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Pbx Phone Operator Jobs (NOW HIRING)

Chippenham Hospital

PBX Operator

Mechanicsville, VA · On-site

$13 - $15.60/hr

... to code phone, code computer or wall panel alarms which takes priority over any calls except the ... Our Talent Acquisition team is reviewing applications for our PBX Operator opening. Qualified ...

Station Casinos

PBX Operator - Palace

Las Vegas, NV · On-site

Description: Responsible for answering all incoming phone calls in a professional, helpful and ... Qualifications: 1 year previous experience as PBX Operator preferred. Must be friendly and outgoing ...

Chippenham Hospital

PBX Operator

Tuckahoe, VA · On-site

$13 - $15.60/hr

... to code phone, code computer or wall panel alarms which takes priority over any calls except the ... Our Talent Acquisition team is reviewing applications for our PBX Operator opening. Qualified ...

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Pbx Phone Operator information

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$10

$19

$27

How much do pbx phone operator jobs pay per hour?

As of Jul 4, 2026, the average hourly pay for pbx phone operator in the United States is $20.00, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $21.88 per hour, depending on experience, location, and employer.

What is the difference between Pbx Phone Operator vs Receptionist?

AspectPbx Phone OperatorReceptionist
CredentialsMinimal; often on-the-job trainingMinimal; often on-the-job training
Work EnvironmentCall centers, corporate offices, hotelsFront desk, corporate offices, hotels
Employer & Industry UsageTelecommunications, hospitality, corporateCorporate, healthcare, hospitality
Primary RoleManage internal phone systems, direct callsGreet visitors, handle calls, administrative tasks

The main difference between a Pbx Phone Operator and a Receptionist lies in their primary responsibilities. Pbx Phone Operators focus on managing phone systems and directing calls within organizations, often working in call centers or corporate environments. Receptionists, on the other hand, handle visitor greetings, administrative duties, and also manage incoming calls. Both roles require strong communication skills but differ in scope and daily tasks.

How do I become a PBX operator?

To become a PBX phone operator, candidates typically need a high school diploma or equivalent and should develop strong communication and customer service skills. On-the-job training is common, and familiarity with phone systems and basic computer skills are beneficial; some employers may prefer candidates with prior experience in telecommunications or office administration.

What are the key skills and qualifications needed to thrive as a PBX Phone Operator, and why are they important?

To thrive as a PBX Phone Operator, you need strong communication skills, a professional phone manner, and familiarity with multi-line phone systems, often supported by a high school diploma. Experience with PBX switchboards, call-routing software, and office management systems is typically required. Attention to detail, patience, and problem-solving abilities are crucial soft skills for handling high call volumes and assisting diverse callers. These skills ensure efficient call management, excellent customer service, and smooth coordination within an organization.

What exactly does a PBX operator do?

A PBX operator manages the internal telephone system for an organization, connecting calls, transferring callers, and handling inquiries. They often use a PBX (Private Branch Exchange) system and require good communication skills and knowledge of the phone system. The role typically involves answering incoming calls promptly and maintaining efficient call flow.

Is being a PBX operator hard?

Being a PBX phone operator involves handling multiple phone lines, directing calls, and providing customer service, which requires good communication skills and attention to detail. The job can be routine and may involve shift work, but it generally does not require advanced technical skills or extensive training. Overall, it is considered manageable for individuals with strong interpersonal skills and the ability to stay organized.

What are some common challenges faced by PBX Phone Operators and how can they be managed?

PBX Phone Operators often deal with high call volumes and must juggle multiple tasks such as transferring calls, taking messages, and providing information promptly. One common challenge is maintaining professionalism and accuracy under pressure, especially during busy periods or when handling difficult callers. Effective time management, strong communication skills, and familiarity with the phone system are crucial for success in this role. Regular training and support from the team can help operators stay updated on protocols and manage stress effectively.

What are PBX phone operators?

PBX phone operators are professionals who manage and direct incoming and outgoing telephone calls within an organization using a Private Branch Exchange (PBX) system. They handle calls by routing them to the appropriate departments or individuals, providing information, and sometimes taking messages. PBX operators play a key role in ensuring effective communication within a company and often serve as the initial point of contact for clients and visitors. Their responsibilities may also include maintaining call logs, updating directories, and performing basic troubleshooting of the phone system.

Is a PBX operator the same as a receptionist?

A PBX phone operator is responsible for managing internal and external phone systems, transferring calls, and sometimes providing basic information, while a receptionist typically handles greeting visitors, scheduling, and administrative tasks. Although both roles involve communication skills and customer service, they have different primary functions within an organization.
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Pbx Phone Operator jobs near you
Infographic showing various Pbx Phone Operator job openings in the United States as of June 2026, with employment types broken down into 94% Full Time, 1% Temporary, and 5% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $41,593 per year, or $20 per hour.
PBX Operator PRN

PBX Operator PRN

Research Psychiatric Center

Lenexa, KS • On-site

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 14 days ago

Job description

Are you passionate about the patient experience? At HCA Healthcare, we are committed to caring for patients with purpose and integrity. We care like family! Jump-start your career as a(an) PBX Operator PRN today with Research Medical Center.

Job Summary and Qualifications

The PBX Operator is responsible for ensuring efficient communication within, to and from the hospital in an attentive, courteous and efficient manner and according to standard operating procedure. Your commitment to service, safety and professionalism will contribute to achieving the best experience for our patients.  


What you will do in this role:  


  • You will cheerfully greet and assist external and internal callers on multiple incoming telephone lines.  
  • You will provide information/phone numbers to callers as requested or make sufficient inquiries necessary to refer the caller to the appropriate hospital personnel or department.  
  • You will execute overhead paging for authorized reasons when requested to do so by the appropriate staff.  
  • You will understand hospital emergency codes and alarms and the effect they have on patient care and safety, and coordinate emergency code responses assuring the proper personnel are notified.  
  • You will monitor all alarms located in PBX and notify appropriate personnel as required.  
  • You will assist with updating the facility, phone directories and on-call lists.  

 What qualifications you will need:  


  • High school graduate or equivalent.  
  • At least one year of experience operating a switchboard or as a receptionist with multiple line phone responsibility.  
  • Multiple line phone or switchboard skills.  
  • Basic computer skills.  
  • Experience with Word & Excel preferred.  
  • Proven customer service skills in working with public and emergency situations. 

Benefits

Research Medical Center, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

  • Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
  • Wellbeing support, including free counseling and referral services
  • Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
  • Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
  • Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
  • Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

Research Medical Center is a 585+ bed hospital. Our hospital offers an array of medical and health clinic services. This includes women's services offering obstetrics and fertility, an emergency room, and a trauma center. We offer a Stroke Center, a walk-in clinic, and orthopedics across three Kansas City locations. Our specialty care areas include a Chest Pain Center, Level I Trauma Center, Breast Care Center, Cardiovascular Rehabilitation Programs, and Primary Stroke Center. We are one of 10 HCA Midwest Health hospitals in Kansas City and surrounding areas

Research Psychiatric Center is a 95+ bed facility. We offer acute inpatient, day treatment, and community-based outpatient behavioral healthcare. We treat adolescents, adults, and senior adults for emotional disorders, mental illness, and substance abuse. Our professional staff includes psychiatrists, psychologists, social workers, and licensed professional counselors. We are committed to delivering our patients skilled compassionate care regardless of age or circumstance.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.


"The great hospitals will always put the patient and the patient's family first, and the really great institutions will provide care with warmth, compassion, and dignity for the individual."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder

If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our PBX Operator PRN opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today!

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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