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Pbx Phone Operator Jobs in Tennessee (NOW HIRING)

Westgate Resorts

Resort Services Operator

Gatlinburg, TN · On-site

$14.25 - $18/hr

With us, being on the phone can be fun! Apply today and let Westgate Resorts connect you with your ... Uses private branch exchange (PBX) switchboard to connect inbound and internal calls.

Westgate Resorts

Resort Services Operator

Gatlinburg, TN · On-site

$14.25 - $18/hr

With us, being on the phone can be fun! Apply today and let Westgate Resorts connect you with your ... Uses private branch exchange (PBX) switchboard to connect inbound and internal calls.

Westgate Resorts

Resort Services Operator

Gatlinburg, TN · On-site

$14.25 - $18/hr

With us, being on the phone can be fun! Apply today and let Westgate Resorts connect you with your ... Uses private branch exchange (PBX) switchboard to connect inbound and internal calls.

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All JobsPbx Phone Operator JobsPbx Phone Operator Jobs in Tennessee

Pbx Phone Operator information

See Tennessee salary details

$9

$18

$25

How much do pbx phone operator jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for pbx phone operator in Tennessee is $18.15, according to ZipRecruiter salary data. Most workers in this role earn between $14.18 and $19.86 per hour, depending on experience, location, and employer.

What is a PBX phone operator?

PBX phone operators are professionals who manage and direct incoming and outgoing telephone calls within an organization using a Private Branch Exchange (PBX) system. They handle calls by routing them to the appropriate departments or individuals, providing information, and sometimes taking messages. PBX operators play a key role in ensuring effective communication within a company and often serve as the initial point of contact for clients and visitors. Their responsibilities may also include maintaining call logs, updating directories, and performing basic troubleshooting of the phone system.

What are the key skills and qualifications needed to thrive as a PBX phone operator, and why are they important?

To thrive as a PBX Phone Operator, you need strong communication skills, a professional phone manner, and familiarity with multi-line phone systems, often supported by a high school diploma. Experience with PBX switchboards, call-routing software, and office management systems is typically required. Attention to detail, patience, and problem-solving abilities are crucial soft skills for handling high call volumes and assisting diverse callers. These skills ensure efficient call management, excellent customer service, and smooth coordination within an organization.

What are some common challenges faced by PBX phone operators and how can they be managed?

PBX Phone Operators often deal with high call volumes and must juggle multiple tasks such as transferring calls, taking messages, and providing information promptly. One common challenge is maintaining professionalism and accuracy under pressure, especially during busy periods or when handling difficult callers. Effective time management, strong communication skills, and familiarity with the phone system are crucial for success in this role. Regular training and support from the team can help operators stay updated on protocols and manage stress effectively.

What is the difference between Pbx Phone Operator vs Receptionist?

AspectPbx Phone OperatorReceptionist
CredentialsMinimal; often on-the-job trainingMinimal; often on-the-job training
Work EnvironmentCall centers, corporate offices, hotelsFront desk, corporate offices, hotels
Employer & Industry UsageTelecommunications, hospitality, corporateCorporate, healthcare, hospitality
Primary RoleManage internal phone systems, direct callsGreet visitors, handle calls, administrative tasks

The main difference between a Pbx Phone Operator and a Receptionist lies in their primary responsibilities. Pbx Phone Operators focus on managing phone systems and directing calls within organizations, often working in call centers or corporate environments. Receptionists, on the other hand, handle visitor greetings, administrative duties, and also manage incoming calls. Both roles require strong communication skills but differ in scope and daily tasks.

How do I become a Pbx phone operator?

To become a PBX phone operator, candidates typically need a high school diploma or equivalent and should develop strong communication and customer service skills. On-the-job training is common, and familiarity with phone systems and basic computer skills are often required; some employers may prefer candidates with previous experience in call centers or administrative roles.

Is being a Pbx Phone Operator hard?

Being a Pbx Phone Operator involves handling multiple phone lines, directing calls, and providing customer service, which requires good communication skills and the ability to multitask. The job can be routine and may involve working in a fast-paced environment, but it generally does not require advanced technical skills or extensive training.

What are popular job titles related to Pbx Phone Operator jobs in Tennessee?

For Pbx Phone Operator jobs in Tennessee, the most frequently searched job titles are:

What job categories do people searching Pbx Phone Operator jobs in Tennessee look for?

The top searched job categories for Pbx Phone Operator jobs in Tennessee are:

What cities in Tennessee are hiring for Pbx Phone Operator jobs?

Cities in Tennessee with the most Pbx Phone Operator job openings:

Pbx Phone Operator jobs near you
Infographic showing various Pbx Phone Operator job openings in Tennessee as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 19% Part Time, and 5% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $37,750 per year, or $18.1 per hour.

Guest Service Representative

Fairfield Inn and Suites Nashville Gulch

Nashville, TN • On-site

$13 - $16/hr

Full-time, Part-time

Medical, Vision, Life, Retirement, PTO

Re-posted 23 days ago

Key responsibilities

  • Deliver outstanding customer service to guests during check-in, check-out, and throughout their stay.

  • Respond to guest requests with urgency and concern, and communicate effectively with guests, staff, and external parties.

  • Perform clerical duties including basic computer work, managing hotel systems, and ensuring the security and proper functioning of hotel operations.

Job description

Guest Services / Front Desk Representative (Full or Part Time) 

Our Culture:

We are a highly entrepreneurial company limited only by our imagination. Diversity and teamwork are major aspects of our culture. Our property associates are a highly team-focused group bringing out the uniqueness of each associate to provide great products and services. Success comes to those who continuously seek opportunities to learn and pass on new knowledge. We always strive to be better, never bored, and never complacent. Our teams thrive on hard work, inclusivity, and producing outstanding experiences. We endeavor to make our fellow associates feel comfortable and entrepreneurial so that they can engage unhindered. Finally, giving back to the community is also vital to our culture. Our properties live by the philosophy that they are an important part of their communities and look for ways to partner in the local community to make a difference.

Job Description:

Guest Service Representative consistently delivers outstanding customer service to each guest every time ensuring that the highest standards are upheld and guest expectations are exceeded through the check-in/check-out process, in person throughout their stay and in telephone communications. Guest Service Representatives respond to guest’s requests with a sense of urgency and concern. Guest Service Representative is the communication and information center for guests, fellow employees, vendors, and other outside business representatives. They perform a variety of clerical duties including basic computer work, reception and simple accounting tasks. Specifically, you will be responsible for performing the following tasks to the highest standards. The person in this position must be able to roll their sleeves up and assist our teams when needed, living our “ONE TEAM. ONE VISION.” philosophy. This person must also provide innovative ways that align with our mission to be the best, most respected hotel company in America.

The job is simple:

Focus on ways to promote and engage in internal growth programs.

Continuously exemplify and live by our Culture.

Meet/exceed our company goals and three metrics.

  • Complete all required training
  • Adhere to all standard operating procedures and property specific brand standards
  • Perform any other duties as requested by management to aid in better operation of the hotel and service to the guests
  • Provide personalized, friendly service to every guest and associate
  • Have knowledge of all hotel systems including PBX phone system, key card system, PMS reservation systems, and general office machines
  • Complete all tasks described on the relevant shift check list during shift
  • Have knowledge of fire alarm system and Emergency/evacuation procedures 
  • Check the credit of guest accounts daily and follow up if action is required
  • Have knowledge of surrounding area
  • Be responsible for security of guests, fellow employees, and hotel assets
  • Keep cash drawer secure and in balance throughout the shift
  • Communicate with housekeeping department in order to ensure an ample supply of clean rooms
  • Sell and up-sell rooms to walk-ins and phone reservations
  • Have general knowledge of housekeeping, bed making, vacuuming, etc. 
  • Strive for the consistent goal of 100% occupancy and 100% guest satisfaction 
  • Have professional telephone & communication skills
  • Have patience and understanding for every person encountered 

Necessary Skills:

  • Keep confidential the business functions of the company including, but not limited to, financial status, customer/guest information, employee issues, etc.
  • Must be responsible for security of guests, fellow employees and hotel assets
  • Have knowledge of fire alarm system and evacuation procedures
  • Able to report to scheduled shifts
  • Able to communicate effectively in writing, by telephone and in person. 
  • Able to work a flexible schedule
  • Is organized, honest, and works well with others
  • Maintain a clean and attractive work area, uniform, and person Has the highest degree of integrity and is humble, living by the Golden Rule
  • Able to work with people from diverse cultures and backgrounds
  • Values of dedication, innovation, showing respect, being driven by excellence, being community-focused, and having a spirit of service.
  • Be able to bend, reach, kneel, push, and stretch and lift and/or carry up to 25 pounds
  • Can perform work for 8 hours and work in a restrictive space/environment.
  • Must have eyesight enabling vision both near and far
  • Must be able to use/lift arms for up to 8 hours
  • Must be able to handle and work well under pressure
  • Have finger dexterity for operating equipment such as computers
  • Able to understand operating of computer PMS systems and functions with minimal supervision and recall task to preform needed guest functions
  • Must speak in a clear, understandable voice, hear at a basic level, and understand English 

Vision Hospitality Group is an equal opportunity/AA/Disability/Veteran employer. As an Equal Opportunity Employer, Vision Hospitality Group celebrates diversity and is committed to creating an equitable and inclusive environment and a sense of belonging for all associates. We do not discriminate and believe everybody should be proud of who they are, represent their culture and heritage, and live by the Golden Rule.


Vision Hospitality Group LLC, offers the following benefits:

  • Paid Time Off
  • Optional Health, Wellness and Care benefits
  • Health Reimbursement Program
  • Flexible Spending Account
  • Stay Discounts
  • Optional Company paid Life Insurance
  • 401(k) and 401(k) matching
  • Employee Assistance Program
  • Several Voluntary and Supplemental Insurance Options
  • Select Paid Holidays and One Personal Floating Holiday
  • Loyalty Incentives and Other Unique Incentive Programs