with multi-line phone systems, often supported by a high school diploma. Experience with PBX switchboards, call-routing software, and office management systems is typically required. Attention to detail, patience, and problem-solving abilities are crucial soft skills for handling high call volumes and assisting diverse callers. These skills ensure efficient call management, excellent customer service, and smooth coordination within an organization.

What exactly does a PBX operator do?

A PBX operator manages the internal telephone system for an organization, connecting calls, transferring callers, and handling inquiries. They often use a PBX (Private Branch Exchange) system and require good communication skills and knowledge of the phone system. The role typically involves answering incoming calls promptly and maintaining efficient call flow.

Is being a PBX operator hard?

Being a PBX phone operator involves handling multiple phone lines, directing calls, and providing customer service, which requires good communication skills and attention to detail. The job can be routine and may involve shift work, but it generally does not require advanced technical skills or extensive training. Overall, it is considered manageable for individuals with strong interpersonal skills and the ability to stay organized.

What are some common challenges faced by PBX Phone Operators and how can they be managed?

PBX Phone Operators often deal with high call volumes and must juggle multiple tasks such as transferring calls, taking messages, and providing information promptly. One common challenge is maintaining professionalism and accuracy under pressure, especially during busy periods or when handling difficult callers. Effective time management, strong communication skills, and familiarity with the phone system are crucial for success in this role. Regular training and support from the team can help operators stay updated on protocols and manage stress effectively.

What are PBX phone operators?

PBX phone operators are professionals who manage and direct incoming and outgoing telephone calls within an organization using a Private Branch Exchange (PBX) system. They handle calls by routing them to the appropriate departments or individuals, providing information, and sometimes taking messages. PBX operators play a key role in ensuring effective communication within a company and often serve as the initial point of contact for clients and visitors. Their responsibilities may also include maintaining call logs, updating directories, and performing basic troubleshooting of the phone system.

Is a PBX operator the same as a receptionist?

A PBX phone operator is responsible for managing internal and external phone systems, transferring calls, and sometimes providing basic information, while a receptionist typically handles greeting visitors, scheduling, and administrative tasks. Although both roles involve communication skills and customer service, they have different primary functions within an organization.
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Pbx Phone Operator jobs near you
Infographic showing various Pbx Phone Operator job openings in the United States as of July 2026, with employment types broken down into 35% Full Time, 63% Part Time, 1% Contract, and 1% Nights. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $41,593 per year, or $20 per hour.
Overnight PBX/Phone Operator

Overnight PBX/Phone Operator

Omni Hotels & Resorts

Frisco, TX • On-site

Full-time

Posted 18 days ago

Omni Hotels rating

6.8

Company rating: 6.8 out of 10

Based on 145 frontline employees who took The Breakroom Quiz

39th of 108 rated hotels

Job description

Omni PGA Frisco Resort & Spa
Omni PGA Frisco Resort blends the warmth of Texas hospitality with refined comfort. Guests can unwind in one of 500 thoughtfully designed rooms and suites, or embrace the spirit of the Lone Star State in one of 10 private ranch houses. With four shimmering pools-including an adults-only rooftop infinity pool-plus the serene Mokara Spa and 13 unique food and beverage destinations, every stay is an experience to savor. Whether you're planning a weekend retreat or marking a special occasion, this is Frisco at its most unforgettable.
This team member will direct phone calls to appropriate personnel and assist all guests and associates in a courteous and professional manner.
This is an ideal opportunity for someone who wants to grow in the industry and make their mark!
Responsibilities:
  • Maintain regular attendance in compliance with Omni standards, as required by scheduling which will vary according to the needs of the resort.
  • Maintain high standards of personal appearance and grooming, which include wearing the proper attire/uniform and name tag when working.
  • Answer all incoming phone calls to the resort using the proper protocol, greetings and closings as determined by management.
  • Take requests from guests or transfer to the appropriate department and assuring requests for maintenance or repairs are logged and promptly dispatched to the corresponding department including following up with the guest regarding all concerns when applicable.
  • Demonstrate current knowledge of all key personnel and departmental functions of the resort.
  • Assist guests with telephone dialing instructions, or to dial for them using all types of calls including, room to room, local, long distance and/or international dialing using correct protocol.
  • Correctly and accurately log all wake-up calls. Perform wake-up calls promptly and on time using appropriate greeting as determined by management.
  • To be thoroughly acquainted with the AM and PM checklist.
  • Process guest check-outs according to Omni's Moments of Service and Standard Operating Procedures.
  • Be familiar with all systems and equipment as related to the Front Desk
  • Accommodate room changes expediently.
  • Assist with billing inquiries and be knowledgeable of all details included within guest folios
  • Log all guest requests, service deficiencies, and work orders in Synergy and Opera.
  • Be thoroughly knowledgeable of all Front Office and PBX Moments of Service scenarios, emergency procedures and execute to standard.
  • Be familiar with all hotel amenities (Wireless Internet, Select Guest Program, GHA Discovery Program, Laundry Services, and Omni Kids Program).
  • Be familiar with all hotel facilities (F&B Outlets, Membership, Business Center, Gift Shops, Coffee Market, Fitness Center, Spa, and Golf Pro Shops).
  • Understand the importance of our Medallia scores.
  • Assist management with miscellaneous front office tasks including but not limited to, organizing, filing, and delivering requested items to guests.

Qualifications:
  • Ability to clearly and professionally communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone.
  • Ability to accurately and efficiently input information into computer systems.
  • Ability to work cohesively with co-workers both within and outside of your department.
  • Ability to multitask, prioritize, organize and follow up.
  • Previous customer service experience and cashiering is preferred.
  • Must be able to work a flexible schedule and willingness to work nights, weekends, and holidays.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:
EEOC is the Law Poster.
Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.

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