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Pbx Operator Jobs in Tennessee (NOW HIRING)

SOUTHALL LLC

Guest Services Agent

Franklin, TN · On-site

$14.75 - $18.75/hr

Other duties as assigned by the supervisor such as assisting PBX operators or reservations agents * Perform additional duties and projects as assigned by Southall Leadership Requirements:

Southall

Guest Services Agent

Franklin, TN · On-site

$14.75 - $18.75/hr

Other duties as assigned by the supervisor such as assisting PBX operators or reservations agents * Perform additional duties and projects as assigned by Southall Leadership Our Top Candidate Skills ...

Southall

Guest Services Agent

Franklin, TN · On-site

$14.75 - $18.75/hr

Other duties as assigned by the supervisor such as assisting PBX operators or reservations agents * Perform additional duties and projects as assigned by Southall Leadership Our Top Candidate Skills ...

Southall

Guest Services Agent

Franklin, TN · On-site

$14.75 - $18.75/hr

Other duties as assigned by the supervisor such as assisting PBX operators or reservations agents. Skills and Experience: * Considerable skill in the use of a calculator to prepare moderately complex ...

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All JobsPbx Operator JobsPbx Operator Jobs in Tennessee

Pbx Operator information

See Tennessee salary details

$9

$18

$25

How much do pbx operator jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for pbx operator in Tennessee is $18.15, according to ZipRecruiter salary data. Most workers in this role earn between $14.18 and $19.86 per hour, depending on experience, location, and employer.

What is the difference between Pbx Operator vs Receptionist?

AspectPbx OperatorReceptionist
CredentialsHigh school diploma; training in phone systemsHigh school diploma; customer service skills
Work EnvironmentCall centers, corporate offices, hotelsFront desk, corporate offices, medical facilities
Employer & Industry UsageTelecommunications, hospitality, corporateHealthcare, corporate, hospitality
Primary RoleManage phone systems, direct callsGreet visitors, handle inquiries

While both roles involve communication and customer interaction, a Pbx Operator primarily manages phone systems and directs calls within organizations, whereas a Receptionist handles visitor greetings and general front desk duties. The roles often overlap in customer service but differ in specific responsibilities and work environments.

What is a PBX operator?

PBX Operators, or Private Branch Exchange Operators, are responsible for managing incoming and outgoing telephone calls within an organization. They operate a switchboard or computerized phone system to route calls to the appropriate departments or individuals. In addition to handling calls, PBX Operators may take messages, provide information to callers, and perform basic administrative tasks. Their role is essential in ensuring smooth communication within a company, especially in environments with high call volumes.

What are some common challenges PBX operators face in managing high call volumes, and how can they effectively handle these situations?

PBX Operators often encounter periods of high call volume, especially during peak business hours or special events. Managing multiple incoming lines while maintaining professionalism and accuracy can be challenging. Effective operators rely on strong multitasking skills, prioritize urgent calls, and use standardized scripts to ensure consistency. Familiarity with the PBX system's features, such as call holding and transferring, also helps streamline workflow. Regular training and staying calm under pressure are key to successfully handling these busy periods.

How do I become a Pbx operator?

To become a PBX operator, candidates typically need a high school diploma or equivalent and should develop strong communication and customer service skills. On-the-job training is common, and familiarity with telephone systems and basic computer skills are often required. Some employers may prefer candidates with previous experience in call centers or administrative roles.

What are the key skills and qualifications needed to thrive as a PBX operator, and why are they important?

To thrive as a PBX Operator, you need excellent telephone etiquette, multitasking skills, and a high school diploma or equivalent. Familiarity with PBX phone systems, call management software, and office communication tools is typically required. Strong interpersonal skills, attention to detail, and the ability to remain calm under pressure help PBX Operators stand out. These skills ensure efficient communication flow, positive customer experiences, and smooth coordination within organizations.
More about Pbx Operator jobs
What are the most commonly searched types of Pbx Operator jobs in Tennessee? The most popular types of Pbx Operator jobs in Tennessee are:
What are popular job titles related to Pbx Operator jobs in Tennessee? For Pbx Operator jobs in Tennessee, the most frequently searched job titles are:
What job categories do people searching Pbx Operator jobs in Tennessee look for? The top searched job categories for Pbx Operator jobs in Tennessee are:
What cities in Tennessee are hiring for Pbx Operator jobs? Cities in Tennessee with the most Pbx Operator job openings:
What are popular job titles related to Pbx Operator jobs in TN? For Pbx Operator jobs in TN, the most frequently searched job titles are:
Pbx Operator jobs near you
Infographic showing various Pbx Operator job openings in Tennessee as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $37,750 per year, or $18.1 per hour.

Guest Experiences Associate

Wilderness Territory

Sevierville, TN • On-site

$15/hr

Full-time

Re-posted 20 days ago

Job description

SUMMARY: Guest Experience Associates are the front line of front desk operations. They provide assistance to guests in person and over the phone, processing check-ins and check-outs, collecting payments, and maintaining accurate guest documentation. Associates are also responsible for ensuring documentation such as registration cards are provided to and completed by their guests and addressing any balances owed for services or goods. In addition, GSAs support add-on sales, initiate basic service recovery when concerns arise, and operate the PBX system. As the primary point of contact, GSAs ensure a seamless arrival and departure experience while representing the resort with professionalism and a guest-first attitude.
ESSENTIAL DUTIES AND RESPONSIBILITES: This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities as management may deem necessary from time to time.
  • Provide guest assistance by phone and in person.
  • Process check-ins and check-outs accurately and efficiently.
  • Collect deposits and payments following PCI compliance.
  • Distribute service calls to internal support departments as reported.
  • Upsell and promote add-on services or goods to guests.
  • Initiate service recovery efforts when guest concerns arise.
  • Operate PBX, answering and directing calls professionally.
  • Stock supplies and maintain a clean, organized front desk area.
  • Support lobby line control, traffic flow, and guest safety when needed.
  • Perform all other duties as assigned by management.

EDUCATION and/or EXPERIENCE: Level 2
Less than high school education; or up to one month related experience or training; or equivalent combination of education and experience.
LANGUAGE SKILLS: Level 3
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
MATHMATICAL SKILLS: Level 2
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
REASONING ABILITY: LEVEL 3
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
QUALIFICATIONS:
  • Efficiently handle multiple duties
  • Requires the ability to operate various office equipment to include a computer, word processing, spreadsheets, voice mail, copier, fax, calculator
  • Requires a good understanding of company policies and procedures.
  • Working knowledge of resort amenities, room designs, and general resort knowledge
  • Ability to handle stressful situations
  • Good attendance and punctual
  • Exhibits professionalism
  • Exhibits good grooming habits
  • Wears the proper uniform
  • Works efficiently
  • Follows all resort and office policies and standard operating procedures
  • Conducts themselves in a professional manner with a positive attitude

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Activities:
  • While performing the duties of this job, the employee is required to:
  • Regularly stand, walk, talk or hear, and use hands to finger, handle, or feel
  • Frequently reach with hands or arms
  • Occasionally climb or balance and stoop, kneel, crouch or crawl

Lifting activities:
  • While performing the duties of this job, the employee is required to:
  • Occasionally lift up to 10 and 25 pounds

Vision Requirements: Close vision, Peripheral vision
WORK ENVIRONMENT:
  • Occasionally exposed to fumes or airborne particles and outdoor weather conditions

Noise Level: Moderate

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