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Pbx Operator Jobs in Tennessee (NOW HIRING)

Covenant Health

PBX OPERATOR

Knoxville, TN

PBX Operator Part Time, 48 Hours Per Pay Period, Variable Shifts Parkwest Overview: Parkwest Medical Center, Covenant Health's flagship facility in West Knoxville, combines world-class cardiac ...

Covenant Health

PBX OPERATOR

Knoxville, TN · On-site

Overview PBX Operator Part Time, 48 Hours Per Pay Period, Variable Shifts Parkwest Overview: Parkwest Medical Center, Covenant Health's flagship facility in West Knoxville, combines world-class ...

Conrad Hotels & Resorts

PBX Operator

Nashville, TN · On-site

PBX Classification: Non-Exempt Department: Front Office Department Head: Director of Rooms Reports to: Front Office Manager Welcome to Conrad Nashville. We offer luxurious accommodations and ...

NASHVILLE DOWNTOWN HOTEL LLC

PBX OPERATOR

Nashville, TN · On-site

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals * No special licenses or certificates required * Maintains professionalism ...

Chartwell Hospitality

PBX Operator

Nashville, TN · On-site

Join the heartbeat of hospitality at Hilton BNA Nashville Airport Terminal, where your voice becomes the warm welcome for travelers worldwide. Located in the vibrant and culturally rich city of ...

Tenet Health

Operator Supervisor

Memphis, TN

The PBX Supervisor provides leadership and operational oversight for the hospital's PBX/Switchboard and telecommunications operations. This position is responsible for ensuring timely, accurate ...

epeinc

Hotel PBX Operator - FULL TIME

Memphis, TN · On-site

The Operator is responsible for ensuring efficient communication within, to and from the hotel while maintaining attentive, courteous, and efficient customer service. Handle incoming/outgoing calls ...

Tenet Health

Operator Supervisor

Memphis, TN · On-site

The PBX Supervisor provides leadership and operational oversight for the hospital's PBX/Switchboard and telecommunications operations. This position is responsible for ensuring timely, accurate ...

Tenet Health

Operator Supervisor

Memphis, TN · On-site

The PBX Supervisor provides leadership and operational oversight for the hospital's PBX/Switchboard and telecommunications operations. This position is responsible for ensuring timely, accurate ...

epeinc

Hotel PBX Operator - PART TIME

Memphis, TN · On-site

The Operator is responsible for ensuring efficient communication within, to and from the hotel while maintaining attentive, courteous, and efficient customer service. Handle incoming/outgoing calls ...

epeinc

Hotel PBX Operator - FULL TIME

Memphis, TN · On-site

The Operator is responsible for ensuring efficient communication within, to and from the hotel while maintaining attentive, courteous, and efficient customer service. Handle incoming/outgoing calls ...

epeinc

Hotel PBX Operator - PART TIME

Memphis, TN · On-site

The Operator is responsible for ensuring efficient communication within, to and from the hotel while maintaining attentive, courteous, and efficient customer service. Handle incoming/outgoing calls ...

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Pbx Operator information

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How much do pbx operator jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for pbx operator in Tennessee is $18.15, according to ZipRecruiter salary data. Most workers in this role earn between $14.18 and $19.86 per hour, depending on experience, location, and employer.

What is a PBX operator?

PBX Operators, or Private Branch Exchange Operators, are responsible for managing incoming and outgoing telephone calls within an organization. They operate a switchboard or computerized phone system to route calls to the appropriate departments or individuals. In addition to handling calls, PBX Operators may take messages, provide information to callers, and perform basic administrative tasks. Their role is essential in ensuring smooth communication within a company, especially in environments with high call volumes.

What are the key skills and qualifications needed to thrive as a PBX operator, and why are they important?

To thrive as a PBX Operator, you need excellent telephone etiquette, multitasking skills, and a high school diploma or equivalent. Familiarity with PBX phone systems, call management software, and office communication tools is typically required. Strong interpersonal skills, attention to detail, and the ability to remain calm under pressure help PBX Operators stand out. These skills ensure efficient communication flow, positive customer experiences, and smooth coordination within organizations.

What are some common challenges PBX operators face in managing high call volumes, and how can they effectively handle these situations?

PBX Operators often encounter periods of high call volume, especially during peak business hours or special events. Managing multiple incoming lines while maintaining professionalism and accuracy can be challenging. Effective operators rely on strong multitasking skills, prioritize urgent calls, and use standardized scripts to ensure consistency. Familiarity with the PBX system's features, such as call holding and transferring, also helps streamline workflow. Regular training and staying calm under pressure are key to successfully handling these busy periods.

What is the difference between Pbx Operator vs Receptionist?

AspectPbx OperatorReceptionist
CredentialsHigh school diploma; training in phone systemsHigh school diploma; customer service skills
Work EnvironmentCall centers, corporate offices, hotelsFront desk, corporate offices, medical facilities
Employer & Industry UsageTelecommunications, hospitality, corporateHealthcare, corporate, hospitality
Primary RoleManage phone systems, direct callsGreet visitors, handle inquiries

While both roles involve communication and customer interaction, a Pbx Operator primarily manages phone systems and directs calls within organizations, whereas a Receptionist handles visitor greetings and general front desk duties. The roles often overlap in customer service but differ in specific responsibilities and work environments.

How do you become a Pbx operator?

To become a PBX operator, individuals typically need a high school diploma or equivalent and should develop strong communication and customer service skills. On-the-job training is common, and familiarity with telephone systems and basic computer skills are often required; some employers may prefer candidates with previous experience in call centers or administrative roles.

Is being a Pbx operator a stressful job?

Being a PBX operator can be moderately stressful due to the need to handle multiple calls efficiently and maintain clear communication. The job often requires attention to detail, good customer service skills, and the ability to work in a fast-paced environment, but it generally involves routine tasks with predictable schedules. Stress levels vary depending on the work environment and call volume.
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Pbx Operator jobs near you
Infographic showing various Pbx Operator job openings in Tennessee as of August 2026, with employment types broken down into 44% Full Time, 52% Part Time, 3% Contract, and 1% Nights. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $37,750 per year, or $18.1 per hour.

PBX OPERATOR

Knoxville, TN

Covenant Health
See more jobs at Covenant Healthexternal

Part-time

Re-posted 14 hours ago

Job description

PBX Operator

Part Time, 48 Hours Per Pay Period, Variable Shifts

Parkwest Overview: 

Parkwest Medical Center, Covenant Health’s flagship facility in West Knoxville, combines world-class cardiac expertise with the warmth of home in serving a vibrant East Tennessee community. Since 1973, Parkwest has grown into the region’s largest hospital in the area, offering advanced services like an all-digital catheterization lab, comprehensive breast health, emergency, and critical care. It’s consistently ranked among Tennessee's top 10 hospitals by U.S.News & World Report and earns national recognition as a Top100 Heart Hospital, as well as an “A” safety grade from Leapfrog. As part of Covenant Health, the region’s largest employer, Parkwest Medical Center, marries cutting-edge technology with compassionate, community-centered care, earning accolades for cardiology, stroke, surgical excellence, and patient safety. 

To learn more about Parkwest Medical Center and our units, visit Covenant Health Parkwest Medical Center Opportunities.  

Position Summary:

The primary purpose of the PBX operator is to efficiently answer and route all incoming call to the switchboard in the shortest time.  Must be able to deal with a high volume of calls, talk pleasantly with the public, monitor multiple alarm panels and page overhead.


  • Answer incoming calls and routes to other departments.
  • Monitor multiple alarm panels and code phone
  • Place L.D. calls for physicians.
  • Page overhead for employees/page codes.
  • Follows policies, procedures, and safety standards. Completes required education assignments annually.  Works toward achieving goals and objectives, and participates in quality improvement initiatives as requested.
  • Perform other duties as assigned or requested.

Minimum Education:          

None specified; will accept any combination of formal education and/or prior work experience sufficient to demonstrate possession of the knowledge, skill and ability needed to perform the essential tasks of the job, typically such as would be equivalent to a high school diploma or GED.  Preference may be given to individuals possessing a HS diploma or GED.

Minimum Experience:         

None.

 

Licensure Requirement:      

None

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