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Pbx Phone Operator Jobs (NOW HIRING)

AHMC Healthcare

PBX Operator

San Gabriel, CA · On-site

$21/hr

PBX Operator is required to answer incoming phone calls and direct them to the right person or department, answer customer questions and complaints, and direct callers to various locations within the ...

AHMC Healthcare

PBX Operator

San Gabriel, CA · On-site

$21/hr

PBX Operator is required to answer incoming phone calls and direct them to the right person or department, answer customer questions and complaints, and direct callers to various locations within the ...

AHMC Healthcare

PBX Operator

San Gabriel, CA

PBX Operator is required to answer incoming phone calls and direct them to the right person or department, answer customer questions and complaints, and direct callers to various locations within the ...

Vacatia

PBX Operator (Reservations)

Weston, FL · On-site

$16/hr

PBX Operator | Join Our Resort Team at The Grandview Resort! Are you friendly, detail-oriented, and ... Strong communication skills with a professional phone presence * Ability to multitask and manage ...

The Pueblo of Sandia

LEAD PBX OPERATOR

Albuquerque, NM · On-site

$16.82 - $21.03/hr

Coordinates with the MIS department and phone service provider concerning equipment and /or service issues. * Perform the tasks of a PBX Operator as needed to facilitate service. * Maintains and ...

Covenant Health

PBX OPERATOR

Knoxville, TN

PBX Operator Full Time, 80 Hours Per Pay Period, Day Shift Fort Sanders Regional Overview: Fort ... Monitor multiple alarm panels and code phone * Place L.D. calls for physicians. * Page overhead for ...

Station Casinos

PBX Operator - Palace

Las Vegas, NV · On-site

Description: Responsible for answering all incoming phone calls in a professional, helpful and ... Qualifications: 1 year previous experience as PBX Operator preferred. Must be friendly and outgoing ...

Covenant Health

PBX OPERATOR

Knoxville, TN · On-site

Overview PBX Operator, IT Telecommunication Services Full Time, 80 Hours Per Pay Period, Day Shift ... Monitor multiple alarm panels and code phone * Place L.D. calls for physicians. * Page overhead for ...

Chippenham Hospital

PBX Operator

Richmond, VA · On-site

$13 - $15.60/hr

... to code phone, code computer or wall panel alarms which takes priority over any calls except the ... Our Talent Acquisition team is reviewing applications for our PBX Operator opening. Qualified ...

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Pbx Phone Operator information

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$10

$19

$27

How much do pbx phone operator jobs pay per hour?

As of Jul 4, 2026, the average hourly pay for pbx phone operator in the United States is $20.00, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $21.88 per hour, depending on experience, location, and employer.

What is the difference between Pbx Phone Operator vs Receptionist?

AspectPbx Phone OperatorReceptionist
CredentialsMinimal; often on-the-job trainingMinimal; often on-the-job training
Work EnvironmentCall centers, corporate offices, hotelsFront desk, corporate offices, hotels
Employer & Industry UsageTelecommunications, hospitality, corporateCorporate, healthcare, hospitality
Primary RoleManage internal phone systems, direct callsGreet visitors, handle calls, administrative tasks

The main difference between a Pbx Phone Operator and a Receptionist lies in their primary responsibilities. Pbx Phone Operators focus on managing phone systems and directing calls within organizations, often working in call centers or corporate environments. Receptionists, on the other hand, handle visitor greetings, administrative duties, and also manage incoming calls. Both roles require strong communication skills but differ in scope and daily tasks.

How do I become a PBX operator?

To become a PBX phone operator, candidates typically need a high school diploma or equivalent and should develop strong communication and customer service skills. On-the-job training is common, and familiarity with phone systems and basic computer skills are beneficial; some employers may prefer candidates with prior experience in telecommunications or office administration.

What are the key skills and qualifications needed to thrive as a PBX Phone Operator, and why are they important?

To thrive as a PBX Phone Operator, you need strong communication skills, a professional phone manner, and familiarity with multi-line phone systems, often supported by a high school diploma. Experience with PBX switchboards, call-routing software, and office management systems is typically required. Attention to detail, patience, and problem-solving abilities are crucial soft skills for handling high call volumes and assisting diverse callers. These skills ensure efficient call management, excellent customer service, and smooth coordination within an organization.

What exactly does a PBX operator do?

A PBX operator manages the internal telephone system for an organization, connecting calls, transferring callers, and handling inquiries. They often use a PBX (Private Branch Exchange) system and require good communication skills and knowledge of the phone system. The role typically involves answering incoming calls promptly and maintaining efficient call flow.

Is being a PBX operator hard?

Being a PBX phone operator involves handling multiple phone lines, directing calls, and providing customer service, which requires good communication skills and attention to detail. The job can be routine and may involve shift work, but it generally does not require advanced technical skills or extensive training. Overall, it is considered manageable for individuals with strong interpersonal skills and the ability to stay organized.

What are some common challenges faced by PBX Phone Operators and how can they be managed?

PBX Phone Operators often deal with high call volumes and must juggle multiple tasks such as transferring calls, taking messages, and providing information promptly. One common challenge is maintaining professionalism and accuracy under pressure, especially during busy periods or when handling difficult callers. Effective time management, strong communication skills, and familiarity with the phone system are crucial for success in this role. Regular training and support from the team can help operators stay updated on protocols and manage stress effectively.

What are PBX phone operators?

PBX phone operators are professionals who manage and direct incoming and outgoing telephone calls within an organization using a Private Branch Exchange (PBX) system. They handle calls by routing them to the appropriate departments or individuals, providing information, and sometimes taking messages. PBX operators play a key role in ensuring effective communication within a company and often serve as the initial point of contact for clients and visitors. Their responsibilities may also include maintaining call logs, updating directories, and performing basic troubleshooting of the phone system.

Is a PBX operator the same as a receptionist?

A PBX phone operator is responsible for managing internal and external phone systems, transferring calls, and sometimes providing basic information, while a receptionist typically handles greeting visitors, scheduling, and administrative tasks. Although both roles involve communication skills and customer service, they have different primary functions within an organization.
More about Pbx Phone Operator jobs
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Pbx Phone Operator jobs near you
Infographic showing various Pbx Phone Operator job openings in the United States as of June 2026, with employment types broken down into 94% Full Time, 1% Temporary, and 5% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $41,593 per year, or $20 per hour.
PBX Operator

PBX Operator

University of California San Francisco

San Francisco, CA • On-site

Full-time

Posted 22 days ago

Job description


PBX Operator Services is an integral part of the hospital.. The PBX Operator Services Unit is the "front door" into the hospital for both the community and those throughout the world seeking information indigenous to the UCSF Health hospitals . PBX Operator Services staff answers both internal and external calls for the hospitals. . PBX Operator Services also provides limited patient information, when appropriate, per hospital policies. . In addition, several emergency procedures initiated throughout the medical center are executed from within the PBX Operator Services Unit. Each of these procedures is directly linked to the welfare and safety of both patients and staff. The telephone operator must have the ability to act independently in the absence of a supervisor or manager as well as be proactive in accomplishing tasks that relate to patient safety.
Qualifications
Required Qualifications
Excellent verbal and interpersonal communications skills.Good written communication skills.Proficient computer skills required. (Word, excel, PowerPoint, navigate software for documentation/can train, etc.)Basic computer literacy/CRT skills; typing and/or keyboard ability; working knowledge of (or aptitude for ) medical terminology; basic and practical clerical skills.Experience in monitoring critical/emergency phone lines, alarms, and coordinating emergent response.This position requires flexibility to orient and work at all UCSF Health locations.1 year answering public facing telephones in high volume, critical information environment.1 year recent hospital PBX operator experience or PBX operator in a high volume environment.High School graduation or equivalent.
Preferred Qualifications
1 year of previous work experience in a medical facility1 year of call center experience in the healthcare fieldAbility to work in a high pressure, high volume department with individuals who are in crisis.Medical Terminology certificationPost-secondary education preferred
About Us
About UCSF
The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world's leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells.
Pride Values
UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence - also known as our PRIDE values.
In addition to our PRIDE values, UCSF is committed to equity - both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available here.
Join us to find a rewarding career contributing to improving healthcare worldwide.
Equal Employment Opportunity
The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.
Salary Information
The final salary and offer components are subject to additional approvals based on UC policy.
Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement.
To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html
About the Team
The Telecommunication - PBX department ensures UCSF remains connected across its various campuses and facilities, enabling seamless collaboration among healthcare providers, researchers, educators, and administrators. By providing reliable communication services, the department supports UCSF-s commitment to patient care, scientific innovation, and public service.

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