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Pbx Phone Operator Jobs (NOW HIRING)

Aulani, A Disney Resort & Spa

$35.84/hr

  • Medical

  • PTO

Operators also assist cast members and non guests with any questions or request. Responsibilities : * Responsible for constant communication with Guests/Cast Members via a phone station * Must ...

Travel + Leisure Co.

PBX Operator- Tahiti Village

Las Vegas, NV · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As a PBX Phone Operator, your friendly and excellent service will play a vital part in making guests' vacations memorable. You'll extend hospitality with heart in everything you do, from sharing ...

Travel + Leisure Co.

PBX Operator- Tahiti Village

Las Vegas, NV · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As a PBX Phone Operator, your friendly and excellent service will play a vital part in making guests' vacations memorable. You'll extend hospitality with heart in everything you do, from sharing ...

Omni Hotels & Resorts

Phone Operator

Bedford, PA · On-site

$13.75 - $17/hr

If you have operator / phone agent experience in a hotel environment and a passion for serving ... Be thoroughly knowledgeable of all Front Office and PBX Moments of Service scenarios, emergency ...

Sedona Staffing San Diego

Be Seen First

PBX Phone Support Representative 2nd Shift for a Hotel Resort

San Diego, CA · On-site

$23 - $24/hr

  • Medical

  • Dental

  • Vision

PBX Operator/Customer Service for a Hotel Resort Location: Near Mission Valley Short Term to Start ... Frequent use of a computer, phone, and general office equipment. * Occasional walking across ...

AHMC Healthcare

PBX Operator

Anaheim, CA · On-site

$226.41/hr

Overview The PBX Operator is responsible for answering and directing calls to and from and within ... heavy phone experience 4. Proficient with Microsoft Office (Word, Excel, Outlook, etc.) 5. ...

AHMC Healthcare

PBX Operator

Anaheim, CA · On-site

$226.41/hr

The PBX Operator is responsible for answering and directing calls to and from and within the ... heavy phone experience 4. Proficient with Microsoft Office (Word, Excel, Outlook, etc.) 5. ...

AHMC Healthcare

PBX Operator

Anaheim, CA · On-site

$23 - $26.41/hr

The PBX Operator is responsible for answering and directing calls to and from and within the ... heavy phone experience 4. Proficient with Microsoft Office (Word, Excel, Outlook, etc.) 5. ...

AHMC Healthcare

PBX Operator

Anaheim, CA · On-site

Overview The PBX Operator is responsible for answering and directing calls to and from and within ... Previous switchboard experience desired or heavy phone experience4. Proficient with Microsoft ...

AHMC Healthcare

PBX Operator

Anaheim, CA · On-site

$23/hr

Overview The PBX Operator is responsible for answering and directing calls to and from and within ... heavy phone experience 4. Proficient with Microsoft Office (Word, Excel, Outlook, etc.) 5. ...

AHMC Healthcare

PBX Operator

Anaheim, CA · On-site

Overview The PBX Operator is responsible for answering and directing calls to and from and within ... Previous switchboard experience desired or heavy phone experience4. Proficient with Microsoft ...

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Pbx Phone Operator information

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$10

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$27

How much do pbx phone operator jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for pbx phone operator in the United States is $20.00, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $21.88 per hour, depending on experience, location, and employer.

What is the difference between Pbx Phone Operator vs Receptionist?

AspectPbx Phone OperatorReceptionist
CredentialsMinimal; often on-the-job trainingMinimal; often on-the-job training
Work EnvironmentCall centers, corporate offices, hotelsFront desk, corporate offices, hotels
Employer & Industry UsageTelecommunications, hospitality, corporateCorporate, healthcare, hospitality
Primary RoleManage internal phone systems, direct callsGreet visitors, handle calls, administrative tasks

The main difference between a Pbx Phone Operator and a Receptionist lies in their primary responsibilities. Pbx Phone Operators focus on managing phone systems and directing calls within organizations, often working in call centers or corporate environments. Receptionists, on the other hand, handle visitor greetings, administrative duties, and also manage incoming calls. Both roles require strong communication skills but differ in scope and daily tasks.

How do I become a Pbx phone operator?

To become a PBX phone operator, candidates typically need a high school diploma or equivalent and should develop strong communication and customer service skills. On-the-job training is common, and familiarity with phone systems and basic computer skills are often required. Some employers may prefer candidates with previous experience in call centers or administrative roles.

What are the key skills and qualifications needed to thrive as a PBX phone operator, and why are they important?

To thrive as a PBX Phone Operator, you need strong communication skills, a professional phone manner, and familiarity with multi-line phone systems, often supported by a high school diploma. Experience with PBX switchboards, call-routing software, and office management systems is typically required. Attention to detail, patience, and problem-solving abilities are crucial soft skills for handling high call volumes and assisting diverse callers. These skills ensure efficient call management, excellent customer service, and smooth coordination within an organization.

Is being a Pbx Phone Operator a stressful job?

Being a Pbx Phone Operator can be stressful due to high call volumes, the need for quick and accurate responses, and managing multiple lines simultaneously. The job often requires good communication skills, patience, and the ability to handle difficult callers calmly, which can contribute to stress levels depending on the work environment. However, some positions offer structured schedules and training to help manage workload stress.

What are some common challenges faced by PBX phone operators and how can they be managed?

PBX Phone Operators often deal with high call volumes and must juggle multiple tasks such as transferring calls, taking messages, and providing information promptly. One common challenge is maintaining professionalism and accuracy under pressure, especially during busy periods or when handling difficult callers. Effective time management, strong communication skills, and familiarity with the phone system are crucial for success in this role. Regular training and support from the team can help operators stay updated on protocols and manage stress effectively.

What is a PBX phone operator?

PBX phone operators are professionals who manage and direct incoming and outgoing telephone calls within an organization using a Private Branch Exchange (PBX) system. They handle calls by routing them to the appropriate departments or individuals, providing information, and sometimes taking messages. PBX operators play a key role in ensuring effective communication within a company and often serve as the initial point of contact for clients and visitors. Their responsibilities may also include maintaining call logs, updating directories, and performing basic troubleshooting of the phone system.
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Pbx Phone Operator jobs near you
Infographic showing various Pbx Phone Operator job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $41,593 per year, or $20 per hour.

PBX Phone Operator - Full Time, $35.84/Hour

Aulani, A Disney Resort & Spa

On-site

$35.84/hr

Full-time

Medical, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Come and join the magic with Aulani, A Disney Resort and Spa! Perks and benefits may include:
  • 100% full coverage of healthcare for you and your eligible dependents
  • Tuition paid upfront at network schools
  • Free lunch
  • Free parking
  • Free theme park admission and much more!
Operators are responsible for providing the Guests first experience with the Spirit of Aulani while answering phones and assisting Guests with pre-arrival needs. After their arrival, operators continue to provide great service as they assist our Guests in-house with questions and ensure their needs are met and exceeded. Operators also assist cast members and non guests with any questions or request.
Responsibilities :
  • Responsible for constant communication with Guests/Cast Members via a phone station
  • Must maintain a pleasant, engaging and positive demeanor while answering phone inquiries (a smile in your voice)
  • Answer phones, dispatch guest calls, cast member and assist with any questions or special requests.
  • Previous computer experience- requires use of internet and other application systems
  • High guest service expectations, initiative and ability to hold a conversation with a Guest
  • Must remain calm in highly stressful situations and be knowledgeable of emergency procedures
  • Requires high attention to detail and exceptional listening skills
  • Must have schedule flexibility
  • Must be knowledgeable about Resort offerings, Hawaiian islands knowledge and surrounding area knowledge
  • May also be cross utilized with the following roles, including, but not limited to:
  • Front Desk and Arrival Staff Agent Check in/out process, greeting/welcoming arriving guests, assist guest with questions regarding their room, folio activity or hotel reservation
  • Concierge Agent- assist Guests with questions, directions, event schedules, dining reservations, hotel registration, and other services regarding hotels

Basic Qualifications :
  • Must have Graveyard availability
  • Previous cash handling experience
  • Previous computer experience
  • Ability to perform in a fast-paced and sometimes stressful working environment
  • Ability to multi task
  • Ability to confidently utilize service recovery methods
  • Enthusiastic about interacting and helping guests
  • Receptive to special requests
  • Willing to follow instructions and take direction
  • Availability Requirements:
  • Training Availability: 7-8 weeks of full availability (day AND evening) will be required immediately following the start date to complete the training
  • Additional Planned time off (vacations or non-paid time off) may not be available until the New Year.

Preferred Qualifications:
  • Knowledge of Japanese language is highly preferred
  • Knowledge of Hawaiian language preferred
  • Previous work experience in a Hotel/Front Desk environment
  • Previous experience in a high volume, fast paced office type environment
  • Previous Leadership experience

Additional Information :
SCHEDULE AVAILABILTY
Full Time - Full availability is required seven (7) days per week, including early mornings, late nights, weekends, and holidays.
SUBMITTING YOUR APPLICATION
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The pay rate for this role in Hawaii is $35.84 per hour. Select benefits may be provided as part of the compensation package, such as medical, financial, and/or other benefits, dependent on the level and position offered. To learn more about our benefits visit: https://jobs.disneycareers.com/benefits.
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