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Pbx Operator Switchboard Operator Jobs in Tennessee

HM Alpha Hotels & Resorts

Night Auditor

Nashville, TN · On-site

$21/hr

Function as PBX operator during the audit shift, managing communication duties effectively. * Participate in all front office meetings with an active and collaborative approach. * Engage in all ...

New

Legacy Ventures LLC

Guest Service Agent

Pigeon Forge, TN · On-site

$14 - $17.50/hr

... the PBX operator (review individual s). • Uses suggestive selling skills and company sales ... to the switchboard are answered within three rings. • Must be knowledgeable of all in-house ...

Legacy Ventures

Guest Service Agent

Pigeon Forge, TN · On-site

$14 - $17.50/hr

... the PBX operator (review individual s). • Uses suggestive selling skills and company sales ... to the switchboard are answered within three rings. • Must be knowledgeable of all in-house ...

Legacy Ventures Management

Guest Service Agent

Knoxville, TN · On-site

$14.25 - $18.25/hr

... the PBX operator (review individual s). • Uses suggestive selling skills and company sales ... to the switchboard are answered within three rings. • Must be knowledgeable of all in-house ...

Legacy Ventures Management

Guest Service Agent

Knoxville, TN · On-site

$13 - $16.25/hr

... the PBX operator (review individual s). • Uses suggestive selling skills and company sales ... to the switchboard are answered within three rings. • Must be knowledgeable of all in-house ...

Legacy Ventures

Guest Service Agent

Knoxville, TN · On-site

$13 - $16.25/hr

... the PBX operator (review individual s). • Uses suggestive selling skills and company sales ... to the switchboard are answered within three rings. • Must be knowledgeable of all in-house ...

Commercial Bank & Trust Co

Utility Clerk

Paris, TN · On-site

Provide backup support for the Switchboard Operator and Call Center * Deliver friendly, professional customer service and assist with resolving inquiries * Follow bank policies, procedures, and ...

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Pbx Operator Switchboard Operator information

What is a PBX operator switchboard operator?

PBX Operators, also known as Switchboard Operators, are professionals responsible for managing and directing incoming and outgoing telephone calls within an organization. They operate a telephone switchboard or a Private Branch Exchange (PBX) system to connect callers to the appropriate department or individual. Additionally, they may provide information, take messages, and handle emergency calls, ensuring efficient communication within the company. Their role is essential for maintaining seamless internal and external communication and often includes administrative tasks.

What are the key skills and qualifications needed to thrive as a PBX operator switchboard operator?

To thrive as a PBX/Switchboard Operator, you need excellent verbal communication, strong organizational skills, and a high school diploma or equivalent. Familiarity with PBX phone systems, call routing software, and office productivity tools is typically required. Outstanding customer service abilities, patience, and the capacity to multitask make someone stand out in this role. These skills are crucial to ensure efficient call management, positive caller experiences, and seamless communication within the organization.

What are some common challenges faced by PBX operator switchboard operators, and how can they be managed effectively?

PBX/Switchboard Operators often handle a high volume of calls, which requires maintaining composure and professionalism under pressure. Managing multiple lines simultaneously and accurately transferring calls can be challenging, especially during peak hours. Effective communication skills, familiarity with the phone system, and strong multitasking abilities are essential for success. Employers typically provide training on the specific switchboard systems used, and operators are supported by team leads or supervisors to ensure smooth call flow and customer satisfaction.

What is the difference between Pbx Operator Switchboard Operator vs Receptionist?

AspectPbx Operator Switchboard OperatorReceptionist
Primary RoleManages phone systems, routes calls, and operates switchboardsGreets visitors, answers calls, and performs administrative tasks
Work EnvironmentOffice settings, call centers, corporate environmentsFront desk, office reception areas
Required SkillsCommunication, multitasking, familiarity with phone systemsCommunication, customer service, organizational skills

The main difference between a Pbx Operator Switchboard Operator and a Receptionist lies in their primary responsibilities. Pbx Operators focus on managing phone systems and call routing, while Receptionists handle visitor interactions and general administrative duties. Both roles require strong communication skills and are commonly found in office environments, but their specific functions differ significantly.

Is being a Pbx Operator Switchboard Operator a stressful job?

Being a Pbx Operator Switchboard Operator can be stressful during busy periods when handling multiple calls and urgent requests. The role requires strong communication skills, attention to detail, and the ability to manage high call volumes efficiently. However, the level of stress varies depending on the work environment and workload management.

What are popular job titles related to Pbx Operator Switchboard Operator jobs in Tennessee?

For Pbx Operator Switchboard Operator jobs in Tennessee, the most frequently searched job titles are:

What job categories do people searching Pbx Operator Switchboard Operator jobs in Tennessee look for?

The top searched job categories for Pbx Operator Switchboard Operator jobs in Tennessee are:

What cities in Tennessee are hiring for Pbx Operator Switchboard Operator jobs?

Cities in Tennessee with the most Pbx Operator Switchboard Operator job openings:

Pbx Operator Switchboard Operator jobs near you
Infographic showing various Pbx Operator Switchboard Operator job openings in Tennessee as of August 2026, with employment types broken down into 40% Full Time, 58% Part Time, 1% Contract, and 1% Nights. Highlights an 99% Physical, and 1% Remote job distribution.

Switchboard Operator (8am-4:30pm)

Bobby Dodd Institute

Murfreesboro, TN • On-site

$13.50 - $17/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 21 days ago

Job description

At Bobby Dodd Institute, we believe in an inclusive world where people of differing abilities can lead more independent and purposeful lives when provided the right guidance, support and opportunities.
Job Summary:
Screen & route incoming calls using electronic attendant console.
Provide instructions & assistance to callers within and outside the medical center.
Essential Duties:
Process all incoming/outgoing calls
Answer emergency calls & alarms and follow SOP regarding routing/ reporting
Maintain appropriate records
Perform overhead paging services as required within the hospital
Provide general information as requested (I.e. visiting hours)
Provide pager distribution within the hospital for specific VA employees
Qualifications:
High School Diploma/GED
Excellent written & verbal communication skills
Working knowledge of Microsoft Excel and Word
Excellent grammar and proofreading skills
Must have a good speaking voice.
Minimal typing involved to access phone directory
Excellent customer service skills
Must be able to work any rotating shift if needed
Must be able to pass criminal background check
Must work well in a team environment & possess
excellent organizational, interpersonal, decision-
making and prioritization skills.
Further Requirements:
Must be able to sit for extended periods of time
Must have dependable transportation to and from work
BENEFITS
  • Dental insurance and Vision insurance
  • Employee assistance program
  • Flexible spending account
  • Health insurance
  • Two weeks paid time off after one year / plus eleven paid federal holidays that begin at hire date
  • Retirement plan
  • Health and welfare pay that is used to pay for benefits the employee chooses, such as medical, dental and vision
  • Fixed Indemnity policy to help offset medical and prescription costs

Bobby Dodd Institute (BDI) is an equal opportunity employer and a Drug-Free workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law. BDI is a Vietnam Era Veterans' Readjustment Assistance Act (VEVRAA) Federal Contractor.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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