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Telephone Operator Jobs in Tennessee (NOW HIRING)

Lhoist Group

Production Operator

Henry, TN · On-site

$13.25 - $16/hr

Operating front-end loader and bobcat to clean up around mine and plant areas. * Operating ... Must have a telephone and be open to call-outs * Work shift work, seven days a week including ...

Lhoist Group

Production Operator

Henry, TN · On-site

$13.25 - $16/hr

Operating front-end loader and bobcat to clean up around mine and plant areas. * Operating ... Must have a telephone and be open to call-outs * Work shift work, seven days a week including ...

Gerdau

SCALE OPERATOR

Scotts Hill, TN · On-site

$12 - $15.50/hr

... Scale Operator to join our team. In this role, you will be responsible for monitoring and ... Answer and direct incoming telephone calls. * Maintain radio communication with yard personnel and ...

Gerdau

SCALE OPERATOR

Scotts Hill, TN · On-site

$12 - $15.50/hr

... Scale Operator to join our team. In this role, you will be responsible for monitoring and ... Answer and direct incoming telephone calls. * Maintain radio communication with yard personnel and ...

JSM & ASSOC LLC

Control Room Operator

Nashville, TN · On-site

$21/hr

The Control Room Operator is a coordination support role that assists in maintaining the airport ... Radios * Telephone systems * Reporting/Recording the schedule of events * Startup procedures

Kinder Morgan

Terminal Operator

Knoxville, TN · On-site

What We Are Looking For The Primary Purpose of the Terminal Operator is to accept pipeline ... Ability to effectively communicate orally (face to face and by telephone) and in writing. * Ability ...

Kinder Morgan

Terminal Operator

Knoxville, TN · On-site

What We Are Looking For The Primary Purpose of the Terminal Operator is to accept pipeline ... Ability to effectively communicate orally (face to face and by telephone) and in writing. * Ability ...

Conrad Hotels & Resorts

PBX Operator

Nashville, TN · On-site

Job Summary Clearly greets in a positive calm tone, with a smile, to all telephone callers. Offering all guests and team members a kind, attentive, authentic and courteous telephone experience with ...

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All JobsTelephone Operator JobsTelephone Operator Jobs in Tennessee

Telephone Operator information

See Tennessee salary details

$8

$16

$22

How much do telephone operator jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for telephone operator in Tennessee is $16.21, according to ZipRecruiter salary data. Most workers in this role earn between $14.18 and $17.69 per hour, depending on experience, location, and employer.

What does a telephone operator do?

A Telephone Operator is responsible for answering, connecting, and transferring telephone calls in organizations such as businesses, hotels, or call centers. They provide information, route calls to the appropriate departments or individuals, and may also handle emergency calls or provide directory assistance. Telephone Operators often use computerized switchboards or telephony systems to manage multiple lines efficiently. Good communication skills, patience, and the ability to handle high call volumes are essential in this role.

What are the key skills and qualifications needed to thrive as a telephone operator, and why are they important?

To thrive as a Telephone Operator, you need excellent verbal communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with multi-line phone systems, call routing software, and office communication tools is typically required. Strong customer service orientation, patience, and the ability to remain calm under pressure are important soft skills for this role. These skills and qualities are crucial for ensuring efficient call management and delivering a positive experience to callers.

How does a telephone operator typically handle high call volumes during peak periods?

During peak periods, Telephone Operators often rely on established call-handling procedures and multitasking skills to manage high call volumes efficiently. They may use automated call distribution systems to queue and route calls, prioritize urgent requests, and maintain clear communication with team members to ensure prompt responses. Staying calm under pressure and adhering to scripts or guidelines helps operators provide consistent, courteous service even during busy times. Teamwork and communication with supervisors are also essential to address any technical or customer service challenges that may arise.

What is the difference between Telephone Operator vs Customer Service Representative?

AspectTelephone OperatorCustomer Service Representative
Primary RoleConnect calls, handle switchboard operations, direct calls within organizationsAssist customers, handle inquiries, resolve issues related to products or services
Work EnvironmentSwitchboards, front desks, office settingsCall centers, retail, online support, office environments
Required SkillsCommunication, multitasking, basic technical knowledgeCommunication, problem-solving, product knowledge
Common CertificationsNone typically required, some technical trainingCustomer service certifications often preferred

While both roles involve communication and customer interaction, Telephone Operators primarily manage call connections within organizations, whereas Customer Service Representatives focus on assisting customers with products or services. The roles often overlap in communication skills but differ in scope and environment.

How much did telephone operators make?

Telephone operators typically earned a median annual wage of around $35,000 to $45,000 in recent years. Wages varied based on experience, location, and the complexity of the calls handled, with some operators earning higher salaries in urban areas or with specialized skills.

How to become a telephone operator?

To become a telephone operator, candidates typically need a high school diploma or equivalent and strong communication skills. On-the-job training is common, and familiarity with telephone systems and customer service is beneficial; some positions may require basic computer skills.

What is the role of a telephone operator?

A telephone operator is responsible for connecting calls, assisting callers, and managing communication systems in organizations or telephone exchanges. They often use switchboards or automated systems and require good communication and technical skills to handle inquiries efficiently.

What are the most commonly searched types of Telephone Operator jobs in Tennessee?

The most popular types of Telephone Operator jobs in Tennessee are:

What are popular job titles related to Telephone Operator jobs in Tennessee?

For Telephone Operator jobs in Tennessee, the most frequently searched job titles are:

What job categories do people searching Telephone Operator jobs in Tennessee look for?

The top searched job categories for Telephone Operator jobs in Tennessee are:

What cities in Tennessee are hiring for Telephone Operator jobs?

Cities in Tennessee with the most Telephone Operator job openings:

What are popular job titles related to Telephone Operator jobs in TN?

For Telephone Operator jobs in TN, the most frequently searched job titles are:

Telephone Operator jobs near you
Infographic showing various Telephone Operator job openings in Tennessee as of August 2026, with employment types broken down into 44% Full Time, 52% Part Time, 3% Contract, and 1% Nights. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $33,716 per year, or $16.2 per hour.

Representative-Customer Service Telephone

Memphis, TN • On-site

Baptist Memorial Health Care Corporation
Hospitals • 10K+ employees
Learn more about Baptist Memorial Health Care Corporationexternal

$15.50 - $21.25/hr

Full-time

Posted 8 days ago

Baptist Memorial Health Care rating

7.3

Company rating: 7.3 out of 10

Based on 115 frontline employees who took The Breakroom Quiz

Job description

Overview
Job Summary
Triages 18 incoming lines through the PBX for multiple BMH facilities. Responsible for all code calls, disaster calls and intercom paging hospital wide. Performs other duties as assigned.
Job Responsibilities
•
Answers phones and greets customers using excellent guest relations techniques to promote positive image of organization, models appropriate techniques and behavior.
•
Answers telephones, prioritizing and directing calls to assure they reach appropriate areas.
•
Assists with processing documents by ensuring they comply with established policies and distributes documents to assure continuous workflow of the department.
•
Assist with training others on the console to assure coordination and consistency in operation of the department and organization.
•
Completes assigned goals.
Experience
Minimum Required
1 year in customer service area that require data entry, telecommunications, application and customer interaction 1 year in Teleservices area. 1 year Multi-line/PBX environment
Preferred/Desired
3 years in customer service area that require data entry, telecommunications, application and customer interaction 3 years in Teleservices area. 3 years Multi-line/PBX environment
Education
Skill in communicating clearly and effectively using standard English in written, oral and verbal format to achieve high productivity and efficiency. Skill to write legibly and record information accurately as necessary to perform job duties.
Special Skills
Basic computer skills. Experience with office equipment, telephone systems and multiple computer applications. Excellent PBX skills.
Preferred/Desired
Multiline PBX skills and advanced computer skills

What Baptist Memorial Health Care employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Baptist Memorial

Sourced by ZipRecruiter

Baptist Memorial, based in Memphis, TN, US, is a leading health care organization renowned in the healthcare industry. The company's official website is baptistonline.org which provides a comprehensive view of their services and operations. Baptist Memorial operates a myriad of hospitals, health clinics, and medical facilities providing expert and compassionate care. Founded in 1912, it has a rich legacy of over a hundred years of dedication to its community, offering services which include acute care, diagnostic services, and a broad range of speciality health services fulfilling various patient needs.

Industry

Hospitals

Company size

10,000+ Employees

Headquarters location

Memphis, TN, US

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