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Telephone Operator Jobs in Tennessee (NOW HIRING)

The US Oncology Network

Telephone Operator

Nashville, TN · On-site

$15.75 - $19.50/hr

We are seeking an experienced and compassionate remote Telephone Operator to serve as the welcoming voice of our practice - the first point of contact for patients, families, and medical ...

The US Oncology Network

Telephone Operator

Nashville, TN · On-site

$15.75 - $19.50/hr

We are seeking an experienced and compassionate remote Telephone Operator to serve as the welcoming voice of our practice -- the first point of contact for patients, families, and medical ...

Regis Corporation

Telephone Triage Nurse

Memphis, TN · On-site

$64K - $76K/yr

Telephone Triage Nurse Department: Medical Reports to: Clinical Director Classification: Regular ... Active RN or LPN license in the State of Tennessee is required. * BLS certification is required ...

New

Church Health

Telephone Triage Nurse

Memphis, TN · On-site

$64K - $76K/yr

Telephone Triage Nurse Department: Medical Reports to: Clinical Director Classification: Regular ... Active RN or LPN license in the State of Tennessee is required. * BLS certification is required ...

New

Church Health

Telephone Triage Nurse

Memphis, TN · On-site

$64K - $76K/yr

Telephone Triage Nurse Department: Medical Reports to: Clinical Director Classification: Regular ... Active RN or LPN license in the State of Tennessee is required. * BLS certification is required ...

New

The Pictsweet Company

Corporate Pilot

Bells, TN · On-site

Restricted Radio Telephone Operator Permit * FAA First Class Medical Certificate * Bachelor's Degree preferred The Pictsweet Company is an equal opportunity employer. M/F/V/H Employment Type ...

The Pictsweet Company

Corporate Pilot

Bells, TN · On-site

Restricted Radio Telephone Operator Permit * FAA First Class Medical Certificate * Bachelor's Degree preferred The Pictsweet Company is an equal opportunity employer. M/F/V/H

tsa

Dispatcher-NE_Dispatch (ARC)-508

Memphis, TN

Job Summary Serves as liaison between the Telephone Operators and the Truck Drivers ensuring a timely response to all donor requests for pick-ups; collects, plans, logs, and distributes all pick-up ...

tsa

Dispatcher-NE_Dispatch (ARC)-508

Memphis, TN · On-site

Job Summary Serves as liaison between the Telephone Operators and the Truck Drivers ensuring a timely response to all donor requests for pick-ups; collects, plans, logs, and distributes all pick-up ...

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All JobsTelephone Operator JobsTelephone Operator Jobs in Tennessee

Telephone Operator information

See Tennessee salary details

$8

$16

$22

How much do telephone operator jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for telephone operator in Tennessee is $16.21, according to ZipRecruiter salary data. Most workers in this role earn between $14.18 and $17.69 per hour, depending on experience, location, and employer.

What does a telephone operator do?

A Telephone Operator is responsible for answering, connecting, and transferring telephone calls in organizations such as businesses, hotels, or call centers. They provide information, route calls to the appropriate departments or individuals, and may also handle emergency calls or provide directory assistance. Telephone Operators often use computerized switchboards or telephony systems to manage multiple lines efficiently. Good communication skills, patience, and the ability to handle high call volumes are essential in this role.

What are the key skills and qualifications needed to thrive as a telephone operator, and why are they important?

To thrive as a Telephone Operator, you need excellent verbal communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with multi-line phone systems, call routing software, and office communication tools is typically required. Strong customer service orientation, patience, and the ability to remain calm under pressure are important soft skills for this role. These skills and qualities are crucial for ensuring efficient call management and delivering a positive experience to callers.

How does a telephone operator typically handle high call volumes during peak periods?

During peak periods, Telephone Operators often rely on established call-handling procedures and multitasking skills to manage high call volumes efficiently. They may use automated call distribution systems to queue and route calls, prioritize urgent requests, and maintain clear communication with team members to ensure prompt responses. Staying calm under pressure and adhering to scripts or guidelines helps operators provide consistent, courteous service even during busy times. Teamwork and communication with supervisors are also essential to address any technical or customer service challenges that may arise.

What is the difference between Telephone Operator vs Customer Service Representative?

AspectTelephone OperatorCustomer Service Representative
Primary RoleConnect calls, handle switchboard operations, direct calls within organizationsAssist customers, handle inquiries, resolve issues related to products or services
Work EnvironmentSwitchboards, front desks, office settingsCall centers, retail, online support, office environments
Required SkillsCommunication, multitasking, basic technical knowledgeCommunication, problem-solving, product knowledge
Common CertificationsNone typically required, some technical trainingCustomer service certifications often preferred

While both roles involve communication and customer interaction, Telephone Operators primarily manage call connections within organizations, whereas Customer Service Representatives focus on assisting customers with products or services. The roles often overlap in communication skills but differ in scope and environment.

How much did telephone operators make?

Telephone operators typically earned a median annual wage of around $35,000 to $45,000 in recent years. Wages varied based on experience, location, and the complexity of the calls handled, with some operators earning higher salaries in urban areas or with specialized skills.

How to become a telephone operator?

To become a telephone operator, candidates typically need a high school diploma or equivalent and strong communication skills. On-the-job training is common, and familiarity with telephone systems and customer service is beneficial; some positions may require basic computer skills.

What is the role of a telephone operator?

A telephone operator is responsible for connecting calls, assisting callers, and managing communication systems in organizations or telephone exchanges. They often use switchboards or automated systems and require good communication and technical skills to handle inquiries efficiently.

What are the most commonly searched types of Telephone Operator jobs in Tennessee?

The most popular types of Telephone Operator jobs in Tennessee are:

What are popular job titles related to Telephone Operator jobs in Tennessee?

For Telephone Operator jobs in Tennessee, the most frequently searched job titles are:

What job categories do people searching Telephone Operator jobs in Tennessee look for?

The top searched job categories for Telephone Operator jobs in Tennessee are:

What cities in Tennessee are hiring for Telephone Operator jobs?

Cities in Tennessee with the most Telephone Operator job openings:

What are popular job titles related to Telephone Operator jobs in TN?

For Telephone Operator jobs in TN, the most frequently searched job titles are:

Telephone Operator jobs near you
Infographic showing various Telephone Operator job openings in Tennessee as of August 2026, with employment types broken down into 44% Full Time, 52% Part Time, 3% Contract, and 1% Nights. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $33,716 per year, or $16.2 per hour.

Telephone Operator

Nashville, TN • On-site

The US Oncology Network
Health Care and Social Assistance • 10K+ employees
Learn more about The US Oncology Networkexternal

$15.75 - $19.50/hr

Full-time

Posted 17 days ago

US Oncology rating

7.1

Company rating: 7.1 out of 10

Based on 110 frontline employees who took The Breakroom Quiz

Job description

Overview
SCRI Oncology Partners, located in Nashville, Tenn., is a dedicated cancer treatment center led by globally recognized oncologists with disease expertise in cancer care and clinical research. This center offers patients state-of-the-art, personalized cancer care and opportunities to participate in clinical trials with innovative treatments. The practice conducts clinical trials through their affiliation with Sarah Cannon Research Institute (SCRI), a global leader in oncology research that has been offering and managing clinical trials in the community for over 30 years. Since its inception, SCRI has contributed to pivotal research that has helped advance the majority of new cancer therapies approved by the FDA today.
At SCRI Oncology Partners, every interaction matters. We are seeking an experienced and compassionate remote Telephone Operator to serve as the welcoming voice of our practice - the first point of contact for patients, families, and medical professionals reaching out to our team. The ideal candidate is skilled at managing multiple lines with professionalism and efficiency, and has a knack for quickly assessing the needs of each caller and connecting them with the right department (triage, new patient scheduling, providers, etc.).
SCOPE:
As an integral part of the SCRI Oncology Partners team, the Telephone Operator is responsible for managing a full range of switchboard duties under general supervision, including triaging calls, relaying messages, and serving as a vital liaison between patients and medical staff. Clerical support is provided as needed to keep the practice running smoothly. All responsibilities are performed in accordance with the US Oncology Compliance Program, including the Code of Ethics and Business Standards. While this is a remote position, candidates must reside within commuting distance of our Nashville practice, as in-person attendance is required for initial training and any practice-wide meetings to ensure a strong start and ongoing connection to our team and mission.
Responsibilities
  • Courteously and efficiently answers all incoming calls and connects callers with the correct extension.
  • Takes and relays messages in an accurate and timely manner.
  • Responds to emergency and urgent calls from patients in a timely manner.
  • Directs callers immediately to clinical staff as necessary.
  • Performs operator functions including triaging calls; connecting and transferring calls; setting up conference calls; instructing users on telephone procedures; and reporting telephone and equipment malfunctions to the appropriate party.
  • Provides a pleasant and helpful phone contact for callers.
  • Responsible for opening and closing the switchboard.
  • Performs clerical duties as assigned to maintain workflow in the department.

Qualifications
  • High school diploma or equivalent required.
  • At least 2-3 years of operator experience, preferably in a medical setting.

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work may require sitting for long periods of time, stooping and bending/stretching for files and supplies. Requires occasional lifting of files or paper weighing up to 30 pounds. Requires manual dexterity sufficient to operate a keyboard, calculator, telephone, copier and other office equipment. Hearing must be in the normal range for telephone contacts.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed in a home office environment. The appropriate computer and telephone equipment will be provided and maintained by the organization. It is the responsibility of the employee to maintain a home office environment that is confidential as to protect all patient information and abides by the requirements set forth in the remote work policy.

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