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Pbx Communications Operator Jobs (NOW HIRING)

We are seeking a PBX Operator, also referred to as a Switchboard Operator or Communication Operator in our communications department. The PBX Operator is responsible for answering the switchboard and ...

We are seeking a PBX Operator, also referred to as a Switchboard Operator or Communication Operator in our communications department. The PBX Operator is responsible for answering the switchboard and ...

We are seeking a PBX Operator, also referred to as a Switchboard Operator or Communication Operator in our communications department. The PBX Operator is responsible for answering the switchboard and ...

PBX Operator

Upland, CA · On-site

$21 - $29.12/hr

Must have excellent communication skills with previous experience in the operation of a PBX communication system preferred. Knowledge and Skills: Able to function independently with minimum ...

PBX Operator

Upland, CA · On-site

$21 - $29.12/hr

Must have excellent communication skills with previous experience in the operation of a PBX communication system preferred. Knowledge and Skills: Able to function independently with minimum ...

PBX Operator

Upland, CA

$21 - $29.12/hr

Must have excellent communication skills with previous experience in the operation of a PBX communication system preferred. Knowledge and Skills: Able to function independently with minimum ...

PBX Operator

Upland, CA · On-site

$21 - $29.12/hr

Must have excellent communication skills with previous experience in the operation of a PBX communication system preferred. Knowledge and Skills: Able to function independently with minimum ...

PBX Operator

Upland, CA

$21 - $29.12/hr

Must have excellent communication skills with previous experience in the operation of a PBX communication system preferred. Knowledge and Skills: Able to function independently with minimum ...

PBX Operator

Upland, CA · On-site

$21 - $29.12/hr

Must have excellent communication skills with previous experience in the operation of a PBX communication system preferred. Knowledge and Skills: Able to function independently with minimum ...

PBX Operator

Upland, CA · On-site

$21 - $29.12/hr

Must have excellent communication skills with previous experience in the operation of a PBX communication system preferred. Knowledge and Skills: Able to function independently with minimum ...

PBX Operator

Upland, CA

$21 - $29.12/hr

Must have excellent communication skills with previous experience in the operation of a PBX communication system preferred. Knowledge and Skills: Able to function independently with minimum ...

PBX Operator

Upland, CA · On-site

$21 - $29.12/hr

Must have excellent communication skills with previous experience in the operation of a PBX communication system preferred. Knowledge and Skills: Able to function independently with minimum ...

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Pbx Communications Operator information

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$10

$23

$44

How much do pbx communications operator jobs pay per hour?

As of Jul 3, 2026, the average hourly pay for pbx communications operator in the United States is $23.31, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $25.96 per hour, depending on experience, location, and employer.

What are some typical challenges faced by PBX Communications Operators, and how can they be managed effectively?

PBX Communications Operators often handle high call volumes and must remain calm and organized, especially during emergencies or peak hours. Managing multiple lines and prioritizing urgent calls can be challenging, but effective use of call management systems and strong communication skills help operators stay efficient. Many organizations provide training and support to help operators develop these skills and manage stress. Building familiarity with the organization's protocols and maintaining a positive, professional attitude contribute greatly to success in this role.

What are the key skills and qualifications needed to thrive as a PBX Communications Operator, and why are they important?

To thrive as a PBX Communications Operator, you need excellent telephone etiquette, multitasking abilities, and a high school diploma or equivalent. Familiarity with PBX phone systems, paging software, and basic computer applications is typically required. Outstanding interpersonal skills, attention to detail, and the ability to remain calm under pressure help operators excel in this role. These skills and qualities are vital for ensuring efficient communication, quick response times, and positive interactions with callers in fast-paced environments.

What are PBX Communications Operators?

PBX Communications Operators are professionals responsible for managing and routing incoming, outgoing, and internal calls within an organization using a Private Branch Exchange (PBX) telephone system. They handle calls efficiently, provide information, transfer calls to the appropriate departments, and may also assist with paging, emergency communications, and basic administrative tasks. Their role ensures smooth communication flow within companies, hospitals, hotels, and other institutions. Strong communication and multitasking skills are essential for this position.

What is the difference between Pbx Communications Operator vs Customer Service Representative?

AspectPbx Communications OperatorCustomer Service Representative
CredentialsMinimal; often on-the-job trainingHigh school diploma or equivalent; customer service skills
Work EnvironmentCall centers, corporate offices, hotelsRetail, call centers, service industries
Industry UsageTelecommunications, hospitality, corporateRetail, healthcare, finance
Primary RoleManage internal and external calls, direct calls, operate PBX systemsAssist customers, handle inquiries, resolve issues

While both roles involve communication and customer interaction, Pbx Communications Operators primarily manage call routing within organizations using PBX systems, whereas Customer Service Representatives focus on assisting customers with inquiries and issues. The roles often overlap in communication skills but differ in technical responsibilities and work environments.

Is a PBX operator the same as a receptionist?

A PBX communications operator is responsible for managing internal and external phone systems, routing calls, and maintaining communication equipment. A receptionist typically handles front-desk duties, greeting visitors and performing administrative tasks. While both roles involve phone handling, they have different primary responsibilities and skill sets.

What exactly does a PBX operator do?

A PBX communications operator manages internal and external phone calls within an organization using a private branch exchange (PBX) system. They route calls, assist callers, and may handle administrative tasks such as maintaining call logs and troubleshooting basic phone system issues, often working in a customer service or administrative environment. Strong communication skills and familiarity with phone systems are essential for this role.

How do I become a PBX operator?

To become a PBX communications operator, candidates typically need a high school diploma or equivalent. On-the-job training is common, and strong communication, customer service skills, and familiarity with telephone systems or PBX hardware are important. Some employers may prefer candidates with prior experience in office or customer service roles.

Is being a PBX operator hard?

Being a PBX communications operator involves managing multiple phone lines, directing calls, and providing customer service, which requires good communication skills and attention to detail. The job can be routine and may involve working in shifts, but it generally does not require advanced technical skills or extensive training. Success in this role depends on organization, patience, and the ability to handle high call volumes efficiently.
More about Pbx Communications Operator jobs
What cities are hiring for Pbx Communications Operator jobs? Cities with the most Pbx Communications Operator job openings:
What job categories do people searching Pbx Communications Operator jobs look for? The top searched job categories for Pbx Communications Operator jobs are:
Infographic showing various Pbx Communications Operator job openings in the United States as of June 2026, with employment types broken down into 89% Full Time, 9% Part Time, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $48,481 per year, or $23.3 per hour.
PBX Operator

Per diem

Posted 10 days ago


Prime Healthcare rating

6.4

Company rating: 6.4 out of 10

Based on 276 frontline employees who took The Breakroom Quiz

636th of 877 rated healthcare providers


Job description

We are seeking a PBX Operator, also referred to as a Switchboard Operator or Communication Operator in our communications department. The PBX Operator is responsible for answering the switchboard and overhead pages, greeting visitors, and directing them to the appropriate departments, while also monitoring hospital alarms and maintaining knowledge of the policies and procedures for all hospital emergency codes. This position is on a per diem basis, meaning PD/PRN as needed. 

Shift’s Available: Variable 

Employment Type: Per Diem (PD/PRN) 

Hours: Variable 

Location: Mission Regional Medical Center - Mission, TX


Essential Duties and Responsibilities (includes, but not limited to): 

  • Answer and route incoming calls to the appropriate hospital departments, physicians, or staff promptly and courteously 
  • Assist visitors and callers by providing information or directing them to the appropriate contacts, and promptly handle emergency calls by connecting them to response teams or on-call personnel 
  • Monitor and maintain the telephone system by reporting malfunctions to technical support and keeping accurate call logs and messages for staff and departments 
  • Support communication during hospital emergencies or critical events by coordinating calls and information flow 
  • Ensure compliance with hospital policies and maintain confidentiality when handling sensitive information 

Before we go any further, we do have some deal-breakers. You must have: 

  1. High School Diploma or Equivalent required (effective 4/1/14 for all new hires).
  2. Previous PBX experience preferred.
  3. Previous experience in office or receptionist.
  4. Effective written, verbal communication, and interpersonal skills.
  5. Ability to multi-task, prioritize needs to meet required timelines.
  6. Analytical and problem-solving skills.
  7. Customer Services experience preferred.

Per Diem
Days

Company is an equal employment opportunity employer. Company prohibits discrimination against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (subject to applicable law), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. The Company also prohibits harassment of applicants or employees based on any of these protected categories. Know Your Rights: https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf

 

Full benefits at Prime Healthcare: https://www.primehealthcare.com/careers/benefits/  

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