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Pbx Operator Switchboard Operator Jobs in Tennessee

Covenant Health

PBX OPERATOR

Knoxville, TN

The primary purpose of the PBX operator is to efficiently answer and route all incoming call to the switchboard in the shortest time. Must be able to deal with a high volume of calls, talk pleasantly ...

Covenant Health

PBX OPERATOR

Knoxville, TN · On-site

The primary purpose of the PBX operator is to efficiently answer and route all incoming call to the switchboard in the shortest time. Must be able to deal with a high volume of calls, talk pleasantly ...

Covenant Health

PBX OPERATOR

Knoxville, TN · On-site

The primary purpose of the PBX operator is to efficiently answer and route all incoming call to the switchboard in the shortest time. Must be able to deal with a high volume of calls, talk pleasantly ...

Covenant Health

PBX OPERATOR

Knoxville, TN · On-site

The primary purpose of the PBX operator is to efficiently answer and route all incoming call to the switchboard in the shortest time. Must be able to deal with a high volume of calls, talk pleasantly ...

Omni Hotels & Resorts

PBX Operator

Nashville, TN · On-site

Prior customer service experience required, prior PBX/Operator experience, preferred. * Must have strong communication, computer, and organizational skills. * Excellent customer service and problem ...

Lifepoint Health

Switchboard Operator

Gallatin, TN · On-site

$14 - $17.75/hr

The Switchboard Operator receives all incoming calls to the hospital. Does in-house paging, codes and dial-a-page system. Keeps Switchboard files updated with current room numbers, discharged ...

Lifepoint Health

Switchboard Operator

Gallatin, TN · On-site

$14 - $17.75/hr

The Switchboard Operator receives all incoming calls to the hospital. Does in-house paging, codes and dial-a-page system. Keeps Switchboard files updated with current room numbers, discharged ...

Chartwell Hospitality

PBX Operator

Nashville, TN · On-site

Join the heartbeat of hospitality at Hilton BNA Nashville Airport Terminal, where your voice becomes the warm welcome for travelers worldwide. Located in the vibrant and culturally rich city of ...

Ascension

Switchboard Operator

Nashville, TN · On-site

$14.50 - $18.25/hr

Your future role at a glance Location: Nashville, TN Facility: Ascension Saint Thomas West Department: Telecommunications Schedule: Part-time How you'll make an impact in this role * Receive and ...

Legacy Ventures

Guest Service Agent

Pigeon Forge, TN

$14 - $17.50/hr

... the PBX operator (review individual s). • Uses suggestive selling skills and company sales ... to the switchboard are answered within three rings. • Must be knowledgeable of all in-house ...

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All JobsPbx Operator Switchboard Operator JobsPbx Operator Switchboard Operator Jobs in Tennessee

Pbx Operator Switchboard Operator information

Is a PBX operator the same as a receptionist?

A PBX operator is responsible for managing internal phone systems, directing calls, and operating switchboards, often requiring technical skills and knowledge of communication systems. A receptionist typically handles front-desk duties, greeting visitors and performing administrative tasks. While both roles involve communication, they have different primary responsibilities and skill sets.

What are PBX Operators or Switchboard Operators?

PBX Operators, also known as Switchboard Operators, are professionals responsible for managing and directing incoming and outgoing telephone calls within an organization. They operate a telephone switchboard or a Private Branch Exchange (PBX) system to connect callers to the appropriate department or individual. Additionally, they may provide information, take messages, and handle emergency calls, ensuring efficient communication within the company. Their role is essential for maintaining seamless internal and external communication and often includes administrative tasks.

Is being a PBX operator hard?

Being a PBX operator involves managing multiple phone lines, directing calls, and providing customer service, which requires good communication skills and attention to detail. The job can be routine and may involve working in a fast-paced environment, but it generally does not require advanced technical skills or extensive training. Some positions may require basic knowledge of phone systems and multitasking abilities.

What is the difference between Pbx Operator Switchboard Operator vs Receptionist?

AspectPbx Operator Switchboard OperatorReceptionist
Primary RoleManages phone systems, routes calls, and operates switchboardsGreets visitors, answers calls, and performs administrative tasks
Work EnvironmentOffice settings, call centers, corporate environmentsFront desk, office reception areas
Required SkillsCommunication, multitasking, familiarity with phone systemsCommunication, customer service, organizational skills

The main difference between a Pbx Operator Switchboard Operator and a Receptionist lies in their primary responsibilities. Pbx Operators focus on managing phone systems and call routing, while Receptionists handle visitor interactions and general administrative duties. Both roles require strong communication skills and are commonly found in office environments, but their specific functions differ significantly.

Did switchboard operators make good money?

Switchboard operators, including PBX operators, historically earned modest wages, often comparable to other administrative roles. Salaries varied based on experience, location, and the industry, but generally, the pay was not considered high. Today, the role has largely been replaced by automated systems, and pay standards have shifted accordingly.

What does a PBX operator do?

A PBX operator, also known as a switchboard operator, manages the internal telephone system by connecting calls, transferring calls to appropriate departments or individuals, and handling incoming and outgoing communications. They often use a console or phone system and require good communication and organizational skills. The role may involve maintaining call logs and ensuring efficient communication flow within an organization.

What are some common challenges faced by PBX/Switchboard Operators, and how can they be managed effectively?

PBX/Switchboard Operators often handle a high volume of calls, which requires maintaining composure and professionalism under pressure. Managing multiple lines simultaneously and accurately transferring calls can be challenging, especially during peak hours. Effective communication skills, familiarity with the phone system, and strong multitasking abilities are essential for success. Employers typically provide training on the specific switchboard systems used, and operators are supported by team leads or supervisors to ensure smooth call flow and customer satisfaction.

What are the key skills and qualifications needed to thrive as a PBX/Switchboard Operator, and why are they important?

To thrive as a PBX/Switchboard Operator, you need excellent verbal communication, strong organizational skills, and a high school diploma or equivalent. Familiarity with PBX phone systems, call routing software, and office productivity tools is typically required. Outstanding customer service abilities, patience, and the capacity to multitask make someone stand out in this role. These skills are crucial to ensure efficient call management, positive caller experiences, and seamless communication within the organization.
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What job categories do people searching Pbx Operator Switchboard Operator jobs in Tennessee look for? The top searched job categories for Pbx Operator Switchboard Operator jobs in Tennessee are:
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Pbx Operator Switchboard Operator jobs near you
Infographic showing various Pbx Operator Switchboard Operator job openings in Tennessee as of July 2026, with employment types broken down into 49% Full Time, 47% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 99% Physical, and 1% Remote job distribution.
Switchboard Operator

Switchboard Operator

TriStar StoneCrest Medical Center

Smyrna, TN • On-site

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 9 days ago

Job description

Do you have the PRN career opportunities as a(an) Switchboard Operator you want with your current employer? We have an exciting opportunity for you to join TriStar StoneCrest Medical Center which is part of the nation's leading provider of healthcare services, HCA Healthcare.

Job Summary and Qualifications

The PBX Operator is responsible for operating hospital switchboard and pager system and implementing all emergency plans according to hospital policy. 


What you will do in this role:


  • Receive and direct all incoming calls to the appropriate party, in a timely and professional manner. 


  • Coordinate with Hospital units and staff during visitation times while providing excellent customer service to all employees, visitors, physicians, patients and referral sources. 


  • Coordinate with RESPOND on individuals presenting for assessments and entering information into the EMTALA log and also on calls and/or regarding potential concerns for customers waiting to be assessed and/or admitted. 


  • Assist in any possible way with customer/patient/family needs during phone call and visitation times as well as for those waiting to be seen by hospital staff for any reason. 


  • Coordinate with business office meal ticket monies, safe entries and removals, mail distribution, and vehicle sign ins/outs. 


What qualifications you will need:


  • High School Diploma or GED required


  • PBX/Customer Service Experience preferred 

Benefits

TriStar StoneCrest Medical Center, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include some or all of the following:

  • Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
  • Wellbeing support, including free counseling and referral services
  • Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
  • Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
  • Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
  • Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location and position. 

TriStar StoneCrest proudly serves Rutherford County, Tennessee. Our 100 bed hospital offers complete medical care for adults and children. This includes emergency, surgical, and many other services. Our medical staff of about 500 physicians includes more than 45 specialties. Many physicians have offices on the hospital campus. Our staff is committed to providing quality patient care. We offer compassion and comfort in our modern facility.

"Bricks and mortar do not make a hospital. People do."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder

If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Switchboard Operator opening. We review all applications. Qualified candidates will be contacted for interviews. Unlock the possibilities and apply today!

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status

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