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Pbx Operator Switchboard Operator Jobs in Tennessee

Covenant Health

PBX OPERATOR

Knoxville, TN · On-site

The primary purpose of the PBX operator is to efficiently answer and route all incoming call to the switchboard in the shortest time. Must be able to deal with a high volume of calls, talk pleasantly ...

Covenant Health

PBX OPERATOR

Knoxville, TN · On-site

The primary purpose of the PBX operator is to efficiently answer and route all incoming call to the switchboard in the shortest time. Must be able to deal with a high volume of calls, talk pleasantly ...

Lifepoint Health

Switchboard Operator

Winchester, TN · On-site

$12.75 - $16.25/hr

The Switchboard Operator receives all incoming calls to the hospital. Does in-house paging, codes and dial-a-page system. Keeps Switchboard files updated with current room numbers, discharged ...

Lifepoint Health

Switchboard Operator PRN

Winchester, TN · On-site

$12.75 - $16.25/hr

The Switchboard Operator receives all incoming calls to the hospital. Does in-house paging, codes and dial-a-page system. Keeps Switchboard files updated with current room numbers, discharged ...

Lifepoint Health

Switchboard Operator PRN

Winchester, TN

$12.75 - $16.25/hr

The Switchboard Operator receives all incoming calls to the hospital. Does in-house paging, codes and dial-a-page system. Keeps Switchboard files updated with current room numbers, discharged ...

Chartwell Hospitality

PBX Operator

Nashville, TN · On-site

Join the heartbeat of hospitality at Hilton BNA Nashville Airport Terminal, where your voice becomes the warm welcome for travelers worldwide. Located in the vibrant and culturally rich city of ...

epeinc

Hotel PBX Operator - FULL TIME

Memphis, TN · On-site

The Operator is responsible for ensuring efficient communication within, to and from the hotel while maintaining attentive, courteous, and efficient customer service. Handle incoming/outgoing calls ...

epeinc

Hotel PBX Operator - FULL TIME

Memphis, TN

The Operator is responsible for ensuring efficient communication within, to and from the hotel while maintaining attentive, courteous, and efficient customer service. Handle incoming/outgoing calls ...

epeinc

Hotel PBX Operator - PART TIME

Memphis, TN

The Operator is responsible for ensuring efficient communication within, to and from the hotel while maintaining attentive, courteous, and efficient customer service. Handle incoming/outgoing calls ...

epeinc

Hotel PBX Operator - PART TIME

Memphis, TN · On-site

The Operator is responsible for ensuring efficient communication within, to and from the hotel while maintaining attentive, courteous, and efficient customer service. Handle incoming/outgoing calls ...

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Pbx Operator Switchboard Operator information

What is a PBX operator switchboard operator?

PBX Operators, also known as Switchboard Operators, are professionals responsible for managing and directing incoming and outgoing telephone calls within an organization. They operate a telephone switchboard or a Private Branch Exchange (PBX) system to connect callers to the appropriate department or individual. Additionally, they may provide information, take messages, and handle emergency calls, ensuring efficient communication within the company. Their role is essential for maintaining seamless internal and external communication and often includes administrative tasks.

What are the key skills and qualifications needed to thrive as a PBX operator switchboard operator?

To thrive as a PBX/Switchboard Operator, you need excellent verbal communication, strong organizational skills, and a high school diploma or equivalent. Familiarity with PBX phone systems, call routing software, and office productivity tools is typically required. Outstanding customer service abilities, patience, and the capacity to multitask make someone stand out in this role. These skills are crucial to ensure efficient call management, positive caller experiences, and seamless communication within the organization.

What are some common challenges faced by PBX operator switchboard operators, and how can they be managed effectively?

PBX/Switchboard Operators often handle a high volume of calls, which requires maintaining composure and professionalism under pressure. Managing multiple lines simultaneously and accurately transferring calls can be challenging, especially during peak hours. Effective communication skills, familiarity with the phone system, and strong multitasking abilities are essential for success. Employers typically provide training on the specific switchboard systems used, and operators are supported by team leads or supervisors to ensure smooth call flow and customer satisfaction.

What is the difference between Pbx Operator Switchboard Operator vs Receptionist?

AspectPbx Operator Switchboard OperatorReceptionist
Primary RoleManages phone systems, routes calls, and operates switchboardsGreets visitors, answers calls, and performs administrative tasks
Work EnvironmentOffice settings, call centers, corporate environmentsFront desk, office reception areas
Required SkillsCommunication, multitasking, familiarity with phone systemsCommunication, customer service, organizational skills

The main difference between a Pbx Operator Switchboard Operator and a Receptionist lies in their primary responsibilities. Pbx Operators focus on managing phone systems and call routing, while Receptionists handle visitor interactions and general administrative duties. Both roles require strong communication skills and are commonly found in office environments, but their specific functions differ significantly.

Is being a Pbx Operator Switchboard Operator a stressful job?

Being a Pbx Operator Switchboard Operator can be stressful during busy periods when handling multiple calls and urgent requests. The role requires strong communication skills, attention to detail, and the ability to manage high call volumes efficiently. However, the level of stress varies depending on the work environment and workload management.

What are popular job titles related to Pbx Operator Switchboard Operator jobs in Tennessee?

For Pbx Operator Switchboard Operator jobs in Tennessee, the most frequently searched job titles are:

What job categories do people searching Pbx Operator Switchboard Operator jobs in Tennessee look for?

The top searched job categories for Pbx Operator Switchboard Operator jobs in Tennessee are:

What cities in Tennessee are hiring for Pbx Operator Switchboard Operator jobs?

Cities in Tennessee with the most Pbx Operator Switchboard Operator job openings:

Pbx Operator Switchboard Operator jobs near you
Infographic showing various Pbx Operator Switchboard Operator job openings in Tennessee as of August 2026, with employment types broken down into 40% Full Time, 58% Part Time, 1% Contract, and 1% Nights. Highlights an 99% Physical, and 1% Remote job distribution.

Switchboard Operator

TriStar Centennial Medical Center

Nashville, TN • On-site

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 14 days ago

TriStar Health rating

6.8

Company rating: 6.8 out of 10

Based on 29 frontline employees who took The Breakroom Quiz

Job description

Do you have the career opportunities as a(an) Switchboard Operator you want with your current employer? We have an exciting opportunity for you to join TriStar Centennial Medical Center which is part of the nation's leading provider of healthcare services, HCA Healthcare.

Job Summary and Qualifications

The PBX Operator is responsible for operating hospital switchboard and pager system and implementing all emergency plans according to hospital policy. 


What you will do in this role:


  • Receive and direct all incoming calls to the appropriate party, in a timely and professional manner. 


  • Coordinate with Hospital units and staff during visitation times while providing excellent customer service to all employees, visitors, physicians, patients and referral sources. 


  • Coordinate with RESPOND on individuals presenting for assessments and entering information into the EMTALA log and also on calls and/or regarding potential concerns for customers waiting to be assessed and/or admitted. 


  • Assist in any possible way with customer/patient/family needs during phone call and visitation times as well as for those waiting to be seen by hospital staff for any reason. 


  • Coordinate with business office meal ticket monies, safe entries and removals, mail distribution, and vehicle sign ins/outs. 


What qualifications you will need:


  • High School Diploma or GED required


  • PBX/Customer Service Experience preferred 

Benefits

TriStar Centennial Medical Center, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

  • Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
  • Wellbeing support, including free counseling and referral services
  • Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
  • Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
  • Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
  • Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

TriStar Centennial Medical Center is a 740+ bed comprehensive facility. We offer medical and surgical programs. These include behavioral health and 24-hour emergency. These also include heart and vascular and imaging. These also include neurosciences, oncology, orthopedics, pediatrics, rehabilitation, sleep disorder, and women's services. We are an affiliate of TriStar Health. TriStar Centennial Medical Center is a 43-acre campus. We are home to TriStar Centennial Heart & Vascular Center. We are home to TriStar Centennial Women's Hospital. Our campus includes The Children's Hospital at TriStar Centennial, Sarah Cannon Cancer Institute at TriStar Centennial Medical Center, TriStar Centennial Advanced Joint Replacement Institute and TriStar Centennial Parthenon Pavilion.

HCA Healthcare has been named one of the World’s Most Ethical Companies by Ethisphere Institute for ten consecutive years (2010-2019). In 2019, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"Bricks and mortar do not make a hospital. People do."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder

If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Switchboard Operator opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today!

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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