PBX Operator Job Description Sample Template
1
This free PBX Operator job description sample template was created in part with the OpenAI API and thoroughly edited and fact-checked by our editorial team. It can help you attract an experienced PBX Operator to your organization. We make the hiring process one step easier by giving you a template to simply post to our site. Make sure to add requirements, benefits, and perks specific to the role and your company.
PBX Operator Job Summary
We are looking for an experienced, customer-oriented Private Branch Exchange (PBX) Operator to join our team. As a PBX Operator, your duties will include fielding incoming calls and transferring them to the appropriate department, clerical duties, and providing support to personnel. This position requires excellent customer service skills and problem-solving capabilities.
PBX Operator Duties and Responsibilities
- Operate a multi-line telephone system to answer incoming calls and direct them to the appropriate department or personnel
- Update call logs, enter new callers’ information into the database, and collect customer feedback
- Provide administrative and clerical support, including photocopying, data entry, and filing
- Keep the switchboard area and equipment organized and in working condition
- Dial outbound calls to various departments and individuals
- Transfer calls in a polite and efficient manner
- Provide customer service regarding phone directions and inquiries
- Take accurate messages on answering machine
PBX Operator Requirements and Qualifications
- High school diploma or equivalent
- Previous experience as a PBX Operator or similar role
- Proficient in MS Office Suite
- Excellent customer service and communication skills
- Able to handle multiple tasks in a fast-paced environment
- Strong problem-solving skills
- Able to handle a high volume of calls
- Able to use a multi-line telephone system
- Able to type 35 WPM
- Able to work evenings, weekends and holidays as required
ZipRecruiter is the Smartest Way to Hire
1
This template is provided for informational purposes only. The ultimate responsibility for selecting an accurate and non-misleading job title and description, and ensuring that a job posting does not otherwise violate any applicable laws or ZipRecruiter’s Terms of Use, rests solely with the employer. ZipRecruiter makes no representation as to whether the template above accurately describes the employer’s job posting. Please review our Terms of Use and Job Posting Rules for further information.