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Pbx Operator Jobs in Tennessee (NOW HIRING)

Covenant Health

PBX OPERATOR

Knoxville, TN

PBX Operator, IT Telecommunication Services Full Time, 80 Hours Per Pay Period, Day Shift Fort Sanders Regional Overview: Fort Sanders Regional Medical Center is a 444-bed hospital recognized for ...

Covenant Health

PBX OPERATOR

Knoxville, TN

PBX Operator Part Time, 48 Hours Per Pay Period, Variable Shifts Parkwest Overview: Parkwest Medical Center, Covenant Health's flagship facility in West Knoxville, combines world-class cardiac ...

Covenant Health

PBX OPERATOR

Knoxville, TN · On-site

Overview PBX Operator, IT Telecommunication Services Full Time, 80 Hours Per Pay Period, Day Shift Fort Sanders Regional Overview: Fort Sanders Regional Medical Center is a 444-bed hospital ...

Omni Hotels & Resorts

PBX Operator

Nashville, TN · On-site

Prior customer service experience required, prior PBX/Operator experience, preferred. * Must have strong communication, computer, and organizational skills. * Excellent customer service and problem ...

Chartwell Hospitality

PBX Operator

Nashville, TN · On-site

Join the heartbeat of hospitality at Hilton BNA Nashville Airport Terminal, where your voice becomes the warm welcome for travelers worldwide. Located in the vibrant and culturally rich city of ...

Legacy Ventures

Guest Service Agent

Pigeon Forge, TN

$14 - $17.50/hr

... PBX operator (review individual s). • Uses suggestive selling skills and company sales programs to maximize revenue and occupancy levels. • Reports all necessary reporting procedures in ...

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Pbx Operator information

See Tennessee salary details

$9

$18

$25

How much do pbx operator jobs pay per hour?

As of Jul 28, 2026, the average hourly pay for pbx operator in Tennessee is $18.15, according to ZipRecruiter salary data. Most workers in this role earn between $14.18 and $19.86 per hour, depending on experience, location, and employer.

Is a PBX operator the same as a receptionist?

A PBX operator is responsible for managing internal and external phone systems, routing calls, and operating communication equipment, often requiring technical skills. A receptionist typically handles front-desk duties, greeting visitors, and performing administrative tasks. While both roles involve phone communication, they have different primary responsibilities and skill sets.

What jobs pay 4000 a week without a degree?

A Pbx Operator typically earns less than $4,000 per week, but high-paying roles without a degree include commercial pilots, real estate brokers, and sales managers, who often rely on experience and skills rather than formal education. These jobs may require specialized training, certifications, or licenses and often involve sales, technical skills, or management responsibilities.

What does a PBX operator do?

A PBX operator manages the internal telephone system for an organization, connecting calls, transferring callers, and handling inquiries. They often use a console or phone system and may need good communication skills and knowledge of the company's phone infrastructure.

What is the difference between Pbx Operator vs Receptionist?

AspectPbx OperatorReceptionist
CredentialsHigh school diploma; training in phone systemsHigh school diploma; customer service skills
Work EnvironmentCall centers, corporate offices, hotelsFront desk, corporate offices, medical facilities
Employer & Industry UsageTelecommunications, hospitality, corporateHealthcare, corporate, hospitality
Primary RoleManage phone systems, direct callsGreet visitors, handle inquiries

While both roles involve communication and customer interaction, a Pbx Operator primarily manages phone systems and directs calls within organizations, whereas a Receptionist handles visitor greetings and general front desk duties. The roles often overlap in customer service but differ in specific responsibilities and work environments.

What are PBX Operators?

PBX Operators, or Private Branch Exchange Operators, are responsible for managing incoming and outgoing telephone calls within an organization. They operate a switchboard or computerized phone system to route calls to the appropriate departments or individuals. In addition to handling calls, PBX Operators may take messages, provide information to callers, and perform basic administrative tasks. Their role is essential in ensuring smooth communication within a company, especially in environments with high call volumes.

What are some common challenges PBX Operators face in managing high call volumes, and how can they effectively handle these situations?

PBX Operators often encounter periods of high call volume, especially during peak business hours or special events. Managing multiple incoming lines while maintaining professionalism and accuracy can be challenging. Effective operators rely on strong multitasking skills, prioritize urgent calls, and use standardized scripts to ensure consistency. Familiarity with the PBX system's features, such as call holding and transferring, also helps streamline workflow. Regular training and staying calm under pressure are key to successfully handling these busy periods.

Is being a PBX operator hard?

Being a PBX operator involves managing multiple phone lines, routing calls, and providing customer service, which requires good communication skills and attention to detail. The job typically involves shift work and may require basic technical knowledge of phone systems, but it is generally considered manageable with proper training. The difficulty level varies depending on the work environment and individual experience.

What are the key skills and qualifications needed to thrive as a PBX Operator, and why are they important?

To thrive as a PBX Operator, you need excellent telephone etiquette, multitasking skills, and a high school diploma or equivalent. Familiarity with PBX phone systems, call management software, and office communication tools is typically required. Strong interpersonal skills, attention to detail, and the ability to remain calm under pressure help PBX Operators stand out. These skills ensure efficient communication flow, positive customer experiences, and smooth coordination within organizations.
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What job categories do people searching Pbx Operator jobs in Tennessee look for? The top searched job categories for Pbx Operator jobs in Tennessee are:
What cities in Tennessee are hiring for Pbx Operator jobs? Cities in Tennessee with the most Pbx Operator job openings:
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Pbx Operator jobs near you
Infographic showing various Pbx Operator job openings in Tennessee as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $37,750 per year, or $18.1 per hour.
PBX OPERATOR

PBX OPERATOR

Covenant Health

Knoxville, TN

Full-time

Posted 27 days ago

Job description

PBX Operator, IT Telecommunication Services

Full Time, 80 Hours Per Pay Period, Day Shift

Fort Sanders Regional Overview:

Fort Sanders Regional Medical Center is a 444-bed hospital recognized for pairing clinical expertise with advanced medical technology to deliver exceptional care. As a Joint Commission Comprehensive Stroke Center, we provide leading-edge treatment for stroke recovery. Our facility also offers specialized services in bariatric surgery, robotic surgery, minimally invasive spine procedures, and advanced orthopedic care.

Fort Sanders Regional is part of Covenant Health, East Tennessee’s largest nonprofit health system and a Becker’s “Top 150 Places to Work in Healthcare.” Covenant Health includes nine hospitals and nearly 150 service locations, offering employees a comprehensive benefits package with tuition reimbursement, student loan assistance, certification bonuses, and leadership development programs.

Position Summary:

The primary purpose of the PBX operator is to efficiently answer and route all incoming call to the switchboard in the shortest time.  Must be able to deal with a high volume of calls, talk pleasantly with the public, monitor multiple alarm panels and page overhead.


  • Answer incoming calls and routes to other departments.
  • Monitor multiple alarm panels and code phone
  • Place L.D. calls for physicians.
  • Page overhead for employees/page codes.
  • Follows policies, procedures, and safety standards. Completes required education assignments annually.  Works toward achieving goals and objectives, and participates in quality improvement initiatives as requested.
  • Perform other duties as assigned or requested.

Minimum Education:           

None specified; will accept any combination of formal education and/or prior work experience sufficient to demonstrate possession of the knowledge, skill and ability needed to perform the essential tasks of the job, typically such as would be equivalent to a high school diploma or GED. Preference may be given to individuals possessing a HS diploma or GED.

Minimum Experience:         

None

Licensure Requirement:      

None

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