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Pbx Phone Operator Jobs in Tennessee (NOW HIRING)

Covenant Health

PBX OPERATOR

Knoxville, TN · On-site

PBX Operator Part Time, 48 Hours Per Pay Period, Variable Shifts Parkwest Overview: Parkwest ... Monitor multiple alarm panels and code phone * Place L.D. calls for physicians. * Page overhead for ...

Covenant Health

PBX OPERATOR

Knoxville, TN · On-site

Overview PBX Operator Part Time, 48 Hours Per Pay Period, Variable Shifts Parkwest Overview ... Monitor multiple alarm panels and code phone * Place L.D. calls for physicians. * Page overhead for ...

Conrad Hotels & Resorts

PBX Operator

Nashville, TN · On-site

Position: PBX Classification: Non-Exempt Department: Front Office Department Head: Director of ... Minimum of two (2) years of experience in customer service over the phone required. * Proven ...

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Pbx Phone Operator information

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$25

How much do pbx phone operator jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for pbx phone operator in Tennessee is $18.15, according to ZipRecruiter salary data. Most workers in this role earn between $14.18 and $19.86 per hour, depending on experience, location, and employer.

What is a PBX phone operator?

PBX phone operators are professionals who manage and direct incoming and outgoing telephone calls within an organization using a Private Branch Exchange (PBX) system. They handle calls by routing them to the appropriate departments or individuals, providing information, and sometimes taking messages. PBX operators play a key role in ensuring effective communication within a company and often serve as the initial point of contact for clients and visitors. Their responsibilities may also include maintaining call logs, updating directories, and performing basic troubleshooting of the phone system.

What are the key skills and qualifications needed to thrive as a PBX phone operator, and why are they important?

To thrive as a PBX Phone Operator, you need strong communication skills, a professional phone manner, and familiarity with multi-line phone systems, often supported by a high school diploma. Experience with PBX switchboards, call-routing software, and office management systems is typically required. Attention to detail, patience, and problem-solving abilities are crucial soft skills for handling high call volumes and assisting diverse callers. These skills ensure efficient call management, excellent customer service, and smooth coordination within an organization.

What are some common challenges faced by PBX phone operators and how can they be managed?

PBX Phone Operators often deal with high call volumes and must juggle multiple tasks such as transferring calls, taking messages, and providing information promptly. One common challenge is maintaining professionalism and accuracy under pressure, especially during busy periods or when handling difficult callers. Effective time management, strong communication skills, and familiarity with the phone system are crucial for success in this role. Regular training and support from the team can help operators stay updated on protocols and manage stress effectively.

What is the difference between Pbx Phone Operator vs Receptionist?

AspectPbx Phone OperatorReceptionist
CredentialsMinimal; often on-the-job trainingMinimal; often on-the-job training
Work EnvironmentCall centers, corporate offices, hotelsFront desk, corporate offices, hotels
Employer & Industry UsageTelecommunications, hospitality, corporateCorporate, healthcare, hospitality
Primary RoleManage internal phone systems, direct callsGreet visitors, handle calls, administrative tasks

The main difference between a Pbx Phone Operator and a Receptionist lies in their primary responsibilities. Pbx Phone Operators focus on managing phone systems and directing calls within organizations, often working in call centers or corporate environments. Receptionists, on the other hand, handle visitor greetings, administrative duties, and also manage incoming calls. Both roles require strong communication skills but differ in scope and daily tasks.

How do I become a Pbx phone operator?

To become a PBX phone operator, candidates typically need a high school diploma or equivalent and should develop strong communication and customer service skills. On-the-job training is common, and familiarity with phone systems and basic computer skills are often required; some employers may prefer candidates with previous experience in call centers or administrative roles.

Is being a Pbx Phone Operator hard?

Being a Pbx Phone Operator involves handling multiple phone lines, directing calls, and providing customer service, which requires good communication skills and the ability to multitask. The job can be routine and may involve working in a fast-paced environment, but it generally does not require advanced technical skills or extensive training.

What are popular job titles related to Pbx Phone Operator jobs in Tennessee?

For Pbx Phone Operator jobs in Tennessee, the most frequently searched job titles are:

What job categories do people searching Pbx Phone Operator jobs in Tennessee look for?

The top searched job categories for Pbx Phone Operator jobs in Tennessee are:

What cities in Tennessee are hiring for Pbx Phone Operator jobs?

Cities in Tennessee with the most Pbx Phone Operator job openings:

Pbx Phone Operator jobs near you
Infographic showing various Pbx Phone Operator job openings in Tennessee as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 19% Part Time, and 5% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $37,750 per year, or $18.1 per hour.

PBX OPERATOR

Covenant Health

Knoxville, TN • On-site

Part-time

Re-posted 5 days ago

Job description

PBX Operator

Part Time, 48 Hours Per Pay Period, Variable Shifts

Parkwest Overview: 

Parkwest Medical Center, Covenant Health’s flagship facility in West Knoxville, combines world-class cardiac expertise with the warmth of home in serving a vibrant East Tennessee community. Since 1973, Parkwest has grown into the region’s largest hospital in the area, offering advanced services like an all-digital catheterization lab, comprehensive breast health, emergency, and critical care. It’s consistently ranked among Tennessee's top 10 hospitals by U.S.News & World Report and earns national recognition as a Top100 Heart Hospital, as well as an “A” safety grade from Leapfrog. As part of Covenant Health, the region’s largest employer, Parkwest Medical Center, marries cutting-edge technology with compassionate, community-centered care, earning accolades for cardiology, stroke, surgical excellence, and patient safety. 

To learn more about Parkwest Medical Center and our units, visit Covenant Health Parkwest Medical Center Opportunities.  

Position Summary:

The primary purpose of the PBX operator is to efficiently answer and route all incoming call to the switchboard in the shortest time.  Must be able to deal with a high volume of calls, talk pleasantly with the public, monitor multiple alarm panels and page overhead.


  • Answer incoming calls and routes to other departments.
  • Monitor multiple alarm panels and code phone
  • Place L.D. calls for physicians.
  • Page overhead for employees/page codes.
  • Follows policies, procedures, and safety standards. Completes required education assignments annually.  Works toward achieving goals and objectives, and participates in quality improvement initiatives as requested.
  • Perform other duties as assigned or requested.

Minimum Education:          

None specified; will accept any combination of formal education and/or prior work experience sufficient to demonstrate possession of the knowledge, skill and ability needed to perform the essential tasks of the job, typically such as would be equivalent to a high school diploma or GED.  Preference may be given to individuals possessing a HS diploma or GED.

Minimum Experience:         

None.

 

Licensure Requirement:      

None

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